AMR Corporation - American's Parent Company
Overview
At the company’s annual meeting in May 1982, stockholders approved a plan of reorganization under which a new holding company, AMR
Corporation, was formed and became the parent company of American Airlines. The reorganization took effect on Oct. 1, 1982. The formation of AMR
had no effect on day-to-day operations of American, but it did – and still does – provide the company with access to sources of financing that otherwise
might not be available. The holding company structure also allows the company to take advantage of appropriate new opportunities. The name “AMR”
was taken from the airline’s three-letter New York Stock Exchange trading symbol. It simply stands for “American.”
Today, AMR is the parent company of both American Airlines, Inc. and American Eagle Airlines, Inc., and has a number of businesses and key
facilities within its corporate structure. The company is also a founding member of the global oneworld Alliance. All aspects of the airline’s worldwide
activities are overseen from AMR’s Corporate Headquarters campus in Fort Worth, Texas. AMR’s businesses and key facilities include:
Corporate Headquarters Campus
Located in two modern office buildings along Amon Carter Boulevard in Fort Worth’s CentrePort commercial park, AMR’s headquarters occupies a
total of about 1.4 million square feet and is home to more than 4,300 employees. The Headquarters was relocated to Fort Worth from New York City in
July and August of 1979. Just a few minutes south of DFW International Airport, site of American’s largest connecting hub, the Headquarters is at the
heart of the airline’s global route network, an important advantage in managing what is truly a worldwide enterprise.
American Airlines
American Airlines is one of the largest airlines in the world, contributing more than $150 billion per year to the U.S. economy. American and its regional
airline affiliates, American Eagle and the AmericanConnection airlines, serve 250 cities in over 40 countries with more than 3,400 daily flights. Among
domestic U.S. airlines, American’s 2007 market share was 18%. American’s network covers points throughout North America, the Caribbean, Latin
America, Europe and the Pacific. American has major connecting hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, and St. Louis, and a large
concentration of Caribbean service at San Juan, Puerto Rico. About 90% of American’s flights begin or end at these hubs. American’s “Transcon”
services between cities on the U.S. East and West Coasts have long been important non-hub flights. American also has a large presence in other large
U.S. metropolitan areas – New York (four airports), Los Angeles (four airports) and Boston. In 2007, about 35% of American’s flying was international –
Latin American and the Caribbean, 16.6%; Europe, 14.5%; and Pacific, 4.1%. The combined network fleet numbers more than 900 aircraft. In 2007,
American carried approximately 98 million passengers, about equal to one-third of the U.S. population. American has nearly 82,000 employees
worldwide, and American Eagle has about 13,000. Approximately 65% of AA’s employees are represented by one of three labor unions – Allied Pilots
Association, Association of Professional Flight Attendants, Transport Workers Union.
On an average day, American Airlines alone will…
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Fly about 270,000 passengers
Receive more than 239,000 reservations calls.
Handle more than 300,000 pieces of luggage.
Fly about 3,300 flights.
American’s award-winning Web site, AA.com, allows customers to conveniently search for and book air fares and award travel; select seats; make
hotel, rental car, and cruise reservations; get flight arrival and departure information; sign up for flight status notification, and even check-in and print
boarding passes. Customers can also manage their AAdvantage accounts at AA.com, as well as sign up to receive email offers from American and get
customized DealFinder SM alerts. What’s more, customers who purchase tickets at AA.com get a lowest fare guarantee and never pay an online
booking fee.
American Airlines is a founding member of the global oneworld Alliance, which brings together some of the best and biggest names in the airline
business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, oneworld’s members
serve nearly 700 destinations in over 140 countries and territories.
AmericanAirlines, American Eagle, the AmericanConnection airlines, AA.com and AAdvantage are registered trademarks of American Airlines, Inc.
American Airlines Cargo
American Airlines Cargo, a division of American Airlines, Inc., provides over 100 million pounds of weekly cargo lift capacity to major cities in the United
States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Overall, AA Cargo transports more cargo than any airline that doesn’t
operate freighter aircraft. American, American Eagle and the AmericanConnection regional carriers serve more than 250 cities in over 40 countries with
about 4,000 daily flights. There are more than 1,000 aircraft in the combined network fleet. American provides one of the largest cargo networks in the
world, with cargo terminals and interline connections available across the globe. About 80% of cargo shipments are international; 56% originate
outside the U.S.
