Member Institution
ARIZONA STATE UNIVERSITY
CALIFORNIA, BERKELEY
COLUMBIA UNIVERSITY
CORNELL UNIVERSITY
Public Service Directors of Large Research Libraries Discussion Group 2012 Update/Report
No report available
No report available
1. CLIObeta
Our new Blacklight-based discovery platform, CLIObeta, is currently being tested internally and will be launched in a public beta in September 2012. We
hope to transition to the new platform as our primary discovery system in January 2013. Here is a link to the system: http://cliobeta.columbia.edu/ Here is
a link to project documentation, if you are interested: https://blogs.cul.columbia.edu/cliobeta/ Try it out and let us know what you think...
2. Expanding document-to-desktop service
We ran a successful pilot scanning print journal and book articles from our stacks at faculty request, from Butler Library only. We will extend the service to
all Columbia University Libraries facilities for Fall 2012. We hope to extend the service to graduate students and undergraduates for Spring 2013.
3. Center for Teaching & Learning co-location
After discussions with the Graduate School of Arts & Sciences last semester, we have invited the Center for Teaching & Learning to re-locate within Butler
Library, adjacent to our Humanities Libraries division. The Center will move this summer, and most future programming will occur within Butler Library,
starting Fall 2012. The goal is to co-evolve services programming between the Humanities Libraries division, the Digital Humanities Center, and other
appropriate units. We will be renovating several spaces within Butler Library over the next year to accommodate our new partners and new programming.
4. Mobile web site
We rolled out our initial mobile web offering during Fall 2011. We were behind many of you in this area. Point your smartphone
at http://m.library.columbia.edu/ if you are interested. A new version is due in the coming year.
5. Web site redesign
We have started the process to redesign our public web environment. This follows a transition to a new web content management system, Day CQ (Adobe),
this past year. The goal is to roll out the web site in public beta in January 2013.
-Submitted by: Damon E. Jaggars, Associate University Librarian for Collections & Services
Transforming & Moving Libraries

Engineering joined the physical sciences library as Cornell’s second virtual library & this summer the Entomology Library will be consolidated into Mann,
the life sciences library.

Hospitality, Labor, and Management Library: Three separate libraries consolidated their organizational structure & this summer will consolidate
collections in the Catherwood Library (ILR). Subject specialists will remain onsite in three locations (as will reserve services in the Johnson School of
Management).

Fine Arts Library: After sweltering for decades, students, faculty, and staff were happy to move to air-conditioned quarters in Rand Hall, the first of a
two part refurbishment.
Supporting the research & teaching environment—from data to artifacts

Faculty/Researcher Data Support: The Research Data Management Service Group (RDMSG), a partnership between the library, the Center for Advanced
Computing, CISER, and CIT held 10 information sessions on the NSF Data Management Plan (DMP) requirements, attracting 300+ attendees, and
conducted 48 data consultations.

Undergraduate Research: The Library is partnering with the Office of Undergraduate Research and the Vice Provost for Undergraduate Education to
offer a research institute for undergraduates in the humanities and non-data-driven social sciences.

Graduate Students: An IMLS grant provided funding for an intensive four-day program for Ph.D. students in the humanities. The idea grew out of a
study conducted by Cornell and Columbia University Library, as part of their 2CUL partnership.

Teaching Librarians: 38 teaching librarians and instructional staff in the library participated in the first institution-wide ACRL Immersion program @
Cornell. The ACRL faculty focused the 3.5 day workshop on student learning, teaching and pedagogy, and program design and change.

Discovery & Access: Cornell launched Summon and this summer will begin implementing Blacklight. The virtual sciences libraries are using a new
discovery tool dubbed CuLLR (Currated List of Library Resources) to annotate and display both print and electronic resources to create custom virtual
library services. (http://engineering.library.cornell.edu/)
Outreach—near & far

ACS on Campus: More than 100 students attended the ACS on campus program which was co-sponsored and hosted by the physical sciences librarians,
academic depts., and the local section of the American Chemical Society (ACS). Launched to support the professional development of graduate
students, modules include the peer review process, publishing, resume review, alternate careers, etc.

MLK Read & Cornell Read: The Africana Librarian now holds research & consulting office hours in the Office of Academic Diversity Issues and launched a
major community read (MLK Read) of King’s last book, “Where do we go from here: Chaos or Community.”

Enhancing Higher Ed for Agriculture in India: Mann librarians worked with faculty in Cornell’s International
Programs to develop a series of workshops at several institutions in India as part of this USAID funded
project. Librarians conducted workshops that focused on how the academic library can enrich agricultural
education.

Llamas in the library: The new Law Librarian, Femi Cadmus, brought a bit of stress relief to the law school by cosponsoring with the CLS Student Animal Legal Defense Fund a visit by the Cornell Companion Animal program
which brought therapy dogs and well-behaved llamas.
-Submitted by Janet A. McCue, Associate University Librarian for Teaching, Research, Outreach and Learning Services
DUKE UNIVERSITY
HARVARD
INDIANA UNIVERSITY
No report available
No report available
LIBRARY AND ARCHIVES
CANADA
LIBRARY OF CONGRESS
MICHIGAN STATE UNIVERSITY
NATIONAL AGRICULTURE
LIBRARY
NATIONAL LIBRARY OF
MEDICINE
No report available

The IU Libraries awarded 7 Information Fluency Grants to faculty to promote the integration of information literacy and learning outcomes assessment
into undergraduate curriculum. This was the first year of the grants. Each faculty member was awarded $1500 and assigned a project team that
included the subject specialist librarian and one of the teaching specialist librarians. Funding for the grants came from the Libraries’, the Vice Provost for
Undergraduate Education, and the College of Arts and Sciences.

