Hospitality Operations
Objective 3.03
Housekeeping Department
Objective 3.03 - Housekeeping

Three major functions of the
housekeeping department:
• Keep the Hotel Clean – State of being free of
dirt
• Sanitary – State of being free from disease
•Mildew – Fungus that grows on damp surfaces
• Attractive – Keep room appealing
Objective 3.03 - Housekeeping

Six tasks of the room attendant
1. Entering the guest room
2. Cleaning of the guest room
3. Providing guest supplies
4. Reporting Problems
5. Limiting Guest Access
6. Turndown Service
Objective 3.03 - Housekeeping

Public areas that require cleaning
1. Hallways
2. Stairs
3. Lobby
4. Lounges
5. Public Restrooms
6. Restaurants
7. Meeting Rooms
8. Banquet Halls
9. Recreation Areas
10.Retail Stores
11. Offices of Hotel Staff
Objective 3.03 - Housekeeping

Vocabulary – Part I – Complete and turn
in on back of Cryptogram – 3.03
• Housekeeping Department
• Clean
• Sanitary
• Mildew
• Linens – All items made of cloth
• Laundry – Linens that need to be washed
Objective 3.03 - Housekeeping

The Laundry Department has three
major tasks:
• Washing Laundry
• Care of Linens
• Inventory of Linens
Objective 3.03 - Housekeeping

Role of Executive Housekeeper
• The Executive Housekeeper is in charge of all
housekeeping-related tasks in the hotel
Objective 3.03 - Housekeeping

Housekeeping and front office
communications
• House Counts
• Room Status
• Security Concerns
• Guest requests
• Amenities and Supplies
Objective 3.03 - Housekeeping

Vocabulary Part II
1. Occupied
2. Vacant
3. Out – of – Order
4. Contract Housekeeping Services