Jennifer Margaret Pratt
Current Status: 9 January 2014
The following summary has been accepted by the Ministry of Health as being an accurate
reflection of the Certification Audit conducted against the Health and Disability Services
Standards (NZS8134.1:2008; NZS8134.2:2008 and NZS8134.3:2008) on the audit date(s)
specified.
General overview
Marinoto provides rest home care for up to 23 residents with 19 occupied beds on the days of the
audit. The Inglewood Welfare Society owns the building and the land and the manager provides a
report to keep the society up to date with progress. Marinoto has an experienced non-clinical
manager who has been the manager at the facility for approximately 23 years with 45 years’
experience in caregiving.
Residents and family interviewed praised the support and care provided.
At this audit there were eight required improvements that were recurring from the unannounced
inspection report, surveillance and last certification audit. Improvements are required to consent
documentation, documentation of processes related to human resources, dating and signing of
resident information, notification following any outbreak, management of challenging behaviour,
evaluation of short term care plans, medication administration and training, hot food temperature
monitoring, annual review of the infection control programme.
Audit Summary as at 9 January 2014
Standards have been assessed and summarised below:
Key
Indicator
Description
Definition
Includes commendable elements
above the required levels of
performance
All standards applicable to this
service fully attained with some
standards exceeded
No short falls
Standards applicable to this service
fully attained
Some minor shortfalls but no
major deficiencies and required
levels of performance seem
achievable without extensive
extra activity
Some standards applicable to this
service partially attained and of low
risk
A number of shortfalls that
require specific action to address
Some standards applicable to this
service partially attained and of
medium or high risk and/or
unattained and of low risk
Indicator
Description
Definition
Major shortfalls, significant
action is needed to achieve the
required levels of performance
Some standards applicable to this
service unattained and of moderate
or high risk
Consumer Rights as at 9 January 2014
Includes 13 standards that support an outcome where
consumers receive safe services of an appropriate
standard that comply with consumer rights legislation.
Services are provided in a manner that is respectful of
consumer rights, facilities, informed choice, minimises
harm and acknowledges cultural and individual values
and beliefs.
Some standards
applicable to this
service partially
attained and of low
risk.
Organisational Management as at 9 January 2014
Includes 9 standards that support an outcome where
consumers receive services that comply with
legislation and are managed in a safe, efficient and
effective manner.
Some standards
applicable to this
service partially
attained and of low
risk.
Continuum of Service Delivery as at 9 January 2014
Includes 13 standards that support an outcome where
consumers participate in and receive timely
assessment, followed by services that are planned,
coordinated, and delivered in a timely and appropriate
manner, consistent with current legislation.
Some standards
applicable to this
service partially
attained and of low
risk.
Safe and Appropriate Environment as at 9 January 2014
Includes 8 standards that support an outcome where
services are provided in a clean, safe environment
that is appropriate to the age/needs of the consumer,
ensure physical privacy is maintained, has adequate
space and amenities to facilitate independence, is in a
setting appropriate to the consumer group and meets
the needs of people with disabilities.
Standards applicable
to this service fully
attained.
Restraint Minimisation and Safe Practice as at 9 January 2014
Includes 3 standards that support outcomes where
consumers receive and experience services in the
least restrictive and safe manner through restraint
minimisation.
Standards applicable
to this service fully
attained.
Infection Prevention and Control as at 9 January 2014
Includes 6 standards that support an outcome which
minimises the risk of infection to consumers, service
providers and visitors. Infection control policies and
procedures are practical, safe and appropriate for the
type of service provided and reflect current accepted
good practice and legislative requirements. The
organisation provides relevant education on infection
control to all service providers and consumers.
Surveillance for infection is carried out as specified in
the infection control programme.
Some standards
applicable to this
service partially
attained and of low
risk.
Audit Results as at 9 January 2014
Consumer Rights
Information about the Health and Disability Commissioner (HDC) Code of Health and Disability
Services Consumers' Rights (the Code) and advocacy services is available to residents and
family. There are policies to support rights such as culture, abuse / neglect, advocacy, privacy,
dignity, informed consent, complaints and values and beliefs. Care plans reflect the resident and
family values as confirmed through interviews with residents and family.
There are policies around cultural sensitivity and appropriateness with links to a kaumatua when
required. There are weekly spiritual readings and other church services offered. Complaints
processes are implemented and complaints and concerns are actively managed with evidence of
resolution of issues raised. Corrective actions have been completed for one complaint that had
been lodged with the Ministry of Health in 2013.
Residents and family interviewed praised the support and care provided.
An improvement is required to ensure all general consents are signed or documented as declined.
Organisational Management
Marinoto has an established quality and risk management system that includes policies and
procedures, review incidents, complaints, satisfaction surveys, risk management and
implementation of an internal audit schedule that includes resolution of any corrective actions. A
review of resident and family satisfaction surveys indicates that there is a high level of satisfaction
with the service. The staff and resident/.family meetings serve to communicate any quality
improvements.
New staff complete an orientation/induction programme and caregivers state that this includes a
buddy system to ensure that they are nurtured into the position. There is a documented rationale
for determining staffing levels and skill mixes for safe service delivery. Registered nursing staff are
rostered 24 hours a week with the manager providing on call (backed up by the registered nurse if
there are clinical issues).
Improvements are required to notify the appropriate authorities following any outbreak,
Continuum of Service Delivery
The service has admission and entry policies and procedures. Needs assessment approval is
required prior to entry for rest home and hospital level of care. Service information is made
available on enquiry and additional information is available on admission. Residents/relatives
confirmed the admission process and the admission agreement was discussed with them. RN's
are responsible for each stage of service provision. The sample of residents' records reviewed
provide evidence that the RN has completed an initial assessment and care plan on admission
and long term care plans are developed within three weeks of admission. There is evidence of
resident/family participation in the development of the care plans. Long term care plans are
reviewed six monthly or earlier due to health changes. Risk assessments tools are available. Care
plans demonstrate service integration and guide all staff in cares. There is an improvement
required around the management of challenging behaviour and evaluation of short term care
plans. The GP examines the resident within 48 hours of admission and three monthly thereafter.
Resident files are integrated and include notes by the GP and allied health professionals.
There are policies and procedures for medicine management. Registered nurses and caregivers
are responsible for the administration of medicines and complete annual medication
competencies. The medicines records reviewed include photo identification and documentation of
allergies and sensitivities. The GPs review the medication records three monthly. There are
improvements required around aspects of medication documentation, management of controlled
drugs and pen prescribing of medication.
The activities programme is facilitated by a qualified divisional therapist. The programme meets
the social, spiritual and cultural values and beliefs of the resident. Residents have input into the
activity programme. Links with the community are maintained and van outings are arranged on a
regular basis.
All food and baking is cooked on site. Residents' nutritional needs are identified and
accommodated with alternative choices provided. Meals are well presented, homely and the menu
plans have been reviewed by a dietician. All staff are qualified and have undertaken food safety
and hygiene and chemical safety training, there is an improvement required around hot food
temperature monitoring.
Safe and Appropriate Environment
There are waste management policies and procedures for the safe disposal of waste and
hazardous substances including sharps. Chemicals are stored safely throughout the facility.
Appropriate protective equipment and clothing is available for staff. The interior of the home is
spacious, light and clean. The building has a current warrant of fitness. Residents interviewed
state the facility is warm and comfortable in winter and adequately ventilated in summer. Planned
internal and external maintenance schedules are in place. Clinical equipment is serviced annually,
hot water temperatures are monitored. The external gardens and grounds are well maintained,
accessible and safe for residents and family members
Restraint Minimisation and Safe Practice
Documentation of policies and procedures, staff training and the implementation of the processes,
demonstrate that residents are experiencing services that are the least restrictive. On the day of
audit there are no residents using restraint or enablers. All staff receive on-going education on
managing challenging behaviours and around restraint.
Infection Prevention and Control
There are infection control policies that are implemented with the manager identified as the
infection control coordinator. The registered nurse provides support from a clinical perspective.
Infection control training is provided to staff at least annually.
There is an infection control register in which all infections are documented monthly. A monthly
infection control report is completed.
The infection control officer has access to the nurse specialist District Health Board, public health
nurses, general practitioners and other specialists as required.
The service has had an outbreak of vomiting and diarrhoea in 2013.
An improvement is required to documentation of an annual review of the infection control
programme.
HealthCERT Aged Residential Care Audit Report (version 4.0)
Introduction
This report records the results of an audit against the Health and Disability Services Standards (NZS8134.1:2008; NZS8134.2:2008 and NZS8134.3:2008) of
an aged residential care service provider. The audit has been conducted by an auditing agency designated under the Health and Disability Services (Safety)
Act 2001 for submission to the Ministry of Health.
The abbreviations used in this report are the same as those specified in section 10 of the Health and Disability Services (General) Standards
(NZS8134.0:2008).
It is important that auditors restrict their editing to the content controls in the document and do not delete any content controls or any text outside the content
controls.
Audit Report
Legal entity name:
Jennifer Margaret Pratt
Certificate name:
Jennifer Margaret Pratt
Designated Auditing Agency:
Health and Disability Auditing New Zealand Limited
Types of audit:
Certification Audit
Premises audited:
Marinoto Rest home
Services audited:
Rest home care (excluding dementia care)
Dates of audit:
Start date:
9 January 2014
End date:
9 January 2014
Proposed changes to current services (if any):
Total beds occupied across all premises included in the audit on the first day of the audit:
19
Audit Team
Lead Auditor
XXXX
Other Auditors
XXXXX
Hours on
site
8
Hours off
site
8
Total hours
on site
8
Total hours
off site
6
Technical Experts
Total hours
on site
Total hours
off site
Consumer Auditors
Total hours
on site
Total hours
off site
Peer Reviewer
Hours
XXXXX
2
Sample Totals
Total audit hours on site
16
Total audit hours off site
Number of residents interviewed
5
Number of staff interviewed
Number of residents’ records
reviewed
5
Number of medication records
reviewed
10
Number of residents’ records
reviewed using tracer methodology
1
16
Total audit hours
32
7
Number of managers interviewed
1
Number of staff records reviewed
5
Total number of managers
(headcount)
1
Total number of staff (headcount)
19
Number of relatives interviewed
4
Number of GPs interviewed
1
Declaration
I, XXXXX, Director of Christchurch hereby submit this audit report pursuant to section 36 of the Health and Disability Services (Safety) Act 2001 on behalf of
Health and Disability Auditing New Zealand Limited, an auditing agency designated under section 32 of the Act.
I confirm that:
a)
I am a delegated authority of Health and Disability Auditing New Zealand Limited
Yes
b)
Health and Disability Auditing New Zealand Limited has in place effective arrangements to avoid or manage any conflicts of
interest that may arise
Yes
c)
Health and Disability Auditing New Zealand Limited has developed the audit summary in this audit report in consultation with the
provider
Yes
d)
this audit report has been approved by the lead auditor named above
Yes
e)
the peer reviewer named above has completed the peer review process in accordance with the DAA Handbook
Yes
f)
if this audit was unannounced, no member of the audit team has disclosed the timing of the audit to the provider
Not Applicable
g)
Health and Disability Auditing New Zealand Limited has provided all the information that is relevant to the audit
Yes
h)
Health and Disability Auditing New Zealand Limited has finished editing the document.
Yes
Dated Thursday, 27 February 2014
Executive Summary of Audit
General Overview
Marinoto provides rest home care for up to 23 residents with 19 occupied beds on the days of the audit. The Inglewood Welfare Society owns the building and the land and
the manager provides a report to keep the society up to date with progress. Marinoto has an experienced non-clinical manager who has been the manager at the facility for
approximately 23 years with 45 years’ experience in caregiving.
Residents and family interviewed praised the support and care provided.
At this audit there were eight required improvements that were recurring from the unannounced inspection report, surveillance and last certification audit. Improvements are
required to consent documentation, documentation of processes related to human resources, dating and signing of resident information, notification following any outbreak,
management of challenging behaviour, evaluation of short term care plans, medication administration and training, hot food temperature monitoring, annual review of the
infection control programme.
Outcome 1.1: Consumer Rights
Information about the Health and Disability Commissioner (HDC) Code of Health and Disability Services Consumers' Rights (the Code) and advocacy services is available to
residents and family. There are policies to support rights such as culture, abuse / neglect, advocacy, privacy, dignity, informed consent, complaints and values and beliefs.
Care plans reflect the resident and family values as confirmed through interviews with residents and family.
There are policies around cultural sensitivity and appropriateness with links to a kaumatua when required. There are weekly spiritual readings and other church services
offered. Complaints processes are implemented and complaints and concerns are actively managed with evidence of resolution of issues raised. Corrective actions have
been completed for one complaint that had been lodged with the Ministry of Health in 2013.
Residents and family interviewed praised the support and care provided.