The IU Libraries launched a beta version of the Blacklight discovery system that will replace our current library catalog.

The IU Libraries partnered with the Center for Innovative Teaching and Learning to create a new space in the IU Wells Library (the main library). The
Libraries’ Teaching and Learning Department (4 librarians) will be housed in the new center.

The Head of the IU Libraries’ Teaching & Learning Department has been working with the NSSE (National Survey of Student Engagement) on developing
an Information Literacy Module for the NSSE. Librarians across the country have been invited to provide input on this module. NSSEE will do a pilot test
of the Information Literacy Module in the fall of 2013.
-Submitted by Diane Dallis Associate Dean for Library Academic Services
No report available
No report available
No report available
Digital Solutions and Outreach

MedlinePlus, NLM’s consumer health website featuring information on diseases, treatments and drugs surpassed 900 English health topics.

@medlineplus Twitter feed surpassed 20,000 followers.

MedlinePlus Connect, NLM’s service linking patients’ electronic health records to consumer health information was recognized as one of the HHS
“Secretary’s Picks” for the HHSinnovates awards in March, 2011.

ReferencePoint, a blog for health sciences reference librarians was launched in August, 2011.

NLM led three activations of the Emergency Access Initiative, an NLM-publisher collaboration providing full text medical literature to health
practitioners and librarians in areas affected by major disasters. Three disasters necessitated EAI activation in 2011: the earthquake in Japan, cholera
outbreak in Haiti and flooding in Pakistan.
Collections and Access

Analyzed Reading Room journal collections; made subscription cuts totaling $200,000.

Increased Interlibrary Loan period to 60 days.

Discontinued Saturday Hours in Main Reading Room, March 2011.



Discontinued the Overnight Photocopy Service, a Reading-Room based document delivery service.
Completed redesign of request module for DOCLINE, NLM’s ILL request routing and referral system, July, 2011.
Launched, MedPrint, a national print retention initiative in September, 2011. MedPrint is a collaboration between NLM and the National Network of
Libraries of Medicine that will ensure the preservation of and continued access to print medical literature.

Completed 66% of a 1.3 million page Medical Heritage Library scanning goal. The Medical Heritage Library is a digital collection of rare medical books
available through the Internet Archive.
-Submitted by Deirdre Clarkin, Head, Collection Access Section
NEW YORK PUBLIC LIBRARY
NEW YORK UNIVERSITY
NORTHWESTERN UNIVERSITY
OHIO STATE UNIVERSITY
No report available
No report available

The Public Services Division underwent a comprehensive reorganization, collapsing six departments based on location to four defined by function. The
collaborative process engaged all members of the division and was focused on three foundational goals: to make services more seamless and intuitive
to users; to eliminate duplication of effort and redeploy staff to fill gaps in existing services; to foster improved communication and collaboration. The
first phase of the reorganization began with the restructuring of departments. The next phase solidifies the new departmental structure, continues
and/or launches reconceptualization of services and service delivery, and (utilizing a participatory design process) rethinks staff spaces and user-facing
areas in a way that makes new service delivery possible. Directly resulting from the reorg was the establishment of library-wide committees for
assessment and for accessibility, as well as an undergraduate student advisory group.

Access Services moved forward on several key initiatives including successfully implementing and promoting UBorrow, the new consortial borrowing
program of the Committee on Institutional Cooperation (CIC). Ares was fully implemented and integrated with the university's course management
system as part of a developing a greater library presence in that system and its campus support. As circulation numbers continued to decline, staff
focused on promoting and improving services including courtesy holds, paging from the stacks, unmediated requesting, faculty office book and media
delivery, and article scan and deliver for materials in library collections; all of these services saw increases in the numbers of requests and unique
patrons using the services.

Branch & Off-Campus Services launched as a new department in January, 2012. Important initiatives to date include building physical and virtual
infrastructure for off-campus information and instruction support and for intercampus communication between remote department units; initiating an
environmental scan of campus units with distance or off-campus programs and library units that support these programs; embarking on plans to close a
branch Mathematics Library and to relocate materials to the north campus (formerly science) library; laying the groundwork for the integration of a
campus IT Research Computing unit into the north campus library. Both of these latter will require major shifting of collections including approximately
100,000 volumes sent to the library's remote storage center.

A Research & Information Services department was formed, with a mission to blend general reference, government information, data services, and GIS
services, and with further unifying subject specialist and liaison functions. One major initiative is a study and review of public services points, with an
eye to proposing a new service model. The group doing this work, the Information Services Task Force, includes representatives for all Public Services
Division departments, and hopes to complete its work in time for the start of fall quarter.

