Digital Transformation; Business Revolution Clouds; Mobility; Tablets; Big Data; Big Process; and more …. Andy Mulholland – Technology Consulting The Application of Technology to Business What this presentation covers; Observable Change – considered from the Business Context A Discussion as to how well this fits your own observations Enterprise Business and Technology Architecture Business Architecture; the new core competences Andy Mulholland – Technology Consulting The Application of Technology to Business 2 Cloud Virtualisation for Information Technology? or Cloud Based Business Technology? Are we even asking the right question? What is the role of IT dept in the enterprise today? The EVOLUTION of Back Office What role should Technology be playing in my business today? Technology has become the means by which Enterprises and their Employees can create new revenues by servicing customers and markets in new innovative ways. Andy Mulholland – Technology Consulting The Application of Technology to Business The REVOLUTION in the ‘Front’ Office Three Answers to the role of Technology in Business Today Do you know your ‘REAL’ maturity curve of adoption and are you working to gain advantage from all stages, or…… Aligned to Business Limitations of Computing Technology Versus the benefits of Automation of Business Processes Andy Mulholland – Technology Consulting The Application of Technology to Business Enabling the Business The Digital Economy creates new markets and new relationships developed from the Internet and the Web Embedded in Business Consumer Technologies together with Generation Shift change working and social practices to become a Digital Society People Centric Activity Centric Data Centric The impacts are considerable … Brand Equity meets local Experience Andy Mulholland – Technology Consulting The Application of Technology to Business 5 The Differentiated Business Activity in isolation from the rest of the Enterprise is currently an easy and popular option ……. Copyright Andy Mulholland – Technology Consulting © 2011 Capgemini. All rights reserved | The Application of Technology to Business 6 The REAL reason for Business Architects - Big Process Its all about Creates Value - Engineer uses social tool to log request for assistance from any engineer experienced in, or has knowledge of this part, - posts a photo. Reply received suggests that a substitution of an alternative part is possible. Engineer completes task and logs completion in standard ‘eform’ for IT back office application. - Analysis of ‘Big Data’ produced by collaborations between Engineers using Social tool shows several requests concerning this problem and identifies that service manual parts list on Back Office IT Applications database needs updating. - The ‘Big Data’ analysis is carried out using external compute power and tools and resulting insights ‘kick off’ several further Tasks in the ‘Big Process’. This includes noting the increased time taken to service Mark III units, as well as specific issues at a particular site, etc. - The time taken to service Mark III units kicks off a check on the training and procedure to service, including possible product modification. - Immediate verification of the real time required is fed to the rules engine planning Service Engineers work schedules as an automatic update. - Sales receive advice into the CRM system as to an opportunity at the specific client due to problems being caused by not enough units installed. This kicks of both a data based update and a collaboration request to link the engineer to the sales person for a briefing. Andy Mulholland – Technology Consulting The Application of Technology to Business An Externally focussed Business Revolution Health & Medical Information analysis Integrated Pharmaceutical Network diagnosis healthcare records treatment options search viral marketing Patient health education Medical condition monitoring contraindications Pharmaceutical Business business architecture brand management drug interactions diagnostics safety management strategic management regulatory approval recruitment life care product portfolio management disease management treatment choice personalised treatment treatment guidelines partner management commercial management trials logistics prescribing novel diagnostics marketing manufacturing dispensing animal models Regulators new product development analysis sales MIT Sloan Management Review -epidemiology In the operations area, discovery much of the innovations and Suppliers Healthcare surrogate cost savings that could be achieved have already been achieved. Our greatest focus end-points is on business model innovation, which is where the greatest benefits lie. It’s not basic off-label enough to make a difference on productresearch quality or delivery readiness or production use scale. It’s important to innovate in areas where our competition does not act. Care Andy Mulholland – Technology Consulting The Application of Technology to Business Academia Internal Information Technology and External Business Technology Community Citizens Application Suppliers Partners Back Office IT Cost reduction and process automation Andy Mulholland – Technology Consulting The Application of Technology to Business Front Office Market and Information value producing Web & Cloud Services Innovation in Business Models 9 And its not about the existing technology or methods… Client adds Servera Architecture Browserset Cloud Architecture Cloud RADICALLY differentMarket Technology of capabilities Customers Application Suppliers Partners Back Office IT Cost reduction and process automation Andy Mulholland – Technology Consulting The Application of Technology to Business Front Office Market and Information value producing Web & Cloud Services Innovation in Business Models And its not about the existing technology or methods… Cloud adds a RADICALLY differentMarket Technology set of capabilities Customers Application Suppliers Partners Back Office IT Cost reduction and process automation Andy Mulholland – Technology Consulting The Application of Technology to Business Front Office Market and Information value producing Web & Cloud Services Innovation in Business Models