STRATEGY AND STRATEGIC INTEGRATION: ORGANIZATIONAL PERSPECTIVE - Tarak Bahadur K.C., PhD Strategic Human Resource Management Training Session Outline 2 Strategy - concept Strategic thinking Strategic management framework Strategic integration Strategy 3 4 Exercise 5 What comes to your mind while talking about Strategy? Please create a PICTURE/DIAGRAM within 5 minutes that expresses the term- ‘Strategy’. (You may use words or phrase as supplement) o Each participant will get 1 minute for drawing o Succeeding officers may build on the concept already drawn o Executives are requested not to communicate while drawing o Circulate your drawing to other groups o Share learning in plenary in 5 minutes Strategy as defined by participants 7 Strategy 8 - is a plan / tactics / scheme one adopts to get something done under conditions of uncertainty. - is a method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem. - is an action oriented plan of operation for achieving desired goals based on situation analysis, and emphasises what an organisation will be doing in future. - is the answer to the question “How”? Strategies are simply a set of actions that enable an organisation to achieve results. 9 5 Ps of Strategy – H Mintzberg 10 Plan Perspective Strategy Position Ploy Pattern Strategy … 11 PLAN o Consciously intended course of action, a set of guidelines to deal with the situation PLOY o Specific maneuver intended to outwit an opponent or competitor PATTERN o In a stream of actions…consistency in behavior whether or not intended POSITION o Means of locating an organization in an environment PERSPECTIVE o An engrained way of perceiving the world Strategy 12 Managerial Intent 1. Logical incremental 2. Rational command 2. Cultural / Political Process 1. 1. Strategy: A Managerial Intent 13 Logical incremental o o o o o o Standardized planning procedures Systematic data collection and analysis Constant environmental scanning On going adjustment of strategy Tentative commitment to strategy Step by step small scale change Strategy: A …. 14 Rational command Senior managers determines and direct strategy o Strong vision or mission o Definite and precise objectives o Analysis and evaluation of environments o Clear plans o 2. Strategy: A Cultural/Political Process 15 o o o o o o o Muddling through Managing conflicting interest groups Powerful groups with control over critical resources more likely to influence strategy Standardized way of doing things Routines and procedures embedded in organizational strategy Deeply rooted beliefs and assumptions Strong resistance to change Gradual adjustment to strategy Strategy: A …. 16 Externally dependent o o o o o Strategy is imposed by external forces (e.g. legislation, parent organization) Freedom of choice severely restricted Groups dealing with the environment have greater influence over strategy Political activity within organization and between environment likely Externally driven strategy - Johnson & Scholes Strategic Intent 17 Strategy could be described as an expression of the intentions of the organization – what it means to do and how, as Wickens (1987) put it, the business means to ‘get from here to there’. Strategic intent could be a very broad statement of vision or mission and/or it could more specifically spell out the goals and objectives to be attained over the longer term. The strategic intent sequence has been defined by Miller and Dess (1996) as: o a broad vision of what the organization should be; o the organization’s mission; o specific goals, which are operationalized as: o strategic objectives. Strategic Intent 18 Strategic Thinking 19 Strategic Thinking 20 Strategic Thinking- Development 21 Impact Fundamental and sustained Strategic Thinking Strategic Core Enabler Management Integrated Systems Strategic Planning Methods Limited 1960s Time Self Assessment 22 Assess your strategic thinking abilities Time 10 minutes Part II: Scoring Use the following table to interpret your score. 23 104–125 Exceptional: You’re a talented strategic thinker who possesses many of the traits, behaviors, attitudes, and cognitive capacities that are necessary for thinking strategically. 78–103 Superior: You’re a highly effective strategic thinker in many areas but would benefit from refining some of your skills. 51–77 Adequate: You know and practice many of the basics of strategic thinking. However, you can increase your success by further extending your skills. 25–50 Deficient: You’ll need to work broadly on your strategic thinking skills so that you can learn how to analyze opportunities and problems from a broad perspective and understand an action's potential impact on others. Strategic Thinking- Principles 24 Strategic Thinking 25 Strategic Thinking - Level 26 Strategic Thinking 27 Strategic thinking means asking “Are we doing the right thing?” Precisely, it means making that assessment using three key requirements about strategic thinking: o A definite purpose be in mind; o An understanding of the environment, particularly of the forces that affect the fulfillment of purpose; o Creativity in developing effective responses to those forces. Strategic Management 28 … is the application of strategic thinking to the job of leading an organisation. “Managing strategically”, in other words: o ‘Diagnosing situation strategically’, and o ‘Applying knowledge strategically’ …is the application of strategic thinking to the job of leading an organisation. “… is continuous, iterative process aimed at keeping an organization as a whole appropriately matched to its environment.” - Certo and Peter … Is an ongoing process and involving a series of steps to be followed. Strategic Plan 29 In order to determine where we are going, where we stand, then determine where we want to go and how we will get there. The resulting document is SP for performance improvement to achieve desired goals. A living document that has ability to create successful future of the organization NOT large document with detailed plans created arduously over months at great effort and abandoned after they have been duly acknowledged and then filed away. Strategic Planning 30 … is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue strategy including its people and capital. … is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organisation is, what it does, and why it does it with a focus on the future. It is defined as the process of addressing the following questions: o Where are we? SWOT – Analysis o Where do we want to be? – VMO o How do we get there? – Strategy Formulation Strategic Planning Process 31 1. 2. 3. 4. 