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ITHET-2001, Kumamoto, Japan, July 2001 Implementing a Virtual Learning Center in an Organization Dr Gilbert Paquette Professor, Télé-université du Québec Director of CIRTA Center for Inter-university Research in Telelearning Applications http://licef.teluq.uquebec.ca/gp Presentation Plan 1. 2. 3. 4. 5. 6. Presentation Distance Education Models Explor@ Virtual Learning Center Instructional Engineering Principles for Implementation Questions 1- Télé-université du Québec (TELUQ) First totally distance university in Canada and in the francophone world Has trained over 200 000 students since 1972 90% are adults workers: teachers, administrators,… Delivers 300 courses in 32 programs Plurimedia 40 and web support in all courses full web courses – International effort by 6 universities including Chile, Brazil and Costa Rica CAERENAD TeleLearning Network of Centers of Excellence (TL-NCE) Ontario Institute for Studies in Education University of Toronto Simon Fraser Université de l’Alberta Université de Waterloo Université de la Colombie Britannique Université d’Ottawa Université Carleton Télé-université Université de Montréal Université McGill Université du Québec à Montréal Université Concordia Université Bishops Université Athabasca Université du Québec à Chicoutimi Université de Saskatchewan Université Laval Université du Nouveau-Brunswick Université de Winnipeg Bureau de gestion (SFU) Université de Guelph Université Wilfrid Laurier Université York Université Acadia CIRTA Université Western Ontario Université Memorial Université Queen’s Université Brock LICEF/CIRTA Research Centre -Télé-université‘s Research Center (1992) CIRTA –Researchers in 9 Québec universities Multidisciplinary teams: Education, Computer Science, Telecom, Psychology, Linguistic, Groups 120 members, permanent staff of 40 fulltime, plus professors and students Largest Research Center in Distance Education in Québec and Canada Mission: To create knowledge TeleLearning models, methods and technologies to help people and organizations gain knowledge and skills LICEF Bookmarks 1972: Télé-université is created. 1973: Training teachers On-line to LOGO, CBT Authoring… 1986: GOIA: Knowledge-based training and Micro-Intel Inc: 1992: LICEF Research Center is created. 1995: AGD/MOT Knowledge Editor, Virtual Campus Model. TL-NCE starts 1998: Explor@ – Virtual Learning Centers. MISA 3.0 – Instructional Engineering Method. 1999: Implementation: Universities and Companies. 2000: SavoirNet Project MISA 4.0 – ADISA – Explor@-II CIRTA is created + International Research Chair 2- Distance Education Models Exponential growth of information -Increased training needs Knowledge Management - Knowledge intensive learning “Nano-seconds development” constraints Information access is fast – Learning takes time Expertise Learner Expert Learner Learner Learner Information Rumors Distributed Learning Models High-tech classroom Distributed classroom Hypermedia self-training Learner Learner Trainer Learner Learner Trainer Learners Learner On-line teaching Learner Learner Server Server Learner Community of practice Learner Learner Performance support Learner Learner Task Task Trainer Server Learner Learner Learner Learner Server Server Actors in a VLC Learner R Learning process I/P R Designer Learning System Design process S R INFORMATION PERSONAL KNOWLEDGE I/P Pedagogic Assistance Trainer Training process S Facilitator S Manager Management Support Managing process I/P Information process R R Informer I/P COLLECTIVE KNOWLEDGE Actors Function and Roles Actor/Function LEARNER: transforms information into knowledge TRAINER: facilitates learning INFORMER: provides information MANAGER: manages actors and events DESIGNER: builds and maintains the learning system Examples of roles Navigates the learning scenario Consult information resources Produces a solution Diagnoses the difficulties Coaches the learner Evaluates learner’s progress Presents information Displays digitized information Answers content questions Creates and manages groups Organizes delivery Manages the actors network Analyzes learning needs Models the knowledge Designs and develops the system 3- The Explor@ VLC support system LEARNERS DESIGNERS CONTENT EXPERT EXPLORA Server (Html \ Java) INTERNET TRAINERS ADMINISTRATORS Persons and Groups Courses Resources Administrator’s environment Designer’s environment Redesigning for the Web Artificial Intelligence Course Web Site Printed Guide (80 pages) Manual + PDF Manual (560 pages) Eight 30 min. Videos Video stream or CD or VHS Integrated to the web site Six CBT ’S Telematic tutoring Tutors on the phone + collaboration Individualized learning Communication through Complete telematic mail,telephone,TV communication Learner’s environement Trainer’s environment Professional Education Technician training at Hydro-Québec An Open Architecture Organization’s Resource Bank Explor@ TL operating system Organization’s User’s Bank Actor’s environments Web Site Web Site Web Site Reusable Learning Materials http://www.licef.teluq.uquebec.ca/exploraDemo 4 – Instructional Engineering LARGE SET OF DECISIONS TO MAKE TeleLearning