www.fleetresponse.org 2015 Overview www.fleetresponse.org WHERE WE STARTED 3/19/2015 2015 Fleet Response Working Group Overview 2 All Hazards Consortium The Fleet Response Working Group is part of the All Hazards Consortium…. • A State sanctioned 501(c)3 non-profit organization • Formed in 2005 w/15,000+ Stakeholders • Focused on Homeland Security, Emergency Management & Business Continuity • Covered 9 States (NC, VA, WV, DC, MD,DE, PA, NJ, NY, New York City/NY, www.fleetresponse.org Newark/NJ, Philadelphia/PA, Baltimore/MD, Richmond/VA) – 60+ million citizens – Significant percentage of the nation’s critical infrastructure – Large portion of congressional leadership – Over 50% of all federal DHS/FEMA grant dollars that are issued annually • Promotes Multi-State, Public/Private Planning, Education, Exercises, Operational Requirements & Solution Development • Helps Business Get back To Business Faster Following Disasters • Expedites Community & Economic Resilience 3/19/2015 2015 Fleet Response Working Group Overview 3 What Does The AHC Do? Private Sector Lifeline Sector Companies FEMA, DOE, DOT, DoD, etc… Federal Government NIST, DHS S&T, Federal Research Labs, FFRDCs Facilitated Trust Framework www.fleetresponse.org State & Local Government Results Produced Private Sector Trade Associations, NonProfits, & Solution Providers The AHC Facilitates a “Trust Framework” That Combines Integrated Planning, Applied Operational R&D, and Secure Information Sharing To Produce Measureable Operational Solutions 3/16/2014 Sustaining Partner Program Overview 4 What Are The AHC Capabilities? AHC Operational Capabilities State & Local Operational Professionals www.fleetresponse.org Facilitated Integrated Planning Framework Life-Sector Operational Professionals 3/16/2014 Integrated Operational Planning, Training and Exercising Applied Operational Research, Development, Testing & Evaluation Secured Operational Information Sharing Operational Cross-Sector Solution Development Sustaining Partner Program Overview 5 How Are Results Produced? AHC Operational Capabilities Integrated Operational Planning, Exercises & Operational Problem Solving Applied Operational Research, Development, Testing & Evaluation www.fleetresponse.org Secured Operational Information Sharing Operational Cross-Sector Solution Development 3/16/2014 How Is This Accomplished? - AHC’s Integrated Planning Framework Joint Public/Private Working Groups Annual CATEX exercises & drills Develop Short/Mid/Long-term Solutions to Sector Operational Issues - Identify qualified projects that cant be solved by single company or sector - Work with federal R&D investment to develop solution(s), approaches, technologies, etc.. - Test, Evaluate & Transition Solution to Sector via a Non-Profit - Examples: LOGIIC & Fleet WG Secure Info Sharing Pilot w/PIV-I - Develop “trust framework” to share sensitive operational information (legal, process, policy, governance, & technology) - Develop private sector operated secure cloud based on TSCP model using LoA 4 (PIV-I) security - Address various scenarios: (Private to Public (e.g. electric to states) Private to Private (e.g. telecom to electric, fuel, finance, & food) Intra or Inter Sector - Identify operational issues in each sector via Sector Focused Working Groups - Let private sector designed short/mid/long-term info sharing solutions - Have states advise on each solutions to ensure operational support & sustainment - Design, document, test, exercise and operationalize solution Sustaining Partner Program Overview 6 What Is The AHC’s Integrated Planning Framework Joint Integrated Activities Integrated Planning www.fleetresponse.org Private Sector WG Multi-State Fleet Response Working Group Sector Participants • Power • Trans • Telecom • Food • Water • Medical • Chemical • Finance • Retail Private Sector Driven, 3/19/2015 Government Advises CATEX Annual EX Series Joint Data / Products / Solutions 2015 Fleet Response Working Group Overview Public Sector WG East Coast Corridor Coalition (ECCC) Government Participants • NCR (Washington DC) • Philadelphia, PA • Newark, NJ • New York City • Baltimore, MD • States (NY, NJ, PA, DE, MD, WV, VA, NC) • FEMA Government Driven, Private Sector Advises7 Electric Sector Operational Working Group www.fleetresponse.org Food Sector Operational Working Group Fuel Sector Operational Working Group Form Operational Work Groups What’s the Process to Develop Sector Operational Solutions? Long-Term Issues 18+ months Identify Sector OPS Issue Implement Solution Public / Private Applied Operational Research Process Evaluate Solution Prioritize w/State Advisers Mid- Term Issues 12-18 months Short-Term Issues 6-12 months Research Solution Essential Information Processes / Protocols Develop & Test Solution Organizations Design & Test Solutions/Drills 3/16/2014 Sustaining Partner Program Overview 8 www.fleetresponse.org HOW WE GOT HERE 3/19/2015 2015 Fleet Response Working Group Overview 9 Integrated Planning Public Sector “Integrated Planning Helps Public & Private Sector Operations Professionals Understand That They Are In The Same Boat Together” www.fleetresponse.org Private Sector 3/19/2015 2015 Fleet Response Working Group Overview 10 Multi-State Fleet Working Group • 2011 – • 2012 – – – – • AHC formed a Steering Committee (Jan) with PHI, Verizon, NJ OHSP and Bank of America Focused on expediting fleet movement, initial scope covered NJ and PA AHC Board met (July) with Electric, Telecom, Food and Fuel Operational Professionals to create Regional Integrated Planning Framework Hurricane Sandy (Nov) validated need for ongoing framework, partnerships, proposed solutions and identified additional opportunities 2013 – – – www.fleetresponse.org DHS and AHC hosted a one-day workshop (Dec) with representatives from public and private sector to discuss challenges with fleet movement in disaster response using the IRENE scenario where fleets were delayed crossing state borders for many reasons. 3/19/2015 Fleet Response Working Group chartered (Jan) as working group of AHC but controlled and managed by private sector Established Planning Framework & Work Plan and annul exercise (CATEX) CATEX (Oct) focused private/public sector communication and coordination, and the development of the EULO (Energy/Utility Liaison Officer) Position Specific Guide to help manage expectations/roles in government EOCs 2015 Fleet Response Working Group Overview 11 Mutual Understanding www.fleetresponse.org We must be safe, legal, develop mutual understandings with our local, state and federal agencies and attempt to bring a level of consistency across state lines. • Understand Private Sector position on issues and government internal regulations, laws and orders to follow. • States and private sector common goals of getting the resource where needed safely and fast as possible to get our communities back to normal. • Coordinated Effort - no duplication and sharing that can be utilized across our Nation. • Work Towards – Processes that work from small to Catastrophic events and requires no declarations and/or waivers Short-term = 6-12 months Mid-term = 12-18 months Long-term = >18 months Short Term Mid Term Long Term Documentation Contacts Notification Process Coordinate Effort Sustainable 3/19/2015 Focus on high impact items Best Practices Coordinated Effort Sustainable 2015 Fleet Response Working Group Overview Consistency Best Practices Coordinated Effort Sustainable 12 Integrated Planning Operating Philosophy • Keep Things Simple • Work on the “low hanging fruit” first • Produce Operational Benefits • This builds belief and trust in the process and people involved www.fleetresponse.org • Show Results in 6 months • This create energy and increases interest and participation 3/16/2014 Sustaining Partner Program Overview 13 www.fleetresponse.org WHAT WE’VE DONE 3/19/2015 2015 Fleet Response Working Group Overview 14 2014 Working Group Objectives • Training and Education – Educating people on the operational products, procedures, and benefits of them to the private & public sectors. • Information Sharing and Technology – Explore policies, approaches, and technologies that can support secured information sharing • Joint Exercises – Conducting