CNA Information Technology Group
CNA IT Mission
• CNA's Information Technology Group partners with
the business -- in a dynamic and rewarding work
environment -- to deliver high quality, innovative
technology solutions that enable CNA Insurance
Company to be a great underwriting company in the
markets it chooses to serve.
• We do this to maximize shareholder value and to
increase CNA’s value to our other stakeholders.
How does IT enable CNA to succeed?
• CNA focuses on Property and Casualty, Life
insurance and Reinsurance.
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CNA is structured so that the underwriters and
marketers focus their efforts on growing profitable
business.
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Underwriters need resources, such as complete
account information (i.e., the total pieces of business
that make up an account, the loss ratio, the total
premium paid since policy inception, etc.) to analyze
the business and drive the lines of business to
profitability.
How does IT enable CNA to succeed?
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• Marketers need resources to determine how much
business grew in a certain line, how much business is
growing for profitable business segments to
strategically analyze marketing plans.
Here’s where we come in…….
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Information Technology manages most all other
functions to run the business so that we support
Underwriting and Marketing, providing the necessary
tools and resources to grow CNA’s business
profitably and increase shareholder value.
IT - 2003 Objectives
• IT provides superior service and technology tools to our
underwriting and claims partners so CNA can be a great
underwriting company and increase shareholder value.
1.
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Enable Better Decision Making through
Technology.
Provide Best in Class Service (both cost and
quality)
Dramatically Lower the Cost of Ownership for our
Systems.
Build Systems and Processes that rapidly
respond to business needs.
Technology within the Insurance Industry
• The professional origins of our IT Leadership Team
are diverse, and these individuals contribute solid IT
experience.
• We search for individuals possessing solid and deep
technical knowledge/experience - we do not expect
these individuals to be experts within insurance.
Current Projects
The business drives our priorities and provides
the framework for the following projects:
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End Game Solutions
Computer Framework Process
Web Services Component
Software Package Upgrades (e.g. – PeopleSoft,
Ariba, etc)
• Quality Assurance & Testing
End Game Solutions
What is it?
• 67 projects involving underwriting, claims, operations,
information technology & process.
• Multi-year initiative
• $165 million investment
• EGS involves over 500 technical, process, &
business personnel
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Project Example: SmartSource Website
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User selects ‘SmartBUY’ button
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User wants to make a purchase…
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Homepage for Ariba Buyer system
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What does it take to be an IT employee?
• Employee
– New Technical Skills
– Team-Based Skills:
communication,
negotiation, listening,
accountability
• Be a Leader
– Make Things Better
– Speak up When Things
are Wrong
– Leadership is Influence:
lead from any position
•
Be Accountable for Results
– Meet Commitments
– Take Responsibility
– Results over Effort
•
Take Ownership of Career
– Position Technically
– Be Responsible for What
Happens
Technical Roles within the IT Group
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Chief Technology Officer
Business Segment Partners
Program Managers
Business Analysts
Application Specialists
Solutions Architects
Enterprise Architects
Solutions Design Leads
Application Development Analysts
Any Questions?
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