“Committed to Caring”

Mission
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A person faced with a life-limiting illness deserves to live the rest of their life fully, comfortably and with dignity. United
Hospice achieves this by providing dedicated quality holistic care, treating the physical, social and spiritual being as the patient approaches his or her final day.

Overview
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Address their issues
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Introduce feasible solutions to their problems
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Recommend how to implement the solutions

Pros
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24 hour on-call services
Emotional and spiritual counseling
Inpatient services
Patient/family support and education
Services provided regardless of ability to pay

Problem
1.
Poor organizational structure
2.
Out of date technology
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Lack of communication tools

Solution to problem one
New Organizational Structure
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Administration is an oversight
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Three teams consisting of one nurse and two CNAs
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Each team will serve different patients depending on their location
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Volunteers are not designated to specific teams because they are not a consistent resource. They will be applied wherever deemed necessary

Nurse
Organizational Chart
Administration
Nurse Nurse
CNA CNA
Duplin, Lenoir,
Greene Counties
7 Patients
CNA CNA
Pitt County
14
CNA CNA
Pitt County
14

Solution to Problem Two
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Program that enables health professionals to enter patient specific care data into cell-traker interface
Pushes patient’s specific care plans and important information to staff upon arrival at the patient’s home (GPS monitoring allows this)
Easy to use

Solution to Problem Two
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Smartphone with data plan
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Celltrak software, $30 per month per line
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A computer for main server location
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THAT’S IT!

Service Plan

Service Plan

Feasibility
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You will deduct $60 a month out of each employee paycheck in replacement of personal cell phone bill.
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Will cover Verizon phone bill
Unlimited texting and data to receive emails and updates on patients
Total cost to United Hospice: $260 a month

Feasibility
Cell Phone Bill:
Celltrak:
Total cost:
Less deducted
Cost to UH
*monthly charges
$560
$300
$860
($600)
$260

Conclusion
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Goal is to fix the communication issues
Solutions:
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New organizational structure
Celltrak
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Smartphones
If implemented, the communication issue will be resolved!