Competitor Overview
Website: http://us.dynamics.hitachi-solutions.com
Year Founded: Established US operations in 1991
HQ: San Bruno, CA
Company Ownership: Public (OTCMKTS:HTHIY)
Financial Information:
About Hitachi
Hitachi Solutions America, Ltd. is a wholly-owned subsidiary of Hitachi Solutions,
Ltd., one of Japan's premier software and professional service companies. The company established U.S. operations in 1991 and maintains headquarters in the
San Francisco Bay Area, with offices in Irvine, San Diego and New York City.
Hitachi Solutions America, Ltd. markets state-of-the-art multi-media presentation and conferencing systems under its StarBoard Department; provides software and services for life science research under its MiraiBio Department; is a leading partner and provider of Microsoft business solutions under its Dynamics
Department; delivers a hassle-free security application for DropBox and other cloud services under its Security Solutions Department; and provides value-added professional services, consulting and support under its Technology Solutions
Department.
From its humble beginnings, Hitachi has grown into a respected infrastructure solutions company with more than 320,000 employees worldwide. Hitachi's products, services and solutions impact nearly every aspect of modern life. Today,
Hitachi is using its diverse range of expertise to drive its Social Innovation
Business on a global scale. Using advanced Information Technology, the Hitachi
Group is able to provide social infrastructure to the world while continuing to drive innovation that will improve convenience, comfort and safety in people's everyday lives.
Since its founding, the Hitachi Group has carefully passed down Hitachi's Mission and Values to future generations of employees. In 2013, Hitachi created a new
Vision as a fresh expression of what the Hitachi Group aims to become in the future.
This Vision will enable the Hitachi Group to once again demonstrate its Mission and Values as it rises to the challenge of tackling important social issues on a global scale.
The Hitachi Group Identity articulates the Mission, Values and Vision that are shared by the Hitachi Group worldwide. Bonded by this identity, the Hitachi Group is able to demonstrate outstanding teamwork that transcends boundaries of geographical regions and business fields.
FieldOne Advantages
Automated Routing
• Hitachi does not have automated routing
• FieldOne has in-house developed routing technology
CRM
• FieldOne’s Microsoft Dynamics CRM has more capabilities than
Hitachi’s Microsoft Dynamics AX Sales and Marketing
Cost and Complexity
• Microsoft Dynamics AX is much more expensive and complex than
Microsoft Dynamics CRM
SMS/IVR
• Hitachi does not provide this out of the box
Social Collaboration
• Hitachi does not provide this out of the box
Hitachi Advantages
Advanced Inventory
• Hitachi’s Microsoft Dynamics AX Inventory management is much more advanced and includes supply chain management
Project Management
• Hitachi provides project management out of the box
Microsoft Dynamics AX Features
• Besides from Inventory and Project Management, Microsoft
Dynamics AX includes financial management, order management,
Manufacturing Resource Planning (MRP), Human Resource
Management, project accounting, and Expense Management out of the box
Support
• Hitachi has 24/7 Support and has support offices

Capabilities
Scheduling and
Dispatch
Automated Routing
Service Agreements
FieldOne
-Real Driving Directions, not point to point
-Optimized Routes to meet time windows
-Dispatch Technicians
-Assignments based on skills
-Balancing the Workload
-Scheduled service times
-Customizable scheduling board based on any criteria
-List views, map views, hybrid views
-Ability to allocate your people based on requirements and resources with Scheduling Assistant
 Based on real time, GPS data
-Drag and Drop Technology when using the scheduling board
-Schedule Alerts


Can prevent specific scheduling events (like those triggering overtime), by issuing a warning, or suggesting a way to avoid excess cost
Can be configured by customers
-Service Centers
 optimizes scheduling by balancing capacity, skills, working hours and client distance from locations
-Can schedule and manage multiple resources working together on a job
Hitachi
-Create daily or weekly schedules automatically or using drag-and drop tools.
-View and manage work orders by customer, location, schedule, or assigned resources, with color coding and visual icons providing at-a-glance insight into urgency and status.
-Integrate information about personnel qualifications, certifications, and experience into work assignments
-Manual and automated scheduling engine
-Resource management
-Automated Scheduling and Dispatch
-Resource Scheduling
-Certification Skills
-Track resource commitments
-Match tasks to the best available resources
-Generate work orders
-Create daily or weekly schedules automatically or using drag and drop tools
-View and manage work orders by customer, location, schedule, or assigned resource
-Color coding and visual icons providing insight into urgency and status
-integrate information about personnel qualifications, certifications, and experience into work assignments
-automate crew calendars and time keeping
-generate individual performance timecards
-Microsoft MapPoint integration
-GPS tracking to locate resources graphically
-Balances many different factors when routing(SLAs, route conditions, location, skills, expertise, and customer preferences)
-Uses a FieldOne developed routing engine that uses algorithms to compare potential outcomes
-Support global networks in multiple languages
-Manually override automatic scheduling decisions as needed
-Street Level Routing (SLR)
-View optimized schedules on virtually any mobile device with native apps for all major mobile platforms
-True Cloud on-demand resources including CPU, memory and disk and real-time failover protection
-Optimize the schedules of both employees and partner resources in a single system
-Resides in Microsoft Azure data centers meeting all major compliance requirements
-Manage terms and conditions
-Apply different billing rates
-Manage automated renewals
-Track asset location, maintenance needs, and repair history using barcodes or serial numbers
-Track warranties against assets
- Recurring PM schedules
-Special pricing
-Agreement, recurring, billing
-RMA, RTV, Equipment management
-Manage terms, apply different billing rates for various types of work and materials
-Manage SLAs
-Maintain hierarchical relationships among customers and locations
-Automate escalations and invoicing
-Automate administration, tracking and claiming process of vendor rebates
-manage terms
-apply different billing rates for different types of work and materials
-Track warranties against assets
-provide field staff with visibility into terms and expiration dates
-ensure that service and billing conform to warranty stipulations
-RMAs and RTVs