5. Getting ready (agreement) Environmental analysis (SWOT analysis) Strategy Formulation (Identification of Strategic Issues, Vision/Mission, Objectives, Roles, Strategies) Strategy Implementation (Strategic Actions/Action plan- Tasks/Activities, By whom, By when, Critical Success Factors, etc.) Evaluation and Control 1. Getting Ready (Agreement) 32 Assessing readiness o Commitment of leadership o Ability of leaders to devote necessary attention to the ‘big picture’ The purpose is to develop initial agreement among key internal decision makers about overall planning process for their support and commitment Steps in preparing for planning 33 Obtain formal commitment Select a strategic planning committee- a combination of ‘visionaries’ and ‘actionaries’ or a planning liaison to spearhead the process, and clarify roles Develop a work plan or a plan to plan that outlines who is responsible for each outcome and time frames Consider the adequate level of resources (money and time) required for appropriate planning process Identify the information that must be collected to help make sound decisions 2. Environment Analysis 34 This is undertaken to assess an organisation’s ability to deal with its environment by identifying strengths, weaknesses, opportunities and threats (SWOT). Internal- What are major internal Strengths and Weaknesses in terms of Structure, Resources, Processes, Performance, Culture, etc. ? External- What major external Opportunities and Threats (Political, Economic, Social, Technology, Legal, Stakeholders, etc.) do the organisation has? 3. Strategy Formulation 35 The formulation of strategy is best described as a process for developing a sense of direction and ensuring strategic fit. The outcome of which is a formal written statement that provides a definitive guide to the organization’s intentions. Identifying Strategic Issues- fundamental policy question/choice which affects an organization’s mandate, goals, programs, management processes, organization structure, culture, etc. Vision/Mission, Objectives, Roles, Strategies An effective strategy is: o Technically workable o Politically acceptable to key stakeholders o Accords with the organization’s philosophies and values o Ethical and legal o Deals with the issues supposed to address Approaches to strategy formulation 36 Whittington (1993) has identified four approaches to the formulation of strategy: 1. Classical – as a rational process of deliberate calculation. 2. Evolutionary – as an evolutionary process that is a product of market forces in which the most efficient and productive organizations win through. 3. Processual – strategy formulation as an incremental process that evolves through discussion and disagreement. 4. Systemic – strategy is shaped by the social system in which it is embedded. Choices are constrained by the cultural and institutional interests of a broader society rather than the limitations of those attempting to formulate corporate strategy. 37 Considerations in Formulating Strategy Organisational competence and resources to capture opportunities Environmental threats to its longterm well being Personal values and aspirations of managers Societal obligations and ethical considerations Organisational culture 4. Strategy Implementation 38 For effective implementation, it needs to be translated into more detailed policies that can be understood at the functional level of the organization. A General Framework for Strategy Implementation 39 o o o o o o Building an organisation structure to the requirements of the strategy Allocating resources and energies on accomplishment of the strategic goals Ensuring organisation-wide commitment Installing administrative support system Shaping the organisation culture to fit the strategy Exerting strategic leadership Basic Approaches to Strategy Implementation 40 I. II. III. IV. V. Commander Approach Organisational Change Approach Collaborative Approach Cultural Approach Crescive Approach I. Commander Approach Manager determines “best” strategy Manager uses power to see strategy implemented Three conditions must be met: 1. Manager must have power 2. Accurate and timely information is available 3. No personal biases should be present II. Organisational Change Approach Focuses on the organisation Includes focusing on the organisation’s staffing and structure Often more effective than commander Used to implement difficult strategies III. Collaborative Approach Enlarges the organisational change approach Manager is a coordinator Management team members provide input Group wisdom is the goal IV. Cultural Approach Includes lower levels of the organisation Breaks down barriers between management and other employees Everyone has input into the formulation and implementation of strategies V. Crescive Approach 45 Moves upward from the "doers“ and lower middle-level managers The top management team shapes the employees' premises “Strategy" becomes the sum of all successful approaches 5. Evaluation and Control 46 The implementation of the strategy must be monitored and adjustments made as needed. Evaluation and control consists: I. Defining parameters to be measured II. Defining target values for those parameters III. Performing measurements IV. Comparing measured results to the predefined standard V. Making necessary changes Strategic Integration 47 Integration (from the Latin integer, meaning whole or entire) generally means combining parts so that they work together or form a whole. Gradual combination and transformation of independent components of organizations into cohesive and synergistic entities. Facilitates the continuous alignment of business strategies within the ever changing business environment. Internal Integration 48 Strategic approach to internal integration involves streamlining the internal operations of an organization (e.g. human resource, finance, operations, maintenance, procurement, bookkeeping, etc.). All the staff of an organization should be involved in the strategic integration process and provided with adequate access to all the relevant information that pertains to the integrated approach to operations. Organizations can make use of both manual methods and information technology (IT) to link internal systems and communicate procedure modifications across all levels of the chain of production. External Integration 49 Strategic approach to external integration involves streamlining functional activities that affect external stakeholders (such as suppliers, regulators, clients, service recipients, etc.). Integration of strategies governing external stakeholders requires the implementation of effective networking and communication systems. Functional Integration 50 Organizatio nal Strategy Human Resource Strategy Key Requirements for Effective Functional Integration 51 Political and top management vision and leadership Planning functional integration Implementation issues Monitoring and evaluation Building a Strategic Integration Capability 52 Organization structure and culture Managerial control system Managerial incentives Strategic nature of HRM 53 The most significant feature of HRM is the importance attached to strategic integration, which flows from top management’s vision and leadership, and which requires the full commitment of people to it. This is a key policy goal for HRM, which is concerned with the ability of the organization: o o o to integrate HRM issues into its strategic plans, to ensure that the various aspects of HRM cohere, and to encourage line managers to incorporate an HRM perspective into their decision making. - David Guest (1987, 1989a, 1989b, 1991) Requirements for Strategic Human Resource Managers 54 Information management Planning skills Management skills Integration skills; and Change management skills “If you don’t have a strategy, you will be …. part of somebody- else's strategy. - Alvin Toffler The story continues… 56