Michael A. Miloserdoff
2100 W Palmyra Ave 10 - Orange, CA 92868
mikemiloserdoff@aim.com - 714-225-3995
http://www.mikesworkprofile.com
Software Quality Assurance - Web, Cloud, Batch, - functional requirements with interest in
responsiveness & performance QA testing.
CAREER SUMMARY
Mid-career business information technology professional with 25+ years' experience in webbased, cloud-based medical "software as a service" (SAAS) & mainframe QA (GUI & back-end
HL7 billing & database validation); business applications systems analysis; application
troubleshooting with internal & external client-facing experience; 5 years experience as EDI
application lead - invoice troubleshooting and application maintenance; Exposure to the majority
of system development lifecycle phases (SDLC) - new development, mid-lifecycle, application
retirement/phase-out) in a variety of IT roles. Experience working with corporate controllers,
accounting managers, and warehouse personnel for warehousing and distribution applications.
SOFTWARE LANGUAGES & DEVELOPMENT TOOLS
HP Quality Center / Mercury Test Director, Agile Development Methodology, Rally, TFS,
TechExcel CRM, SQL (light), HL7, HTML, PHP (light), Adobe Actionscript 3.0, Adobe
Dreamweaver, Adobe After Effects, Adobe Photoshop, VSAM, COBOL, COBOL II 2, IBM Job
Control Language (JCL), Easytrieve, Expediter, Changeman, IBM Dialog Manager, IBM
Software Configuration Library Manager (SCLM), ANSI Standards EDI (purchase orders /
invoices / sales volume transactions for continuous replenishment / inventory level fluctuation
analysis).
Work Experience
Sr. Quality Assurance Analyst
Optum360, Inc.
San Diego, CA
January 2013 to March 2015
Quality Assurance and functional validation of "software as a service" (SAAS) - cloud software
enterprise medical coding application implementation customizations leading offshore resources
as applicable based upon project demands. Agile development methodology, Rally, TFS, &
TechExcel CustomerWise CRM application for manual test case validation & defect
management. Validation of Web-based GUI's for enterprise-level hospital software
implementations. Validation of HL7 billing messages to & from the hospital implementation.
Light duty SQL usage as a QA Analyst.
Part-Time Web Development / Consultant (ongoing)
(self-employed)
Orange, CA
2011 to February 2015
Responsibilities
Needs consultation & creation of cost-effective advertising websites for the small business
owner. Usage of rapid application development plug-ins to Adobe Dreamweaver software to
allow automation of frequently used scripting (java, CSS, etc.) for higher development
productivity. Sample websites: http://www.che57vy.info http://www.workshopforwebsites.com
http://www.websitesamples.info
Software Quality Assurance Analyst, Functional Requirements (contract)
Automobile Club of Southern California
Costa Mesa, CA
October 2011 to January 2012
Software Quality Assurance Analyst, Functional Requirements
Validation of web-based application functionality for self-service management of membership &
policyholder information by auto club members in an Agile development methodology setting.
Web-based GUI validation with bridge back data validation to / from mainframe database.
Extensive test case rewrites for accurate credit card prefix digit, length validation & card
verification value (CVV) validation at the GUI to minimize unnecessary calls to database due to
invalid data entries by the client / user.
Software Quality Assurance Analyst, Functional Requirements (contract)
ADP, Tax & Financial Services, Inc.
San Dimas, CA
October 2008 to May 2009
Creation of truth tables for test data requirements, design of test cases, & execution of test
scripts for complex validation of end-to-end state payroll tax processing applications using
Quality Center 9. Liaison of defect management for timely resolution. Created a few custom
reports for QA lead in the Quality Center Suite.
Software Developer
Vanguard Integrity Professionals, Inc.
Orange, CA
March 2006 to November 2007
Complex systems analysis & mainframe programming for threefold expansion of data security
software suite "SQL-like" advanced custom reporting functionality (10 report functionality
expanded to approx. 25 report functionality). Distillation of common report functionalities,
allowing "drop-in" of modular expansion for the advanced reporting capabilities amongst the
report modules that were being enhanced.
Quality Assurance Analyst, Functional Requirements (contract)
ADP, Tax & Financial Services, Inc.
San Dimas, CA
November 2005 to March 2006
Creation & execution of test scripts for validation of complex end-to-end 3rd party payroll tax
processing applications software. Management of defect remediation for timely resolution. Strict
adherence to state & federal government-mandated implementation deadlines and project
specifications. Creation of detailed, layman-understandable test documentation for long-term
archiving within HP Quality Center.
Business Scoring Systems Project Analyst
Experian, Inc.
Costa Mesa, CA
August 1999 to October 2004
Black box systems process analysis & job executions for customized periodic credit bureau risk
scoring for financial institution sole proprietor & partnership business loan portfolios.
Consultation with internal field personnel for customized requirements gathering & project
clarifications. Creation of quality ongoing business relationships with internal technical
representatives & field account executives nationwide. Simultaneous management of individual
project workloads and final peer QA review of project deliverables of co-workers.
Quality Assurance Analyst, Functional Requirements (contract)
Toyota Motor Sales
Torrance, CA
August 1998 to March 1999
Systems Analysis
Development of batch system test strategies of large-scale automobile manufacturing software
applications for Year 2000 (TM2K) software readiness initiatives. Vehicle identification number
acquisition (VIN) system, vehicle sticker price printing application, & Toyota Financial Services
(TFS) consumer auto loan credit processing software application.
Education
Flash Digital Animation
Orange Coast College Costa Mesa, CA
2010
Website Design, Business Multimedia & Digital Graphics
Orange Coast College Costa Mesa, CA
2010
MBA in Corporate Finance
California State University Long Beach, CA
2006
Bachelors of Science in Business Information Technology
California State University Los Angeles, CA
1983
Skills
quality assurance, test case development, test script development (manual), detailed
documentation ethic, Agile development methodology exposure, programming (HTML / CSS
(light) / php (light)), SQL (light - MS SQL Server), mainframe programming & business
applications systems analysis, Photoshop & Photoshop layer manipulation, Dreamweaver, After
Effects, Flash, HL7 and ANSI EDI format data interpretation and validation back to source data.
Links
http://www.mikesworkprofile.com
Additional Information
KEYWORD SUMMARY
Investigative, analytical, non-dominating, collaborative, methodical, cooperative, diligent,
personable, systematic, "look before you leap".