2 0 1 2 S WA A A E
S T U D E N T P R E S E N T AT I O N
Bridging Generations & Learning for Tomorrow
STEP 1
Identify At Risk Positions and
Critical Knowledge…
Who Are The Workers?
Generational Percentages
5%
34%
39%
22%
Traditionalist
Baby Boomers
Generation X
Generation Y
What’s So Different About Them?
Traditionalist
Baby
Boomers
Outlook
Work Ethic
View of Authority
Practical
Dedicated
Respectful
Optimistic
Driven
Love/Hate
Skeptical
Balanced
unimpressed
Leadership By…
Hierarchy
Relationships
Perspective
Self-Sacrifice
Civic-Minded
Consensus
Personal
Gratification
Team-Oriented
Competence
Reluctance To
Commit
Self-Reliant
Turn-Offs
Communication
Vulgarity
Formal
Political correctness
Face To Face
Clichés, Hype
Informal
Value Work/Life
Balance
Digital Adapters
Loyal, Inclusive
Civic-Minded
Cynicism
Condescension
Technology
Work/Life Blended
Together
Digital Natives
I Deserve It
I Expect It
Work/Family
Technology
Time Away From
Office
Keep Work Separate Work Comes From
Digital Aliens
Digital Immigrants
I've Earned it
If I want it, I'll Take It
Generation X Generation Y
Hopeful
Ambitious
Relaxed, Polite
Achievement, pulling
together
What Positions Are At Risk?
Traditionalists
(Already Begun to Retire)
Baby Boomers
(Will Soon Retire)
STEP 2
Identify Successors for At Risk
Positions and Critical
Knowledge…
Where Do The Successors Fall?
STEP 3
Develop A Knowledge Transfer
Plan…
Determine Objectives
Select Methods
That Gain & Use Critical Knowledge…
Categories: Gain & Use


Gain: These methods help a person to collect and receive
information or knowledge from another source.
Use: These methods help a person apply what they have
learned into their job duties, responsibilities, projects, etc.
Methods to Gain & Use Critical Knowledge:
Gain:
Collect & Receive
Use:
Apply What You Learned
Job Shadowing
Job Guides
Mentoring
Learning Games
Training
E-Learning
Succession Plans
Job Aids
Learning Games
Volunteer
Interviews
E- Learning
Interactive Flashcards
Select Methods
That Evaluate Knowledge Transfer…
Category: Evaluate

Evaluate- These methods help a person review and
monitor what they have been doing, and if they are
doing it the best way possible.
Methods To Evaluate Knowledge Transfer:
Evaluate:
Review & Monitor
Project Reviews
Performance Reviews
E-Learning Reviews
Develop A Timeframe
STEP 4
Execute Knowledge Transfer
Plan…
STEP 5
Use Appropriate Methods to Store
Critical Knowledge…
Category Choices: Manual, Audible, Visual

Manuals- These are written and typed tools that can help keep records,
procedures, instructions, etc.


Audibles- These are listening tools that can help explain procedures, instructions,
step-by-step guides, etc.


For example:
 Hand-written Outlines and Notes
 Typed Instructions on Excel Spreadsheets
For example:
 Voice Recordings
Visuals- These are relatable tools that can help further explain procedures,
instructions, etc.

For example:
 How-to Videos
 Webinars
Master List: Manuals, Audibles, Visuals
Manuals:
Written or Typed
Tools
Audibles:
Listening Tools
Visuals:
Relatable Tools
Flash Drive Records
Voice Recordings
Webinars
Document Processes
Voisse.com
(Audio)
“How-to” Videos
Written /Typed Outlines
Paper Records
StudyBlue.com
(Flashcards)
Video Slide…
Presentation Wrap Up…