Our new User Experience department moved forward on a number of initiatives, not least of which was getting its subunits up and running. These
small, focused groups will help the library develop and deploy organizational expertise in assessment, teaching and learning, web and mobile services,
undergraduate services, and library spaces. Early successes of the department include expanding our liaison program to include outreach to
nonacademic units on campus, establishing a public ombudsperson position for the library, and providing better coordination of study breaks, and other
student-centered library programing.
-Submitted by Marianne Ryan, Associate University Librarian for Public Services
•
The Libraries’ Teaching and Learning Office has developed a prototype staff development series focused on instructional design, using a small group
(community of practice) approach. Topics include Backward Design, advance organizers, classroom-based research, writing learning outcomes, and
others. The plan is to offer this program to all reference and instruction staff through brief sessions interspersed during peak instructional times so that
there is frequent application of the concepts. Another staff development series focused on scholarly communication is under development.
•
The Libraries are in the second year of the Instructor Development Program, another staff development program focused on specific instructional
improvement projects of subject librarians and others, with particular focus on using technology to enhance the learning process. Projects in the
current round include: redesign of online courses; developing online games to develop skills for searching; developing an online presentation of library
services for non-affiliated OSU users (with particular focus on potential K-12 partners); and online versions of ‘clinical rounds’ presentations given by the
veterinary medical librarian.
The Libraries sponsor Course Enhancement Grants each year, in which a faculty member and a librarian partner to redesign a course to improve
information literacy and to include library resources. A new rubric has been developed to score the CEG proposals; more follow-up assessment of the
collaboration is now encouraged. We are hoping to learn more about the impact these collaborations have.
•
The Libraries have hired a Head of Research Services who will lead the Libraries’ Reference Department and other library units in new initiatives related
to research services. The Libraries have also created a new position, Undergraduate Engagement Librarian, who will be responsible for outreach to
First-Year Experience, the Office of Undergraduate Research, the Honors and Scholars Program, and the Student Life Office.
•
The Libraries have given IPADs to selected subject librarians to enable their outreach to academic departments. At the same time, the Libraries are
planning for outreach to residence halls through training student assistants to provide basic reference services in those locations starting in fall 2012.
•
Library staff organized the 2012 LOEX Conference, which has held in downtown Columbus. Strong attendance of almost 400 made it the largest-ever
LOEX conference; key highlights included: A keynote address by Char Booth, a plenary session by OSU faculty member Brian Stone, 13 interactive
sessions, and 46 additional breakouts. Many of the session presentation slides are now available on the conference web site (www.loexconference.org).
•
The Libraries have developed a “TEACH database” using the LibAnalytics software from Springshare, to record more complete information about the
instruction Program, including learning outcomes used in teaching; teaching methods used; and other data to assist with program planning. At the same
time, the Libraries are implementing Springshare’s LibAnswers software, a comprehensive reference statistics and management system.
-Submitted by Craig Gibson, Associate Director for Research and Education
Knowledge Commons
The Knowledge Commons opened on the first floor of Pattee Library in January and students immediately embraced the inviting atmosphere and technology
rich space. In partnership with our central IT unit, students have access to several collaborative study rooms, a media commons with presentation practice
and recording facility, and a new Nike Mac classroom. As the result of a national search, Joe Fennewald, head of the Penn State Worthington-Scranton
campus library, became the first Head of the Knowledge Commons.
Lending (circulation) and Course Reserves have merged to staff a single service point, the Commons Services Desk which is centrally located on the first floor
of Pattee Library. We expanded overnight service (24/5) to include entire first floor as well as ground floor; manage 24 hour overnight access for
Pattee/Paterno Libraries during finals weeks; repurposed two full time positions to ensure seamless service around the clock; implemented new faculty
proxy card service; defined and marketed services for Visiting Scholars; collaborated with student government to make phone chargers available and will
soon begin to circulate iPads.
Adaptive Technology Services
Library Services for Persons with Disabilities moved to the first floor of Central Pattee Library during Spring Break 2012 and is proving very popular with the
students. The name of the service was changed to Adaptive Technology and Services. Adaptive Technology & Services is now meeting with I-Tech staff who
are ensuring that our website is accessible and meets the WCAG 2.0 AA standards by October 15, 2012.
Liaison Task Force
Led by Daniel Mack, Head of the Arts and Humanities Library, this group has developed a list of behavioral performance guidelines for liaisons/subject
specialists in 6 areas:

Collections content and access

Reference and research consulting and mentoring

Teaching, learning, and literacies

Liaison activities with assigned academic units

Engagement and outreach with the University and beyond

Scholarly Communications
The task force also created an online brochure available at:
http://www.libraries.psu.edu/content/dam/psul/up/rcr/documents/RCR_Subject_Specialist_Liaison_Brochure.pdf
Special Collections
The Eberly Family Special Collections Library is now offering Sunday evening hours during the academic year. Our inaugural summer travel grants program
designed to bring in researchers to use the Libraries’ collections has been very successful. Five scholars working on topics ranging from feminist utopias to
the evolution of home economics curriculum will be using our collections for their research this summer.
Research Hub
This effort, being led by the Social Sciences and Business Library, seeks to create a unified physical and virtual services program aimed at upper division
•
PENNSYLVANIA STATE
UNIVERSITY
students, graduate students and faculty. Services include high level reference and consultation services; data and GIS services; bibliographic citation
management tools; statistical consulting; and copyright and scholarly communications services.
Space Planning: The Libraries have hired two consultants to help us look critically at our spaces across the University Park campus and make
recommendations so that we can best serve the needs of 21st century students. We look forward to their report which we should receive soon.
Library H3lp Implementation: We are implementing Library H3lp throughout University Park Libraries. This will be completed this summer. Some of our
campus libraries are also interested and will be added during the academic year.
ScholarSphere: A new research repository service is being developed jointly between the Library and Information Technology Services that will enable Penn
State faculty, staff, and students to share their scholarly works such as research datasets, working papers, research reports, and image collections, etc. The
ScholarSphere service will help researchers actively manage stored versions of their research and preserve it, ensuring its longevity over time for future
generations of scholars to find, use, and build on. ScholarsSphere will debut in September, 2012.
ARL/E-Science Institute: A team of librarians took part in the ARL E-Science initiative that was designed to assist libraries in facilitating the development of a
suite of services around e-science support.
Organizational Initiatives: Library supervisors are moving forward on plan to develop seamless staff sharing across libraries. They have also recently
completed a communications audit to analyze how information can best be shared throughout the libraries.
Library Leaders Program: Dean Barbara Dewey established a program to support library faculty who aspire to leadership positions. The Penn State Library
Leaders Program will provide learning opportunities for emerging faculty leaders through a curriculum that draws on other national leadership programs.
The inaugural class was announced in November 2011 by Barbara I. Dewey, dean of the University Libraries and Scholarly Communications, and includes
Information Literacy Librarian Anne Behler, Education and Behavioral Sciences Librarian Ellysa Cahoy, Science Librarian John Meier and Instructional Design
Librarian John Shank.
Collection Maintenance: Collection Maintenance completed a project resulting in the redistribution of 875,000 Arts & Humanities volumes across 10 floors
in Pattee / Paterno Libraries following the move of an additional 100,000 items to offsite storage. The project was a collaborative effort among Access
Services, Technical Services, I-Tech, and Arts and Humanities librarians.
PRINCETON UNIVERSITY
Interlibrary Loan: Interlibrary loan implemented Pennsylvania Academic Library Consortium, Inc.’s (PALCI) new EZBorrow system replacing the software in
use since 1999; as a pilot partner, we were instrumental in implementing the CIC’s direct consortial borrowing system – Uborrow. We also rolled out article
desktop delivery for graduate students and are beginning to explore in-office book delivery for faculty. We expect to move to a hosted solution for ILLiad
and we will join Rapid ILL this year.
-Submitted by Lisa German, Associate Dean for Collections, Information, and Access Services
• The Library initiated an iPad-lending program in Spring 2012. Devices circulate from three different library circulation desks. Each tablet comes pre-loaded
with a variety of apps, as well as selected popular fiction and non-fiction content (e-books, newspapers, magazines) purchased by the Library. We started the
program with 9 devices but quickly realized that twice as many were needed to meet campus interest and demand. While the program has been a success
with patrons, workflow issues relating to updating system software/apps and resetting the devices after each check-in have created some challenges for
circulation staff. Assessment of the program is ongoing, but the Library is already discussing phasing out the lending of laptops. Project information can be
found at http://libguides.princeton.edu/iPad.
• The Library continues to develop, enhance, and fine tune SearchIt@PUL, our new discovery system, still officially in beta release. The system makes use of
Ex Libris' Primo search interface but incorporates article content from Serials Solution's Summon product. Plans to carry out a formal user assessment
program this fall are under discussion. The discovery system will be prominently featured on the Library's redesigned web site, set to debut this fall.
• Final touches are being made to one of our new signature public spaces: the Digital Map and Geospatial Information Center, located in the Fine Hall Wing
of the Lewis Science Library. The new space, designed by KSS Architects, contains custom fabricated workstation furniture, glass-enclosed display cases,
wood-enclosed map storage cases, and a new GIS help desk. Formal opening of the center is set for this fall.
• To better streamline borrowing and lending operations, Interlibrary Services and Borrow Direct, two formerly separate work units, have been consolidated
and now operate under the new name of Resource Sharing. The newly merged work unit remains part of the Circulation Services Division.
• The implementation of Aeon by Rare Books and Special Collections staff this spring allows researchers to pre-register online for a research account
and place paging requests directly from the Main Catalog, Finding Aids database, and the library’s discovery system.
• The ongoing multi-year, phased renovation of Firestone Library continues to create both opportunities and challenges for library patrons and staff. The
building's multiple print reference collections were consolidated into a single location late last summer. The reference desk was moved to a temporary (but
much more visible) location early in the fall, and the circulation desk will likewise be relocated to a temporary space this summer. An open house was held
this past spring so patrons could preview furniture options for the renovated building. Architects and design team members were on hand to answer
questions and solicit feedback. Weekly renovation communication meetings are held to address noise and way-finding problems and to plan for impending
impacts on the user experience.
• Related to the Firestone renovation project, the Library's technical services operations and staff are permanently relocating to an off-campus location
this August. The Library is looking into using Microsoft Lync desktop video conferencing software so that subject/liaison librarians and technical services
librarians can stay in regular touch as needed.
-Submitted by Keith Gresham, AUL for Research & Instructional Services
RUTGERS UNIVERSITY
STANFORD UNIVERSITY
No report available
UNIVERSITY OF ALBERTA
UNIVERSITY OF ARIZONA
UNIVERSITY OF BRITISH
COLUMBIA
No report available
No report available
No report available
Library Concierge Project:

Our Library Concierge project is an ambitious initiative designed to promote exceptional public services across the Stanford Libraries, and to empower
and equip all staff to provide that service. It refers to both a service perspective and a set of training experiences for all library staff. The monthly
training experiences are designed to increase staff familiarity with the full range of resources and services our organization offers, so that they can
provide better public service, give more effective referrals, and can take advantage of opportunities to serve as fully informed ambassadors for the
Stanford Libraries. For a more thorough introduction to the project, you can watch this 8 minute video from our Introductory Session.