model? Anywhere, anytime, any pace, anybody? Inter-activity, collaboration? Actors, roles, resources? Resource management, inter-operability,scalability? Knowledge and competence management? Learners diversity,pedagogy, technology? Economics: Reusability, Sustainability, Affordability? Information Selection PRODUCTION AND INFORMATION SPACES Process-guided Information Retrieval Search, Annotation and Rebuilding tools Learner Collaboration COLLABORATION SPACE (Synchronous, Asynchronous) Process Oriented; Collaboration model; Visualization & management tools Assistance from facilitators ASSISTANCE SPACE Caring heuristic assistance; Learner’s initiative; Multiple facilitators Self-management of learning SELF-MANAGEMENT SPACE Competency-focused, Open/Adaptable Learning Scenarios; Metacognitive Tools Learning Event Scenario Building Problem Process definition Support toassistance information processing Multiple Collaboration scenario P Tutor Client validating (a learner) Annotation Computarized Project tool search advisor leader Search R Engine R Peer Sketch and R Team of send the Ideator validating writers Search for useful information R I/P P Revise text document plan Distribute writing assignments I/P Preliminary text R Norms and methods I/P Integrate sections I/P I/P I/P I/P Work plan I/P I/P Validate text and send evaluation I/P FAQ Individual from content I/P I/P learner expert Access to Information Document content base plan expert R Consult writing methods and norms R Write the document's sections Validation File P R Individual Collaborative Tutor learner text editor coaching Instructional Engineering Method MISA 4.0 Phase 2 Preliminary analysis folder Phase 1 Problem definition folder DC 100 Organization’s training system 102 Training objectives 104 Target populations DP 210 Knowledge modeling principles 220 Instructional principles 212 Knowledge model Phase 3 Architecture folder 310 Learning unit content 214 Target competencies 222 Learning events network 320 Instructional scenarios 224 Learning units properties 322 Learning activities properties 230 Media DM development principles 330 Development infrastructure Phase 4 Design folder 108 Reference documentss DD 242 Cost-benefit analysis 340 Delivery planning 620 Actors and group management 420 Learning instruments properties 430 List of learning materials 432 Media elements PRODUCTION OF THE MATERIALS 432 Models of materials 434 Source documents TESTS 440 Delivery models 444 Tools and telecom 442 Actors and materials 446 Services and locations Phase 6 Final delivery folder 610 Knowledge and comptency management 410 Learning instrument content 106 Actual situation 240 Delivery principles Phase 5 Production and validation folder 540 Assessment planning 542 Revision folder 630 Learning system and ressource management 640 Maintenance and quality management ID Task representation 214 A I 320 Instructional scenarios 322 Construct list of materials 430 Construct delivery models 440 S C 222 230 A Define properties of instruments I Define instructional scenarios I 420 A Define properties of activities A I 220 410 310 212 I Define k. models of instruments I Activities Resources 240 Productions Links I ADISA/MOT ISD Workbench Learning Units Properties Delivery Models 5- Principles for implementation SYSTEM DESIGN METHODOLOGIES Instructional Design Instructional Engineering Information System’s Approach A Telelearning system is an information system, a complex array of software tools, digitized documents and communication services, more diversified than in the past Artisanal construction of web based materials is insufficient. Software engineering approaches should inspire a design method for TL Knowledge-Based ISD The actual emphasis on knowledge management recognizes the importance of knowledge and higher order skills, as opposed to simple data or information acquisition Knowledge engineering must support central tasks of ISD methods : content, activities, media and delivery processes Multi-Agent view A Telelearning system at delivery time is a multi-agent society (modularity, sociability, distribution of control, message propagation) An ISD method should identify clearly the actors , their roles and their interactions, together with the tools and resources that should compose their environment Process Based Learning Scenarios EVALUATE JUST IN TIME INFORMATION SYNTHETIZE ANALYZE APPLY JUST IN CASE INFORMATION UNDERSTAND MEMORIZE Process-based situated learning scenarios help guide information search and the construction of new knowledge In summary…. IN A VIRTUAL LEARNING CENTER More systematic, structured and visual ISD. Knowledge engineering to support higher order knowledge and skills acquisition. Definition of multi-agent systems for useful interactions at delivery. Support to self-management of learning scenarios and environments for metacognition. Integration of multiple assistance agents into process-based scenarios: co-learners, SMEs, coaches, managers, FAQ, Intelligent Help Systems... ITHET-2001, Kumamoto, Japan, July 2001 Reduce Distance Closer Educational Systems Dr Gilbert Paquette http://licef.teluq.uquebec.ca/gp Centre de recherche LICEF-CIRTA Télé-université