CRM
Mobile
Social Collaboration
Automated
Communications (IVR)
-Powered by Microsoft Dynamics CRM
-Natively integrated with your field service solution to make a single, unified system
-Native Apps available for iOS (iPhone, iPad, iPod Touch), Android (phones or tablets), Windows Phone,
Windows 8.0 and 8.1 RT, and browser versions for all of your legacy mobile platforms
-Central management and development console
Features no code customization
-Full Offline capabilities
-View and update accounts, contacts, products, work orders, schedules, customer equipment, leads, opportunities, and activities
-Update Personal or Team Schedules
- Photo capture for “before and after” job or any other entity
-Full mapping and direction capabilities
- Attach files to work orders or other entities
- Update status and other job related
Information
- Update and complete service tasks
- Record materials used (with pricing automatically applied)
-Multi-Currency Support
-Multi-Region Support
-App based mobile payments
-Bar Coding
-Employees and partners can set their own working time from within the mobile application or request time off to be approved by a manager
-Ability to connect using personal and team profiles, directories, org charts, status updates, sharing, liking, commenting, following, groups, document collaboration
-Communicate with Voice, Video, IM, Discussions, or Email including native integration with Skype
-Schedule an SMS or IVR (Interactive Voice Response) activity and set a time when you want to send it
-Microsoft Dynamics AX Sales and Marketing
• Role Centers
• Lead Management
• Opportunity Management
• Web-enabled CRM data
• Sales Management
• Sales Force automation
• Marketing Automation
-IOS/Android/Windows 7&8
-Supports phone, tablets and netbooks
-Online and offline communication
-Mobile inventory management
-Multi platform mobility solution
-Mobile workforce automation
-Service order instructions
-Crew details
-Materials used
-Charges
-Readings
-Ops Details
-Signature capture

Inventory
Management
-Real-time updates to ensure inventory is accurate
-Ability to manage inventory and update stock history for any location
Multi warehouse/ truck
-Ability to integrate with an ERP System
-Full journalizing
-Allocation
-Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history
-Track service stock accurately at mobile and fixed locations
-Adjust inventory records automatically based on field use or en route purchasing
-Parts management and returns (RMAs)
-Installations and repairs
-Automated Optimization
-Warehouse management
-Easily configurable put away and picking workflows
-Advanced cycle counting and location replenishment capabilities
-Support of cluster picking
-Warehouse handheld device support
-Support for different picking strategies for batch and non-batch items
-Serial number tracking on packing slip, invoice, return orders and credit notes
-Traceability to sales orders and return orders
-Classify assets with barcodes and serial numbers
-track asset location and maintenance needs
-repair history
-track warranties against assets
-track service stock accurately at mobile and fixed locations
-Adjust inventory records automatically based on field use or en route purchasing
-effectively forecast materials requirements
-take advantage of bulk just in time ordering
-Use powerful inventory management tools to improve forecasting and planning, match supply with customer demand, and create sales and purchasing forecasts based on specific items and time periods.
-Supply Chain management
Knowledge Base
Business Intelligence
Portals
-provides ready access to product manuals, technical support documentation, maintenance histories, repair notes, announcements
-Single point of access for all information
-interactive graphical scorecards and dashboards
-variety of tables, charts, and views to visualize data in a way that best suits your purposes.
-Out of the box reports and business user-friendly tools for custom reporting
-Sophisticated predictive analysis, segmentation, and recommendation algorithms
- Access data from any third party source
-graphic representations of real-time business insights that can be modified and expanded upon.
- capabilities in data cleansing, deduplication, and profiling functionalities
-Partner Portals
Partner access to relevant functionality
Internal access to all partner activities
-Customer Portals
• Customer self service
• Customer access to documentation
• Targeted messages based on customer’s interests and preferences based on past transactions
-Reporting and Business intelligence
-Create reports based on pre-defined cubes, such as those for financials, expense management, project accounting, production and human resources
-SQL Server Report Builder, SQL Server Report Designer
-Analytic Reports
-Permissions based access
-provide customers with self-service capabilities including…
• Work order status
• New work requests
• Through Integration with SharePoint services

Technology
Platform
Configuration
Mobile Technology
Deployment Options
Infrastructure
Integration
FieldOne
-Microsoft Dynamics xRM Framework
-Native connection to Microsoft Outlook, Office, Office 365, Microsoft SharePoint, Windows Azure, Skype
-Multi-currency capability
-Available in more than 41 languages
-Point and click customizations
-Central mobile development tool
-No code customizations
• Uses point click interface
-Security Capabilities
• No middleware
-Mobile Device Management Tools
• Divide mobile devices into groups and apply different security rules
-Mobile Application Management Tools
• Lock the application remotely with just one click
• Wipe out data from the app remotely
• Business hour restrictions
-True Cloud Deployment
• dedicated cloud on Microsoft Azure and multi-tenant cloud through Microsoft Dynamics CRM Online
-On-Premise Deployment
-Hybrid Deployment
-Microsoft xRM platform has been benchmarked at 150,000 concurrent users
-Multi-tenant offers a 99.9% uptime SLA
-Microsoft guarantees external connectivity at least 99.95% of the time.
-Integrated platforms include…
• SAP R/3
• mySAP
• SalesForce.com
• Oracle ERP (Siebel)
• Oracle CRM
• Dynamics AX
• Dynamics NAV
• Dynamics GP
• Dynamics SL
Hitachi
-Built on the Microsoft .net framework
-Built on Microsoft Dynamics AX
-Built on Microsoft Dynamics AX