American Eagle
In 1984, American Airlines established American Eagle as its regional airline affiliate. The American Eagle network is now the largest regional airline
system in the world, connecting passengers to and from American flights at its hubs and other key cities. It operates more than 300 aircraft with more
than 1,700 flights a day and serves more than 150 cities throughout the Unites States, Canada, The Bahamas and the Caribbean. Its seven hubs are
Boston, Chicago O’Hare, Dallas/Fort Worth, Miami, Los Angeles, New York LaGuardia/JFK and San Juan, Puerto Rico. Together, American, American
Eagle and the AmericanConnection airlines serve 250 cities in over 40 countries with about 4,000 daily flights. The combined network fleet numbers
more than 1,000 aircraft. In 2007, American Eagle alone carried about 21 million passengers, connecting about 10.2 million passengers to and from
American flights. American Eagle has approximately 13,000 employees. In 2007, AMR announced plans to divest American Eagle in 2008, but those
plans have been deferred because of industry and economic conditions.
Key American Airlines Facilities
American Airlines Training and Conference Center
The American Airlines Training and Conference Center is located in the Dallas/ Fort Worth area, just minutes south of Dallas/Fort Worth International
Airport. When the Center first opened in 1957 as the American Airlines Stewardess College, it was one of the first facilities in the airline industry for the
centralized training of airline cabin attendants. Through the years, the Center’s role as evolved dramatically. Still American’s base for training flight
attendants, the Training and Conference Center is now also designed to encourage learning and professional growth without distraction for companies
and organizations of all kinds. The Center is available for conferences, team-building programs and catered events. The facility includes:
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75,000 square feet
75 training and conference rooms
A 300-seat theater
8 suites and 291 guest rooms:
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30 with twin beds
63 with double beds
149 with queen beds
49 with king bed
5 executive board rooms
7 aircraft cabin simulators for flight attendant training
American Airlines Flight Academy
Opened in 1971 just south of Dallas/Fort Worth International Airport, the American Airlines Flight Academy is an institution dedicated to safety in air
travel and is the center for all pilot training activities at American and American Eagle. Recognized by the aerospace industry as one of the finest flight
training facilities in the world, the Flight Academy operates 365 days a year and on any give month, has more than 1,000 AA pilots visit for training. The
Flight Academy houses a total of 27 highly advanced cockpit simulators for training on each aircraft type flown by American and American Eagle, all
the way up to Boeing 777. Each year, American’s and American Eagle’s pilots “fly” millions of very challenging training miles. Without ever leaving the
ground, pilots are tested and challenged with literally thousands of emergency scenarios and malfunctions to ensure safety and prepare them for any
eventuality. American also leases certain Flight Academy pilot-training facilities to other airlines. The Flight Academy’s 27 full-flight simulators include:
American Airlines Simulators
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4 - B737
6 - MD80
3 - B757
3 - B767
3 - B777
1 - A300
2 - F100 (for contract training)
1 - B727 (for contract training)
American Eagle Simulators
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1 - Saab 340B
1 - ATR-42
2 - ERJ-145
Types of Training Done by American and American Eagle
Qualification Curricula:
Initial – New to aircraft and duty position (new hire for MD80 First Officer)
Transition – New to aircraft (from MD80 First Officer to B767 First Officer)
Upgrade – New to duty position (from First Officer to Captain)
Continuing Qualification Curricula:
Recurrent – American pilots do this every nine months
Requalification – Retraining for pilots who have not flown a particular aircraft for some time
The System Operations Control Center
Located in a three-story building near DFW Airport, the System Operations Control Center is the nerve center of the worldwide American Airlines route
network, coordinating the day-to-day, minute-by-minute operation of the airline. Years ago, many of SOC’s activities were performed at key regional
locations like New York, Chicago and Los Angeles. Now, all of these critical operational oversight functions are consolidated in one major, cutting-edge
operating center – SOC. Today, SOC must manage a global, complex, and fast-moving network of people, aircraft, equipment and facilities, with safety
and customer service top priorities.
Overall, SOC fulfills two major needs for American: 1) The need to coordinate and monitor daily and minute-by-minute operating decisions on a
centralized, system-wide basis for what is now a global network, and 2) The need to meet Federal Aviation Regulations for operational control of the
route system and the decisions that affect those operations. In doing this, SOC:
Manages System Operating Integrity
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Safety (in flight and on the ground)
Customer Service (dependability)
Communications (flow of operational information)
Manages System Balance
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Aircraft (availability, substitutions, spare airplanes)
People (flight crews, ground employees, passengers)
Airports (Air Traffic Control, construction, closures)
Facilities (gates, terminals, ground transportation)
Airspace (weather, route congestion)
SOC is managed by a total of four Center Managers and eight Sector Managers who, working in shifts around the clock:
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Act as full-time representatives of top management for monitoring and effectively controlling the use of Company resources.
Consider the entire operation, anticipate events, and resolve competing interests.
Manage any abnormal or emergency situation that affects any part of the airline, its passengers, it employees or its facilities.
Key functional areas of SOC include:
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Flight Dispatch – 176 FAA certified flight dispatchers are assigned to more than 30 Dispatch Desks, working 27 geographical areas. They
are co-responsible with AA’s Captains for the safety of flight operations.
