Chapter 1
The Supervisor and the
Management Process
Supervision in the Hospitality Industry
Fourth Edition
(250T or 250)
© 2007, Educational Institute
Competencies for
The Supervisor and the
Management Process
1. Define management and describe different
management levels and the numerous demands
placed on supervisors.
2. Identify basic management principles.
3. Explain the management functions of authority,
responsibility, and accountability.
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(continued)
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Competencies for
The Supervisor and the
Management Process
(continued)
4. Describe the traditional components of
management (planning, organizing, coordinating,
staffing, directing, controlling, and evaluating).
5. Distinguish among technical, human relations, and
conceptual skills and their importance to
supervisory success.
6. Identify fundamental supervisory responsibilities.
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Management Resources
•
•
•
•
•
•
People
Money
Time
Work procedures and methods
Energy
Materials (food and beverage
products, room linens, etc.)
• Equipment and tools
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Management Levels
• Top Management—General Manager and
Vice Presidents
• Middle Management—Department Heads
• Supervisory Management—Department and
Area Supervisors
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4
Key Management Principles
• Organizational Hierarchy
• Unity of Command
• Division of Labor
• Matching
• Employee Initiative
• Team Spirit
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Authority, Responsibility, and
Accountability
• Supervisors are accountable for the
performance of their employees.
• When assigning tasks to employees,
supervisors delegate the authority get the
job done, but they do not relinquish
responsibility for getting the job done.
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Components of Management
• Planning
• Organizing
• Coordinating
• Staffing
• Directing
• Controlling
• Evaluating
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Strategic Planning
1. Values Statement
2. Mission Statement
3. Vision Statement
4. Long-Range Plan
5. Business Plan
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Operational Planning
1. Business Plan
2. Marketing Plan
3. Operations Budget
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Fundamental Supervisory
Responsibilities
• Understanding the role of the supervisor
• Providing leadership
• Improving communications
• Conducting orientation and training
• Handling problems and conflict
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(continued)
10
Fundamental Supervisory
Responsibilities
(continued)
• Motivation and team building
• Staffing and scheduling
• Improving employee performance
• Managing time
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