Team 2:
Jason Nam
Sharisse Turnbull
Jesse Gentile
PHASE 1

Project Manager: Jesse Gentile
Sub Prime: Yoon Jeon
 Additional Team members from other teams during original
team structure: Jason Nam, Helen Lamb, Sharisse Turnbull

IDENTIFYING THE PROBLEM

After observations of the skate floor, input
from Nicole, and team discussions, team two
came up with the following target problems:
* Decrease the accident rate of skaters.
* Identify ways to standardise and maintain
consistent floor guard behaviour.
* Make Skate World less legally liable.
PROJECT MISSION


Mission: Generate, design and develop solutions to floor
guard behaviour and customer safety issues, and
provide a plan for evaluating the implementation of
these solutions.
Objectives:
1. Devise effective, efficient and practical solutions
2. Decrease the accident rate of skaters
3. Identify ways to standardise and maintain
consistent floor guard behaviour
4. Provide legal safeguards for the client’s
organisation
POSSIBLE SOLUTIONS
As a team, 21
possible solutions
were generated.
 These were brought
to the client for
ranking & selection.
 11 solutions were
selected by the
client.

SOLUTIONS CHOSEN
From the 11 possible solutions, 4 were
selected as ideal for our team to work on.
 DJ job
 High Visibility Floor floor guard shirts
 Quarterly feedback session
 Devise incentive/punishment program.

Solutions 3 and 4 were combined into one feedback and incentive
program.
PLANNING & SCHEDULING

Yoon Jeon & Jesse Gentile created a work breakdown
structure and a semester long calendar to guide team
2 in the development of the four solutions.
PLANNING & SCHEDULING - WBS
PHASE 1 CLIENT SIGN OFF
FEB 12, 2008
PHASE 2

Project Manager: Sharisse Turnbull
Sub Prime: Jesse Gentile
 Additional Team members: Jason Nam

SCOPE & CALENDAR ADJUSTED
As the semester moved along, team two
realized the scope of the project was too
large for the time available.
 After consultation with the client, the project
manager scaled back the scope of the
project to the incentive and feedback
solution.

INTERVIEWING FLOOR GUARDS


At least seven floor
guards were
interviewed to
discover what
motivated them and
what incentives
they would most
appreciate.
From these,
several incentives
were selected for
review by Nicole.
FEEDBACK SYSTEM IDEAS

A sketch for a
feedback board
was drawn up.

The board and
incentive ideas
were brought to
Nicole for
selection &
review.
PROTOTYPES CREATED
PHASE 3

Project Manager: Jason Nam

Sub Primes: Jesse Gentile, Sharisse Turnbull
FINAL CALENDAR
FORMATIVE FEEDBACK & OBSERVATION
The client tested
the prototypes for
two weeks.
 Team two made
observations of
staff using or not
using the
feedback system

FINAL PRODUCT
Following input from the client and
feedback, the final product was
established.
 No revisions were needed for the
feedback notepads.
 Minor changes were made to the
motivation board.

FINAL PRODUCT