tabletop exercises , drills , and the development of sector specific exercise modules • Partnerships – Continue to identify operational partners that can expand the capabilities and resources of the Working Group www.fleetresponse.org • Sustainment – Develop a sustainment plan to support the continued work of the Working Group • Define Short-Medium-Long-Term Goals – Continue to define and prioritize the list of short, medium and long-term goals that address fleet movement choke points for all sectors (energy, transportation, telecommunications, supply chain, retail, finance, etc…) 3/19/2015 2015 Fleet Response Working Group Overview 15 Sample of Operational Products Produced www.fleetresponse.org Common Weather Site: NOAA Hours of Service Exemptions Expediting Thru Toll Stations 3/19/2015 Canadian Border Crossing Process Energy Liaison Guide State Fleet Movement Requirements 2015 Fleet Response Working Group Overview 16 CATEX Annual Exercise • Joint Public/Private Effort • Focus: Expediting Power & Supply Chain Resilience via Information Sharing • Series of Workshops, Tabletop Exercises, And Email Based Functional Drills • Creates and tests operational solutions – To enhance response and recovery efforts to large scale power outages and supply chain disruptions • Engages Operational Professionals – Electric, fuel and food sectors – States, cities and FEMA www.fleetresponse.org • Year Round Planning – Identifying and addressing operational issues along the East Coast 3/19/2015 2015 Fleet Response Working Group Overview 17 www.fleetresponse.org Regional Fleet Movement Coordination Process First Wave of Fleet Movement 3/22/2015 Second Wave of Fleet Movement Fleet Response Working Fleet Movement Process 18 What Is The Regional Fleet Movement Coordination Process? • Created during CATEX 2013 exercise process • Coordinates multiple states with electric sector fleet movement response efforts • Private sector shares sensitive operational information with states on movements – #FTEs, ETAs, Truck types, Destinations, etc • States provide feedback to expedite fleets through their state – declarations, guidance on toll/weigh stations, routes, etc.. www.fleetresponse.org • Results: – Improving power restoration efforts with regional crews arriving onsite faster; – reducing delays in pass through states; – improving regional situational awareness 3/19/2015 2015 Fleet Response Working Group Overview 19 The “Pass Through” State Challenge Electric Sector Fleets (People and Vehicles) On The Move To Impacted States First Wave Pass Through States www.fleetresponse.org FL - 425 FTE NC – 175 FTE CO – 75 FTE IA – 150 FTE VA – 60 FTE NY – 40 FTE SC – 210 FTE NM – 100 FTE NE – 85 FTE GA – 80 FTE PA – 40 FTE Impacted States Pass Through States Each Have Weigh/Toll Facilities, Processes and People That Need To Be Communicated / Coordinated With For Efficient Fleet Movement 3/22/2015 Fleet Response Working Fleet Movement Process 20 Actual Private Sector Data Shared w/States www.fleetresponse.org Fleet Movement Coordination Initiative Dec 6th, 2013 Conf Calls/Email Summary: FEMA & DOE supported the outreach to states to join the calls, 18 states engaged in 3 conf calls, early detection of several state declarations, fleet movement enhanced, states educated on call Fleet process, recommendations for improved received 3/22/2015 Response Working Fleet Movement Process 21 The Multi-State Coordination “Process” STEP 1 Electric Sector RMAG Requests Multi-State Coordination STEP 2 Fleet Response Working Group Sends Email to States Requesting Specific Information on Declarations, Tolls, Weigh Stations, Restrictions Roads, etc.. STEP 3 www.fleetresponse.org Impacted States Provide Guidance Pass Through States Provide Guidance STEP 4 Regional FWG Operational Email Box Forwards State Responses to Private Sector FWG Members 3/22/2015 Pass Through States Each Have Weigh/Toll Facilities, Processes and People That Need To Be Communicated / Coordinated With For Efficient Fleet Movement Fleet Response Working Fleet Movement Process 22 www.fleetresponse.org Expediting Toll Stations Solution • Developed