Best practices from The Coca-Cola Company in
using technology for improving change management
Saurabh Parikh, Director BI & Appdev, Coca-Cola
Chris Trueman, CTO, Intellicorp
SESSION CODE: BT914
Agenda
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The Coca-Cola Company Overview
Coke One North America Program Overview
System landscape
Challenges
Technology to address challenges
Change management scenarios
Live Demo
Key Learnings
Q&A
Challenges
 How do you:
 Get visibility into Applications usage
 Get access to “facts” to backup status to make
informed decisions?
 Ensure stable business operations by minimizing
Incidents
 Control code quality across diverse development
teams
 Effectively validate testing
 Identify what’s impacted from a change – small or
large
 Ensure codebase consistency across landscape
Technology to address challenges
 Automation was necessary
 Challenges were not unique to CokeOne North
America group
 Several IT groups collaborated for Product
evaluation
 Livecompare from Intellicorp was chosen as the
tool for improving SAP Application Lifecycle
Management
Livecompare
 Smart lifecycle management software for SAP
Applications
 Provides fact based analysis and reporting
 Key features:
 Change impact analysis
 Comparison (Code/Config/Data)
 Hooks into SAP systems to answer Ad-hoc questions
(very powerful)
Live Demo
Live Demo (Cont.)
Live Demo (Cont.)
RETURN ON INVESTMENT
Gained Visibility
Improved understanding of what’s being used?
Deriving value out of Investments
Improved Quality
Ability to validate testing
Ability to reduce Incidents/Risk
Increased confidence
Fact based Application lifecycle decisions
Codebase consistency
KEY LEARNINGS
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Faster time to value
Be Agile
Remove false positive
Invest in User Experience:
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Build “Apps” to enable on-demand access
Formatted in-built reporting
Automate
Push reports
 Invest in training/interpretation
 Leverage Intellicorp support
Q&A
STAY INFORMED
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THANK YOU FOR PARTICIPATING
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SESSION CODE: BT914
 Contact us for further information
 Saurabh Parikh: saparikh@coca-cola.com
 Chris Trueman: ctrueman@intellicorp.com
 IntelliCorp Website: www.intellicorp.com
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