RESUME
Tushar Chhetri
Mob: (+91) 8126619103
Email: tctush03@yahoo.com
PERSONAL SUMMARY
An ambitious, creative and highly motivated professional who has a passion for the Luxury
Retail Industry and an uncompromising commitment to quality and outstanding customer
service. Key qualities include attention to detail and my persistent attitude which allows me to
perform well under pressure and against aggressive deadlines in any pressurized environment.
AREAS OF EXCELLENCE
* Boutique Operations
* Stock Management
* Visual Merchandising
* Business Development
* Liaison & Coordination
* Ability to delegate
* Brand Building
* Team Building
* Customer Satisfaction
CAREER CHRONOLOGY
Oct 2013 to Nov 2014, Dehradun, Uttarakhand
 Have assisted the family business of Confectionery & Dairy.
 Taking care of daily shop activities by ensuring everything is well managed.
MONT BLANC BOUTIQUE – Dubai (U.A.E) & Muscat (Oman)
STORE SUPERVISOR
Sept 2006 – May 2013
With over 6 ½ years of achievement and demonstrated success in Luxury Retail operations,
Sales & Marketing, Business Development and CRM.
Responsible for managing the day-to-day operations of the store, as well as setting customer
service standards and launching initiatives to hit sales targets. Also developing and motivating
team, whilst ensuring everyone adheres to company policies & procedures.
Retail Operations
 Formulating & implementing sales promotion plans and new concepts to generate
increased sales for achievement of revenue targets.
 Coordinating the promotional activities for new releases & special products.
 Training & development of the staff.
 Stock & inventory check.
 Ordering & Replenishment of Stocks on regular basis.
 Maintaining customer & boutiques reports & sharing those with the management.
 Coordinating between the management & mall management regarding the promotional
activities to increase the footfall.
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Taking care of customer repairs & product personalising service (Embossing &
Engraving)
Planning staff roster & providing product training for the staffs.
CRM, cash & invoices handling.
Sales and Marketing
 Supervising sales and marketing operations for achieving increased growth & top-line
profitability.
 Driving marketing initiatives to achieve business goals & managing frontline sales team
to achieve them.
 Providing guidance and support to the front-line team through goal setting & reviewing
measures.
Client Relationship Management
 Identifying and networking with prospective clients, generating business from the
existing accounts and achieving profitability and increasing sales growth.
 Building and maintaining healthy business relations with corporate clients, ensuring
customer satisfaction by achieving delivery & service quality norms.
 Supervising customer service operations for rendering and achieving quality services;
facilitating first line customer support by answering queries & resolving issues.
KEY COMPETENCIES & SKILLS
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Able to manage complex sales processes & negotiating to a successful conclusion.
Constantly looking at way to improve performance, achieve set targets and build the
company’s brand.
 Spotting sales opportunity and cross-selling.
 Ability to organize & prioritize workload within a retail setting.
 Managing stressful situations.
 Able to tactfully deal with difficult customers & their complaints.
 Possessing a professional, focused & understanding attitude towards customers.
 Responsible attitude & willing to take additional professional responsibilities.
 Having a flexible attitude & positive approach.
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PREVIOUS EXPERIENCE
GE Capitals Int. Services (GENPACT) – Jaipur, Rajasthan
TECHNICAL SUPPORT ANALYST
Oct 2005 – August 2006
B.M.B Softech – Dehradun, Uttarakhand
CUSTOMER SUPPORT EXECUTIVE
Nov 2004 – June 2005
SCHOLASTICS

M.B.A. in Retail Management from Sikkim Manipal University (completed in Oct
2014)
 B.Sc. (Physics, Mathematics & Statistics) from Garhwal University, India in 2004.
 All India Senior Secondary Certificate Examination (XIIth) from C.B.S.E. Board, India
in 2001.
 All India Secondary School Examination (Xth) from C.B.S.E. Board, India in 1999.
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CERTIFICATION
Xpert Learning Certification, Xpert Learning Middle East, Dubai, U.A.E. April 2010
Xpert Learning is Global Leader in (e-learning) web based learning & development in Middle
East. Completed the following courses successfully:
* Customers, Conflicts & Confrontation
* Sales Communication Foundation
* Service Teams & Service Stars
* Creating a Positive Attitude
* Enhancing Listening Skills
* Getting Results by Building Relationships
MICROSOFT CERTIFIED PROFESSIONAL (MCP), MICROSOFT, Uttarakhand,
INDIA. August 2003
Successfully Completed Microsoft Certified Professional Certification in Windows 2000
(Computer Networking).
ACHIEVEMENTS:
 Won “Simply the Best” competition in Mont Blanc for Highest Sales in 2010.
 Appointed as The HOUSE CAPTAIN in the School for the year 1999-2000.
 Appointed as The HEAD BOY of the School for the year 2000-2001.
 Awarded as The BEST STUDENT of the School for the year 2000-2001.
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PERSONAL DOSSIER
Date of Birth
: 5th March 1984
Nationality
: Indian
Marital Status
: Married
Languages Known
: English and Hindi
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REFERENCES – Available on Request