MIC201 – Billing Systems
INSTRUCTOR: Denise Cross CMA (AAMA)
PHONE: 517-416-8297 (cell)
Email: crossdenised@jccmi.edu
For information on school closings due to inclement weather go to: http:www.jccmi.edu/info/closings.htm
Pre-requisites: CIS101, MIC101, MIC150
Course Description: This course provides an introduction to the study of the billing and reimbursement
processes of hospitals and ambulatory health care settings including: scheduling, registration, insurance
verification, fee schedules, encounter forms, charge capturing, billing process, reimbursement process,
patient payment and collections. Computer laboratory work with billing software is included.
Required Textbooks and Learning Tools:
Computers in the Medical Office, CIMO 8th edition, by Susan M. Sanderson- (includes Connect
Plus) ISBN 978-0-07-340213-0
Online access for homework (if applicable)
Other learning materials :
Medical Dictionary; ICD-9-CM or ICD-10-CM books, CPT books, HCPCS Level II book
Course Goals & Objectives
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Create and maintain patient medical records.
Schedule patients using learned reasoning for the most appropriate appointment time based upon
scheduling policies and availability. (ADO-7 Developing).
Assign CPT, ICD-9, and HCPCS codes to office visits and surgeries, applying and mastering all
applicable coding guidelines. (ADO-7 Developing).
Create and submit accurate and complete insurance claim forms for private, commercial, and
government payers for reimbursement.
Use the Internet to research coding and billing questions, insurance carrier policies, and medical
and surgical protocol, and obtain authorizations and insurance coverage and benefits.
Register patients by checking them in and out of the computer system and accurately completing
paperwork.
Input charges and post payments received in the computer.
Improve business communication skills by role-play and drafting letters and memos to patients,
insurance carriers, and providers.
Discuss the revenue cycle by identifying each step in the process and the responsibilities of the
coder and biller.
Course Requirements/Evaluation:
1.
Students must attend each class session. You will fall behind quickly if you miss this class. This class
includes a large “lab” component requiring use of tools and practice skills. It is your responsibility to
schedule a make-up lab for missed work. If you miss more than 2 classes, you will not receive a passing
grade.
2.
Students are expected to conduct themselves in a professional manner and utilize lab time efficiently for
practicing skills or completing assigned work.
3.
MICB students are expected to adhere to the department dress code (copy attached).
4.
Students are required to read the textbook and answer questions in the workbook. It is to your advantage to
use the workbook as a study guide to reinforce reading from the text.
5.
All assignments are expected to be turned in on time. Late assignments will not be accepted.
6.
There will be tests throughout the term along with a final exam.
7.
Students will be evaluated a minimum of three times per semester for Professional Behavior. Students that
have not met competency by Week 14 will not receive a passing grade in the class.
** If you are absent on a test day, you will have to take a make-up test with a 10% deduction. Only 1 makeup is allowed.
Grading:
Your grade will be calculated based on the following percentages:
60% - Computer Simulations
30% - Written Final Exam
10% - Other (Homework, Professionalism, Participation)
** You must achieve a minimum of 2.5 overall on the lecture portion and 85% on the final competency (with a max
of two attempts) in order to pass the class! If you do not achieve the required percentage on the theory (lecture)
portion of the class, you must repeat the class, regardless of your total overall average for the course.
Grading Scale:
4.0 100-94%
3.5
93-89%
3.0
88-85%
2.5
84-80%
2.0
79-75%
1.5
74-70%
1.0
69-65%
0.5
64-60%
0.0 below 60%
Course Schedule: Assignments
Additional assignments may be given that are not listed here. Weekly assignments listed under
homework are taken from the text book. Homework will be checked for completion at the
beginning of class and if completed, you will receive full credit. If not completed or you are late,
you will receive a zero. Answers will be given in class before the test for a last minute review.
WEEK 1
LECTURE
In Class: Syllabus review; explanation
of course policies
HOMEWORK
Read Chapter 1 –complete Chapter 1
Connect assignments
Lecture: Chapter 1- The Medical Billing
Cycle and the Use of Health
Information Technology in Physician
Practices
Complete Ch. 1 Quiz in Connect
Date:
Read ahead Chapter 2
Create Connect Accounts
WEEK 2
Chapter 2- Introduction to Medisoft
Date:
In Class: Complete chapter 2 Medisoft
exercises
Connect:
Chapter 2 Connect Assignments
Ch.2 Quiz in Connect
Read Chapter 3
WEEK 3
Chapter 3- Scheduling
Date:
In Class: Complete Chapter 3 Medisoft
exercises
WEEK 4
Chapter 4- Entering Patient
Information
Date:
Connect:
Chapter 3 Connect assignments
Ch. 3 Quiz in Connect
Read Chapter 4
Connect:
Chapter 4 Connect assignments
Ch. 4 Quiz
In Class: Complete chapter 4 exercises
Read Chapter 5
LECTURE
WEEK 5
Chapter 5- Working with Cases
Date:
In Class: Complete chapter 5 Medisoft
exercises
HOMEWORK
Connect:
Chapter 5 homework assignments
Chapter 5 Quiz
