5 Ways Risk Professionals
Can Impress the C-Suite
Tim East, Director, Risk Management, The Walt Disney Company
Sean McDaniel, Director, Claims Management, Veolia Environmental Services
Keith Higdon, Senior Vice President, Decision Support Services, Sedgwick
Session RMG207
Wednesday, April 18, 2012
8:45 a.m. - 10:00 a.m.
Introductions
Panel:
Tim East
Director, Risk Management
The Walt Disney Company
Sean McDaniel
Director, Claims Management
Veolia Environment North America Operations, LLC
Veolia Environmental Services
Keith Higdon
Senior Vice President, Decision Support Services
Sedgwick
2
The Walt Disney Company
What is The Walt
Disney Company?
• Decentralized group of
business units
• Highly synergized
• Market leaders in their fields
• Market capitalization of $72B
• Largest U.S. media company
in annual revenue
• Multiple “C-Suites” at each
business unit
4
The Walt Disney Company
Corporate
Media
Networks
Theme Parks
and Resorts
Consumer
Products
Studio
Entertainment
Interactive
Media
Distribution of
content
11 theme parks
and resorts
Licensing and
retail
Creation of
content
Interactive media
and internet
5
The Walt Disney Company
Corporate
Media
Networks
Theme Parks
and Resorts
Consumer
Products
Studio
Entertainment
Interactive
Media
2010
Revenue:
$17.2B USD
2010
Revenue:
$10.7B USD
2010
Revenue:
$2.7B USD
2010
Revenue:
$6.7B USD
2010
Revenue:
$.76B USD
6
Growth in Revenue by Year
Revenue in U.S.$ Millions
$39,000
$38,063
$37,843
$38,000
$37,000
$36,149
$35,510
$36,000
$35,000
$34,000
$33,747
$33,000
$32,000
$31,000
2006
2007
2008
2009
2010
Revenue
7
Perspective
•
•
•
•
Speak in the language they use
Translate the language we use
Adapt to the corporate culture
Build relationships before you
need them
• Engage the corporate mission
• Leverage your organization’s
heritage
8
9
Sending the Message
Event
Told you so


Lessons learned
Emphasis memos
Translate in dollars
Good old-fashioned training

Presentation - webinar
11
‘Ch, Ch, Ch..Changes’
Top down
• We’re all in this together
Struggle
• Find your own way
• Avoid the negative
• Do you have a choice?
12
Geek Squad Membership
Be left behind?
Training
Hands-on
 “Practice makes perfect”
Efficiency=smart
 More productive
 “Shine”
13
‘Get Your Motor Runnin…’
•
•
•
•
•
•
Driver seat
“You’re only as good as your tools”
Show the results
Make examples
Stay in front
Preach & train

repeat
14
‘You’re My Inspiration…’
Lead by
example
Tell a
story
Invest
the time
Forge
relationships
Share
information
15
Five ways for risk managers to impress the C-Suite
1 Value of communication
2 Ability to embrace change
3 Need to master technology
4 Necessity to drive results
5 Gift of inspiring others
17
Value of Communication
Providing actionable program information
• Outcomes
• Opportunities
Knowledgebase
• Legislative changes / updates
• Program design options
• Industry trends
Methods of communication tailored to the audience
18
Ability to Embrace Change
Prepare
Manage
Reinforce
• Organizational culture



Language/messaging
Roles and responsibilities
Norms/traditions
• Organizational structure



Nimble
Lines of authority
Communication
19
Need to Master Technology
• Deploying tools that
support the data lifecycle
• Promoting self-service
and empowerment
• Improved efficiency and
effectiveness at the
examiner level
Capture
Deploy
Analyze
Store
Access
20
• Lost days
• Productivity
• Return to
work
• Medical
management
• Litigation
management
Evaluation
• Loss cost
Intervention
Opportunity
Necessity to Drive Results
• Baseline
• Monitoring
• Outcome
assessment
21
Gift of Inspiring Others
• Connection with the client – extension of the
client’s team
• Desk level connection between actions and goals of
the program – sense of empowerment
22
Panel Discussion
•
•
•
•
•
•
Communicating Effectively
Embracing Change
Mastering Technology
Driving Results
Inspiring Others
Other Techniques
23
5 Ways Risk Professionals
Can Impress the C-Suite
Thank you. Questions?
Tim East: tim.east@email.disney.com
Sean McDaniel: sean.mcdaniel@veoliaes.com
Keith Higdon: keith.higdon@sedgwickcms.com