Support Training Module
Support Manual
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“On The Lot” – How it all works…
Craigslist Settings
Post to Craigslist
Backpage Settings
Post to Backpage
eBay Settings
Post to eBay
Social Media (Facebook and Twitter)
Banners
User Management
Call Tracking / Communications Package
Craigslist Best Practices
Most Popular Questions
Q&A
Contact Information
“On the Lot” – Home Page
On The Lot - Detail
•Primary Sort
•Secondary Sort
•Sort By: New / Used / All
•Sorting on All Columns
•Market Status
•Vehicle Overview
•Post to Any Portal
Getting Started – Craigslist Settings
Settings
Craigslist
CL Settings
CL Settings
Posting To Craigslist
•From “Select an Action”
•Click Post to Craigslist
Step 2 – Click “Post to Craigslist”
Step 3 – Login to Craigslist
(only required 1st time / per session)
Step 4 – Enter Captcha Code
(if / when craigslist requires captcha code)
Posting to Craigslist Complete
Automatically returned to “On the Lot” – Ready to list your next vehicle.
“Quick Renew” Craigslist Feature
Once a craigslist ad has been live for 48 Hours, it becomes eligible for renew.
1. Click the Renew button individually under each eligible vehicle
2. Click on the “Quick Renew” button and renew up to 25 ads at a time!
Quick Renew Button
•Select the Craigslist account
•Click “Quick Renew” Button
•Up to 25 Ads will be renewed
•No Captcha Code required
Getting Started – Backpage Settings
Backpage Settings 2
Backpage Settings 3
Posting to Backpage - Manually
•From “Select an Action”
•Select “Post to Backpage”
Posting to Backpage
Ensure vehicle details and description are correct – Click Save and Continue
Manual Post to Backpage 2
Preview Ad – then click “Send to Backpage”
Manual Post to Backpage 3
•Confirm Email Address
•Confirm Phone
•Click Continue
Manual Post to Backpage 4
Manual Backpage Post - Confirmation
Click Yes – Ad was successfully posted
You will return to “On the Lot” – Notice Post Confirmation – and your ready for next action.
Getting Started – eBay Settings
eBay Settings 2
eBay Settings - Info Section
eBay Settings – First Time
eBay Settings/ Confirm Identity
Posting to eBay
•From “Select an Action”
•Click “Post to eBay”
Posting to eBay 2
Confirm vehicle details – Click Save and Continue
Posting to eBay 3
Choose listing options and available upgrades – Select Save and Preview
Posting to eBay
Preview your Ad – Scroll to the bottom – Click “Post to eBay” and you’re done!
Social Media
•From “Select an Action”
•Click “Post to Social”
Social Settings/ FB and Twitter
(the 1st time you attempt to post, you will be prompted to link
your Facebook and Twitter accounts)
Posting to Facebook / Twitter
Once you have set up your tokens and linked your Facebook and/or Twitter accounts,
Simply select which site you want to send your vehicle to: Facebook, Twitter or Both.
Next, select “Post”
Social Media Manager
The “Social” tab on the Navigation Menu opens the Social Media Manager
You can view posts, generate coupons, and search the web for relevant posts from the SMM.
Banners
Banner Options
Banners are found on all dealer ads.
The system will automatically generate a banner with the dealer’s information.
You may update and/or create additional banners.
You may upload a banner into the system (950 x 150 pixels)
If you need help, simply CLICK HERE (below) and we will make a customer banner for you!
Adding System Users
From the Reseller Admin View: Select Settings > Users
Select “Add User” to add additional users to a dealers account
New User Set-up
Select a new User Name, Email Address, Name, Phone Number (Call Tracking phone # will
forward to this number), Unique Password, and choose Role: Dealer, Sales + Finance, or Sales.
Dealer Role = All system permissions (unrestricted)
Sales + Finance = Access all system functions and Credit Application viewing ability.
Sales = System access to Post and Repost only.
Click “Add” and the new user has been added.
Call Tracking
Communications Package Settings
Extensions are used for tracking purposes. Although not recommended, they can be disabled.
From the Reseller Admin View, Select Settings > Call Tracking. Check “Turn off Extensions”
Craigslist Best Practices
Most Popular Questions
• How do I find my ads on craigslist?
– Craigslist pushes ads live every 15 minutes. Make sure
you’re logged in and following best practices. From “On
the Lot” > Active on CL will display all listed vehicles.
• How do I post to multiple craigslist markets?
– You must have a separate Craigslist account for each
market. Clear cookies on your machine prior to switching
accounts / markets. Make sure you’re logged in and
following craigslist best practices.
• How many ads can I post a day on craigslist?
– Every CL account is different. We find that posting 20-30
ads per day throughout an 8 hour period is acceptable.
Make sure you’re following best practices.