Read Chapter 6
WEEK 6
Chapter 6- Entering Charge
Transactions and Patient Payments
Date:
Connect:
Chapter 6 homework assignments
Chapter 6 Quiz
In Class: Chapter 6 Medisoft exercises
Read Chapter 7
WEEK 7
Chapter 7- Creating Claims
Date:
In Class:
Chapter 7 Medisoft exercises
Connect:
Chapter 7 homework assignments
Chapter 7 Quiz
Read Chapter 8
WEEK 8
Chapter 8- Posting Payments and
Creating Patient Statements
Date:
Connect:
Chapter 8 homework assignments
Chapter 8 Quiz
In Class: Chapter 8 Medisoft exercises
Read Chapter 9
WEEK 9
Chapter 9- Creating Reports
Date:
In Class:
Chapter 9 Medisoft exercises
Connect:
Chapter 9 homework assignments
Chapter 9 Quiz
Read Chapter 10
Week 10
Chapter 10- Collection in the Medical
Office
Connect:
Chapter 10 homework assignments
Chapter 10 Quiz
In Class: Chapter 10 Medisoft exercises
Read Chapter 11
Week 11
Chapter 11- Appointments and
Registration
Connect:
Chapter 11 homework assignments
Chapter 11 Quiz
In Class: Chapter 11 Medisoft exercises
Read Chapter 12
Chapter 12- Cases, Transactions, and
Claims
Connect:
Chapter 12 homework assignments
Chapter 12 Quiz
Date:
Week 12
In Class: Chapter 12 Medisoft exercises
Read Chapter 13
Week 13
Chapter 13- Reports and Collections
Date:
In Class: Chapter 13 Medisoft exercises
Connect:
Chapter 13 homework assignments
Chapter 13 Quiz
Read Chapter 14
Week 14
Chapter 14- Putting It All Together
Date:
Connect:
Chapter 14 homework assignments
Chapter 13 Quiz
In Class: Chapter 14 Medisoft exercises
Prepare for final exam
Week 15
Final Exam in Connect
Date:
Success!! 
DRESS CODE FOR MICB STUDENTS
Your career in the medical field is one of importance and prestige. People will seek you out for
help with their problems and also look to you as a representative of the health care field. You are
becoming part of a team, and along with this responsibility, there are rules you will be expected
to follow in the MOA courses in preparation for your career in health care.
1.
You must wear the required colored scrubs for your program. MICB students can wear
any color/print scrub or business casual. You can wear any colored shirt underneath, but
hoodies are not allowed. Please purchase these ASAP. Clean white tennis shoes must be
worn with scrubs, professional dress shoes with business casual.
2.
Good personal hygiene is imperative.
3.
Hair should be neat and clean.
4.
NAILS MUST BE CLEAN AND NEATLY TRIMMED! You will not be allowed to
keep long nails working in a medical setting due to harboring of microorganisms under
the nails. Nail polish must be light or neutral shades to maintain a professional
appearance.
5.
Jewelry should be discreet: no dangling earrings, chains around the neck, or multiple
rings on hands. A wedding/engagement ring is acceptable.
6.
Use good discretion and moderation with make-up: perfumes are not allowed – no smoke
smell either.
7.
Gum chewing is frowned upon as it does not look professional.
8.
A “Dress Code Check-Off” will be conducted twice in the term - please see attached.
MICB Dress Code Check-off
Name________________________________
Points________________
Area of Conduct
or Dress Code
Desired
Uniform-
Clean & pressed
Yes
No
top & pants
Program
Designated Scrubs
*Any scrub or bus.
casual for MICB
White Socks that
covers ankles
Yes
No
Yes
No
Clean
Yes
No
Yes
No
Clean & polish
Clean
Yes
No
Yes
No
Clean
Yes
No
Styled appropriately
Neat; does not fall
in face, or has
loose ends or
flyways strands
Yes
No
Hair accessories
Hair band,
barrette
Yes
No
Beard, sideburn,
mustaches
Clean, neat, and
trimmed
Yes
No
Facial piercing
Tattoos
Not allowed
Not allowed;
Should not be
visible
None
None
No
No
Yes
No
Necklaces
Only wedding &
engagement rings
allowed
Only one set
allowed on lower
lobe
With second
hand
Simple, subtle
Bracelets
Not allowed
Socks
Shoes
Shoe Laces
Hair
White Leather
Shoes or dress
shoes for business
casual
Not
Appropriate
Compliant
Not worn
Sling backs,
sandal type,
Crocs
Scarves, hats, large
decorative
hairpieces or
ornaments are not
allowed
Jewelry
Rings
Earrings
Watch
None worn
Yes
No
None worn
Large or choker
type
Yes
No
Yes
No
None worn
No
Comments
Nails
Clean
Trimmed to
appropriate
length
Polish clear or
neutral color; no
chipping
Yes
Yes
No
No
Yes
No
Used
appropriately;
sparingly; should
be natural
looking
Not allowed
Yes
None worn
No
Not allowed
None
Yes
No
No
In full
compliance
Needs a few
minor corrections
Needs private conversation with instructor
Yes
Yes
None worn
Makeup
Perfume/
Cologne
Gum chewing
Name Tag
Original check-off
Date
No
None worn
No
See
below
Yes
Areas that need
correction
Comments
Follow-up
Corrections made
Follow-up
Corrections made
Date
Date
In full
compliance
Yes
No
Needs correction
In full
compliance
Yes
No
Needs correction
What areas
Yes
What areas
Yes
Comments
Compliance of dress code is worth 50pts. This will be conducted twice per term at the
instructor’s discretion.
No
MICB
PROFESSIONAL STANDARDS
BEHAVIOR
 Any behavior that is distracting, disrespectful, or inconsiderate to others will not be tolerated and may
result in dismissal from the course or expulsion from the College.
 Food is not allowed in the classroom. You are allowed to bring water or any closed drink container to
classrooms, but drinks are NOT permitted in laboratories.
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LATE ASSIGNMENTS
 Assignments are due at the beginning of class.