An improvement is required to ensure all general consents are signed or documented as declined.
Outcome 1.2: Organisational Management
Marinoto has an established quality and risk management system that includes policies and procedures, review incidents, complaints, satisfaction surveys, risk management
and implementation of an internal audit schedule that includes resolution of any corrective actions. A review of resident and family satisfaction surveys indicates that there is
a high level of satisfaction with the service. The staff and resident/.family meetings serve to communicate any quality improvements.
New staff complete an orientation/induction programme and caregivers state that this includes a buddy system to ensure that they are nurtured into the position. There is a
documented rationale for determining staffing levels and skill mixes for safe service delivery. Registered nursing staff are rostered 24 hours a week with the manager
providing on call (backed up by the registered nurse if there are clinical issues).
Improvements are required to notify the appropriate authorities following any outbreak,
Outcome 1.3: Continuum of Service Delivery
The service has admission and entry policies and procedures. Needs assessment approval is required prior to entry for rest home and hospital level of care. Service
information is made available on enquiry and additional information is available on admission. Residents/relatives confirmed the admission process and the admission
agreement was discussed with them. RN's are responsible for each stage of service provision. The sample of residents' records reviewed provide evidence that the RN has
completed an initial assessment and care plan on admission and long term care plans are developed within three weeks of admission. There is evidence of resident/family
participation in the development of the care plans. Long term care plans are reviewed six monthly or earlier due to health changes. Risk assessments tools are available.
Care plans demonstrate service integration and guide all staff in cares. There is an improvement required around the management of challenging behaviour and evaluation
of short term care plans. The GP examines the resident within 48 hours of admission and three monthly thereafter. Resident files are integrated and include notes by the GP
and allied health professionals.
There are policies and procedures for medicine management. Registered nurses and caregivers are responsible for the administration of medicines and complete annual
medication competencies. The medicines records reviewed include photo identification and documentation of allergies and sensitivities. The GPs review the medication
records three monthly. There are improvements required around aspects of medication documentation, management of controlled drugs and pen prescribing of medication.
The activities programme is facilitated by a qualified divisional therapist. The programme meets the social, spiritual and cultural values and beliefs of the resident. Residents
have input into the activity programme. Links with the community are maintained and van outings are arranged on a regular basis.
All food and baking is cooked on site. Residents' nutritional needs are identified and accommodated with alternative choices provided. Meals are well presented, homely
and the menu plans have been reviewed by a dietician. All staff are qualified and have undertaken food safety and hygiene and chemical safety training, there is an
improvement required around hot food temperature monitoring.
Outcome 1.4: Safe and Appropriate Environment
There are waste management policies and procedures for the safe disposal of waste and hazardous substances including sharps. Chemicals are stored safely throughout
the facility. Appropriate protective equipment and clothing is available for staff. The interior of the home is spacious, light and clean. The building has a current warrant of
fitness. Residents interviewed state the facility is warm and comfortable in winter and adequately ventilated in summer. Planned internal and external maintenance
schedules are in place. Clinical equipment is serviced annually, hot water temperatures are monitored. The external gardens and grounds are well maintained, accessible
and safe for residents and family members
Outcome 2: Restraint Minimisation and Safe Practice
Documentation of policies and procedures, staff training and the implementation of the processes, demonstrate that residents are experiencing services that are the least
restrictive. On the day of audit there are no residents using restraint or enablers. All staff receive on-going education on managing challenging behaviours and around
restraint.
Outcome 3: Infection Prevention and Control
There are infection control policies that are implemented with the manager identified as the infection control coordinator. The registered nurse provides support from a clinical
perspective. Infection control training is provided to staff at least annually.
There is an infection control register in which all infections are documented monthly. A monthly infection control report is completed.
The infection control officer has access to the nurse specialist District Health Board, public health nurses, general practitioners and other specialists as required.
The service has had an outbreak of vomiting and diarrhoea in 2013.
An improvement is required to documentation of an annual review of the infection control programme.
Summary of Attainment
CI
FA
PA Negligible
PA Low
PA Moderate
PA High
PA Critical
Standards
0
36
0
9
0
0
0
Criteria
0
82
0
11
0
0
0
UA Negligible
UA Low
UA Moderate
UA High
UA Critical
Not Applicable
Pending
Not Audited
Standards
0
0
0
0
0
5
0
0
Criteria
0
0
0
0
0
8
0
0
Finding
Corrective Action
Timeframe
(Days)
There are no general
consents signed for one
resident admitted June
2013. A second resident
has signed consent for
outings only. A
photograph has been
taken.
Ensure all general consents
are signed or documented
as declined.
30
Corrective Action Requests (CAR) Report
Code
Name
Description
Attainment
HDS(C)S.2008
Standard 1.1.10:
Informed Consent
Consumers and where
appropriate their family/whānau
of choice are provided with the
information they need to make
informed choices and give
informed consent.
PA Low
HDS(C)S.2008
Criterion 1.1.10.4
The service is able to
demonstrate that written
consent is obtained where
required.
PA Low
HDS(C)S.2008
Standard 1.2.4:
Adverse Event
Reporting
All adverse, unplanned, or
untoward events are
systematically recorded by the
service and reported to affected
consumers and where
appropriate their family/whānau
of choice in an open manner.
PA Low
Code
Name
Description
Attainment
Finding
Corrective Action
Timeframe
(Days)
HDS(C)S.2008
Criterion 1.2.4.2
The service provider
understands their statutory
and/or regulatory obligations in
relation to essential notification
reporting and the correct
authority is notified where
required.
PA Low
The appropriate
authorities were not
notified of an outbreak
involving 12 residents in
2013 with vomiting and
diarrhoea noting that the
laboratory tests for two of
the residents did not
confirm diagnosis.
Ensure that appropriate
authorities are notified in the
event of an outbreak.
90
HDS(C)S.2008
Standard 1.2.7:
Human Resource
Management
Human resource management
processes are conducted in
accordance with good
employment practice and meet
the requirements of legislation.
PA Low
HDS(C)S.2008
Criterion 1.2.7.3
The appointment of appropriate
service providers to safely meet
the needs of consumers.
PA Low
One of five files does not
include an employee
contract.
Ensure that all staff sign an
employee contract.
90
HDS(C)S.2008
Criterion 1.2.7.5
A system to identify, plan,
facilitate, and record ongoing
education for service providers
to provide safe and effective
services to consumers.
PA Low
(i)A training plan for 2014
is not documented. (ii)
Three of five
performance appraisals
are not current i.e.
completed annually.
(i)Document an annual
training plan. (ii) Ensure that
performance appraisals are
completed annually.
90
HDS(C)S.2008
Standard 1.2.9:
Consumer
Information
Management
Systems
Consumer information is
uniquely identifiable, accurately
recorded, current, confidential,
and accessible when required.
PA Low
HDS(C)S.2008
Criterion 1.2.9.9
All records are legible and the
name and designation of the
service provider is identifiable.
PA Low
Staff do not always
record the date, time
(using AM or PM as a
form of time) and put the
designation at times
against entries.
Ensure that staff record the
date, time and designation
of writer against each entry
in the resident record.
90
HDS(C)S.2008
Standard 1.3.6:
Service
Delivery/Interventions
Consumers receive adequate
and appropriate services in
order to meet their assessed
needs and desired outcomes.
PA Low
Code
Name
Description
Attainment
Finding
Corrective Action
Timeframe
(Days)
HDS(C)S.2008
Criterion 1.3.6.1
The provision of services and/or
interventions are consistent
with, and contribute to, meeting
the consumers' assessed
needs, and desired outcomes.
PA Low
Two resident files
sampled had altered
behaviours as follows a)
resident seen by the GP
(December 2013) for
hallucinations at night
and charted medication
at night. There is no
plan/documentation or
monitoring in place
regarding the GP
interventions for the
hallucinations, and b)
progress notes describe
altered behaviour for a
resident which becomes
disruptive at night over
the last three weeks.
The GP has initiated a
referral to the
psychogeriatrician.
There is no behaviour
assessment/behavioural
monitoring in place that
identifies alternative
strategies/activities prior
to the administration of
medication.
Document a plan to manage
challenging behaviour or
altered behaviour when this
is identified.
60
HDS(C)S.2008
Standard 1.3.8:
Evaluation
Consumers' service delivery
plans are evaluated in a
comprehensive and timely
manner.
PA Low
HDS(C)S.2008
Criterion 1.3.8.2
Evaluations are documented,
consumer-focused, indicate the
degree of achievement or
response to the support and/or
intervention, and progress
towards meeting the desired
outcome.
PA Low
There is little
documentation to reflect
an evaluation of the short
term care plans.
Document evaluation of
short term care plans.
60
Code
Name
Description
Attainment
Finding
Corrective Action
Timeframe
(Days)
HDS(C)S.2008
Standard 1.3.12:
Medicine
Management
Consumers receive medicines
in a safe and timely manner that
complies with current legislative
requirements and safe practice
guidelines.
PA Low
HDS(C)S.2008
Criterion 1.3.12.1
A medicines management
system is implemented to
manage the safe and
appropriate prescribing,
dispensing, administration,
review, storage, disposal, and
medicine reconciliation in order
to comply with legislation,
protocols, and guidelines.
PA Low
i) The weekly controlled
drugs checks are not
entered into the
controlled drug register.
ii) There is no time
recorded for 14 PRN
medications
administered.
iii) The use of alternative
therapies are not
indicated on the
medication chart. iv) Prn
medications do not have
an indication for use on 4
out of 10 medication
charts sampled. v) The
administration of
controlled drugs are to
be signed by two
caregivers on the
administration signing
sheet.
(i)Weekly controlled drug
checks are to be recorded
into the controlled drug
register. (ii) Prn medications
require a time of
administration to be
recorded on the
administration sheet. (iii)
Ensure alternative therapies
are recorded on the
medication chart. (iv) Ensure
an indication for use of prn
medications have an
indication for use prescribed
on the medication chart. (v)
Ensure controlled drugs
administered are signed by
two caregivers as per the
MOH medication guidelines.
60
HDS(C)S.2008
Criterion 1.3.12.3
Service providers responsible
for medicine management are
competent to perform the
function for each stage they
manage.
PA Low
Medication competencies
are not up to date and
training around
medication
administration has not
occurred in the last two
years.
Ensure that medication
competencies are up to date
and training around
medication administration
occurs annually.
60
HDS(C)S.2008
Standard 1.3.13:
Nutrition, Safe Food,
And Fluid
Management
A consumer's individual food,
fluids and nutritional needs are
met where this service is a
component of service delivery.
PA Low
Code
Name
Description
Attainment
Finding
Corrective Action
Timeframe
(Days)
HDS(C)S.2008
Criterion 1.3.13.5
All aspects of food
procurement, production,
preparation, storage,
transportation, delivery, and
disposal comply with current
legislation, and guidelines.
PA Low
There is no evidence of
hot food temperature
monitoring.
Monitor hot food
temperatures.
30
HDS(IPC)S.2008
Standard 3.1:
Infection control
management
There is a managed
environment, which minimises
the risk of infection to
consumers, service providers,
and visitors. This shall be
appropriate to the size and
scope of the service.
PA Low
HDS(IPC)S.2008
Criterion 3.1.3
The organisation has a clearly
defined and documented
infection control programme
that is reviewed at least
annually.
PA Low
The infection control
programme is not
reviewed annually.
Ensure that the infection
control programme is
reviewed annually.
180
Attainment
Finding
Continuous Improvement (CI) Report
Code
Name
Description
NZS 8134.1:2008: Health and Disability Services (Core) Standards
Outcome 1.1: Consumer Rights
Consumers receive safe services of an appropriate standard that comply with consumer rights legislation. Services are provided in a manner that is respectful of consumer
rights, facilitates informed choice, minimises harm, and acknowledges cultural and individual values and beliefs.
Standard 1.1.1: Consumer Rights During Service Delivery (HDS(C)S.2008:1.1.1)
Consumers receive services in accordance with consumer rights legislation.
ARC D1.1c; D3.1a ARHSS D1.1c; D3.1a
Attainment and Risk: FA
Evidence:
Policies and procedures that adhere with the requirements of the Health and Disability Commissioner (HDC) Code of Health and Disability Services Consumers' Rights
(the Code) are in place.
The service provides families and residents with information in the pre-entry information booklet on entry to the service and this information contains details relating to the
Code.
Staff receive training for advocacy that included reference to rights at induction and ongoing – last provided in July 2013.
Discussions with staff including the manager, three caregivers and the registered nurse show an understanding of the key principles for the Code in providing services.
Five of five residents interviewed and four of four family interviewed state that their rights are upheld and staff treat them with respect and give dignity to them.
