Digital Transformation; Business Revolution
Clouds; Mobility; Tablets; Big Data; Big Process;
and more ….
Andy Mulholland – Technology Consulting
The Application of Technology to Business
What this presentation covers;
Observable Change – considered from the Business Context
A Discussion as to how well this fits your own observations
Enterprise Business and Technology Architecture
Business Architecture; the new core competences
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
2
Cloud Virtualisation for Information Technology?
or Cloud Based Business Technology?
Are we even asking the right question?
What is the role of IT dept in
the enterprise today?
The EVOLUTION of Back
Office
What role should Technology be
playing in my business today?
Technology has become the
means by which Enterprises and their
Employees can create new revenues
by servicing customers and markets
in new innovative ways.
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
The REVOLUTION in the ‘Front’ Office
Three Answers to the role of Technology in Business Today
Do you know your ‘REAL’ maturity curve of
adoption and are you working to gain
advantage from all stages, or……
Aligned to Business
Limitations of
Computing Technology
Versus the benefits of
Automation of Business
Processes
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Enabling the Business
The Digital Economy
creates new markets
and new relationships
developed from the
Internet and the Web
Embedded in Business
Consumer Technologies
together with Generation
Shift change working and
social practices to
become a Digital Society
People Centric
Activity Centric
Data Centric
The impacts are considerable
… Brand Equity meets local Experience
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
5
The Differentiated
Business Activity in
isolation from the rest
of the Enterprise is
currently an easy and
popular option …….
 Copyright
Andy Mulholland
– Technology
Consulting
© 2011
Capgemini.
All rights reserved |
 The Application of Technology to Business
6
The REAL reason for Business Architects - Big Process
Its all about
Creates Value
- Engineer uses social tool to log request for assistance from any engineer experienced in, or has knowledge of
this part, - posts a photo. Reply received suggests that a substitution of an alternative part is possible. Engineer
completes task and logs completion in standard ‘eform’ for IT back office application.
- Analysis of ‘Big Data’ produced by collaborations between Engineers using Social tool shows several requests
concerning this problem and identifies that service manual parts list on Back Office IT Applications database
needs updating.
- The ‘Big Data’ analysis is carried out using external compute power and tools and resulting insights ‘kick off’
several further Tasks in the ‘Big Process’. This includes noting the increased time taken to service Mark III units,
as well as specific issues at a particular site, etc.
- The time taken to service Mark III units kicks off a check on the training and procedure to service, including
possible product modification.
- Immediate verification of the real time required is fed to the rules engine planning Service Engineers work
schedules as an automatic update.
- Sales receive advice into the CRM system as to an opportunity at the specific client due to problems being
caused by not enough units installed. This kicks of both a data based update and a collaboration request to link
the engineer to the sales person for a briefing.
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
An Externally focussed Business Revolution
Health &
Medical
Information
analysis
Integrated
Pharmaceutical
Network
diagnosis
healthcare
records
treatment
options
search
viral
marketing
Patient
health
education
Medical
condition
monitoring
contraindications
Pharmaceutical
Business
business
architecture
brand
management
drug interactions
diagnostics
safety
management
strategic
management
regulatory
approval
recruitment
life care
product
portfolio
management
disease
management
treatment
choice
personalised
treatment
treatment
guidelines
partner
management
commercial
management
trials
logistics
prescribing
novel
diagnostics
marketing
manufacturing
dispensing
animal models
Regulators
new product
development
analysis
sales
MIT Sloan Management Review -epidemiology
In the operations area,
discovery much of the innovations and
Suppliers
Healthcare
surrogate
cost savings that could be achieved have already
been
achieved.
Our
greatest
focus
end-points
is on business model innovation, which is where the greatest benefits lie. It’s not
basic
off-label
enough to make a difference on productresearch
quality or
delivery readiness or production
use
scale. It’s important to innovate in areas where our competition does not act.