More information about our Library Concierge project can be found on my blog. I especially recommend A Concierge by any other name, and Library
Concierge Project: Initial Assessment
Library Website Redesign:

We are doing a complete redesign of our library website, with a go-live date for the homepage and top-level content of September 2012. Topic/Subject
guides and individual branch microsites will follow. The site is available for preview now, and details about the project are available at the project blog.

Library Moves:

The East Asia Library is moving from it’s current home in Meyer Library into a space formerly occupied by the Graduate School of Business Library. This
move allows us to maintain collection size while significantly upgrading our public service spaces. Details contained in a presentation (PPT) given to
Center for East Asian Studies faculty.

The Art & Architecture Library is moving with the Art & Art History Department to a new building, with construction set to begin before the end of 2012.
This move likewise allows us to maximize public service spaces and offerings, while maintaining collection size via conversion to compact shelving. For
more information see Stanford's new McMurtry Building for the arts moves forward; noted architect selected for design
Staff Hiring:
We hired 8 new professional staff this past year:

Rare book cataloger

Middle East cataloger

Instruction & Reference Librarian

Government Documents Librarian

Subject Specialist for Economics & Political Science

Computer Resource Associate – Cubberley Education Library

Japanese Studies Librarian

Processing Archivist – University Archivist
We have several open position now as well, including:

Sound Archive Librarian, Archive of Recorded Sound, Stanford University Libraries

Japanese Technical Services Librarian, East Asia Library

Digital Humanities Developer
-Submitted by Chris Bourg, Assistant University Librarian for Public Services
UNIVERSITY OF CALIFORNIA
UNIVERSITY OF CHICAGO
UNIVERSITY OF COLORADO
UNIVERSITY OF GEORGIA
UNIVERSITY OF ILLINOIS,
URBANA
No report available
No report available
No report available
No report available
Reference, Research, and Scholarly Services
As part of our ongoing New Service Models initiative <http://www.library.illinois.edu/nsm/>, we continue to shape a new framework for promoting
traditional and emergent scholar support services.. Among other innovations, this involves establishing “hubs” for reference service in the humanities, social
sciences and area studies (Main Library/Undergraduate Library), the physical sciences (Grainger Engineering Library), and the life sciences (Funk Family
Agriculture, Consumer, and Environmental Sciences Library), as well as strengthening virtual chat services. We have reallocated professional staff to
strengthen our Scholarly Commons as well.
Subject-focused services
We developed a “Template/Menu of Core Roles and Responsibilities Subject Specialist Librarians” that emphasizes public service roles:
http://www.library.illinois.edu/committee/exec/supplement/s2011-2012/Template_MenuofCoreRolesandResponsibilitiesSubjectSpecialistLibrarians.html
As noted above, as part of the New Service Models Program, we planned or implemented the merger/reconfiguration of services and collections in several
disciplines:
a. Created an International & Area Studies Library by merging the Asian, Africana, and Slavic & East European libraries, as well as Library
service programs in Latin American & Caribbean Studies, Global Studies, European Union Studies, and related areas.
b. Closed the Business & Economics Library and launched Business Information Services, with a web portal and librarians embedded in
three academic buildings.
c. Finalized the plan to create the Social Sciences, Health & Education Library (SSHEL) by merging the Education & Social Science Library
with the Applied Health Sciences Library.
Undergraduate services
Our information literacy librarians are beginning to build a program targeting Writing Across the Curriculum courses that satisfy the advanced composition
requirement. This effort builds on the success of instructional efforts aimed at first-year composition courses. We are designing a Media Commons that will
be both physical (technology and services located within the Undergraduate Library) and viritual, with campus-wide reach. A new Academic Commons is
being installed on the top floor of the Grainger Engineering Library, with funding and staffing from the College of Engineering to promote student retention
through personal and virtual support services.
Information literacy services
In addition to developing support for the Writing Across the Curriculum classes, we are making progress on acquiring the capacity for real-time online classes
and webinars. UIUC has also become the second heaviest user of LibGuides, with more than 800 published guides.
Other

Our first Assessment Coordinator will begin work in August.

The Library completed an LSTA-funded program to support copyright education at public institutions in the State of Illinois in FY12, which was reported
in the December 2011 issue of C&RL News <http://crln.acrl.org/content/72/10/596.full.pdf+html?sid=d8727687-176e-40d4-b048-94c59b291f88>.