Criterion 1.1.1.1 (HDS(C)S.2008:1.1.1.1)
Service providers demonstrate knowledge and understanding of consumer rights and obligations, and incorporate them as part of their everyday practice.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.2: Consumer Rights During Service Delivery (HDS(C)S.2008:1.1.2)
Consumers are informed of their rights.
ARC D6.1; D6.2; D16.1b.iii ARHSS D6.1; D6.2; D16.1b.iii
Attainment and Risk: FA
Evidence:
There is a welcome information booklet/folder that includes information about the code of rights and there is opportunity to discuss this prior to entry and/or at admission
with the resident, family and, as appropriate, their legal representative.
On-going opportunities occur via regular contact with family to discuss any issues as they arise.
Advocacy pamphlets are clearly displayed on the noticeboard and hallways. Advocacy is brought to the attention of residents and families at admission and via the
monthly resident meetings as sighted in meeting minutes.
Interviews with five of five residents interviewed confirms that information has been provided around advocacy.
D6, 2 and D16.1b.iiiThe information pack provided to residents on entry includes how to make a complaint, information around the Code, advocacy services.
Criterion 1.1.2.3 (HDS(C)S.2008:1.1.2.3)
Opportunities are provided for explanations, discussion, and clarification about the Code with the consumer, family/whānau of choice where appropriate and/or their legal
representative during contact with the service.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.2.4 (HDS(C)S.2008:1.1.2.4)
Information about the Nationwide Health and Disability Advocacy Service is clearly displayed and easily accessible and should be brought to the attention of consumers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.3: Independence, Personal Privacy, Dignity, And Respect (HDS(C)S.2008:1.1.3)
Consumers are treated with respect and receive services in a manner that has regard for their dignity, privacy, and independence.
ARC D3.1b; D3.1d; D3.1f; D3.1i; D3.1j; D4.1a; D14.4; E4.1a ARHSS D3.1b; D3.1d; D3.1f; D3.1i; D3.1j; D4.1b; D14.4
Attainment and Risk: FA
Evidence:
The facility provides physical, visual, auditory and personal privacy for residents.
During the visit, staff demonstrated gaining permission prior to entering resident private areas. Three caregivers interviewed (with staff across AM, PM) describe ensuring
privacy by knocking before entering.
The service has a policy in place that includes that personal belongings are not used as communal property.
Interviews with five of five residents confirms that the service actively encourages them to have choice and this includes voluntary involvement in daily activities. Three
health care assistants describe providing choice including what to wear, food choices, how often they want to shower, activities and whether they want to be involved in
activities.
Four of four family interviewed confirm that the privacy and dignity of their family member is upheld and independence encouraged.
There is an abuse and neglect policy that is implemented and staff are required to complete abuse and neglect training. Abuse and neglect training was last delivered in
October 2011 and staff interviewed including the registered nurses, three health care assistants and the GP confirm that there is no evidence of abuse and neglect. There
is a low turnover of staff and three caregivers interviewed can describe signs of abuse and neglect.
Criterion 1.1.3.1 (HDS(C)S.2008:1.1.3.1)
The service respects the physical, visual, auditory, and personal privacy of the consumer and their belongings at all times.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.3.2 (HDS(C)S.2008:1.1.3.2)
Consumers receive services that are responsive to the needs, values, and beliefs of the cultural, religious, social, and/or ethnic group with which each consumer identifies.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.3.6 (HDS(C)S.2008:1.1.3.6)
Services are provided in a manner that maximises each consumer's independence and reflects the wishes of the consumer.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.3.7 (HDS(C)S.2008:1.1.3.7)
Consumers are kept safe and are not subjected to, or at risk of, abuse and/or neglect.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.4: Recognition Of Māori Values And Beliefs (HDS(C)S.2008:1.1.4)
Consumers who identify as Māori have their health and disability needs met in a manner that respects and acknowledges their individual and cultural, values and beliefs.
ARC A3.1; A3.2; D20.1i ARHSS A3.1; A3.2; D20.1i
Attainment and Risk: FA
Evidence:
There is a range of supporting policies that acknowledge the Treaty of Waitangi and support the provision and recognition of Māori values and beliefs and identify
culturally safe practices for Māori. Policies include cultural safety, roles and responsibilities, cultural awareness, terminal care and death of a Maori resident, assessment
plan for Maori residents, ‘when developing a Maori health care plan, be aware of…’, cultural responsiveness, provision of care in line with cultural safety and the Treaty of
Waitangi expectations, Treaty of Waitangi and cultural responsiveness – other cultures.
Staff receive cultural training in June 2012.
Cultural needs and support are identified in care plans.
A3.2 There is a Maori health plan includes a description of how they will achieve the requirements set out in A3.1 (a) to (e).
D20.1i The service has developed a link with a kaumatua who provides support and is a relative of the Maori resident currently in the service.
Policies for Māori identify the importance of family/whānau and three health care assistants and the registered nurse interviewed discuss the importance of family
involvement.
Discussion with four family members confirm that they are regularly involved.
Interviews with the manager, three caregivers and the registered nurse confirm that they understand support for residents identifying cultural needs.
A file of a Maori resident was reviewed and it has a care plan with specific cultural needs identified. Staff can describe ensuring that cultural needs are met with specific
examples given e.g. when the family bring in seafood, the kitchen staff cooks it for the resident.
Criterion 1.1.4.2 (HDS(C)S.2008:1.1.4.2)
Māori consumers have access to appropriate services, and barriers to access within the control of the organisation are identified and eliminated.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.4.3 (HDS(C)S.2008:1.1.4.3)
The organisation plans to ensure Māori receive services commensurate with their needs.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.4.5 (HDS(C)S.2008:1.1.4.5)
The importance of whānau and their involvement with Māori consumers is recognised and supported by service providers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.6: Recognition And Respect Of The Individual's Culture, Values, And Beliefs (HDS(C)S.2008:1.1.6)
Consumers receive culturally safe services which recognise and respect their ethnic, cultural, spiritual values, and beliefs.
ARC D3.1g; D4.1c ARHSS D3.1g; D4.1d
Attainment and Risk: FA
Evidence:
The service implements policies about recognition of individual values and beliefs including the policy called cultural responsiveness – other cultures. This includes
cultural, religious, social and ethnic needs. Staff recognise and respond to values, beliefs and cultural differences and three of three healthcare assistants can describe
how they manage resident individual needs.
D3.1g The service provides a culturally appropriate service by asking residents and family members what their cultural needs are at each assessment and including any
needs in the plan and review. Values and beliefs information is gathered on admission with family involvement and is integrated into residents' care plans - sighted in five
of five resident care plans.
Values and beliefs information and resident preferences are gathered on admission with family involvement and is integrated with the residents' care plans. This includes
cultural, religious, social and ethnic needs.
Interviews with three healthcare assistants and the activities coordinator identify how they get to know resident values, beliefs and cultural differences.
There are weekly ‘spiritual reflections’ with a chaplain and three weekly church services with other visiting pastors and kaumatua for the Maori resident who support
residents to meet spiritual needs. Residents are encouraged to attend church in the community whenever possible and one resident currently attends her own church.
Five of five files reviewed include the residents social, spiritual, cultural and recreational needs.
Five of five residents interviewed and four of four family interviewed state that staff are approachable, ‘lovely’, supportive. All state that the service provides appropriate
care and support using words such as ‘couldn’t be better’, ‘awesome’, ‘excellent’, and there were no opportunities for improvement identified by any residents or family.
Criterion 1.1.6.2 (HDS(C)S.2008:1.1.6.2)
The consumer and when appropriate and requested by the consumer the family/whānau of choice or other representatives, are consulted on their individual values and
beliefs.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.7: Discrimination (HDS(C)S.2008:1.1.7)
Consumers are free from any discrimination, coercion, harassment, sexual, financial, or other exploitation.
ARHSS D16.5e
Attainment and Risk: FA
Evidence:
Staff employment policies/procedures include guidelines around receiving gifts, confidentiality and staff expectations. Policies also include respect for personal
belongings.
There is a policy around the code of ethics for staff.
The caregivers interviewed are able to describe appropriate boundaries between staff and residents and their families.
Five of five residents interviewed did not identify any incidents related to discrimination and there are no incidents citing discrimination noted on review of the incident
forms and incident data for 2013.
Care plans reviewed (five of five) include the residents social, spiritual, cultural and recreational needs.
Criterion 1.1.7.3 (HDS(C)S.2008:1.1.7.3)
Service providers maintain professional boundaries and refrain from acts or behaviours which could benefit the provider at the expense or well-being of the consumer.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.8: Good Practice (HDS(C)S.2008:1.1.8)
Consumers receive services of an appropriate standard.
ARC A1.7b; A2.2; D1.3; D17.2; D17.7c ARHSS A2.2; D1.3; D17.2; D17.10c
Attainment and Risk: FA
Evidence:
A2.2 Services are provided at Marinoto that adhere to the health and disability services standards. There is a quality improvement programmes that includes monitoring
of service delivery.
Policies/procedures are documented and include clinical policies.
The manager provides oversight of the service with the registered nurse providing clinical oversight.
Key improvements for the service in 2013 include the following: work on grounds and water blasting of the decks on a regular basis, purchase of a van for residents to
better access the community (residents confirm that they have found this to be a great purchase with at least weekly outings offered), purchase of DVD players for
residents with a range of DVD’s available for residents to play themselves.
There is a commitment to staff development by way of education and in-service training.
D1.3 Approved service standards are adhered to with this certification audit noting that there are some requirements as part of the certification audit.
Five of five residents interviewed and four of four family interviewed praised the service for the support provided.
D17.7c There are implemented medication competencies for caregivers.
Criterion 1.1.8.1 (HDS(C)S.2008:1.1.8.1)
The service provides an environment that encourages good practice, which should include evidence-based practice.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.9: Communication (HDS(C)S.2008:1.1.9)
Service providers communicate effectively with consumers and provide an environment conducive to effective communication.
ARC A13.1; A13.2; A14.1; D11.3; D12.1; D12.3a; D12.4; D12.5; D16.1b.ii; D16.4b; D16.5e.iii; D20.3 ARHSS A13.1; A13.2; A14.1; D11.3; D12.1; D12.3a; D12.4; D12.5;
D16.1bii; D16.4b; D16.53i.i.3.iii; D20.3
Attainment and Risk: FA
Evidence:
Information is provided at entry to residents and family/representatives. Families are involved in the initial care planning and in on-going care. Regular contact is
maintained with family including if an incident or care/medical issues arise.
D12.1 Non-Subsidised residents are advised in writing of their eligibility and the process to become a subsidised resident should they wish to do so.
D16.1b.ii The residents and family are informed prior to entry of the scope of services and any items they have to pay that is not covered by the agreement.
D16.4b Four of four relatives state that they are always informed when their family members health status changes.
D11.3 The information pack is available in large print and advised that this can be read to residents.
Policies and training support staff in providing care and support so that residents can make choices and be involved in the service.
Interviews with three caregivers identify that consents are sought in the delivery of personal cares and this is confirmed by five of five residents.
Incident forms reviewed indicate that family are informed following an incident (12 of 12 reviewed).
There is an interpreter policy that includes reference to sign language interpreting. There are no residents currently who identify as requiring an interpreter however the
staff are able to describe how an interpreter would be accessed.
D11.3 The information pack is available in large print and advised that this can be read to residents
Criterion 1.1.9.1 (HDS(C)S.2008:1.1.9.1)
Consumers have a right to full and frank information and open disclosure from service providers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.9.4 (HDS(C)S.2008:1.1.9.4)
Wherever necessary and reasonably practicable, interpreter services are provided.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.10: Informed Consent (HDS(C)S.2008:1.1.10)
Consumers and where appropriate their family/whānau of choice are provided with the information they need to make informed choices and give informed consent.
ARC D3.1d; D11.3; D12.2; D13.1 ARHSS D3.1d; D11.3; D12.2; D13.1
Attainment and Risk: PA Low
Evidence:
Policies and training support staff in providing care and support so that residents can make choices and be involved in the service. There is an informed consent policy
and procedure that directs staff clearly in relation to the gathering of informed consent.
Advocacy training was last provided July 2013.
Interviews with seven caregivers identify that consents are sought in the delivery of personal cares. Written consent is obtained for the release of health information, to
deliver care and support based on assessed needs; treatment and care to be delivered as assessed; to take photograph for the purpose of identification and display; to be
transported on outings; to involve family/whanau in care planning and delivery of care; to nominate a person to act on the behalf of the resident. There are specific
consents for flu vaccine and the sharing of room. There is an improvement required to complete general consents forms.
There is a resuscitation consent policy and a resuscitation authorisation form. Residents who are deemed competent to sign a resuscitation decision form indicate
whether or not they wish to be resuscitated. The advance directive also gives authorisation for the GP to use discretion in emergency situations should the need arise.
D13.1: There were five admission agreements sighted and five had been signed on the day of admission. .
