IADC/SPE 170570
NEW LEARNING METHODS TO CONNECT WITH THE
NEW GENERATION OF WORKERS IN THE OIL AND GAS
INDUSTRY
ELIE DAHER
2
Slide 2
Rising Oil and Gas Demand vs. The Great Crew Change
Oil and gas demand is rising. The US EIA reported that world energy consumption will grow
by 56 percent between 2010 and 2040. Fossil fuels will supply most of the world's energy.
The Challenge:
Critical shortage of skilled workers
Aging workforce (baby boomers retiring)
Massive layoffs due to economic crises
Constricted talent pool pipeline
Scramble to recruit, train, and retain engineering and
oilfield talent.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Slide 3
Education Revolution: Models of Learning
Departure from factory model of education at the turn of the 20th century.
Preparing large numbers of
individuals needed for industry and
agriculture that does not require a
high level of skills.
About 20 to 30 students filled the
classrooms along with a standardized
instruction.
The teacher was an expert and the
custodian of the knowledge and the
students were the receptors.
Information transfer model of learning
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Education Revolution: Models of Learning
Teacher-centered learning environments
Learner-centered learning environments
Teacher-centered, didactic
Learner-centered, interactive
Fact teller, always expert
Collaborator, sometimes learner
Instructional emphasis
Facts memorization
Relationships, inquiry and invention
Concepts of knowledge
Accumulation of facts, quantity
Transformation of facts
Norm-referenced
Quality of understanding
Multiple choice items
Criterion-referenced, portfolios and performances
Drill and practice
Communication, access, collaboration, expression
Classroom activity
Teacher role
Demonstration of success
Assessment
Technology use
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Education Revolution: Models of Learning
Changes in Teacher Role
A shift from:
Knowledge transmitter, the primary source of all information, content
expert, and source of all answers
Teacher controls and directs all aspects of learning
A shift to:
Learning facilitator, collaborator, coach, mentor, knowledge
navigator, and co-learner
Teacher gives students more options and responsibilities for their
own learning
Changes in Student Role
A shift from:
A shift to:
Passive recipient of this information
Active participant in the learning process
Reproducing knowledge
Producing and sharing knowledge, participating at times as an
expert
Learning as a solitary activity
Learning collaboratively with others
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Existing Learning and Development Practices in the O&G Industry
The Oil and Gas workplace training is
focused on the creation, and delivery of
expert generated content. Training
methods include
face-to-face in a classroom setting or
using e-learning.
The textbook or instructor provides only
one-linear path through a narrowly
bounded content area or sequence of
standardized instructional units. Problems
encountered in the workplace seldom
have only one solution path or sequence.
Learning
Formal
learning
Workplac
e
Informal learning
Workflow learning
Personal learning
Elearning
Formal and informal learning in the workplace
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Blended Learning Theory
STAGE 2
•Classroom
Training
(Trainers)
STAGE 1
•E-Learning
(online contentbased courses,
LMS)
•Blended Learning
(trainers, online
courses, LMS)
Integrating online with traditional faceto-face class activities in a planned,
pedagogically valuable manner.
STAGE 3
Learning is an active and not a passive process.
Competencies are defined and assessed.
Formal training must be relevant, timely and be least disruptive.
E-Learning is best used to bring awareness when part of L&D roadmap.
A formal learning period combining theory and application helps the employee
become productive quicker.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Sample Blended Learning Program
POST-ASSESSMENT
OF LEARNING
MENTORING
FIELD ASSIGNMENTS
MANUFACTURING
PRE-ASSESSMENT OF
KNOWLEDGE
MEASURE
INTEGRATE
LEARN
APPLY
MENTORING
FIELD ASSIGNMENTS
MANUFACTURING
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
ELEARNING
TRAINING CENTER
CLASSES
IMMERSION
MENTORING
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Social Learning Theory
Based on the premise that most people learn
as a result of their experiences. Learning
requires:
constant exposure to new situations,
practice,
the opportunity to react with others,
time to reflect.
Students learn best in collaboration with peers, teachers, parents, and others when
they are actively engaged in meaningful, interesting tasks.
Social media enable adaptation, and the development of emergent practices, through
conversations.
Learning can occur anywhere and at any time.
Knowledge workers today need to connect with others to co-solve problems. Sharing
tacit knowledge through conversations is an essential component of knowledge work.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Sample Social Learning Program
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Training the new generation of young workers
The new generations of workers are eager to learn and bring new ideas and energy to the
workplace. They are used to collaborative work with peers. They are also adept at feeding
their personal interests or learning new skills from online sources and the social media.