Our Engineering Library has taken the lead in advising researchers on fulfilling data management plan requirements for NSF grants, including a template
for inclusion in grant proposals: http://search.grainger.uiuc.edu/top/NSF_DMP_template.pdf

We have digitized the backfile of College & Research Libraries, 1939 to1996: 6,383 articles in 310 issues.
Mobile Library Services
Jim Hahn and a research team in the Undergraduate Library has made available an Android App “Minrva” App to support information discovery tasks. With
the Minrva App, a user can search the local or state consortial I-Share library catalog for an item in the Undergraduate Library. The App’s wayfinder module
will help the user locate the item using the GPS-like map of the Undergrad Library book stacks. Once in the Undergrad Library book stacks, and are near a
subject interest, the user can scan any book nearby using the phone's camera to learn more information about that item -- such as a book summary. Finally,
the app also notifies users of available technology in the Undergraduate Library technology loan pool. This technology availability module organizes the
technology by popularity, and also shows how many are remaining for checkout in real time. An iOS (iPhone, IPad) version is in the works. The Minrva App
can be located at: https://play.google.com/store/apps/details?id=edu.illinois.ugl.minrva
UNIVERSITY OF IOWA
UNIVERSITY OF MICHIGAN
UNIVERSITY OF MINNESOTA
UNIVERSITY OF NORTH
CAROLINA
-Submitted by Susan E. Searing, Interim Associate University Librarian for User Services

Hired new librarians with a significant portion of liaison/instruction/outreach work as part of their responsibilities in the following areas:
o Pharmacy (at the Hardin Library for the Health Sciences)
o Clinical Outreach (at the Hardin Library for the Health Sciences)
o English and American Literature (Main Library Research and Instruction Dept.)
o Latin American and Iberian Studies (Main Library Research and Instruction Dept.)
o Outreach (Main Library Special Collections Dept.)

Appointed an interim head of the Engineering Library and hired a temporary part-time Sciences Librarian.

Continued/completed design and development for a 36,000 sq ft. renovation project to create a learning commons project in the Main Library (to open
in fall 2013). Circulation, reserves, media, and reference will be integrated into one services point and we will begin consolidating services when
construction begins in July.

Renovated Business Library to be more commons-like

Renovated Hardin Library for the Health Sciences as part of campus efforts to enhance sustainability

Re-opened the Art Library, which had been temporarily housed in the Main Library since the flood of 2008

Provided numerous new instruction and or outreach initiatives within the institution and throughout the state. These include the addition of 2 new
only for-credit information literacy/policy courses, health information literation to University Hospital patients and state prison nursing staffs, and
clinics who provide services to underserved populations, and expanded National History Day offerings.

Implemented LibCal and LibAnswers software

Initiated a plan to update/enhance the Iowa Framework for Liaison Librarians, which was implemented in fall 2008

Served as a pilot partner for the CIC’s UBorrow initiative, an unmediated system for users to request physical materials from the CIC libraries’ union
catalog

Created a new graduate student study space in the Main Library (previous area was displaced by stacks to accommodate the planned learning
commons)