D3.1.d: Discussion with four family identified that the service actively involves them in decisions that affect their relative’s lives.
Five residents interviewed confirmed they were consulted and given information to enable them to make informed decision regarding their care.
Criterion 1.1.10.2 (HDS(C)S.2008:1.1.10.2)
Service providers demonstrate their ability to provide the information that consumers need to have, to be actively involved in their recovery, care, treatment, and support as
well as for decision-making.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.10.4 (HDS(C)S.2008:1.1.10.4)
The service is able to demonstrate that written consent is obtained where required.
Attainment and Risk: PA Low
Evidence:
Three of five resident files included signed consent forms for; the release of health information, to deliver care and support based on assessed needs; treatment and care
to be delivered as assessed; to take photograph for the purpose of identification and display; to be transported on outings; to involve family/whanau in care planning and
delivery of care; to nominate a person to act on the behalf of the resident. There are specific consents for flu vaccine and the sharing of room.
Finding:
There are no general consents signed for one resident admitted June 2013. A second resident has signed consent for outings only. A photograph has been taken.
Corrective Action:
Ensure all general consents are signed or documented as declined.
Timeframe (days): 30
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.10.7 (HDS(C)S.2008:1.1.10.7)
Advance directives that are made available to service providers are acted on where valid.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.11: Advocacy And Support (HDS(C)S.2008:1.1.11)
Service providers recognise and facilitate the right of consumers to advocacy/support persons of their choice.
ARC D4.1d; D4.1e ARHSS D4.1e; D4.1f
Attainment and Risk: FA
Evidence:
Advocacy information is part of the service entry package and is on display on noticeboards around the facility.
The right to have an advocate is discussed with residents and their family/whānau during the entry process and the next of kin, relatives or nominated advocate is
documented on the front page of the resident file as confirmed by the residents and family interviewed.
D4.1d; Discussion with four of four family interviewed identifies that the service provides opportunities for the family/EPOA to be involved in decisions.
ARC D4.1e: The resident file includes information on resident’s family/whanau and chosen social networks as sighted in five of five files reviewed.
Criterion 1.1.11.1 (HDS(C)S.2008:1.1.11.1)
Consumers are informed of their rights to an independent advocate, how to access them, and their right to have a support person/s of their choice present.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.12: Links With Family/Whānau And Other Community Resources (HDS(C)S.2008:1.1.12)
Consumers are able to maintain links with their family/whānau and their community.
ARC D3.1h; D3.1e ARHSS D3.1h; D3.1e; D16.5f
Attainment and Risk: FA
Evidence:
The service has visiting arrangements that are suitable to residents and family/whānau. Families and friends are able to visit at times that meet their needs. Residents are
supported to access the community as required and the service maintains key linkages with other community organisations.
D3.1: Discussion with four family indicates that they are encouraged to be involved with the service and care including being informed of care planning reviews with an
invitation to participate.
D3.1.e: Discussion with staff and relatives indicates that they are supported and encouraged to remain involved in the community and external groups such as church,
shopping, events in the community.
Visiting in the service can occur at any reasonable time. Interviews with five residents and four relatives confirm visitors are welcome, are included in discussions and
asked if they would like a cup of tea and visitors were sighted coming and going on the days of the audit and engaging in activities with the resident.
A large number of the residents have lived locally and still have family in the neighbourhood who visit regularly through the week.
One resident states that the family member visits every two to three days and helps with selecting clothes noting that the resident has limited sight.
Criterion 1.1.12.1 (HDS(C)S.2008:1.1.12.1)
Consumers have access to visitors of their choice.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.12.2 (HDS(C)S.2008:1.1.12.2)
Consumers are supported to access services within the community when appropriate.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.1.13: Complaints Management (HDS(C)S.2008:1.1.13)
The right of the consumer to make a complaint is understood, respected, and upheld.
ARC D6.2; D13.3h; E4.1biii.3 ARHSS D6.2; D13.3g
Attainment and Risk: FA
Evidence:
D13.3h. The service has in place complaint management policies and procedures that are aligned with Code 10 of the Code of Rights. A complaints register/folder is in
place that documents complaints. The complaint process is in a format that is readily understood and accessible to residents/family/whanau as stated by five of five
residents interviewed and four of four family interviewed.
The entry pack includes a summary of the complaints procedure.
The complaints register is maintained and shows investigation of all complaints, dates and actions taken for resolution.
Complaints and verbal complaints reviewed for 2013 (two tracked) indicate that they had been actioned according to timeframes and identified resolution. The two
monthly staff meeting identified discussion of complaints and opportunities for improvement in service delivery.
All of the complaints have documentation and management of a full investigation, follow ups and resolution including communication with complainants.
There has been one complaint in 2013 with the Ministry of Health. This has been followed by an unannounced surveillance with a letter from the Taranaki District Health
Board signing off all the corrective actions.
Criterion 1.1.13.1 (HDS(C)S.2008:1.1.13.1)
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.1.13.3 (HDS(C)S.2008:1.1.13.3)
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Outcome 1.2: Organisational Management
Consumers receive services that comply with legislation and are managed in a safe, efficient, and effective manner.
Standard 1.2.1: Governance (HDS(C)S.2008:1.2.1)
The governing body of the organisation ensures services are planned, coordinated, and appropriate to the needs of consumers.
ARC A2.1; A18.1; A27.1; A30.1; D5.1; D5.2; D5.3; D17.3d; D17.4b; D17.5; E1.1; E2.1 ARHSS A2.1; A18.1; A27.1; A30.1; D5.1; D5.2; D5.3; D17.5
Attainment and Risk: FA
Evidence:
Marinoto provides residential care for up to 23 residents with 19 occupied beds on the days of the audit.
The service accesses doctors in the community and the manager states that the GP is on the end of a phone if required.
There is a documented service philosophy and mission statement that is ‘At Marinoto, we aim to provide our residents with quality care appropriate to their individual
needs and wishes. We trust they may live in an environment of respect and kindness. Our staff undertake to uphold the dignity, privacy and comfort of these people in a
warm and family orientated atmosphere’.
The Inglewood Welfare Society owns the building and the land and the manager provides a monthly report to keep the society up to date with progress (confirmed by the
chairperson of the board interviewed).
Marinoto has an experienced manager who is the owner who is non-clinical. She has been the manager at the facility for approximately 23 years with 45 years’
experience in caregiving. She is supported by a very experienced registered nurse (RN) who has a background in aged care and is also an approved assessor for ACE
training noting that she is only supporting one staff member currently). There are job descriptions for both positions that include responsibilities and accountabilities.
ARC, D17.3di (rest home): The manager has maintained at least either hours annually of professional development activities related to managing a rest home with the
following workshops completed in 2013: elder law, NZNO infection control, risk management and management training through an independent consultant.
Criterion 1.2.1.1 (HDS(C)S.2008:1.2.1.1)
The purpose, values, scope, direction, and goals of the organisation are clearly identified and regularly reviewed.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.1.3 (HDS(C)S.2008:1.2.1.3)
The organisation is managed by a suitably qualified and/or experienced person with authority, accountability, and responsibility for the provision of services.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.2: Service Management (HDS(C)S.2008:1.2.2)
The organisation ensures the day-to-day operation of the service is managed in an efficient and effective manner which ensures the provision of timely, appropriate, and safe
services to consumers.
ARC D3.1; D19.1a; E3.3a ARHSS D3.1; D4.1a; D19.1a
Attainment and Risk: FA
Evidence:
D19.1a; A review of the documentation, policies and procedures and from discussion with staff identifies that the service operational management strategies, quality and
risk management programme which includes culturally appropriate care, is to minimise risk of unwanted events and enhance quality of service delivery for residents and
other stakeholders.
In the temporary absence of the manager, the registered nurse fulfils the operational duties. The registered nurse has over 35 years’ experience in aged care and
completes over eight hours training relevant to nursing a year.
The community health nurse provides the service with clinical support if the registered nurse is away on leave.
Criterion 1.2.2.1 (HDS(C)S.2008:1.2.2.1)
During a temporary absence a suitably qualified and/or experienced person performs the manager's role.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.3: Quality And Risk Management Systems (HDS(C)S.2008:1.2.3)
The organisation has an established, documented, and maintained quality and risk management system that reflects continuous quality improvement principles.
ARC A4.1; D1.1; D1.2; D5.4; D10.1; D17.7a; D17.7b; D17.7e; D19.1b; D19.2; D19.3a.i-v; D19.4; D19.5 ARHSS A4.1; D1.1; D1.2; D5.4; D10.1; D16.6; D17.10a; D17.10b;
D17.10e; D19.1b; D19.2; D19.3a-iv; D19.4; D19.5
Attainment and Risk: FA
Evidence:
Marinoto has a documented quality and risk management system.
D5.4 Service appropriate management systems, policies, and procedures are developed, implemented and regularly reviewed for the sector standards and contractual
requirements and policies are updated annually to two yearly by the manager with input from the registered nurse as required.
The quality programme includes review of complaints incidents, hazards, accidents and implementation of an internal audit programme. Action plans are completed with
evidence that suggestions and concerns are addressed.
D5.4: There are adequate clinical policies and procedures to rest home care including pain management, continence, personal grooming, skin integrity, wound
management.
D17.10e: There are procedures to guide staff in managing clinical and non-clinical emergencies.
D19.3 There are implemented risk management, and health and safety policies and procedures in place including incident, accident and hazard management. There are
procedures to guide staff in managing clinical and non-clinical emergencies.
The staff meeting is held two monthly and acts as a forum to discuss and communicate all aspects of the quality improvement programme.
Discussions with the manager, three caregivers, the registered nurse and activities coordinator and review of meeting minutes for 2013 demonstrate their involvement in
quality and risk activities.
Annual resident and relative surveys are completed with positive feedback provided.
There is an implemented internal audit schedule that is completed in a timely manner. Corrective action plans are routinely raised with evidence of resolution of issues.
The hazard register and the maintenance folder indicates that there is resolution of issues identified.
D19.2g Falls prevention strategies such as increased observation of residents and individual strategies for residents are documented in care plans.
Criterion 1.2.3.1 (HDS(C)S.2008:1.2.3.1)
The organisation has a quality and risk management system which is understood and implemented by service providers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.3 (HDS(C)S.2008:1.2.3.3)
The service develops and implements policies and procedures that are aligned with current good practice and service delivery, meet the requirements of legislation, and are
reviewed at regular intervals as defined by policy.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.4 (HDS(C)S.2008:1.2.3.4)
There is a document control system to manage the policies and procedures. This system shall ensure documents are approved, up to date, available to service providers and
managed to preclude the use of obsolete documents.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.5 (HDS(C)S.2008:1.2.3.5)
Key components of service delivery shall be explicitly linked to the quality management system.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.6 (HDS(C)S.2008:1.2.3.6)
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.7 (HDS(C)S.2008:1.2.3.7)
A process to measure achievement against the quality and risk management plan is implemented.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.8 (HDS(C)S.2008:1.2.3.8)
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.3.9 (HDS(C)S.2008:1.2.3.9)
Actual and potential risks are identified, documented and where appropriate communicated to consumers, their family/whānau of choice, visitors, and those commonly
associated with providing services. This shall include:
(a) Identified risks are monitored, analysed, evaluated, and reviewed at a frequency determined by the severity of the risk and the probability of change in the status of that
risk;
(b) A process that addresses/treats the risks associated with service provision is developed and implemented.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.4: Adverse Event Reporting (HDS(C)S.2008:1.2.4)
All adverse, unplanned, or untoward events are systematically recorded by the service and reported to affected consumers and where appropriate their family/whānau of
choice in an open manner.
ARC D19.3a.vi.; D19.3b; D19.3c ARHSS D19.3a.vi.; D19.3b; D19.3c
Attainment and Risk: PA Low
Evidence:
D19.3b; There is an incident reporting policy that includes definitions, and outlines responsibilities including immediate action, reporting, monitoring and corrective action
to minimise and debriefing.
The service documents and analyses incidents/accidents and provides feedback to the service and staff so that improvements are made through the staff meetings.
Individual incident reports are completed for each incident/accident with immediate action noted and any follow up action required. One incident involved a resident who
fell maybe with a knock to the head. Neurological observations are completed.
The registered nurse signs off all incidents and informs the manager.
A review of 12 incidents identifies that all are fully completed and include follow-up.
Three of three family interviewed confirm that they are informed of incidents as these occur.
The manager is able to identify that the following situations would be reported to statutory authorities: notifiable infectious diseases; serious accidents to the Department
of Labour; unexpected death; specific situations to the MoH, changes in manager.
An improvement is required to notification to appropriate authorities in the event of an outbreak.
Criterion 1.2.4.2 (HDS(C)S.2008:1.2.4.2)
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.