Care
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Academia
Internal Information Technology and External Business Technology
Community
Citizens
Application
Suppliers
Partners
Back Office IT
Cost reduction and
process automation
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Front Office
Market and Information
value producing
Web & Cloud Services
Innovation in
Business Models
9
And its not about the existing technology or methods…
Client adds
Servera Architecture
Browserset
Cloud
Architecture
Cloud
RADICALLY differentMarket
Technology
of capabilities
Customers
Application
Suppliers
Partners
Back Office IT
Cost reduction and
process automation
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Front Office
Market and Information
value producing
Web & Cloud Services
Innovation in
Business Models
And its not about the existing technology or methods…
Cloud adds a RADICALLY differentMarket
Technology set of capabilities
Customers
Application
Suppliers
Partners
Back Office IT
Cost reduction and
process automation
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Front Office
Market and Information
value producing
Web & Cloud Services
Innovation in
Business Models
Is it a Technology or a Business Issue that Enterprises Face?
There is no disagreement on the fact that
Business is under going a period of huge
pressure to meet a shift in the manner that
Customers and Suppliers want to
‘do Business’ using digital means.
But what of the internal pressures this causes
to work in a different manner using new
Technologies and Devices in wholly new ways.
MIT Sloan Management Review - In the operations area, much
of the innovations and cost savings that could be achieved have
already been achieved. Our greatest focus is on business
model innovation, which is where the greatest benefits lie.
It’s not enough to make a difference on product quality or
delivery readiness or production scale. It’s important to innovate
in areas where our competition does not act.
Gigacom – Cloud is a Corporate Strategy not a Tactical
solution…Many of us are looking at the adoption of cloud as
just another technology, and are leaving decisions on how to
adopt, own, and manage the cloud up to engineers. But
acquiring a cloud management platform is not an
engineering decision — it’s a strategic one for the
Enterprise
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
SAP CIO predicts death of PC "I believe the
traditional laptop will not exist soon, in the next three to
five years," said Bussmann, speaking at SAP's annual
customer and partner event, Sapphire, in Madrid
IBM – “As the mobile workforce moves beyond gaining
access to email and calendars to collaborate and
generate new ideas and be more efficient anytime,
anywhere, on any device, the intersection of social,
mobile, and cloud becomes even more critical"
Gartner - "The era of the PC has ended. Employees
are becoming more mobile and looking for ways to still
be connected wherever work needs to be done," said
Phil Redman, research vice president at Gartner. ….
Over the next five years, 65% of enterprises will
adopt a mobile device management (MDM) solution
for their corporate liable users, according to Gartner,
Inc. With the increased functionality of smartphones,
and the increasing popularity of tablets, much of the
network traffic and corporate data that was once the
primary domain of enterprise PCs is now being
shifted to mobile devices
Constellation Research - If the enterprise and its
business model demands a change towards using
Tablets and Smart Phones then …a simple fact !
Tablets and Smart Phones don’t use and can’t
use Client-Server Architected solutions instead
they use Browser-Cloud …Still sure you
understand what Clouds mean to your Enterprise?
The Expected Response;
Business Priorities show a clear shift to ‘Business Technology’
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Time to share views and experiences before part Two
Recognizable?
… Or not in my Industry/Enterprise
… Or may be not in your IT department/control
 Andy Mulholland – Technology Consulting
The Application of Technology to Business
Andy Mulholland; Technology Consulting Services
Part Two
Digital Transformation; Business Revolution
Clouds; Mobility; Tablets; Big Data; Big Process;
and more ….
Andy Mulholland – Technology Consulting
The Application of Technology to Business
Whatever it was that got you here, wont be enough to keep you here
Business is experiencing a constantly changing set of conditions that demand
constant change in all aspects from the product and go to market through to
reducing operating costs and minimizing capital expenditure.
The IT department is experiencing similar pressures as ‘consumer IT’ appears
everywhere from customers expectations on how they want to do business, to
Employees bringing their own devices, and business managers contracting outside
of IT for new functions and capabilities.