Revised priorities, procedures, and policies for assigning individual research study rooms in the Main Library to foster equitable access among active
researchers
-Submitted by Hope Barton, Associate University Librarian for Main Library Services and Linda Walton, Association University Librarian for Hardin Library for
the Health Sciences & Branch Libraries
No report available
No report available
Data and Technology Services
The University Librarian and members of the Library Data Management Committee served on the Provost’s Task Force on the Stewardship of Digital
Research Data. The Library Data Management Committee includes broad library staff representation including staff from the Health Sciences Library and the
University Library, intentionally brought together to ensure comprehensive representation of campus data management needs. Librarians made substantial
contributions to the design of an in-depth survey of campus researchers that was administered by the task force. The survey, which received 2,765
responses, informed a report submitted to the provost outlining principles and potential future directions. This work coincided with our library's
participation in the ARL E-Science institute. By participating in these initiatives we have increased our understanding of the data management needs of
researchers. We have also strengthened relationships with other units on campus that we deem vital in moving forward with data management services at
our University.
The University Library collaborated with our campus Information Technology Services (ITS) to mutual benefit. Due to tight budgets, ITS relinquished their
responsibility for several campus computer labs. Ownership of labs housed in three libraries was transferred to the University Libraries. ITS provided
funding to refurbish the spaces. We used usage statistics and feedback from surveys and focus groups to guide our transformation of the labs. We
converted the traditional computer labs into more flexible, collaborative, laptop-friendly spaces with updated furnishings and fewer desktop machines.
Ground work was completed this year to make Davis Library the future home of the Odum Institute for Research in Social Sciences. Both organizations are
service oriented and support the teaching and research mission of the University. Our services are complimentary, and we have a history of collaboration
and patron referral. We are excited about the possibilities for additional collaboration and opportunities for gained efficiencies that will be facilitated by this
move, scheduled for January 2013.
Web Management
This year the University Library joined with our Health Sciences Library to adopt LibGuides system-wide. While LibGuides is a great system to allow quick
content creation, the system does not enforce a maintenance review process to ensure accuracy over time. To counteract this, we implemented an in-house
yearly review policy. When librarians create a LibGuide, they agree to certain standards for accuracy and currency. They receive a report every year with
the usage statistics and an estimate on the time required to update each guide. Subject librarians can then make informed decisions about which guides
they want to maintain. This system is leading to better content with less subject librarian time used to create and maintain it.
We have also adopted two other Springshare products: LibCal by the Undergraduate Library (being tested for self-service study room reservations) and
LibAnswers by the Health Sciences Library (being used to create a knowledge base of answers to frequently asked questions, findable by patrons and staff).
“Requesting, it’s a changin’”
The ways in which patrons request UNC Library material are changing, allowing our users to more easily access the items they need for their research.
In October of 2011, the Wilson Special Collections Library began using Atlas System’s Aeon Special Collections management system. The software allows onsite or remote registration of patrons, users to request material directly from the online catalog, and staff to track the movement of special collections
material in a more effective and timely manner. Starting in August 2012, Duke University’s Rubenstein Special Collections Library, just down “Tobacco Road”
from UNC-Chapel Hill, will begin using the system as well. Though they are long-time rivals on the hardwood, the two institutions will share a patron
database, which will allow researchers to register only once but be allowed access to both world-class collections.
For many years, the University Library and the Health Sciences Library have had separate ILLiad interlibrary loan and documents delivery systems. This
spring and summer, the University Library, the Health Sciences Library, and the Law Library are undertaking a major project with Atlas Systems staff to do
an extensive cleanup of the two databases, to streamline and consolidate authentication, and to merge the two separate ILLiad systems. When the project
is completed later this summer, all current faculty, students and staff will be able use their standard campus login to access ILLiad. The project is laying the
groundwork for continued improvements in workflow and user services.
-Submitted by Carol Hunter, Associate University Librarian for Collections and Services
UNIVERSITY OF OKLAHOMA
UNIVERSITY OF
PENNSYLVANIA
No report available
Education Commons
At the end of March we opened a new space located in the George Weiss Pavilion in the University’s stadium, Franklin Field. The 6400 square foot Education
Commons was designed by Joel Sanders (NY) and includes group study and seminar rooms and a variety of open seating options.
Given its location, which is also adjacent to the science quad, we expect to be serving primarily student athletes and undergraduate and graduate students in
the physical sciences and are currently developing programming to support these user groups. http://www.library.upenn.edu/ec/
iPads
The libraries’ Weigle Information Commons launched an iPads in the Classroom pilot this fall. The 30 iPads are available to faculty for class projects that can
span several weeks and this year were used to support courses in writing, management, urban studies, cinema studies and music. Students used them to
conduct video interviews, record music, take photographs, conduct brainstorming on literature reviews and to collaborate using Google Docs on campus and
on field trips to NY and
around Philadelphia. Faculty commented positively on the lightweight form factor, geotagging capability, battery life, and ability to add custom apps.
http://guides.library.upenn.edu/ipad
New Library Catalog
We have developed and launched a new, faceted discovery interface to scholarly resources that includes our Franklin library catalog, our special collections,
and other material of scholarly interest. This discovery tool is part of Penn's Digital Library Architecture (DLA) suite that includes discovery, repository, and
client relationship tools built with open source software like Solr and Pairtree. At present the Franklin catalog is running alongside our current Voyager
implementation
as we develop patron service functionality. The plan is to migrate off of Voyager completely to “new” Franklin in the coming year.
http://dla.library.upenn.edu/dla/franklin/index.html
Vivo
In cooperation with the Perelman School of Medicine the libraries are developing a researcher intelligence system based on VIVO. The plan calls for a multiphased implementation of the service, first as a cooperative effort with the School's Information Technology staff and Institute for Translational Medicine
and Therapeutics (ITMAT), followed
by a wider implementation for other schools at the University. The Perelman School of Medicine implementation is scheduled to be publicly released in
August, 2012. VIVO will aggregate and expose research interests, activities, and expertise of Penn faculty and researchers, and identify and enable
collaborative connections between faculty and researchers at Penn and beyond.
Sakai Pilot
As part of the libraries’ integral role in the campus courseware landscape as managers of Blackboard, we implemented a pilot of the Sakai CLE (Collaborative
Learning Environment) this past academic year and will be hosting an instance of Sakai OAE (Open Academic Environment) beginning this summer. These
efforts are part of our goal to explore new options to support teaching and learning on campus beyond the traditional LMS.
ThatCamp@Penn
On April 25th the libraries collaborated with the School of Arts and Sciences and the Penn Humanities forum to sponsor ThatCamp@Penn. Highlights of the
day included sessions on Omeka, critical editions, collaboration between faculty and subject-specialist librarians, tech tools to support teaching and learning,
and a lively discussion around the creation of a graduate certificate in digital humanities. http://penn2012.thatcamp.org/
-Submitted by Marjorie Hassen, Director of Public Services
UNIVERSITY OF PITTSBURGH
UNIVERSITY OF TEXAS
UNIVERSITY OF TORONTO
UNIVERSITY OF VIRGINIA
UNIVERSITY OF
No report available
 We are using the summer to implement Summon as our discovery tool
 Launched new outreach program: Research + Pizza. The program takes place monthly at noon with faculty presenting
informal talks about their research followed by questions and discussion. Pizza generously provided by Austin’s Pizza.
 Created a Facilities Master Plan for Libraries, looking ahead 10 years
 Added additional Group Study Rooms and created Presentation Practice Rooms
o 7 new Group Studies
o 6 Presentation Practice Rooms
 Added electrical capacity to our main library, new chairs, and tables with easy access outlets
o 280 new seats
o 480 new outlets
 Recent Staff Hires:
o Acquisition Librarian
o Instruction & Assessment Librarian
o Webmaster
o Document Delivery Librarian
 Open Recruitments:
o Special Collections Curator--Benson Latin American Collection
o Middle Eastern Studies Librarian
 Upcoming Recruitment:
o English and Women’s & Gender Studies Librarian
-Submitted by Catherine Hamer
No report available
No report available
Renovation of Odegaard Undergraduate Library has begun. Miller Hull Partnership is the project architect for this $16.575 million project, funded by the
WASHINGTON
Legislature. The renovation will address the first floor and mezzanine: classrooms, Writing Center, and study spaces will be added, services will be
reoriented, and staff offices will be grouped together on the mezzanine. The (very) large double staircase will be replaced with a more modest structure,
freeing up more room for classroom and collaboration space. Skylights will be added. This is the first half of the renovation; additional funding will be sought
to renovate the rest of the Library. As part of this renovation, the Media Center has been relocated to the Suzzallo Library. When the renovation is complete
in Fall 2013, librarians will begin offering research support services in the Writing Center.
Foster Business Library renovation associated with the construction of two new Business School buildings was completed this spring—the end of a two part,
four year process. As part of the renovation, the downsized book collection was brought back onsite to new compact shelving installation and new informal
and flexible furnishings were purchased as part of project
Research Commons programming for graduate students continues to grow. Particularly successful events included the Graduate Student Lightning Rounds
in which graduate students from many disciplines presented their research around the theme of sustainability, Grant Writing for the Humanities and Social
Sciences (Prof. Miriam Bartha), Grant Writing for NIH(Prof. Kelly Edwards) and Time Management for Graduate Students (Prof. David Domke). Events have
also taken off, with several day long workshops on topics from GIS to Occupy Seattle. Services and spaces continue to be tweaked in response to the
continuous assessment program.
The Data Services Coordinator launched the new Data Services LibGuide and began presenting and consulting with researchers and program heads on
campus. Several useful and interesting partnerships with other data service providers on campus are underway, just in time for the President to launch a
“big data” initiative.
The Honors Librarian Program completed its second year of the pilot. This program provides each Honors first year student with a “personal” librarian who
will be a point of contact for them throughout their four years at UW. Librarians participate in the first year programs and also have a formal role in the
culminating portfolio project. Following a review of our assessment data, we hope to expand this model to reach more students.
Electronic Theses and Dissertations have become standard at UW for all students. Finished products are deposited in ResearchWorks, the Libraries’
repository, and in ProQuest. Libraries staff have worked with the Graduate School to educate students about copyright and other scholarly communications
issues. Programming includes presentations by Libraries and Graduate School staff and individual consultations.
Reference Desk Services Task Force completed its work, which included an extensive qualitative and quantitative analysis of reference questions, with
particular attention to type and complexity of questions asked at the desk. Acting on the recommendations, we are transitioning from a “just in case” model
of staffing desks to one which encourages librarians to concentrate on consultations, departmental outreach and focused support of researchers at all levels.
Continuing our quest to preserve scholarly time, the Libraries has built on its desktop delivery of journal articles and now delivers print materials to faculty
and staff mail boxes. Desktop delivery continues to be available to all students, faculty and staff. Plans to provide desktop delivery of chapters has been
temporarily shelved due to the huge popularity of the journal scanning (and consequent pressure on staffing).
The University Libraries along with the other 37 members of the Orbis Cascade Alliance is negotiating business terms with selected vendors who responded
to an RFP for a shared Integrated Library System.
-Submitted by Cynthia Fugate, Senior Associate Dean of University Libraries
UNIVERSITY OF WISCONSIN
YALE UNIVERSITY
No report available