Attainment and Risk: PA Low
Evidence:
The manager is able to identify that the following situations would be reported to statutory authorities: notifiable infectious diseases; serious accidents to the Department
of Labour; unexpected death; specific situations to the MoH, changes in manager.
Finding:
The appropriate authorities were not notified of an outbreak involving 12 residents in 2013 with vomiting and diarrhoea noting that the laboratory tests for two of the
residents did not confirm diagnosis.
Corrective Action:
Ensure that appropriate authorities are notified in the event of an outbreak.
Timeframe (days): 90
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.4.3 (HDS(C)S.2008:1.2.4.3)
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to
identify and manage risk.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.7: Human Resource Management (HDS(C)S.2008:1.2.7)
Human resource management processes are conducted in accordance with good employment practice and meet the requirements of legislation.
ARC D17.6; D17.7; D17.8; E4.5d; E4.5e; E4.5f; E4.5g; E4.5h ARHSS D17.7, D17.9, D17.10, D17.11
Attainment and Risk: PA Low
Evidence:
Policies related to HR are documented including credentialing, orientation, performance and development reviews, performance management and recruitment, selection
and appointment.
The registered nurse and other health professionals linked to the service have current practising certificates.
Job descriptions describe the key accountabilities, reporting line and performance measures for each role within the organisation.
Four of five files reviewed include a signed contract, evidence of the application process and referee checks for new staff (completed in two files for new staff recently
employed).
An orientation process is completed for each employee with a caregiver interviewed confirming that she had completed orientation including being buddied by a senior
caregiver following her employment three weeks prior to the audit.
Training is provided to staff with the following completed for 2013: first aid for eight staff members (at least one staff member is on duty with a first aid certificate and the
activities coordinator as she takes residents in the van), infection control, the quality systems, neurological recordings, food safety, advocacy including rights, open
disclosure.
Training is completed throughout the year and attendance records are documented.
The service provider expects to complete performance appraisals annually and these are used to identify training needs. A review of five of five staff files (including the
registered nurse, manager, two caregivers and the activities coordinator) confirms that two of five employees have a current annual performance appraisal.
Family and residents state that staff are knowledgeable and the caregivers, registered nurse and the manager are able to describe care and support required as per care
plans.
D17.7d: There are implemented competencies for staff related to medication competencies (refer 1.3.12).
Improvements are required to employee contracts, documentation of a training plan and completion of performance appraisals.
Criterion 1.2.7.2 (HDS(C)S.2008:1.2.7.2)
Professional qualifications are validated, including evidence of registration and scope of practice for service providers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.7.3 (HDS(C)S.2008:1.2.7.3)
The appointment of appropriate service providers to safely meet the needs of consumers.
Attainment and Risk: PA Low
Evidence:
Four of five employee files reviewed include a contract signed by the staff member and the employer.
Finding:
One of five files does not include an employee contract.
Corrective Action:
Ensure that all staff sign an employee contract.
Timeframe (days): 90
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.7.4 (HDS(C)S.2008:1.2.7.4)
New service providers receive an orientation/induction programme that covers the essential components of the service provided.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.7.5 (HDS(C)S.2008:1.2.7.5)
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.
Attainment and Risk: PA Low
Evidence:
Training is offered throughout the year with questionnaires for staff to complete and training workshops offered.
A review of five of five staff files (including the registered nurse, manager, two caregivers and the activities coordinator) confirms that two of five employees have a current
annual performance appraisal.
Finding:
(i)A training plan for 2014 is not documented. (ii) Three of five performance appraisals are not current i.e. completed annually.
Corrective Action:
(i)Document an annual training plan. (ii) Ensure that performance appraisals are completed annually.
Timeframe (days): 90
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.8: Service Provider Availability (HDS(C)S.2008:1.2.8)
Consumers receive timely, appropriate, and safe service from suitably qualified/skilled and/or experienced service providers.
ARC D17.1; D17.3a; D17.3 b; D17.3c; D17.3e; D17.3f; D17.3g; D17.4a; D17.4c; D17.4d; E4.5 a; E4.5 b; E4.5c ARHSS D17.1; D17.3; D17.4; D17.6; D17.8
Attainment and Risk: FA
Evidence:
There is a policy around staffing levels and skills mix which is the documented rationale for determining staffing levels and skill mixes for safe service delivery. Rosters
implement the staffing rationale.
There are a total of 19 staff employed including the manager, registered nurse 24 hours a week, one activities coordinator, two cooks, 15 caregivers. The maintenance
and work externally is completed by the Inglewood Welfare Society
The following staff are rostered:
AM – four caregivers all starting at 7am and finishing at staggered times i.e. 12.30pm, 2.30pm, 3pm and 11am. PM – One caregiver 2.30pm-9pm, one from 3pm-11pm
and one from 4.30pm-6.30pm.
Staff on the floor on the days of the audit are visible and are attending to call bells in a timely manner as confirmed by all residents interviewed (five).
Interviews with three caregivers state that overall the staffing levels are satisfactory and that the manager and registered nurse provide good support.
Residents interviewed and family members interviewed report there are adequate staff numbers.
The manager is on call 24 hours a day/seven days a week and lives down the road. The registered nurse provides clinical back up when required.
Criterion 1.2.8.1 (HDS(C)S.2008:1.2.8.1)
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.2.9: Consumer Information Management Systems (HDS(C)S.2008:1.2.9)
Consumer information is uniquely identifiable, accurately recorded, current, confidential, and accessible when required.
ARC A15.1; D7.1; D8.1; D22; E5.1 ARHSS A15.1; D7.1; D8.1; D22
Attainment and Risk: PA Low
Evidence:
The resident files are appropriate to the service type. Residents entering the service have all relevant initial information recorded within 24 hours of entry into the
resident’s individual record. An initial care plan is also developed in this time.
Policies outline security of records. Files are kept in a locked cupboard in the nurse’s station.
D7.1 Entries are legible and signed by the relevant staff member.
Each resident has an individual file that includes all relevant information.
Medication files are kept in a separate folder and this is appropriate to the service. The medication files are located in locked medication rooms.
The caregivers record the date, time (using AM or PM as a form of time) and put the designation at times against entries.
An improvement is required to record the date, time and designation of writer against each entry.
Criterion 1.2.9.1 (HDS(C)S.2008:1.2.9.1)
Information is entered into the consumer information management system in an accurate and timely manner, appropriate to the service type and setting.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.9.7 (HDS(C)S.2008:1.2.9.7)
Information of a private or personal nature is maintained in a secure manner that is not publicly accessible or observable.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.9.9 (HDS(C)S.2008:1.2.9.9)
All records are legible and the name and designation of the service provider is identifiable.
Attainment and Risk: PA Low
Evidence:
D7.1 Entries are legible and signed by the relevant staff member.
Finding:
Staff do not always record the date, time (using AM or PM as a form of time) and put the designation at times against entries.
Corrective Action:
Ensure that staff record the date, time and designation of writer against each entry in the resident record.
Timeframe (days): 90
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.2.9.10 (HDS(C)S.2008:1.2.9.10)
All records pertaining to individual consumer service delivery are integrated.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Outcome 1.3: Continuum of Service Delivery
Consumers participate in and receive timely assessment, followed by services that are planned, coordinated, and delivered in a timely and appropriate manner, consistent
with current legislation.
Standard 1.3.1: Entry To Services (HDS(C)S.2008:1.3.1)
Consumers' entry into services is facilitated in a competent, equitable, timely, and respectful manner, when their need for services has been identified.
ARC A13.2d; D11.1; D11.2; D13.3; D13.4; D14.1; D14.2; E3.1; E4.1b ARHSS A13.2d; D11.1; D11.2; D13.3; D13.4; D14.1; D14.2
Attainment and Risk: FA
Evidence:
The manager screens all potential residents to ensure a needs assessment has been completed and confirms the level of care can be provided by the service. The
criterion for entry is for rest home level of care. The potential resident and family are invited to view the home and choose a room (if available). The manager (nonclinical) communicates with the registered nurse (RN) regarding potential admissions to co-ordinate a day and time suitable for the family and provider. Residents and/or
family/whanau are provided with an information pack on entry to the service. The information pack includes all relevant aspects of service and residents and or
family/whānau are provided with associated information such as the Health and Disability Commissioner (HDC) Code of Health and Disability Services Consumers' Rights
(the Code), how to access advocacy and the health practitioners code. There is an admission policy, a resident admission and orientation procedure and checklist. A six
week post admission audit is completed (sighted in resident’s files). There have been no areas of concern documented.
D13.3 The admission agreement reviewed aligns with a) -k) of the ARC contract.
D14.1 Exclusions from the service are included in the admission agreement.
D14.2 The information provided at entry includes examples of how services can be accessed that are not included in the agreement.
Criterion 1.3.1.4 (HDS(C)S.2008:1.3.1.4)
Entry criteria, assessment, and entry screening processes are documented and clearly communicated to consumers, their family/whānau of choice where appropriate, local
communities, and referral agencies.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.2: Declining Referral/Entry To Services (HDS(C)S.2008:1.3.2)
Where referral/entry to the service is declined, the immediate risk to the consumer and/or their family/whānau is managed by the organisation, where appropriate.
ARHSS D4.2
Attainment and Risk: FA
Evidence:
The service has an accepting/ declining entry to service policies. The referral agency and potential resident and/or family member is informed of the reason for declining
entry. Reasons for declining entry would be if there are no beds available and if the resident did not meet the level of care the facility provided.
Criterion 1.3.2.2 (HDS(C)S.2008:1.3.2.2)
When entry to the service has been declined, the consumers and where appropriate their family/whānau of choice are informed of the reason for this and of other options or
alternative services.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.3: Service Provision Requirements (HDS(C)S.2008:1.3.3)
Consumers receive timely, competent, and appropriate services in order to meet their assessed needs and desired outcome/goals.
ARC D3.1c; D9.1; D9.2; D16.3a; D16.3e; D16.3l; D16.5b; D16.5ci; D16.5c.ii; D16.5e ARHSS D3.1c; D9.1; D9.2; D16.3a; D16.3d; D16.5b; D16.5d; D16.5e; D16.5i
Attainment and Risk: FA
Evidence:
D.16.2, 3, 4: The five rest home files identified that an initial assessment was completed within 24 hours. A registered nurse completes a nursing assessment and
develops an activities of daily living support plan that’s includes goals/aim and interventions. Information gathered on admission from needs assessment service,
discharge summaries, GP health records and letters, allied health notes, staff progress notes and discussion, resident/family/whanau participation and feedback provide
the basis for the nursing long term care plan. All five files reviewed identify that the nursing long term care plan is completed within three weeks. There is documented
evidence that the care plans are reviewed by a registered nurse and amended when current health changes.
Social, spiritual, cultural values and beliefs are included in the initial assessment and long term nursing care plan.
Activity assessments are completed by the activities person within the first two weeks of admission.
D16.5e: Four of five files reviewed identified that the GP had seen the resident within two working days. One resident had been seen by the general practitioner (GP)
during respite care prior to be assessed at rest home level of care.
It was noted in resident files reviewed that the GP has assessed the resident as stable and are to be reviewed three monthly. More frequent medical review was
evidenced occurring in files of residents with more complex conditions or acute changes to health status such as infection, fall and cognitive changes. Local GPs provides
medical services for the residents and visit weekly. The GP (interviewed by phone) is available after hours. There may be occasion for the resident to be escorted
(family/RN or manager) to a care centre for non-urgent visits. More urgent cases are transferred by ambulance to the DHB emergency department. The manager
provides on call for staff with an RN on second call for clinical concerns. The GP invites the RN to attend relevant education provided by the primary health organisation.
A range of assessment tools are available for use on admission as applicable on admission and reviewed six monthly (or earlier) if applicable including (but not limited to);
a) coombes falls assessment, b) Norton pressure area risk assessment, c) continence and bowel assessment d) dietary profile, e) mini nutritional assessment, f) pain
assessment, g) wound assessment h) behavioural assessment.
Clinical staff have undertaken education and training in 2012/2013 such as safe handling of residents, personal and hygiene cares, first aid and use of transfer equipment
safety, catheter management, diabetes, neurological recordings and advocacy.
Three caregivers could describe a handover that maintains a continuity of service delivery. All resident files (five) reviewed identified integration of allied health and a team
approach. The community has an independent district nursing service that operates from the GP practice. Field officers from Parkinson’s and ADARDS visit the service.
The podiatrist visits monthly. The community physiotherapist and other allied health professionals are accessed by referral.
Tracer Methodology: Rest home
XXXXXX This information has been deleted as it is specific to the health care of a resident.
Criterion 1.3.3.1 (HDS(C)S.2008:1.3.3.1)
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is undertaken by suitably qualified and/or experienced service providers who
are competent to perform the function.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.3.3 (HDS(C)S.2008:1.3.3.3)
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.3.4 (HDS(C)S.2008:1.3.3.4)
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.4: Assessment (HDS(C)S.2008:1.3.4)
Consumers' needs, support requirements, and preferences are gathered and recorded in a timely manner.
