Managing Accounts Receivable in
Microsoft Dynamics® AX 2012
The Accounts Receivable module in Microsoft Dynamics® AX 2012 streamlines the invoice-to-cash process so that you
can more easily manage customer balances and improve collections. Once invoices are generated from sales orders or
projects or directly created as a free text invoice, you can apply payments in the form of cash, checks, credit cards, bills of
exchange, and electronic payments to those invoices.
Accounts Receivable was built to support customers that span one or more of your legal entities. If your organization
includes multiple legal entities, you can use centralized payments to record customer receipts in a single legal entity and
then apply those payments against customer invoices in any legal entity.
Throughout the processes, a complete history is maintained. This includes an accurate, comprehensive audit trail between
the Accounts Receivable documents and their corresponding General Ledger entries. Reports, such as aged trial balances
and customer statistics, can be generated.
If you have customers that are not paying in a timely manner, you can use the collections module. The collections module
has been streamlined to organize all of your customer information, document your communications with each customer,
log your activities, and produce collections letters.
ROLE CENTER TAILORED FOR THE ACCOUNTS RECEIVABLE STAFF
Microsoft Dynamics AX 2012 provides Role Centers for a variety of financial roles typically
Role Centers
found in organizations. The Accounts Receivable Administrator Role Center, pictured at
right, serves as a home page for users assigned to this role. A Role Center provides insight
into the work that needs to be performed, tasks that need to be completed, several key
performance indicators, and one-click navigation to commonly used links and reports.
Role Centers will enable you to be more efficient and will facilitate more confident, timely
decisions.
CUSTOMER MANAGEMENT
Accounts receivable takes full advantage of the Microsoft Dynamics AX 2012 global
address book so that you can share customers and their addresses and contacts
Customer list page
information across one or all of your companies. Microsoft Dynamics AX 2012 also
includes:
Customer forms and list pages that provide instant access to common tasks and
financial information.
Customer credit rating and credit limit.
Address book management that allows you to share addresses, control access, and
define key address attributes such as address types (invoice, delivery, and so on),
contact information, and effective dates.
Accounting information, such as default financial dimensions.
INVOICING
Accounts Receivable is fully integrated with sales order documents, allowing you to easily
manage invoices that are generated from shipped orders. From the project module, you
can process billings and charges and generate project invoices. You can also create
simple, free-text invoices for miscellaneous billings. Microsoft Dynamics AX 2012 also
includes:
Recurring free-text invoices that can be created on a scheduled basis to bill for
subscriptions, fees, or other recurring charges.
Free-text invoice corrections so you can correct errors and reissue the invoice.
Workflow support for recurring free-text invoices.
CUSTOMER PAYMENTS
Microsoft Dynamics AX 2012 provides capabilities for processing a variety of payment and
credit note needs. With customers linked across companies, payment processing can be
consolidated into a single legal entity so that you can accept payments on behalf of all
your companies. Microsoft Dynamics AX 2012 also includes:
Credit card processing using Payment Services for Microsoft Dynamics ERP, allowing
you to authorize sales order transactions and capture amounts at invoicing.
Electronic payment processing using standard banking formats.
Settlement priority that enables you to select how payments are applied to accounts
Free-text invoice
receivables documents when automatic settlement is used.
Flexible payment terms that allow you to control when payments are due and to
schedule multiple payments to match the needs of your customers.
Deposit slip integration with the banking module.
Post-dated checks management for storing and releasing checks when they are due.
Bills of exchange processing that allows you to draw bills of exchange and process
remittances from your bank.
COLLECTIONS
When customers do not pay, Microsoft Dynamics AX 2012 helps you manage your
collections efforts by providing tools to interact with customers, document collections
activities, and take action when needed. Microsoft Dynamics AX 2012 includes:
Collections management list pages that provide key information about customers,
their transactions, and their collections history.
A collections form that brings together customer and financial information and allows
you to:
Log actions that have been taken and tasks that need to be performed.
View and analyze all transactions, aged balances, and credit limits for a customer
across all legal entities.
Manage transactions and activities as a case to focus collection efforts.
Send transactions and statements to customers in Microsoft Excel® via Microsoft
Outlook®.
Communicate by using email via Outlook.
Collection letters that can be sent out in an escalating sequence to ensure that your
requests receive the proper level of attention.
Interest notes that assess fees and interest for customers that will not pay on time.
Write-off functionality that helps you process uncollectible debts.
Collections
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make
business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software, automating and
streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.
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