CareFlite
JOB DESCRIPTION:
Position: Communication Specialist
Primary Function:
To bring help and hope to patients and families following a terrible trauma, a sudden medical event, or
any medical transport. To be part of the finest EMS team in the United States.
Performs all behaviors of a Call Taker and EMD.
Reports to/Supervises:
This position reports directly to their Communications Supervisor and is required to work collaboratively
with other CareFlite personnel to accomplish the CareFlite mission and vision.
This position has no supervisory responsibility.
Essential Duties and Responsibilities:
Safety:
Responsible for the safe operation of all membership practices in accordance with federal, state and local
laws and regulations; as well as CareFlite Policies and Procedures. Adheres to all safety requirements in
the performance of these duties.
Customer Service:
Responsible for ensuring that CareFlite is perceived by its customers in a positive manner by conducting
all interaction in a professional and courteous manner. Communicates positively with co-workers,
patients, family members and medical personnel, as appropriate for this position.
Urgency:
Responsible for the completion of assignments and tasks in the time allotted.
Quality:
Responsible for the documentation requirements and record keeping related to membership activities.
Fiscal Responsibility:
As measured by incumbent’s ability to manage time and available resources in completing the
requirements of this position. Incumbent will identify efficiency or cost saving ideas in a timely manner
to their immediate supervisor.
Teamwork:
Incumbent will focus their efforts on supporting their co-workers at all times. Incumbent will be tolerant
of diversity within the work setting and will address co-workers in a respectful manner at all times.
Personal issues will be addressed outside the workplace. Constructive criticism of a co-worker or
supervisor will be offered in a private setting and delivered in a positive and respectful manner.
Knows the general location of all hospitals in the 19 county North Central Texas Trauma Regional
Advisory Council
Knows the general location of all nursing homes in Dallas County
Assure all phone lines are answered by the third ring
Phones will be answered with the call taker’s name in a professional manner demonstrating appropriate
public relations at all times
Assure all 911 phone lines are answered by the second ring
911 calls will be EMD processed according to IAED standards.
Demonstrates comprehensive understanding of call taking for ground and air medical ambulances using a
computerized aided dispatch (CAD) system
Obtains correct and thorough patient information from the caller and inputs this information into the CAD
and gets accurate ground contact and landing zone information on scenes.
Assists dispatchers in coordinating emergency calls and relaying information and assistance request
involving other law enforcements and fire-fighting agencies
Other duties as assigned
Professional Conduct and Growth:
Recognizes incidents requiring documentation and reports to appropriate manager.
When identifying problems, also makes suggestions to solve the problem, rather than complaining.
Reviews dispatch operations to identify technical and operational training needs and recommend
operational improvements.
Reviews and recommends modifications to computer aided dispatch system.
Knowledge and Experience Required:
High School Diploma or its equivalent
EMT Basic or higher EMS training preferred but not required
International Academy of Emergency Dispatch EMD certification within 3 months of hire
Working Knowledge of English language, spelling and usage
Type 30 wpm
Physical Activity:
Light – Moderate
Physical/Mental Skills Required:
Sitting
Walking
Standing
Cognitive ability to reason, process, etc.
Ability to hear
Pulling
Twisting Body
Carrying
Ability to see
Ability to distinguish colors
Ability to verbally communicate
Ability to work in highly stressful situations
Knowledge Requirements:
Basic Medical Terminology
Understanding the CAD software
Understanding the phone system
Typing/Computer skills
ADA Requirements:
Condition
Extreme heat
Extreme cold
Extreme swings in
temperature
Extreme noise
Working outdoors
Working indoors
Mechanical hazards
Electrical hazards
Explosive hazards
Fume/other hazards
Dust/mite hazards
Chemical hazards
Toxic waste hazards
Radiation hazards
Wet hazards
Heights
Other conditions
1-33%
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Frequency of Condition
34-36%
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67%+
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Description
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OSHA Job Category:
_X__
Category III: tasks that involve no exposure to blood, body fluids or
Tissues and Category I tasks are not a condition of employment.
The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be
imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body
fluids). Persons who perform these duties are not called upon as part of their employment to perform or
assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that
involve handling implements or utensils, use of public or share bathroom facilities or telephone and
personal contacts such as handshaking are Category III tasks.
Additional Information:
The competence of the employee in performing his/her job duties is evaluated during orientation to
his/her position and will be demonstrated, maintained and improved on an ongoing basis.
The statements contained in this position description reflect the general duties considered necessary to
describe the principle functions of the job as identified, and shall not be considered a detailed description
of all the work requirements that may be inherent in the position.
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Employee Signature
Date
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Employee Name (Print)
Date