 Late assignments will NOT be accepted. If you know you will be absent, please hand in
homework early.
MAKE-UP QUIZZES & EXAMS
 Only one test may be taken outside of the scheduled time with a 10% deduction. Students will receive a
zero for all other missed tests. Online tests must be completed within the required time – no retakes or
make-ups allowed.
 Students arriving late on exam/quiz days may begin the exam when they arrive, but must turn it in along
with the remainder of the class. If, for example, the quiz is scheduled from 10:00-10:30, ALL quizzes will
be collected at 10:30, even if you did not arrive until 10:15.
CELL PHONES
 Cell phones must be turned OFF during class.
o Students whose phone rings or vibrates during a quiz or exam will have 2% subtracted
from their grade on the quiz/exam.
 Students making or accepting calls or text messages during class will be asked to leave.
 Exceptions to the phone policy will be considered by the instructor on an individual basis.
HONOR CODE VIOLATIONS
 Students caught plagiarizing or cheating on an assignment, quiz, or exam will receive a zero for
the assignment, quiz, or exam. Cheating a second time or on the final exam will result in failure
of the class and could result in expulsion from the College.
PARTICIPATION
 A large portion of your grade is based on your participation in the course. This includes adhering to the
dress code, actively participating in the class, handing assignments in on time, and acting in a professional
manner. If any of these course requirements are not met, participation points will be deducted at the
discretion of the instructor.
OTHER POLICIES
 The student is responsible for information and assignments given in class even if they were not present.
 The instructor will reconsider any question that was marked incorrect if the student can demonstrate
that the answer is correct, based either on what was presented in class or in the textbook. Appeals of
this nature must be made no later than the class period after the item has been returned to the student.
Participation & Professionalism
Behavioral Warning
Name________________________________
Demonstrates
Professional
Conduct
Non-Compliant
Points________________
Comments Regarding Infraction
On time to class/
Stayed entire class
Verbal & nonverbal
language
Mannerisms
Preparedness
Attitude
Cooperation
Confidentiality
Caring personality
Willingness to help
others
Flexibility
Participation is worth 10pts per week (5pts per class if two days a week, 10pts per class if
one day a week).
Students will receive the full ten points unless any of the above are not met. This form will
only be used if deductions are made.
JCC General Policies
Grades: A 2.0 or "C" is a passing grade. Only courses with passing grades count toward graduation.
Other colleges transfer in only courses with passing grades. Many financial aid sources, including most
employers, require passing grades. Additionally, earning less than a 2.0 in a class results in not being able
to participate in the next level of courses in a discipline, which requires this course as a pre-requisite. If
you attempt to register for the next course sequence and have not passed the pre-requisite course, you will
be dropped from that class.
Academic Honesty Policy
Academic honesty is expected of all students. It is the ethical behavior that includes producing their own
work and not representing others' work as their own, either by plagiarism, by cheating, or by helping
others to do so.
Plagiarism is the failure to give credit for the use of material from outside sources.
Plagiarism includes but is not limited to:
Using data, quotations, or paraphrases from other sources without adequate
documentation
Submitting others’ work as your own
Exhibiting other behaviors generally considered unethical
Cheating means obtaining answers/material from an outside source without authorization.
Cheating includes, but not limited to:
Plagiarizing in all forms
Using notes/books without authorization
Copying
Submitting others’ work as your own or submitting your work for others
Altering graded work
Falsifying data
Exhibiting other behaviors generally considered unethical
Collaboration
While JCC encourages students to collaborate in study groups, work teams, and with lab partners, each
student should take responsibility for accurately representing his/her own contribution.
Consequences/Procedures
Faculty members who suspect a student of academic dishonesty may penalize the student by taking
appropriate action up to and including assigning a failing grade for the paper, project, report, exam, or the
course itself. Instructors must document all instances of academic dishonesty beyond those of a very
minor nature, in writing to the academic dean.
The Office of the Academic Deans will record and track students who have been reported as having
cheated. If the same student cheats in other courses, the dean will enact sanctions appropriate to level of
infraction. The sanction will be selected in consultation with the involved faculty. The Dean can
administer consequences up to and including suspension.
Student Appeal Process: http://www.jccmi.edu/administration/deans/StudentComplaintProcess.htm
Course Agreement (Student Copy)
I, _______________________________, have received the syllabus for
____________________ (course name) __________________ (semester/year)
and have read and understand the course requirements.