during CATEX 2013 exercise • Refined in 2014 • Designed For Emergency Use • Allows multiple trucks to use E-ZPASS in 15 states with single transponder • Uses Delaware’s Commercial Account Process • Legal, Safe and Approved by DE EZPASS • Reduced costs, saves time, improves fleet movement dramatically 3/19/2015 2015 Fleet Response Working Group Overview 23 US/Canadian Border Crossing Solution • • • • • www.fleetresponse.org Issue: Long delays of utility truck at border FRWG facilitated process Integrated information into single document Process approved by US & Canadian officials Provides process to follow ahead of time • Results: – Cav reduce delays from 2hrs to 20 seconds/truck – Saves time and costs – Improves response times 3/19/2015 2015 Fleet Response Working Group Overview 24 Energy Utility Liaison Guide www.fleetresponse.org • Produced during CATEX 2013 exercise to streamline power restoration efforts • Developed by 4 states & 4 electric companies • Better defines private sector provided liaison role & sets baselines for training, expectations, limits • Adaptable to any state/company process • Help improve communications and coordination in public sector EOCs • Contains resources – – – – 3/19/2015 Training sites Checklists EOC Essential elements of information needs Basic knowledge of EOC and NIMS process 2015 Fleet Response Working Group Overview 25 2014 Conferences & Meetings • May • Jan – “Power Moves” Article – FRWG 2nd Annual Meeting – FRWG & EC3 CATEX Meeting • Feb – Fleet Movement Process Activated – Baltimore UASI Briefing – SEE RMAG Meeting www.fleetresponse.org • Apr – Virginia Private Sector Symposium 3/19/2015 – NAMAG Briefing – National Homeland Security Conference 2014 – FEMA Region III & II Leadership Meetings on CATEX – Multi-State Fleet Response Webinar – E-ZPass Meetings in DE • June – FEMA Leadership (Craig Fugate) – FRAC TTWG Meeting – FEMA R3/R2 Exercise 2015 Fleet Response Working Group Overview 26 2014 Conferences & Meetings • May – NAMAG Briefing – National Homeland Security Conference 2014 – FEMA Region III & II Leadership Meetings on CATEX – Multi-State Fleet Response Webinar – E-ZPass Meetings in DE • August – AHC Board of Director’s Retreat at EEI • September – CATEX 2014 Planning Workshop – TSCP Info Sharing Conference • October EEI Mutual Asst. Conference FirstNet /ICAM Conference NEMA Meeting in Atlanta, GA White House ISE (Information Sharing Environment) – DHS Resilience Conference – NAMA Group meeting – – – – • June – FEMA Leadership (Craig Fugate) – FRAC TTWG Meeting – FEMA R3/R2 Exercise www.fleetresponse.org • July – US DOT/DOE Meeting – East Coast Corridor Coalition Working Group Mtg 3/19/2015 • November – CATEX 2014 Regional Information Sharing Drill – SEE Fall Conference • December – DHS Science & Technology Conf. 2015 Fleet Response Working Group Overview 27 www.fleetresponse.org WHERE WE’RE GOING 3/19/2015 2015 Fleet Response Working Group Overview 28 Long Term Objectives Over Arching Theme: Stay safe, legal, and pay required dues All operational solutions should: www.fleetresponse.org 1. Be developed with long-term sustainability in mind 2. Not require government declarations/waivers 3. Provide the ability to move through or past past tolls/weigh stations legally 4. Expedite the ability to obtain critical operational information needed in a disaster 5. Utilize and operationalize a FRWG “trust framework” for secure information sharing 6. Support the integration of public sector and the private sector lifeline sectors These objectives help prioritize and define the long term vision for the end result. 