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
17
This is a Transformation driven by People as Customers and Executives
The IT dept is rarely leading and is usually seen as a barrier to be bypassed
You don’t any longer do the following:
Check cinema showings by using the newspaper
Go to a travel agent to research your holiday
Check a map for directions when driving
Visit a bank for every transaction
Develop and send off photographs
Pay bills by check or at an office
Buy tickets online
UPDATE for Q4 2013
Book on line
Useout
a navigator
-Apple's iPad accounts for one
of every six PCs sold
Online bank account
in the market today, according
to research firm Canalys.
Print at home or share by cloud
The company said that overOnline
thepayments
fourth quarter, Apple's tablet lead the
way in sales and, when combined with the Macintosh line, made the
company the top vendor in the PC market ahead of HP.
Because most of you bought a Smart Phone or a Tablet or a Home PC
Canalys reported that on the quarter Apple pulled a 20 per cent
share of the market, while HP weighed in at an 11.7 per cent share.
According to DigiTimes sources, non-Apple tablets are set to ship at 134% more units for 2012 than in the current
year. In raw numbers, expect 44-45 million non-Apple tablets to ship in 2012, up from 19-20 million. The large
increase is attributed to Google’s next major Android release, codenamed Ice Cream Sandwich,
2011 iPad shipment forecast cut to 40M as Apple faces 'the mother of all backlogs'
Tablets in general sold well, with shipments up 75 per cent over the
Androidprevious
Smart Phone upquarter.
379% in Q2 2011,
is now the No.
1 smart phone OS
worldwide.
smart of all PCs
TheAndroid
company
estimates
that
oneThethird
phone market grew 73% year-over-year to more than 107.7 million units shipped last quarter.
sold on the quarter were in fact tablet devices.
Apple Mac Downloads – Dec 12th 2011 “In just three years the App Store changed how people get mobile apps,
and now the Mac App Store is changing the traditional PC software industry,” said Philip Schiller, Apple’s senior
vice president of Worldwide Marketing. “With more than 100 million downloads in less than a year, the Mac App
Store is the largest and fastest growing PC software store in the world.”
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
And its not a bolt on to IT around some new ‘parts’
BYOD
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
1
It’s a generational/expectations driven change in working practices
Traditionalist
(55 - 65)
Boomers
(45 – 55)
Gen X
(30 – 45)
Millennials
(18 – 30)
The hard way
Too much and I’ll leave
Required to keep me
Continuous and expected
Learning style
Classroom
Facilitated
Independent
Collaborative and
networked
Communication style
Top-down
Guarded
Hub and spoke
Collaborative
Problem-solving
Hierarchical
Horizontal
Independent
Collaborative
Decision-making
Seeks approval
Team informed
Team included
Team decided
Leadership style
Command and control
Get out of the way
Coach
Partner
Feedback
No news is good news
Once per year
Weekly/Daily
On Demand
Uncomfortable
Unsure
Unable to work without it
Expected to be Intuitive
Unwise
Sets me back
Necessary
Part of my daily routine
Training
Technology use
Job changing
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
20
A simple Business Model Architecture
Reactive, Unstructured, Ever Changing & Open
Front Office &
Customers
Business
Technology
-
Focus is
External to
‘do business’
Technology
Architecture is
Browser-Cloud
FIREWALL
Back Office
Administration
Information
Technology
Focus is
Internal to
‘operate
business’
Technology
Architecture is
Client-Server
Proactive, Structured, Stable and Secure
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Enterprise Architecture PLUS Business Architecture
Business Technology = Outside-In
Personalise
An Individual’s capability to choose their ‘tools’
and how they wish to ‘Interact’ and ‘collaborate’
Differentiate
A Manager’s capability to build locally unique ‘differentiating’
capabilities both externally and internally to create revenue
Core Competences
Common, shared core processes that support each differentiated offer
above, and connect to transactional IT applications below
Comply (ERP, etc.)