I have also been told that no late work will be accepted and understand that it is my
responsibility to get any homework, papers, assignments, etc. turned in at at the
beginning of class or sooner. I also understand that if any work is handed in after the
beginning of class or later, that I will receive a “0” grade on that assignment.

I have been told and understand that if I miss more than two (2) classes TOTAL during
the semester (lab or lecture) I will be given a failing grade in the class.

I have been told and understand that I must complete all assignments and computer
simulations to receive a passing grade in the class. If I do not meet these requirements I
will be given a grade of 2.0 or my current grade in the course if my overall grade is lower
than a 2.0.

I have been told and understand that I must pass all items on the Affective Evaluation to
receive a passing grade in the class.
_________________________________
______________
Student
Date
_________________________________
______________
Witness – Program Director/Instructor
Date
Student Copy
Course Agreement (Instructor Copy)
I, _______________________________, have received the syllabus for
____________________ (course name) __________________ (semester/year)
and have read and understand the course requirements.

I have also been told that no late work will be accepted and understand that it is my
responsibility to get any homework, papers, assignments, etc. turned in at the beginning
of class or sooner. I also understand that if any work is handed in after the beginning of
class or later, that I will receive a “0” grade on that assignment.

I have been told and understand that if I miss more than two (2) classes TOTAL during
the semester (lab or lecture) I will be given a failing grade in the class.

I have been told and understand that I must complete all assignments and computer
simulations to receive a passing grade in the class. If I do not meet these requirements I
will be given a grade of 2.0 or my current grade in the course if my overall grade is lower
than a 2.0.

I have been told and understand I must pass all items on the Affective Evaluation to
receive a passing grade in this class.
_________________________________
______________
Student
Date
_________________________________
______________
Witness – Program Director/Instructor
Date
Instructor Copy