3/19/2015 2015 Fleet Response Working Group Overview 29 2015 Working Group Objectives • Training and Education – Public Sector Webinar on Declarations and Waivers • Information Sharing w/CYBER ID – Regional Secure Information Sharing Pilot • Joint Exercises – CATEX 2015 (January 13 Planning Meeting w/states) • Partnerships – Continue to identify new and develop existing public and private sector partnerships – Formalize public sector partnerships (e.g. NEMA, NGA, etc..) www.fleetresponse.org • Sustainment – Evolve the Working Group and Mission – Develop new products and services – Enhance fleet movement processes • Short-Medium-Long-Term Goals – Review and update annually 3/19/2015 2015 Fleet Response Working Group Overview 30 30 Products & Services Development Current • Fleet Response WG Website • Delaware E-ZPass Commercial Account Process – Multiple vehicles under single transponder • Fleet Response WG Data Services Website www.fleetresponse.org – National State Fleet Requirements Database – National Electronic Toll Systems Database • • • • • • • • Energy Utility Liaison Guide Educational Webinars Expedited US/Canada Border Crossing Process Hours of Service Exemptions CATEX Exercise w/States and Urban Areas Regional Secured Information Sharing Pilot w/PIV-I Regional Fleet Movement Coordination Process New FLEET OPEN / CLOSED Service in 2015 3/19/2015 2015 Fleet Response Working Group Overview 31 Products & Services Development Future • New Regional Private Sector Storm Help Desk – “Fleet Assist” provides private sector access to a Regional Virtual Concierge Desk Service will assist you in resolving specific operational issues with states www.fleetresponse.org • Secure Information Sharing Service – Access to secured, Fleet Working Group Data Sharing Portal to share information with regional state/local governments for operational purposes. Includes PIV-I card, online account, and priveledges to view and upload your operational data or allow acces to your website from vetted FWG members 3/19/2015 2015 Fleet Response Working Group Overview 32 Comments / Questions • John Shaner: shanerjl@comcast.net • Tom Moran: tom.moran@ahcusa.org www.fleetresponse.org • Email: info@fleetresponse.org • Website: www.fleetresponse.org • Twitter : www.twitter.com/ahcusa 3/19/2015 2015 Fleet Response Working Group Overview 33 www.fleetresponse.org APPENDIX 3/19/2015 2015 Fleet Response Working Group Overview 34 www.fleetresponse.org FLEET OPEN/CLOSED SERVICE Overview Leveraging Sensitive Private Sector Operational Data To Inform Emergency Response & Business Continuity More than 4 Million Terminals Worldwide Over 100 Countries: 50% Market Share (COMSYS 2013 Report) Europe 205,000 terminals Russia/CIS 55,000 terminals North America 3.3M terminals China 20,000 terminals Asia/Pacific 120,000 AME 130,000 South America 177,000 terminals terminals terminals India 146,000 www.fleetresponse.org terminals HUGHES Owned and Operated Service Business 3/19/2015 *Services in Russia/CIS, Asia/Pacific and some AME are provided by customers using HUGHES platform. * Regional Sales/Support Offices in Dubai, New Delhi, Mexico City, Moscow 2015 Fleet Response Working Group Overview 36 FRWG Capabilities Integrated Planning Operational Exercises - - FRWG EC3 WG Education / Training Operational Solutions - - Webinars Training Publications Radio Show Website - Applied Operational Research - Secure Info Sharing Pilot (PIV-I) www.fleetresponse.org Annual CATEX Workshops & Drills National Drill Coordination 3/19/2015 - WG Directories Services - Open/Closed - Help Desk - Liaison for Private Sector Processes - Tolls Station Process - US/Canada Crossing Private Sector Resources (Coming in 2015) - Directories for critical resources for electric, food and fuel sectors 2015 Fleet Response Working Group Overview 37 www.fleetresponse.org Operational Products Produced 3/16/2014 Sustaining Partner Program Overview 38 www.fleetresponse.org Cross Sector Benefits Solution Electric Sector Telecom Sector Food Sector Fuel Sector State/Local Gov’t 2014 Hurricane Season Webpage X X X X X Hours of Service Exemptions X X Canadian Border Crossing X Energy Liaison Guide X Expediting Thru Toll Stations X X X X X X X X X X Regional Fleet Movement Coordination X X X X State Fleet Movement Requirements X X X X Common Weather Site X 3/16/2014 X Sustaining Partner Program Overview X X X 39 Example Return On Investment (Electric Sector) • Assumptions: – Operational Costs in $/hr vary by sector – Reductions in time wasted yields direct impact to operational costs • Case Studies – Canadian Border Crossing Delays • Reduced 2hr/truck delays to 20 