Is it a Technology or a Business Issue that Enterprises Face? There is no disagreement on the fact that Business is under going a period of huge pressure to meet a shift in the manner that Customers and Suppliers want to ‘do Business’ using digital means. But what of the internal pressures this causes to work in a different manner using new Technologies and Devices in wholly new ways. MIT Sloan Management Review - In the operations area, much of the innovations and cost savings that could be achieved have already been achieved. Our greatest focus is on business model innovation, which is where the greatest benefits lie. It’s not enough to make a difference on product quality or delivery readiness or production scale. It’s important to innovate in areas where our competition does not act. Gigacom – Cloud is a Corporate Strategy not a Tactical solution…Many of us are looking at the adoption of cloud as just another technology, and are leaving decisions on how to adopt, own, and manage the cloud up to engineers. But acquiring a cloud management platform is not an engineering decision — it’s a strategic one for the Enterprise Andy Mulholland – Technology Consulting The Application of Technology to Business SAP CIO predicts death of PC "I believe the traditional laptop will not exist soon, in the next three to five years," said Bussmann, speaking at SAP's annual customer and partner event, Sapphire, in Madrid IBM – “As the mobile workforce moves beyond gaining access to email and calendars to collaborate and generate new ideas and be more efficient anytime, anywhere, on any device, the intersection of social, mobile, and cloud becomes even more critical" Gartner - "The era of the PC has ended. Employees are becoming more mobile and looking for ways to still be connected wherever work needs to be done," said Phil Redman, research vice president at Gartner. …. Over the next five years, 65% of enterprises will adopt a mobile device management (MDM) solution for their corporate liable users, according to Gartner, Inc. With the increased functionality of smartphones, and the increasing popularity of tablets, much of the network traffic and corporate data that was once the primary domain of enterprise PCs is now being shifted to mobile devices Constellation Research - If the enterprise and its business model demands a change towards using Tablets and Smart Phones then …a simple fact ! Tablets and Smart Phones don’t use and can’t use Client-Server Architected solutions instead they use Browser-Cloud …Still sure you understand what Clouds mean to your Enterprise? The Expected Response; Business Priorities show a clear shift to ‘Business Technology’ Andy Mulholland – Technology Consulting The Application of Technology to Business Time to share views and experiences before part Two Recognizable? … Or not in my Industry/Enterprise … Or may be not in your IT department/control Andy Mulholland – Technology Consulting The Application of Technology to Business Andy Mulholland; Technology Consulting Services Part Two Digital Transformation; Business Revolution Clouds; Mobility; Tablets; Big Data; Big Process; and more …. Andy Mulholland – Technology Consulting The Application of Technology to Business Whatever it was that got you here, wont be enough to keep you here Business is experiencing a constantly changing set of conditions that demand constant change in all aspects from the product and go to market through to reducing operating costs and minimizing capital expenditure. The IT department is experiencing similar pressures as ‘consumer IT’ appears everywhere from customers expectations on how they want to do business, to Employees bringing their own devices, and business managers contracting outside of IT for new functions and capabilities. Andy Mulholland – Technology Consulting The Application of Technology to Business 17 This is a Transformation driven by People as Customers and Executives The IT dept is rarely leading and is usually seen as a barrier to be bypassed You don’t any longer do the following: Check cinema showings by using the newspaper Go to a travel agent to research your holiday Check a map for directions when driving Visit a bank for every transaction Develop and send off photographs Pay bills by check or at an office Buy tickets online UPDATE for Q4 2013 Book on line Useout a navigator -Apple's iPad accounts for one of every six PCs sold Online bank account in the market today, according to research firm Canalys. Print at home or share by cloud The company said that overOnline thepayments fourth quarter, Apple's tablet lead the way in sales and, when combined with the Macintosh line, made the company the top vendor in the PC market ahead of HP. Because most of you bought a Smart Phone or a Tablet or a Home PC Canalys reported that on the quarter Apple pulled a 20 per cent share of the market, while HP weighed in at an 11.7 per cent share. According to DigiTimes sources, non-Apple tablets are set to ship at 134% more units for 2012 than in the current year. In raw numbers, expect 44-45 million non-Apple tablets to ship in 2012, up from 19-20 million. The large increase is attributed to Google’s next major Android release, codenamed Ice Cream Sandwich, 2011 iPad shipment forecast cut to 40M as Apple faces 'the mother of all backlogs' Tablets in general sold well, with shipments up 75 per cent over the Androidprevious Smart Phone upquarter. 