MIS 321 PS 2
FACT FINDING METHODS: SURVEY AND INTERVIEW
SYSTEM DEVELOPMENT LIFE CYCLE
PLANNING
• Determine tasks, choose personnel, assign related personnel to the
right tasks, prepare schedule etc.
• Planning Tools:
• MS Project
ANALYSIS
• System analysis is the second phase of the systems development life cycle
(SDLC).
• In the analysis phase, our objective is to:
• Determine and document how the current system works
• Determine how the system could work better
• Develop a logical or business model of the new system
• Make recommendations to management
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We will go through three major steps to address the above objectives:
Determine Systems Requirements
Analyze Systems Requirements
Evaluate Alternative Solutions
ANALYSIS
• To determine system requirements, the analyst sought information of the current system and the
opportunities for improvements in the following areas:
• System Objectives:
• Identify the objectives of the current system
• Evaluate these objectives
• System Inputs and Outputs:
• Identify the inputs and outputs of the current system
• The origin of the inputs and the destinations of the outputs
• System Functions:
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Define the functions of the current system
Identify the components of the systems: manual procedures, user interfaces, computer programs, files and databases
Identify timings of input, output and processing
Identify controls on data entry, security, and processing
ANALYSIS
• FACT FINDING METHODS:
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Interviews
Questionnaires
Review Documentation
Observation
Prototypes
JAD Sessions (Joint Application Design)
RAD (Rapid Application Development)
Interview
• The interview is the most common method of information-gathering
techniques. There are several basic steps to the interview process:
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Preparation for the Interview
Design of Interview Questions
Conduct the Interview
Document the Interview
Perform a Follow-Up Interview.
Interview Example
INFORMATION ABOUT INTERVIEWEE
Reyhan Çepik- CoFounder of firsatbufirsat.com
Oğuz Arslan-CoFounder of firsatbufirsat.com
Questions Asked:
1. How many deals did you sell last month? What is the average for one month?
2. Nowadays, there are certain big firms which step back from this sector. What do you think about that? Is that a sign for group
buying sector about coming to an end ?
3. Many users think that daily mailing is disruptive. On the other hand, you need to promote your company. How often do you think
people should be informed about promotions?
4. When they register to the platform, do you think it is critical to ask users whether they want to be informed about promotions?
5. Are there any other fields that you want to have promotions on website? For example, we usually see brunch or wealth
opportunities. Discounts on technological products may be a new and increasing demanded platform.
6. What are the criterias that you are looking for when dealing with a company?
7. What is the largest age group among your users?
8. Have you ever had any trouble with the companies you work with ?
Questionnaire
• A project that requires input from a large number of people, the
questionnaire can be a valuable tool to determine system
requirements.
• A questionnaire is a document containing a number of standard
questions that can be sent to many individuals.
• Questionnaires can be used to obtain information about workloads,
reports received, volumes of transactions handled, types of job
duties, difficulties, and opinions of how the job could be performed.
Questionnaire
• Some guidelines for designing questionnaire are:
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Brief and user-friendly
Clear instructions
Ask questions related to the requirement
Questions in logical order
Simple wording to avoid misunderstanding
Avoid leading questions
Open-ending questions are difficult to tabulate
Limit questions raising concern/negative issues
Section for general comments
Test the questionnaire in advance
Questionnaire Example
Questionnaire Example
• https://docs.google.com/forms/d/18W_GDU6XsBCVneKWxsSIdTTQN
WF2zKW0PWAN6mdUly4/viewform
• https://docs.google.com/forms/d/1nYUuaWgUogdV_2IovT2VlLaopGt3hu_VUNnJ5fGh68/viewform