Traditional Enterprise Applications with organised procedures
and data integrity, keeping compliant business results
Information Technology = Inside-Out
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Business Architecture;
Defining and delivering
Business Requirements
by understanding the
Business environment to be
integrated
Big Process Integration;
The new and difficult
combination adding new
deep Technologies skills
Enterprise Architecture;
Defining and delivering
Business Requirements
by understanding the
Enterprise Technology
issues to be over come
Enterprise Architecture PLUS Business Architecture
Business Technology = Outside-In
Numerous
Technologies,
bit players, &
Buyers that
obscure the
real ‘market’
Personalise
An Individual’s capability to choose their ‘tools’
and how they wish to ‘Interact’ and ‘collaborate’
Differentiate
A Manager’s capability to build locally unique ‘differentiating’
capabilities both externally and internally to create revenue
Core Competences
Common, shared core processes that support each differentiated offer
above, and connect to transactional IT applications below
CIOs & IT dept
have no
experience in
Comply (ERP, etc.)
the new
Traditional Enterprise Applications with organised procedures
Business
and data integrity, keeping compliant business results
Technology so
try to make Information
it
Technology = Inside-Out
fit the IT model
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Business Architecture;
Defining and delivering
Business Requirements
by understanding the
Business environment to be
integrated
Big Process Integration;
The new and difficult
combination adding new
deep Technologies skills
Enterprise Architecture;
Defining and delivering
Business Requirements
by understanding the
Enterprise Technology
issues to be over come
A Mature ‘Digital’ Enterprise
Reactive, Unstructured, Ever Changing & Open
Front Office &
Customers
Business
Technology
- Creating Sales
- Event Driven
- New Insights
- New Bus. Models
- Interactional
- Browser Cloud
- Multi Media
- People Centric
- Externally Oriented
- Stateless REST
FIREWALL SEPERATION STATE-FULL/STATELESS
Back Office
Administration
Information
Technology
- Business Records
- Process Driven
- Historic Report
- Many legal Reqmts
- Transactional
- Client-Server
- Data Centric
- Computer Format
- Internally Oriented
- State-Full
Proactive, Structured, Stable and Secure
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
A Mature ‘Digital’ Enterprise
Marketing &
CRM sector
Reactive, Unstructured, Ever Changing & Open
Front Office &
‘Big Data’ &
Customers
Business
Strategy and
Transformation
Business
Infra Technology
Services
Infomatics
Orchestration
- Browser Cloud &
Infra
Services
Personal
ID
- Multi
Media
- People
Centric
Orchestration
entitlement
mgt
- Creating Sales
- Event&Driven
Apps
App
- New Insights
Shop
- New Bus. Models
development
- Interactional
- Externally Oriented
- Stateless REST
New very high
value ‘Big
Integration’
Information
FIREWALL SEPERATION STATE-FULL/STATELESS
New very
high value
Back Office
‘boundary
Administration
management’
Technology
InFra SaaS
- Client-Server
- DataAnd
Centric
Client- Computer Format
Server Infra
- Internally Oriented
- State-Full
- Business Records
- Process Driven
Traditional
- Historic Report
Apps
Applications
- Many
legal Reqmts
- Transactional
BPM
Traditional
Outsourcing
Outsourcing
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Proactive, Structured, Stable and Secure
Andy Mulholland – Technology Consulting
The Application of Technology to Business
Business Architecture; Our new Core Competencies
Community
Multi-Faceted Digital ID
Entitlements & Relationships
Citizens
Social Tools and Practices
Application
Suppliers
Contextual Data Assembly
Big Process Orchestration
Back Office IT
Cost reduction and
process automation
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Andy Mulholland – Technology Consulting
The Application of Technology to Business
Partners
Operational
Boundary MgtWeb & Cloud Services
Front Office
Market and Information
value producing
Innovation in
Business Models
Open & Standards Models
2
Social Networking …..
Remember; Its your most valuable tool in all of this …..
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Andy Mulholland – Technology Consulting
The Application of Technology to Business