Weight and Balance – A total of 70 highly trained Weight and Balance people establish a working Load Plan to field locations for all AA
departures systemwide
Flight Planning Support – A team of 14 highly trained people ensures the accuracy of the flight plan route database, covering more than
10,000 routes worldwide.
Corporate Complaint Resolution – A team of eight senior analysts works to ensure maximum accessibility for travelers with disabilities or
medical conditions.
Air Traffic Systems – Two managers interface with 22 Regional Air Route Traffic Control Centers to help manage air traffic issues.
Operations Coordinators – This team of experts helps manage unplanned operational events such as those presented by hurricanes,
winter snow and ice storms and summer severe weather conditions.
Command Center -- In the heart of SOC, the Command Center becomes the system-wide focal point for managing emergencies and
serious service disruptions.
American Airlines C.R. Smith Museum
Named in honor of aviation pioneer and former American Airlines Chairman C.R. Smith, the C.R. Smith Museum opened on July 3, 1993, in a modern
new facility next to the American Airlines Flight Academy, just south of DFW Airport. The Museum preserves and interprets the history of American
Airlines, American Eagle and the air transportation industry. Through its activities, the Museum serves active and retired employees, the educational
community and interested members of the general public. Because of its commitment to education, the Museum’s exhibits stress interactive learning
through hands-on displays. The Museum collects artifacts and archival materials that are suitable to its educational and exhibit programs. A main
feature is the Flagship Knoxville, a fully restored 1930s-era American Airlines DC-3 housed in a modern, glass-enclosed “hangar.” With more than
35,000 square feet of total exhibit space, the Museum unveiled a fresh new look in 2008. The makeover includes an upgrade of the Museum’s 114seat theater, a new historical walkway from the theater to the main exhibits, a renovated and updated History Circle, a redesigned Inner Circle with a
theater space for a new “American Journey” video, a more efficient lighting system, and a large external mural visible to both motorists and in the air to
some passengers landing at DFW Airport. The C.R. Smith Museum is also a unique and engaging environment in which the public can hold corporate
and private functions. The Museum hosts more than 50,000 visitors per year.
Alliance ( Fort Worth) Maintenance Base
American’s Maintenance Base at Alliance Airport in Fort Worth, Texas, about 22 miles northwest of DFW Airport, opened in January 1992. It is the fleet
maintenance base for AA’s B767 and B777 aircraft and for the Rolls Royce engines American flies. The base’s work includes heavy overhaul
maintenance on the B767 and B777 fleets, as well as modification work on those fleets and maintenance work for other airlines. The Alliance Base is
also home to TAESL (Texas Aero Engine Services, Ltd.), a joint venture with Rolls Royce for the repair and overhaul of certain Rolls Royce engines.
American has nearly 2,250 employees at Alliance, about 1,000 of whom are licensed aircraft and jet engine mechanics. The Base occupies about 200
acres at Alliance Airport. Its main hangar facility, large enough to accommodate six wide-body jets, covers 781,000 square feet.
Tulsa ( Oklahoma) Maintenance Base
Opened in June 1946, American’s Maintenance & Engineering Center at Tulsa ( Okla.) International Airport is one of the largest and most
sophisticated aviation maintenance facilities in the world. It is the headquarters for all Maintenance and Engineering activities at American Airlines
worldwide, and is the maintenance base for the airline’s fleet of MD-80, B757, A300 and B737 aircraft – a combined total of nearly 580 airplanes. The
Tulsa Base also performs all overhaul work on American’s Pratt and Whitney JT-8, and General Electric CF6-80 and CFM56 jet engines. Cutting-edge
Base features include jet aircraft wheel and brake overhaul facilities and a composite repair center. With nearly 6,800 employees, more than 5,800 of
whom are licensed aircraft and jet engine mechanics, American’s Tulsa Base is one of the largest private employers in Oklahoma. The Base occupies
about 260 acres and 3.3 million square feet of maintenance “plant” at the Tulsa Airport. Each year, the base performs major overhaul work on about
80% of American’s fleet. It also does aircraft maintenance for other carriers on a contract basis.
Kansas City ( Missouri) Maintenance Base
Originally part of TWA, American acquired its Maintenance Base at Kansas City ( Mo.) International Airport in 2001 as part of a package for the
acquisition of certain TWA assets. The Kansas City Base is now home for all major maintenance work on American’s fleet of B76-200s and certain
B757 aircraft. The Base also performs modifications on various American Airlines aircraft, and aircraft of other carriers. American has nearly 800
employees at the Kansas City Base. About 720 of them are licensed aircraft and jet engine mechanics. The Base plays an important role in Kansas
City’s economy.
Revised: August 2008