We opened a new Center for Science and Social Science Information (CSSSI) in renovated space that previously housed the Kline Science
Library. CSSSI combines collections and services from our former Science, Social Science, and Forestry libraries, along with the former
Statistics Laboratory. The Center is led by Co-Directors, one from the University Library and one from University IT. CSSSI includes an
area that is open to users 24/7, and the entire Center has been incredibly popular since its opening.
The Library appointed a Librarian for Undergraduate Research Education and Outreach who reports to the AUL for Program
Development and Research. Under her leadership, the Library has hosted a series of successful study breaks in Sterling Library and in five
of our twelve undergraduate colleges. She has also hired a group of Student Library Advocates, paid student assistants who help us with
programming and outreach to their peers.
Yale became the fourth library in the Borrow Direct Consortium (following the lead of Brown, Dartmouth, and Princeton) to no longer
charge Borrow Direct partners for traditional (i.e. ILLiad-based) interlibrary loans. With Penn recently extending reciprocity and both
Columbia and Cornell poised to do so July 1, we anticipate that removing this barrier will facilitate cooperative collection development
discussions within the consortium.
Access Services in Sterling and Bass Libraries has been going through a major reorganization, which includes the integration of the
Document Delivery department in Sterling into AS. Other affected units are Circulation, Information Services, Privileges, and
Shelving/Stacks Maintenance. From the ongoing reorganization we hope to reduce duplication of effort for activities such as retrievals
and known-item searching, while increasing our ability to handle periods of peak workloads.
 We launched a new virtual reference service, Ask Yale Library, by combining a number of previous e-mail and web portals for seeking
library assistance online. An initial group of paraprofessionals formed the first class to follow a training curriculum and staff the service.
We will soon begin recruiting a new class to help expand the service.
-Submitted by Ken Crilly, AUL Program Development & Research