379% in Q2 2011, is now the No. 1 smart phone OS worldwide. smart of all PCs TheAndroid company estimates that oneThethird phone market grew 73% year-over-year to more than 107.7 million units shipped last quarter. sold on the quarter were in fact tablet devices. Apple Mac Downloads – Dec 12th 2011 “In just three years the App Store changed how people get mobile apps, and now the Mac App Store is changing the traditional PC software industry,” said Philip Schiller, Apple’s senior vice president of Worldwide Marketing. “With more than 100 million downloads in less than a year, the Mac App Store is the largest and fastest growing PC software store in the world.” Andy Mulholland – Technology Consulting The Application of Technology to Business And its not a bolt on to IT around some new ‘parts’ BYOD Andy Mulholland – Technology Consulting The Application of Technology to Business 1 It’s a generational/expectations driven change in working practices Traditionalist (55 - 65) Boomers (45 – 55) Gen X (30 – 45) Millennials (18 – 30) The hard way Too much and I’ll leave Required to keep me Continuous and expected Learning style Classroom Facilitated Independent Collaborative and networked Communication style Top-down Guarded Hub and spoke Collaborative Problem-solving Hierarchical Horizontal Independent Collaborative Decision-making Seeks approval Team informed Team included Team decided Leadership style Command and control Get out of the way Coach Partner Feedback No news is good news Once per year Weekly/Daily On Demand Uncomfortable Unsure Unable to work without it Expected to be Intuitive Unwise Sets me back Necessary Part of my daily routine Training Technology use Job changing Andy Mulholland – Technology Consulting The Application of Technology to Business 20 A simple Business Model Architecture Reactive, Unstructured, Ever Changing & Open Front Office & Customers Business Technology - Focus is External to ‘do business’ Technology Architecture is Browser-Cloud FIREWALL Back Office Administration Information Technology Focus is Internal to ‘operate business’ Technology Architecture is Client-Server Proactive, Structured, Stable and Secure Andy Mulholland – Technology Consulting The Application of Technology to Business Enterprise Architecture PLUS Business Architecture Business Technology = Outside-In Personalise An Individual’s capability to choose their ‘tools’ and how they wish to ‘Interact’ and ‘collaborate’ Differentiate A Manager’s capability to build locally unique ‘differentiating’ capabilities both externally and internally to create revenue Core Competences Common, shared core processes that support each differentiated offer above, and connect to transactional IT applications below Comply (ERP, etc.) Traditional Enterprise Applications with organised procedures and data integrity, keeping compliant business results Information Technology = Inside-Out Andy Mulholland – Technology Consulting The Application of Technology to Business Business Architecture; Defining and delivering Business Requirements by understanding the Business environment to be integrated Big Process Integration; The new and difficult combination adding new deep Technologies skills Enterprise Architecture; Defining and delivering Business Requirements by understanding the Enterprise Technology issues to be over come Enterprise Architecture PLUS Business Architecture Business Technology = Outside-In Numerous Technologies, bit players, & Buyers that obscure the real ‘market’ Personalise An Individual’s capability to choose their ‘tools’ and how they wish to ‘Interact’ and ‘collaborate’ Differentiate A Manager’s capability to build locally unique ‘differentiating’ capabilities both externally and internally to create revenue Core Competences Common, shared core processes that support each differentiated offer above, and connect to transactional IT applications below CIOs & IT dept have no experience in Comply (ERP, etc.) the new Traditional Enterprise Applications with organised procedures Business and data integrity, keeping compliant business results Technology so try to make Information it Technology = Inside-Out fit the IT model Andy Mulholland – Technology Consulting The Application of Technology to Business Business Architecture; Defining and delivering Business Requirements by understanding the Business environment to be integrated Big Process Integration; The new and difficult combination adding new deep Technologies skills Enterprise Architecture; Defining and delivering Business Requirements by understanding the Enterprise Technology issues to be over come A Mature ‘Digital’ Enterprise Reactive, Unstructured, Ever Changing & Open Front Office & Customers Business Technology - Creating Sales - Event Driven - New Insights - New Bus. Models - Interactional - Browser Cloud - Multi Media - People Centric - Externally Oriented - Stateless REST FIREWALL SEPERATION STATE-FULL/STATELESS Back Office Administration Information Technology - Business Records - Process Driven - Historic Report - Many legal Reqmts - Transactional - Client-Server - Data Centric - Computer Format - Internally Oriented - State-Full Proactive, Structured, Stable and Secure Andy Mulholland – Technology Consulting The Application of Technology to Business A Mature ‘Digital’ Enterprise Marketing & CRM sector Reactive, Unstructured, Ever Changing & Open Front Office & ‘Big Data’ & Customers Business Strategy and Transformation Business Infra Technology Services Infomatics Orchestration - Browser Cloud & Infra Services Personal ID - Multi Media - People Centric Orchestration entitlement mgt - Creating Sales - Event&Driven Apps App - New Insights Shop - New Bus. Models development - Interactional - Externally Oriented - Stateless REST New very high value ‘Big Integration’ Information FIREWALL SEPERATION STATE-FULL/STATELESS New very high value Back Office ‘boundary Administration management’ Technology InFra SaaS - Client-Server - DataAnd Centric Client- Computer Format Server Infra - Internally Oriented - State-Full - Business Records - Process Driven Traditional - Historic Report Apps Applications - Many legal Reqmts - Transactional BPM Traditional Outsourcing Outsourcing Proactive, Structured, Stable and Secure Andy Mulholland – Technology Consulting The Application of Technology to Business Business Architecture; Our new Core Competencies Community Multi-Faceted Digital ID Entitlements & Relationships Citizens Social Tools and Practices Application Suppliers Contextual Data Assembly Big Process Orchestration Back Office IT Cost reduction and process automation Andy Mulholland – Technology Consulting The Application of Technology to Business Partners Operational Boundary MgtWeb & Cloud Services Front Office Market and Information value producing Innovation in Business Models Open & Standards Models 2 Social Networking ….. Remember; Its your most valuable tool in all of this ….. Andy Mulholland – Technology Consulting The Application of Technology to Business