seconds/truck – Toll Station Delays & Costs • Reduced 1-3hrs/truck/state to no delays when using Delaware EZPASS Commercial Accounts • Reduced $25-$50/truck/year cost for EZPASS transponders to $25 for unlimited vehicles when use the Delaware EZPASS Commercial Account Process and online vehicle database is kept updated www.fleetresponse.org – Annual transponder costs for company with 1500 vehicles » Before: (1100 vehicles) X ($25/yr/vehicle) = $27,500/yr. » After : Single transponder for 1100 vehicles = $50/yr. – Expediting Information Flow Between Multi-States and Private sector • Difficult to measure • Electric sector spent $11-$12Million/hr during SANDY response • Time saved at tolls stations not measured 3/16/2014 Sustaining Partner Program Overview 40 www.fleetresponse.org http://www.ahcusa.org/operationalproducts-produced.html 3/16/2014 Sustaining Partner Program Overview 41 National Members/Products Regional Planning/Exercises www.fleetresponse.org 9 State Regional Governance, Planning, & Exercises The AHC is a regional planning framework that houses the Multi-State Fleet Response Working Group which has members across the country, produces national solutions, partnerships & information sharing products to support expedited fleet movement across state lines, coordination with states, and rapid critical infrastructure 3/16/2014 Sustaining Partner Program Overview restoration and resiliency, National Membership, Partnerships, Solutions, Information Sharing 42 Multi-State Fleet Response Working Group 2014 Products 1) 2) 3) 4) 5) 6) 7) www.fleetresponse.org 8) WG Charter Fleet WG Website EZ Pass Guidebook Fleet WG Data Services Website a) State Fleet Requirements Database b) Electronic Toll Database July Webinars Fall CATEX exercise Fleet Movement Coord Conf Call Secure Information Sharing Power Sector Requirements - Fleet Movement - Solutions Produced 3/16/2014 Working Group Charter Executive Steering Committee Members State Advisors General Working Group CIKR Owner/Operators & State/Local/Fed Gov’t Sub-Working Groups Annual Fuel Sector Exercises & Drill (CATEX 2014) Sustaining Partner Program Overview Food Sector Other Sectors 43 History of Fleet WG 2011 Jan - AHC Integrated Planning Initiative Begins www.fleetresponse.org Dec - 1st DHS & AHC Electric Sector Mtg 2012 2013 June - Derecho Storm, Canadian Border Crossing Process July - Joint Integrated Planning Framework Developed Nov - SANDY Storm Toll Station Expediting, OPEN/CLOSED Data, Jan – Fleet WG Formed, 1st Fleet WG Annual Mtg Aug - 2013 Products Produced Oct - CATEX Exercise Conducted Dec - Fleet Movement Coord. Process Tested RESULTS RESULTS - - - Organized Sector Working Groups Focus on Business Back to Business 3/16/2014 DHS Partnership - RESULTS Developed Canadian - Fleet WG Formed Border Crossing Process - 1st Annual Mtg Developed IP Framework - Operational Products Tested Open/Closed Data - CATEX Exercise Sustaining Partner Program Overview (Fuel, Food, Rx, Hotel) & - Fleet Movement Process Expediting Toll Stations Tested 2014 Jan – 2st Fleet WG Annual Mtg Jan/Feb – Fleet Movement Process Used for Ice Storms Spring – Education Campaign w/RMAGs and States Fall – CATEX 2014 RESULTS - - Improved Fleet Movement Coordination Process Education Program Launched 44 CATEX 2014 www.fleetresponse.org Multi-Sector Areas of Focus 3/16/2014 Sustaining Partner Program Overview 45 www.fleetresponse.org National Participants 3/16/2014 Sustaining Partner Program Overview 46 2013 Working Group Results • PARTNERSHIPS & SUPPORTERS Dozens of Public & Private Sector Groups (pg20) Stakeholders/Supporters (pg21) • • • • • • • • • • • • • • 2013 Annual Report PRODUCTS www.fleetresponse.org PROCESSES CLICK HERE TO VIEW REPORT • • • SANDY Report (pg16) Work Plan (pg16) Border Crossing Process CATEX Exercise (pg17) Data Portal (pg17) Liaison EOC Training (pg17) Approved Charter (pg18) Website (p18) Education/ Training (p18) E-ZPass Report (p19) E-ZPass Pilot (p19) Social Media Reports (p19) Secure Info Sharing (p20) Sector Integrated Planning Canadian Border Crossing (p16) Regional Fleet Movement Coordination (p17)