ARC D16.2; E4.2 ARHSS D16.2; D16.3d; D16.5g.ii
Attainment and Risk: FA
Evidence:
Admission documentation obtained on interview with resident/relative or advocate includes (but not limited to): personal and next of kin identification, ethnicity and
religion, general consents, current and previous health and/or disability conditions, medication and allergies, activities of daily living, mobility status, equipment needs,
dietary needs, and social history.
Information in discharge summaries, referral letters, medical notes and nursing care discharge summaries received from referring agencies is gathered by the RN to
develop the initial assessment, initial care plan and long term care plan within the required timeframes.
All resident files sampled evidenced an initial assessment and care plan with reference to the information gathered on admission. Relatives (four) and residents (five)
advised on interview that assessments were completed in the privacy of their room. A range of assessment tools are completed in resident files on admission and
reviewed six monthly (or earlier) including (but not limited to); a) coombes falls assessment, b) Norton pressure area risk assessment, c) continence and bowel
assessment d) dietary profile, e) mini nutritional assessment, f) pain assessment, g) wound assessment h) behavioural assessment.
Criterion 1.3.4.2 (HDS(C)S.2008:1.3.4.2)
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.5: Planning (HDS(C)S.2008:1.3.5)
Consumers' service delivery plans are consumer focused, integrated, and promote continuity of service delivery.
ARC D16.3b; D16.3f; D16.3g; D16.3h; D16.3i; D16.3j; D16.3k; E4.3 ARHSS D16.3b; D16.3d; D16.3e; D16.3f; D16.3g
Attainment and Risk: FA
Evidence:
An RN initial nursing assessment forms the basis of an initial care plan within the first 48 hours to guide staff in the safe delivery of care during the first three weeks of
their admission. The registered nurse develops the long term care plan in consultation with care staff, the resident/family/whanau and any other relevant allied health
professional involved in the care of the resident. There is documented evidence of resident/family/whanau/ participation in the development and review of care plans. All
care plans are dated and signed by the RN.
The RN is introducing four weekly meetings with caregivers to discuss the review of care plans for four residents at each meeting. The involvement of caregivers will be
formalised with the review of the care plan and written evaluation format.
The long term care plan describes the problem, goal/aim and staff intervention required to meet the resident goals. The following areas are assessed; orientation and
attention span, mobilising, eating/drinking and hydration, elimination, communication and mental ability, restraint/challenging behaviour, pain, social and spiritual, hygiene
and personal cares, skin care, sexuality and intimacy, cultural values and beliefs. There are specific care plans for wounds and pain. There is a cultural preference care
plan for a Maori resident (sighted). The divisional therapist (DT) develops the activity care plans.
D16.3k, Short term care plans are available for use to document any changes in health needs. Short term care plans are evidenced for UTI, chest infection, wound and
infection of toe, and skin tear. There is an improvement required around the evaluation of short term care plans (link 1.3.8.2).
The integrated resident file also contains the admission documentation, informed consent forms and advance directives, EPOA, care documents, risk assessment tools
and reviews, nursing progress notes, medical documents, test results (laboratory and radiology), allied health notes, referrals and other relevant information, associated
assessments such as activities, physiotherapist, annual falls summary, infection record, resident recordings (weight and blood pressure), referral letters and
correspondence and needs assessment approval.
Medical GP notes and allied health professional progress notes are evident in the five residents integrated files sampled. Relatives interviewed are positive and
complimentary about the staff, clinical and medical care provided. Family state they are involved in the care planning process and are kept informed of any significant
events and changes in health status such as GP visits, medications, accident/incidents and referrals. Discussions and meetings are written into the progress notes.
Criterion 1.3.5.2 (HDS(C)S.2008:1.3.5.2)
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.5.3 (HDS(C)S.2008:1.3.5.3)
Service delivery plans demonstrate service integration.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.6: Service Delivery/Interventions (HDS(C)S.2008:1.3.6)
Consumers receive adequate and appropriate services in order to meet their assessed needs and desired outcomes.
ARC D16.1a; D16.1b.i; D16.5a; D18.3; D18.4; E4.4 ARHSS D16.1a; D16.1b.i; D16.5a; D16.5c; D16.5f; D16.5g.i; D16.6; D18.3; D18.4
Attainment and Risk: PA Low
Evidence:
Family members and residents interviewed reported the resident’s needs were being appropriately met. Care plans identify the resident’s problems, goal/aim and staff
interventions to assist the resident in achieving their goals. Care delivery is recorded by the caregivers on each shift (link 1.2.9.9). Changes are followed up by registered
nurses as evidenced in the progress notes. When a resident's condition alters, the registered nurses initiate a review and if required a GP consultation. The seven
caregivers interviewed stated that they have all the equipment referred to in long term care plans necessary to provide care, including gloves, aprons and masks.
Supplies of continence, wound care products and adequate linen supplies were sighted
Monitoring charts such as post fall care and monitoring, pain monitoring, blood pressure and pulse, resident food and fluid and neurological, and weekly weigh charts and
multipurpose monitoring forms (recordings etc.) are evident in the resident files.
ARC D18.3 and 4 Dressing supplies are available and a treatment room is well stocked for use. The wound assessment includes relevant history and general health,
wound site, location, condition of wound/surrounding skin, type of wound and appearance. A wound monitoring form details frequency of dressing, size and photo (if
applicable), exudate, odour, pain and if there is any suspected infection. A wound care short term care plan is in place for two skin tears and two removal of lesions (link
1.3.8.2). The district nursing service are available for wound care management, advice and resources as directed by the GP.
Continence products are available and resident files include a urinary continence assessment, bowel management, and continence products identified for day use, night
use, and other management. Specialist continence advice is available as needed by GP referral to the DHB continence specialist. The product representative is
accessible for advice. This process could be described by the manager and RN. Staff have attended catheter management November 2012. The district nursing service
is available for cathertisations if necessary. Catheter changes are recorded on the long term care plan.
Residents are weighed at least two monthly and more frequently for any weight loss. Weight loss is actively managed with frequent weighs (weekly weigh chart sighted),
food and fluid monitoring, high calorie foods and dietary supplements such as complain or ensure. The GP is notified and a referral to the dietician for continuing weight
loss. The cook (interviewed) is notified of any resident with weight loss and provides a high calorie diet.
Resident falls are recorded in the progress notes, reported to RN or Manager on duty or on call, documented on accident/incident forms, family notified, GP notified as
applicable. Post falls care and monitoring is implemented. Falls prevention and interventions documented in long term care plans for falls risk is use of mobility aids, call
bell within reach, clutter free bedroom, sensor mat, non-roll mattress, hip protectors and close observation. An individual annual falls summary analysis details the
number of falls in the month, injuries, interventions, and any specific changes made to the care plan and recording if the interventions have been successful. There are
on-going reviews of corrective actions. Falls and significant events are discussed at handover.
Pain assessments are completed on admission for four of five residents who identify pain. A pain monitoring form is in place and records the administration of any prn
analgesia and the effectiveness. Progress notes also detail a resident pain and response to pain relief. Monthly review of pain assessment occurs for one resident on
controlled drug pain relief (sighted). The GP reviews pain relief management at least every three months or earlier if required. End of life care is delivered with the support
of the community district nurses and hospice. The GP commented positively on the care delivered to palliative care residents.
Resident behaviours are assessed as part of the initial assessment on admission and any known behaviours included into the long term care plan. There is an
improvement required around the management and documentation of altered behaviours.
Criterion 1.3.6.1 (HDS(C)S.2008:1.3.6.1)
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.
Attainment and Risk: PA Low
Evidence:
Resident behaviours are assessed as part of the initial assessment and any known behaviours included in the long term care plan. Challenging behaviours are reported
in the progress notes. The GP has been involved in the review of two residents with altered behaviours (resident files sampled). A referral has been initiated to the
psycho-geriatrician for one resident.
Finding:
Two resident files sampled had altered behaviours as follows a) resident seen by the GP (December 2013) for hallucinations at night and charted medication at night.
There is no plan/documentation or monitoring in place regarding the GP interventions for the hallucinations, and b) progress notes describe altered behaviour for a
resident which becomes disruptive at night over the last three weeks. The GP has initiated a referral to the psycho-geriatrician. There is no behaviour
assessment/behavioural monitoring in place that identifies alternative strategies/activities prior to the administration of medication.
Corrective Action:
Document a plan to manage challenging behaviour or altered behaviour when this is identified.
Timeframe (days): 60
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.7: Planned Activities (HDS(C)S.2008:1.3.7)
Where specified as part of the service delivery plan for a consumer, activity requirements are appropriate to their needs, age, culture, and the setting of the service.
ARC D16.5c.iii; D16.5d ARHSS D16.5g.iii; D16.5g.iv; D16.5h
Attainment and Risk: FA
Evidence:
The service employs a registered qualified (2013) divisional therapist (DT) for 22 hours a week to implement the activity programme for the residents. The DT has been
with the service for two years and has a background in nursing and also completed the aged care education (ACE) courses. The DT attends regional DT meetings for
networking and sharing of ideas. The monthly resident meetings allow residents the opportunity to provide feedback and suggestions on the programme. Exercises are
scheduled daily with resources accessed from sport Taranaki and Tai Chi teachers.
Group activities include (but not limited to); newspaper reading, bowls, sing-alongs, bingo, happy hour, quizzes, movies, and a variety of indoor games. Community
visitors include RSA members, the Mayor and regular chaplaincy visits. There are monthly Anglican services and Catholic communion. One on one time (conversation,
pampering, feet care) is spent with residents who choose not to participate in the group activities.
Special events are celebrated with families invited to attend. Regular musical entertainment is scheduled. Residents are encouraged to maintain community links and are
supported to attend community functions, picnics, craft days and garden centres. The ironsides van is booked monthly for outings and rives. The DT has a current first
aid certificate.
An activity assessment is completed for new residents within two weeks of admission. An individual activity care plan is developed and reviewed at least six monthly in
consultation with the RN, resident/family/whanau. Group and individual activities are evaluated regularly. A resident attendance book and DT notes are maintained.
D16.5d Resident files reviewed identified that the individual activity plan is reviewed when at care plan review.
Criterion 1.3.7.1 (HDS(C)S.2008:1.3.7.1)
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.8: Evaluation (HDS(C)S.2008:1.3.8)
Consumers' service delivery plans are evaluated in a comprehensive and timely manner.
ARC D16.3c; D16.3d; D16.4a ARHSS D16.3c; D16.4a
Attainment and Risk: PA Low
Evidence:
There are six monthly written resident reviews that cover each problem described in the long term care plan. The RN and resident/family/whanau are involved in the
review of care plans. The persons involved in the review sign the form to acknowledge their involvement. The RN is introducing four weekly meetings with caregivers to
discuss the review of care plans for four residents at each meetings. The DT reviews the activity care plan in consultation with the RN, resident/family/whanau. There is
an improvement required around the evaluation of short term care plans. GPs complete a medication review three monthly.
D16.4a A review of five rest home identified that all five long term care plans have been evaluated within the required timeframe.
D16.3c: All initial care plans of five files sampled were evaluated by the RN within three weeks of admission.
Improvements are required to evaluation of short term care plans.
Criterion 1.3.8.2 (HDS(C)S.2008:1.3.8.2)
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the
desired outcome.
Attainment and Risk: PA Low
Evidence:
Short term care plans are available for use to document any changes in health needs. Short term care plans are evidenced for UTI, chest infection, wound and infection of
toe and skin tear.
Finding:
There is little documentation to reflect an evaluation of the short term care plans.
Corrective Action:
Document evaluation of short term care plans.
Timeframe (days): 60
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.8.3 (HDS(C)S.2008:1.3.8.3)
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.9: Referral To Other Health And Disability Services (Internal And External) (HDS(C)S.2008:1.3.9)
Consumer support for access or referral to other health and/or disability service providers is appropriately facilitated, or provided to meet consumer choice/needs.
ARC D16.4c; D16.4d; D20.1; D20.4 ARHSS D16.4c; D16.4d; D20.1; D20.4
Attainment and Risk: FA
Evidence:
Referral to other health and disability services is evident in sample group of resident files. The service facilitates access to other medical and non-medical services.
Referral documentation is maintained on resident files. Examples of referrals sighted were to; Parkinson’s field officer, physiotherapist, mental health services,
psychogeriatric services, district nurses, wound care specialist, cardiac nurse practitioner, RN practice nurse, surgical outpatients.
Discussions with RN and manager identifies that the service has access to (through GP referral), nursing specialists such as wound, continence, palliative care nurse,
district nurses, dietitian, physiotherapist, speech language therapist, dietitian and other allied health professionals. The GP initiates all referrals to nursing services,
specialists and consultants.
