SATISH NAIR
Mobile: +968-94271800 ~ E-Mail: satish.rivoli@gmail.com
Seeking career assignments in Retail / Sales-Operations with an organization of
repute.
Current organisation :
Industry
:
RIVOLI GROUP
Retailing of high end brands and products
Current Location
Nationality
Muscat, Oman
Indian
:
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SNAPSHOT
 A competent professional with over 17 years of experience in the areas of Retail Operations, Buying &
Merchandising, Product Management, Brand Promotion, Sales & Marketing, Client Servicing and Team
Management.
 Currently associated with Rivoli Group, Oman as Regional Manager – Country Operations.
 Proven ability to direct business operations for multi-million dollar, retail territory complemented with expertise in
hiring, training, and motivating personnel.
 Extensive experience in merchandising functions, ensuring maximum customer satisfaction through profitable
operations.
 An effective communicator with excellent interpersonal, customer relationship management and large team
management abilities.
CORE COMPETENCIES
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Retail Management
Ensuring stock availability in time as per sales plan.
Formulating and implementing sales promotion plans and new stores concept to generate increased sales for
achievement of revenue targets.
Coordinating the in-store promotional activities for new releases & special products.
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Operations Management
Assisting higher management in implementing different processes intended towards customers’ satisfaction.
Ensuring coordination & communication; efficient management of quality & quantity targets.
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Channel & Distribution Management
Recognizing & establishing financial and reliable channel partners for deeper market penetration.
Providing training & direction for ensuring quality performance.
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Key Account Management
Initiating and developing relationships with decision makers in organizations for business development.
Identifying prospective clients from various sectors, generating business from the existing, thereby achieving
business targets.
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Evolving market segmentation & penetration strategies to achieve targets.
WORK EXPERIENCE
Rivoli & Co. LLC, Oman
Since Aug ‘12 –till date in the role of Regional Manager- Country Operations
An organization engaged in retailing of WATCHES, WRITING INSTRUMENTS, LUGGAGE, WALLETS, BELTS and
EYEWEAR.
Agents of Swatch Group brands, MGI brands, Mont Blanc etc.
Key Deliverables:
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Responsible for overall Operations across the territory of OMAN. ( 23 points of sales , 60 Retail staffs).
Primary responsibility being Business Development by expanding in existing malls, new malls, associations, Tie
ups etc.
Responsible for multiple concept and multiple brand boutiques in the major shopping centres of Oman.
Improving Institution/Corporate business in the country, thereby adding value to the top line and bottom line.
Formulating sales analysis reports on a weekly and monthly basis as well as working with senior management to
identify new business opportunities.
Evaluating periodically, the brand mix of individual outlets to optimize business.
Total responsibility of the retail staff quality, their grooming, discipline ETC.
Understanding and executing PRO related work with regards to Employment Visas, Trade licences, renewals.
Recruiting quality staffs & training them, motivating employees by conducting annual appraisals as per
guidelines suggested by the Human Resource Department.
Ensuring payroll data and PASI processing is done well before deadlines.
Overseeing Channel sales, stock movements, payments from channel partners.
Conducting regular stock audits at POS, monitoring stock and cash.
Interfacing with Brand team at HO. to ensure brand wise stock availability.
Monitoring after sales service and ensuring that the clients remain loyal to the company.
Rivoli Group, UAE
Since Aug ‘06 –July 2012 in the role of Asst Operations Manager
Key Deliverables:
 Was responsible for over 30 stores spread across UAE, Oman & Qatar and their retail operations.
 Business Development by store expansions.
 Motivating and delegating to 2 operations executive and 62 retail staffs.
 Monitoring daily sales, Discount analysis - both location wise and brand wise, GP analysis to recommend and
take right decisions on store level discounting.
 Formulating sales analysis reports on a weekly and monthly basis as well as working with senior management to
identify new business opportunities.
 Overseeing the recruitment & training process and motivating employees by conducting annual appraisals of the
Operations Executives and some retail staffs as per guidelines suggested by the Human Resource Department.
 Evaluating periodically the brand mix of individual outlets to optimize their business and handling the supervision
as well as stock management and merchandising functions.
Highlights:
 Accountable for improving revenue at various locations by implementing promotional programs, resulting in
increased customer volume and sales.
 Helped in establishment of an on-site sale plan of aged goods which further led to additional sales above 5%
and reduction of aged stock in the region by 70%.
 Bought the region to first position by reducing in-shop defectives which are currently near zero %.
 Maintained regional sales and profitability levels during economic downturn of 2009-2010.
Sony India, Mumbai
Mar’06 – Aug ’06 as Key Accounts manager
Key Deliverables:
 Was responsible for Business development of SONY products from multiple stores of one large format
electronics retailer in the territory of Mumbai, VIJAY SALES.
 Business Development by meeting with individual store managers and understanding their requirements.
 Managing and training of company merchandisers and deploying them at various dealer locations.
 Monitoring daily sales and stock levels and then feed the key partner with the data to assist in order generation.
 Follow up with the accounts for payments
Bahwan Trading Co., Oman
Sept ‘00 – JAN ’06 as Sales Supervisor-Channel Sales
Key Deliverables:
 Handled the sales of electronic goods through company appointed dealers, including Key accounts like Lulu and
Carrefour, in the territory of Muscat, Oman.
 Responsible for Primary Sales and Collection.
Highlights:
 Major brands handled were:
– Toshiba
– Daewoo
– Ignis
– Ausonia
– Ocean
– Asset
– Napro
– Cooline
– Carrier
 Received the Salesperson of the Year award in 2001.
Pepsico India, Mumbai
April ’97 – Aug ’2000 as Customer Executive
Key Deliverables:
 Administered the territory of New Mumbai through 11 van sales routes & handled the sales of Pepsico brands
there.
Highlights:
 Broke the market share barrier of 75% for any territory in India.
 Part of the team which was to achieve sales target of 1 million cases in a month for any Business Unit.
 Trained on-the-job in Saudi Arabia with Pepsico’s food division.
ACADEMIA
M.B.A (Marketing)
Institute of Business Management and Research, Pune University. First Class
1997
B.Com.
1995
Pune University. First Class.
IT FORTE
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Well versed with MS Office (Excel, Word, PowerPoint & Outlook Express).
PERSONAL DOSSIER
Date of Birth
Address
Nationality
Visa Status
Driving License Details
Marital Status
No. of Dependents
Language Proficiency
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31st March 1973
POB 1489, PC 111, Muscat, Oman
Indian
Employment Visa (2 years renewable)
Valid UAE, Oman licenses
Married
Two
English, Arabic, Hindi, Marathi, Malayalam