Some Oil and Gas service companies and universities have realized the great value of
blended learning and the social mix and have setup one or several platforms to train their
employees or customers.
In partnership with national oil companies (NOCs), international oil companies (IOCs),
universities, manufacturers and service companies have started to devote resources to
technologically advanced training methods.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Roadblocks to the future of learning
Our organization will never embrace social learning:
Social learning is a progressive approach. Augment your blended learning methods and recognize that
learning also happens outside the formal approach.
People will say inappropriate things or post incorrect information:
Practice accountability by providing venues where people can share. Social learning tools have the
potential to stimulate collaboration and learning.
People need training, not socializing:
Social learning does not replace formal training. It overlaps, complements and facilitates knowledge
transfer that formal training may not accomplish.
Social learning cannot be governed:
Define permissible types of information specifying which data and content are appropriate for use within
and outside the company.
Social learning cannot be measured:
Analytics give insights into human resource and business efficiency. Companies see how learning and
knowledge is shared and created through a web of social relations in the workplace. Analytics show that
learning, working and innovation is closely linked.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Benefits of blended learning with social mix
CONNECTION
ENGAGEMENT
PRODUCTIVITY
Improve sharing of
institutional knowledge.
Improve team member
engagement.
Increase employee
productivity.
Increase speed to access
internal experts.
Increase retention of
high performers.
Increase speed of
innovation.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Conclusions
Design an interactive learning and development program to attract and retain young workers
Young workers have a tremendous potential to influence current workplace
learning and development practices.
Involved in their learning and development
Thrive in collaborating with others
Used to using different systems for representing and communicating
knowledge to others.
Blended learning and social learning will help the industry cope with the great crew change
Empower young workers to learn together and share knowledge to
become better practitioners. Organizations should focus on:
Enabling young workers to become more productive and competent by
supporting learning through social networks.
Reevaluate learning and development programs focused on the formal
learning aspect
Tailor trainings to learning styles of young workers.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
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Conclusions
Adopt new ways of learning as an organizational development strategy
Social learning is about making learning a
priority and using the tools of social media to
facilitate a culture where we get better at
getting better.
Leaders who dismiss social learning as a
fad, are opting for a model of learning that is
no longer sustainable in a fast changing,
information-rich, networked society.
Senior managers need to adopt systems like
SLMS (Social Learning Management
System) in order to support learning in social
networks which motivate young workers to
produce results and become more
productive.
Paper 170570 • New Learning Methods To Connect With The New Generation Of Workers In The Oil And Gas Industry • Dr. Elie Daher
Slide 16
Acknowledgements / Thank You / Questions
A framework for social learning in the enterprise,
Oil and Gas Industry Training Requires Rich New Technology,
http://www.jarche.com/2010/02/a-framework-for-social-learning-in-thehttp://www.rdmag.com/articles/2014/04/oil-and-gas-industry-trainingenterprise/_br (accessed June 4, 2014).
requires-rich-new-technology_br (accessed June 6, 2014).
Blending Web 2.0 Technologies with Traditional Formal Learning,
Social Learning, Complexity and the Enterprise | One Change a Day,
http://www.slideshare.net/ebonidubose/blending-web-20-technologies-with- http://moocblogcalendar.wordpress.com/2012/04/02/social-learningtraditional-formal-learning_br (accessed June 4, 2014).
complexity-and-the-enterprise/_br (accessed June 4, 2014).
Crucial Skills Gap Puts Oil & Gas Industry in Bind - Ideas Lab,
The Definition Of Blended Learning - TeachThought,
http://www.ideaslaboratory.com/2014/02/03/crucial-skills-gap-puts-oil-gas- http://www.teachthought.com/blended-learning-2/the-definition-of-blendedindustry-in-bind/_br (accessed May 20, 2014).
learning/_br (accessed June 1, 2014).
Enhancing Learning and Teacher Education through ICT in Changing
The Evolution of the LMS: From Management to Learning,
Scenario,
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(accessed May 29, 2014).
Turning Social Capital Into Financial Capital,
Framework For Action: Meeting Basic Learning Needs - UN ..,
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http://www.un-documents.net/jomteinf.htm_br (accessed May 29, 2014). ocialLearning.pdf_br (accessed July 7, 2014).
Information and Communication Technologies in Teacher Education: A
U.S. Energy Information Administration (EIA),
Planning Guide - UNESCO,
http://www.eia.gov/forecasts/ieo/world.cfm_br (accessed May 15, 2014).
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May 29, 2014).
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