Criterion 1.3.9.1 (HDS(C)S.2008:1.3.9.1)
Consumers are given the choice and advised of their options to access other health and disability services where indicated or requested. A record of this process is
maintained.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.10: Transition, Exit, Discharge, Or Transfer (HDS(C)S.2008:1.3.10)
Consumers experience a planned and coordinated transition, exit, discharge, or transfer from services.
ARC D21 ARHSS D21
Attainment and Risk: FA
Evidence:
The manager described the transfer documentation required is; District Health Board transfer form (pre filled with next of kin and resident details), copy of advance
directive, medication chart and any previous discharge summaries, progress notes, medical notes that are relevant. The green bag system is used for transfer to the
DHB. The family are informed of any transfers. Follow up occurs to check that the resident is settled, or in the case of death, communication with the family is made and
this is documented.
Criterion 1.3.10.2 (HDS(C)S.2008:1.3.10.2)
Service providers identify, document, and minimise risks associated with each consumer's transition, exit, discharge, or transfer, including expressed concerns of the
consumer and, if appropriate, family/whānau of choice or other representatives.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.12: Medicine Management (HDS(C)S.2008:1.3.12)
Consumers receive medicines in a safe and timely manner that complies with current legislative requirements and safe practice guidelines.
ARC D1.1g; D15.3c; D16.5e.i.2; D18.2; D19.2d ARHSS D1.1g; D15.3g; D16.5i..i.2; D18.2; D19.2d
Attainment and Risk: PA Low
Evidence:
There are medication management policies and procedures in place. Medications are stored safely in the medication room. The services uses the blister pack system for
regular and prn medications. The medications are checked and entered into the delivery medication book. Expiry dates of medications are entered into the RN diary on
arrival. All eye drops in use are dated. There is a controlled drug (CD) safe. There are CD checks weekly however these are required to be entered into the CD register.
Controlled drugs are checked out by two persons.
Caregivers and the RN administer medications.
The RN completes annual competency assessments for caregivers.
The district nursing team provide and administer syringe driver medication for palliative care.
There are no residents self-medicating. Standing orders are not in place. The RN can take a verbal order from the GP and the verbal order is signed within 24 hrs. The
medication fridge is monitored weekly and temperatures sighted are within the acceptable range. There is a returns box kept in locked storage until collected by the
pharmacy. Approved containers are used for the safe disposal of sharps. Ten medication charts sampled had photo identification and allergies noted. There are no
signing gaps on the medication administration sheets. There is an improvement required around prn medications, use of alternative therapies, administration of controlled
drugs and medication competencies and medication training.
D16.5.e.i.2; 10 of 10 medication charts reviewed identified that the GP had seen the reviewed the resident 3 monthly and the medication chart was signed.
Criterion 1.3.12.1 (HDS(C)S.2008:1.3.12.1)
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine
reconciliation in order to comply with legislation, protocols, and guidelines.
Attainment and Risk: PA Low
Evidence:
There is a controlled drug safe. The weekly controlled drugs check is recorded into a notebook. 10 if 10 medication charts sampled had photo identification and allergies
noted. 10 of 10 medication charts are reviewed three monthly by the GP. Controlled drugs are checked out of the controlled safe by two caregivers and the controlled
drug register is signed by two caregivers.
Finding:
i) The weekly controlled drugs checks are not entered into the controlled drug register. ii) There is no time recorded for 14 PRN medications administered.
iii) The use of alternative therapies are not indicated on the medication chart. iv) Prn medications do not have an indication for use on 4 out of 10 medication charts
sampled. v) The administration of controlled drugs are to be signed by two caregivers on the administration signing sheet.
Corrective Action:
(i)Weekly controlled drug checks are to be recorded into the controlled drug register. (ii) Prn medications require a time of administration to be recorded on the
administration sheet. (iii) Ensure alternative therapies are recorded on the medication chart. (iv) Ensure an indication for use of prn medications have an indication for use
prescribed on the medication chart. (v) Ensure controlled drugs administered are signed by two caregivers as per the MOH medication guidelines.
Timeframe (days): 60
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.12.3 (HDS(C)S.2008:1.3.12.3)
Service providers responsible for medicine management are competent to perform the function for each stage they manage.
Attainment and Risk: PA Low
Evidence:
Staff who administer medication are required to have annual competencies and training around medication administration.
Finding:
Medication competencies are not up to date and training around medication administration has not occurred in the last two years.
Corrective Action:
Ensure that medication competencies are up to date and training around medication administration occurs annually.
Timeframe (days): 60
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.12.5 (HDS(C)S.2008:1.3.12.5)
The facilitation of safe self-administration of medicines by consumers where appropriate.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.12.6 (HDS(C)S.2008:1.3.12.6)
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.3.13: Nutrition, Safe Food, And Fluid Management (HDS(C)S.2008:1.3.13)
A consumer's individual food, fluids and nutritional needs are met where this service is a component of service delivery.
ARC D1.1a; D15.2b; D19.2c; E3.3f ARHSS D1.1a; D15.2b; D15.2f; D19.2c
Attainment and Risk: PA Low
Evidence:
The service employs a cook seven days a week form 7.30am to 12.30pm for the preparation of breakfast, dinner and the evening meal (semi prepared). There is an
afternoon kitchen hand to serve tea and complete cleaning duties. The four weekly summer and winter menus are reviewed two yearly by the dietitian. All meals and
baking is prepared on site. Resident dietary profiles are forwarded to the cook. The cook is aware of any dietary changes and residents with weight loss. A
communication diary is used between the kitchen staff and RN/caregivers. Normal and vegetarian meals are catered for. Likes and dislikes are known and alternative
choices are offered. The service provides meals to the community delivered by Red Cross volunteers in approved bins for transport. The kitchen is well equipped with
electric oven, gas hobs, four freezers, fridges and plate warmer. Fridge and freezer temperatures are monitored weekly. Dry goods are stored off the pantry floor and in
sealed containers. All foods in the fridges are dated. Chemicals are stored safely. Chemical product wall with first aid instructions is in place. The cook (interviewed)
receives verbal feedback through residents meetings, internal audits and surveys. All staff have received food safety education February 2013 and chemical safety July
2013. The cook on duty holds a chef certificate. An improvement is required to hot food temperature monitoring.
Criterion 1.3.13.1 (HDS(C)S.2008:1.3.13.1)
Food, fluid, and nutritional needs of consumers are provided in line with recognised nutritional guidelines appropriate to the consumer group.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.13.2 (HDS(C)S.2008:1.3.13.2)
Consumers who have additional or modified nutritional requirements or special diets have these needs met.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.3.13.5 (HDS(C)S.2008:1.3.13.5)
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.
Attainment and Risk: PA Low
Evidence:
The service employs a cook seven days a week form 7.30am to 12.30pm for the preparation of breakfast, dinner and the evening meal (semi prepared). There is an
afternoon kitchen hand to serve tea and complete cleaning duties. The kitchen is well equipped with electric oven, gas hobs, four freezers, fridges and plate warmer.
Fridge and freezer temperatures are monitored weekly. Dry goods are stored off the pantry floor and in sealed containers. All foods in the fridges are dated. Chemicals
are stored safely. Chemical product wall with first aid instructions is in place.
Finding:
There is no evidence of hot food temperature monitoring.
Corrective Action:
Monitor hot food temperatures.
Timeframe (days): 30
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Outcome 1.4: Safe and Appropriate Environment
Services are provided in a clean, safe environment that is appropriate to the age/needs of the consumer, ensures physical privacy is maintained, has adequate space and
amenities to facilitate independence, is in a setting appropriate to the consumer group and meets the needs of people with disabilities.
Standard 1.4.1: Management Of Waste And Hazardous Substances (HDS(C)S.2008:1.4.1)
Consumers, visitors, and service providers are protected from harm as a result of exposure to waste, infectious or hazardous substances, generated during service delivery.
ARC D19.3c.v; ARHSS D19.3c.v
Attainment and Risk: FA
Evidence:
The service has implemented policies and procedures for the disposal of waste and hazardous material. There is an accident/incident system for investigating, recording
and reporting incidents involving infectious material and hazardous substances Approved sharps containers are available for the safe disposal of sharps. There are
separate wheelie bins for the disposal of incontinent products. All waste bins are collected by the council.
Chemicals are stored safely throughout the facility in locked cupboards. Staff have attended chemical safety training in July 2013. Safety data sheets are readily
accessible. Chemical bottles are correctly labelled. Sufficient gloves, aprons, and goggles are sighted for staff in all service areas including sluice rooms and cleaner’s
room. Infection control policies state specific tasks and duties for which protective equipment is to be worn.
Criterion 1.4.1.1 (HDS(C)S.2008:1.4.1.1)
Service providers follow a documented process for the safe and appropriate storage and disposal of waste, infectious or hazardous substances that complies with current
legislation and territorial authority requirements.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.1.6 (HDS(C)S.2008:1.4.1.6)
Protective equipment and clothing appropriate to the risks involved when handling waste or hazardous substances is provided and used by service providers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.2: Facility Specifications (HDS(C)S.2008:1.4.2)
Consumers are provided with an appropriate, accessible physical environment and facilities that are fit for their purpose.
ARC D4.1b; D15.1; D15.2a; D15.2e; D15.3; D20.2; D20.3; D20.4; E3.2; E3.3e; E3.4a; E3.4c; E3.4d ARHSS D4.1c; D15.1; D15.2a; D15.2e; D15.2g; D15.3a; D15.3b; D15.3c;
D15.3e; D15.3f; D15.3g; D15.3h; D15.3i; D20.2; D20.3; D20.4
Attainment and Risk: FA
Evidence:
Marinoto rest home is 23 bed facility. The building warrant of fitness for the rest home expires 8 April 2014. The interior of the home is well maintained with a homely
atmosphere. Requests for daily maintenance requests are written in the maintenance log book and repairs are co-ordinated by the manager. External contractors are
contacted for larger repairs including plumbing, electrical and building work. All maintenance and repairs are signed in the log book as completed. Environmental and
clinical equipment is checked as per the planned maintenance schedule. Hot water temperatures sighted are within the recommended range. There is adequate storage
for equipment such as walking frames, wheelchairs, products and supplies. The facility communal areas are spacious and the corridors wide enough for residents to move
freely using mobility aids. There are safe outdoor pathways with rails and ramps for easy access. The outdoor areas, decks and gardens are well maintained. There are
seating areas and umbrellas for shade. Staff and visitor amenities are available.
ARC D15.3;The following equipment is available, pressure relieving mattresses, heel protectors, transfer belts, slidy sheets, sling hoist (checked August 2012), stand on
scales, blood pressure machines, walking frames, perimeter mattress, two electric beds and sensor mat.
Criterion 1.4.2.1 (HDS(C)S.2008:1.4.2.1)
All buildings, plant, and equipment comply with legislation.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.2.4 (HDS(C)S.2008:1.4.2.4)
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.2.6 (HDS(C)S.2008:1.4.2.6)
Consumers are provided with safe and accessible external areas that meet their needs.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.3: Toilet, Shower, And Bathing Facilities (HDS(C)S.2008:1.4.3)
Consumers are provided with adequate toilet/shower/bathing facilities. Consumers are assured privacy when attending to personal hygiene requirements or receiving
assistance with personal hygiene requirements.
ARC E3.3d ARHSS D15.3c
Attainment and Risk: FA
Evidence:
There in the rest home are four bedrooms that have ensuites. All bedrooms have hand basins. There are adequate numbers of toilets and showers for each wing.
There are vacant/engaged privacy lockers and privacy curtains in the shower rooms. The flooring is non-slip, easy clean surface and there are handrails placed
appropriately within the toilet and shower area. There is a call bell situated within reach for the residents. Residents interviewed stated the caregivers respect their
privacy and dignity when attending to their personal needs.
Criterion 1.4.3.1 (HDS(C)S.2008:1.4.3.1)
There are adequate numbers of accessible toilets/showers/bathing facilities conveniently located and in close proximity to each service area to meet the needs of consumers.
This excludes any toilets/showers/bathing facilities designated for service providers or visitor use.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.4: Personal Space/Bed Areas (HDS(C)S.2008:1.4.4)
Consumers are provided with adequate personal space/bed areas appropriate to the consumer group and setting.
ARC E3.3b; E3.3c ARHSS D15.2e; D16.6b.ii
Attainment and Risk: FA
Evidence:
There is adequate space in all bedrooms for the residents to mobilise safely with the use of mobility aids. Seven caregivers interviewed state there is sufficient room to
move freely to provide cares with the use of a mobility aids. Bedrooms viewed are personalized, spacious and fixtures and carpets well maintained. Five residents
interviewed are happy with their bedroom space and outlook.
Criterion 1.4.4.1 (HDS(C)S.2008:1.4.4.1)
Adequate space is provided to allow the consumer and service provider to move safely around their personal space/bed area. Consumers who use mobility aids shall be able
to safely maneuvers with the assistance of their aid within their personal space/bed area.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.5: Communal Areas For Entertainment, Recreation, And Dining (HDS(C)S.2008:1.4.5)
Consumers are provided with safe, adequate, age appropriate, and accessible areas to meet their relaxation, activity, and dining needs.
ARC E3.4b ARHSS D15.3d
Attainment and Risk: FA
Evidence:
There is a large communal dining area, main lounge, smaller lounge and seating alcoves available for individual activities and private visiting
There is sufficient space for recreational activities to take place. The areas are welcoming and the décor provides a homely atmosphere. Seating is appropriate and
placement allows for group or individual activities to take place. There is sufficient space to allow the movement of residents around the facility using the mobility aids.
D15.3d: Seating and space is arranged to allow both individual and group activities to occur.
Criterion 1.4.5.1 (HDS(C)S.2008:1.4.5.1)
Adequate access is provided where appropriate to lounge, playroom, visitor, and dining facilities to meet the needs of consumers.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.6: Cleaning And Laundry Services (HDS(C)S.2008:1.4.6)
Consumers are provided with safe and hygienic cleaning and laundry services appropriate to the setting in which the service is being provided.
ARC D15.2c; D15.2d; D19.2e ARHSS D15.2c; D15.2d; D19.2e
Attainment and Risk: FA
Evidence:
The facility laundry is locked when not in attended. There is a defined clean and soiled laundry area. Caregivers undertake cleaning and laundry duties. A cleaning
schedule including environmental cleaning is sighted. There are adequate linen supplies. Chemicals are stored in a locked cupboard. There is personal protective
equipment available.
All staff have attended chemical safety courses and use of laundry equipment (March 2013). Feedback on the service is received verbally and through resident meetings.
Internal audits and resident satisfaction surveys identify any areas for improvement.
Criterion 1.4.6.2 (HDS(C)S.2008:1.4.6.2)
The methods, frequency, and materials used for cleaning and laundry processes are monitored for effectiveness.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.6.3 (HDS(C)S.2008:1.4.6.3)
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.7: Essential, Emergency, And Security Systems (HDS(C)S.2008:1.4.7)
Consumers receive an appropriate and timely response during emergency and security situations.
ARC D15.3e; D19.6 ARHSS D15.3i; D19.6
Attainment and Risk: FA
Evidence:
Fire evacuation practice documentation sighted.
Fire training, emergency evacuation and security situations are part of orientation of new staff and ongoing training.
Emergency equipment is available with all bar the kitchen equipment being checked annually.
Civil defence boxes and an infection control box are available (sighted).
The manager states that they have spare blankets and alternative cooking methods if required and sighted on the day of the audit are spare blankets and gas hobs in the
kitchen.
There is sufficient water stored to ensure for three litres per day for three days per resident.
The staffing level provided adequate numbers of staff to facilitate safe care to rest home level residents. First aid training has been provided for staff and there is at least
one staff member on duty at all times with a first aid certificate.
The NZ Fire Service approved the evacuation scheme on 17 April 2002. The NZ Fire Service letter of 23 January 2003 confirms that the then alterations have no effect on
the current approved evacuation scheme.
There are call bells in all communal areas, toilets, bathrooms and residents rooms. Security policies and procedures are documented and implemented by staff. There is
a registered nurse and manager on call to all residents 24 hours per day, seven days per week.
D19.6: There are emergency management plans in place to ensure health, civil defence and other emergencies are included.
Criterion 1.4.7.1 (HDS(C)S.2008:1.4.7.1)
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and
emergency procedures.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.7.3 (HDS(C)S.2008:1.4.7.3)
Where required by legislation there is an approved evacuation plan.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.7.4 (HDS(C)S.2008:1.4.7.4)
Alternative energy and utility sources are available in the event of the main supplies failing.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.7.5 (HDS(C)S.2008:1.4.7.5)
An appropriate 'call system' is available to summon assistance when required.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.7.6 (HDS(C)S.2008:1.4.7.6)
The organisation identifies and implements appropriate security arrangements relevant to the consumer group and the setting.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 1.4.8: Natural Light, Ventilation, And Heating (HDS(C)S.2008:1.4.8)
Consumers are provided with adequate natural light, safe ventilation, and an environment that is maintained at a safe and comfortable temperature.
ARC D15.2f ARHSS D15.2g
Attainment and Risk: FA
Evidence:
The facility laundry is locked when not in attended. There is a defined clean and soiled laundry area. Caregivers undertake cleaning and laundry duties. A cleaning
schedule including environmental cleaning is sighted. There are adequate linen supplies. Chemicals are stored in a locked cupboard. There is personal protective
equipment available.
All staff have attended chemical safety courses and use of laundry equipment (March 2013). Feedback on the service is received verbally and through resident meetings.
Internal audits and resident satisfaction surveys identify any areas for improvement.
Criterion 1.4.8.1 (HDS(C)S.2008:1.4.8.1)
Areas used by consumers and service providers are ventilated and heated appropriately.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 1.4.8.2 (HDS(C)S.2008:1.4.8.2)
All consumer-designated rooms (personal/living areas) have at least one external window of normal proportions to provide natural light.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
NZS 8134.2:2008: Health and Disability Services (Restraint Minimisation and
Safe Practice) Standards
Outcome 2.1: Restraint Minimisation
Services demonstrate that the use of restraint is actively minimised.
Standard 2.1.1: Restraint minimisation (HDS(RMSP)S.2008:2.1.1)
Services demonstrate that the use of restraint is actively minimised.
ARC E4.4a ARHSS D16.6
Attainment and Risk: FA
Evidence:
The policy around restraint includes definitions of restraints and enablers and use of restraint is a last resort only. The manager, registered nurse and caregivers describe
the service philosophy around restraint is that it is used as an intervention that requires a rationale and is regarded as a last intervention when all other interventions or
calming/defusing strategies have not worked.
There are no residents using restraint or enablers. The manager describes any use of enablers as voluntary and the least restrictive option.
Criterion 2.1.1.4 (HDS(RMSP)S.2008:2.1.1.4)
The use of enablers shall be voluntary and the least restrictive option to meet the needs of the consumer with the intention of promoting or maintaining consumer
independence and safety.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
NZS 8134.3:2008: Health and Disability Services (Infection Prevention and
Control) Standards
Standard 3.1: Infection control management (HDS(IPC)S.2008:3.1)
There is a managed environment, which minimises the risk of infection to consumers, service providers, and visitors. This shall be appropriate to the size and scope of the
service.
ARC D5.4e ARHSS D5.4e
Attainment and Risk: PA Low
Evidence:
There are clear lines of accountability for infection prevention and control that lead from all staff up to the manager with oversight from the registered nurse.
Infection prevention and control is integrated into the two monthly staff meetings.
All staff interviewed aim to keep the environment and residents free from infection.
The programme is appropriate to the size and scope of the service.
There is a designated infection control coordinator (manager with clinical oversight by the registered nurse) as confirmed by the manager and registered nurse
interviewed.
Staff describe taking sick leave when not able to attend work.
An improvement is required to annual review of the infection control programme.
Criterion 3.1.1 (HDS(IPC)S.2008:3.1.1)
The responsibility for infection control is clearly defined and there are clear lines of accountability for infection control matters in the organisation leading to the governing body
and/or senior management.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 3.1.3 (HDS(IPC)S.2008:3.1.3)
The organisation has a clearly defined and documented infection control programme that is reviewed at least annually.
Attainment and Risk: PA Low
Evidence:
The infection control surveillance programme is reviewed at each two monthly staff meeting.
Finding:
The infection control programme is not reviewed annually.
Corrective Action:
Ensure that the infection control programme is reviewed annually.
Timeframe (days): 180
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 3.1.9 (HDS(IPC)S.2008:3.1.9)
Service providers and/or consumers and visitors suffering from, or exposed to and susceptible to, infectious diseases should be prevented from exposing others while
infectious.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 3.2: Implementing the infection control programme (HDS(IPC)S.2008:3.2)
There are adequate human, physical, and information resources to implement the infection control programme and meet the needs of the organisation.
ARC D5.4e ARHSS D5.4e
Attainment and Risk: FA
Evidence:
The manager provides oversight of infection control programme with the registered nurse providing clinical insight and oversight. The infection control coordinator states
that she has access to the District Health Board nurse specialist and general practitioners when required.
The infection control team includes all staff and is the staff meeting.
The infection control coordinator has access to relevant and current information, which is appropriate to the size and complexity of the organisation, including: the internet,
the Ministry of Health web pages, text books, articles and on-going in-service education.
The general practitioner confirms that information is given to the service when required.
Criterion 3.2.1 (HDS(IPC)S.2008:3.2.1)
The infection control team/personnel and/or committee shall comprise, or have access to, persons with the range of skills, expertise, and resources necessary to achieve the
requirements of this Standard.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 3.3: Policies and procedures (HDS(IPC)S.2008:3.3)
Documented policies and procedures for the prevention and control of infection reflect current accepted good practice and relevant legislative requirements and are readily
available and are implemented in the organisation. These policies and procedures are practical, safe, and appropriate/suitable for the type of service provided.
ARC D5.4e, D19.2a ARHSS D5.4e, D19.2a
Attainment and Risk: FA
Evidence:
D 19.2a: There are comprehensive infection control policies that supports the Infection Prevention and Control Standard SNZ HB 8134:2008. The infection control policy
has been reviewed in 2013. It includes all aspects of infection control e.g. infection control, chain of infection, outbreak policy, outbreak log, scabies, terms of reference,
job description, antimicrobial guidelines, decontamination, sickness policy, hand hygiene, linen management, management of staff with communicable disease, pandemic
plan and policy, prophylactic antimicrobial guidelines, single use items, respiratory hygiene/cough etiquette, standard precautions, transmission based precautions, UTI,
waste management and waste management flowchart.
The infection control policies link to other documentation and uses references where appropriate.
Criterion 3.3.1 (HDS(IPC)S.2008:3.3.1)
There are written policies and procedures for the prevention and control of infection which comply with relevant legislation and current accepted good practice.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 3.4: Education (HDS(IPC)S.2008:3.4)
The organisation provides relevant education on infection control to all service providers, support staff, and consumers.
ARC D5.4e ARHSS D5.4e
Attainment and Risk: FA
Evidence:
Infection control training is provided to staff annually at least - last provided to staff in May and November 2013 with staff also completing a questionnaire in October 2013.
Staff have also completed training related to infection control e.g. food safety in February 2013.
On induction all new staff are trained regarding standard precautions, hand hygiene and waste disposal as described by the new staff member interviewed and review of
orientation checklists.
Residents receive information around infections as per their needs and each resident who has an infection has as problem list recording the infection and a related short
term care plan (sighted in two files reviewed).
Five of five residents interviewed confirm that they receive information related to their needs and staff describe giving information in a way that they understand.
The general practitioner confirms that staff give residents a lot of information as per their needs.
The manager has had infection control training last in June 2013.
Criterion 3.4.1 (HDS(IPC)S.2008:3.4.1)
Infection control education is provided by a suitably qualified person who maintains their knowledge of current practice.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 3.4.5 (HDS(IPC)S.2008:3.4.5)
Consumer education occurs in a manner that recognises and meets the communication method, style, and preference of the consumer. Where applicable a record of this
education should be kept.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Standard 3.5: Surveillance (HDS(IPC)S.2008:3.5)
Surveillance for infection is carried out in accordance with agreed objectives, priorities, and methods that have been specified in the infection control programme.
Attainment and Risk: FA
Evidence:
The surveillance programme is outlined in policy and is determined by the infection control team. A monthly infection summary report is completed. The surveillance
programme includes monthly analysis of infections and a monthly surveillance record form.
Infection control data is reported to the two monthly staff meeting with discussion and analysis of information sighted in minutes reviewed.
The surveillance of infection data assists in evaluating compliance with infection control practices.
The general practitioner interviewed is aware of the infection control programme and states that staff provide care for any resident with infections as per policy.
Criterion 3.5.1 (HDS(IPC)S.2008:3.5.1)
The organisation, through its infection control committee/infection control expert, determines the type of surveillance required and the frequency with which it is undertaken.
This shall be appropriate to the size and complexity of the organisation.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)
Criterion 3.5.7 (HDS(IPC)S.2008:3.5.7)
Results of surveillance, conclusions, and specific recommendations to assist in achieving infection reduction and prevention outcomes are acted upon, evaluated, and
reported to relevant personnel and management in a timely manner.
Attainment and Risk: FA
Evidence:
Finding:
Corrective Action:
Timeframe (days):
(e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.)