Turkish Foreign Ministry
KBHD / ARUD
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Consulate.NET
E-Consulate
Call Center
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Responsible Departments
Minister
Under-Secretary
MİDY
KOGM
KOGY
KBHD
ARUD
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What prompted this project?
The main target of minimizing bureaucracy
Close to 5 million Turkish citizens living
abroad
An average of 500 consular applications at
certain Consulate-Generals on a daily
basis
Inadequate Consulate premises
Citizens living hundreds of km. away from
certain Consulates
Consulates not able to respond to all
inquiries by phone adequately
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Konsolosluk.NET
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Konsolosluk.NET / General
The program was installed at our missions
abroad from 2006.
A total of 124 missions are interconnected
through this system.
The project covers all the countries where
our citizens are concentrated.
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Konsolosluk.NET
Confirmation of
Driver’s Licenses
Entry-exit
registration
Searching for
individuals subject
to entry bans
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Konsolosluk.NET
New Passport
Extension of Passport Validity
Travel Document
Passport search using the
database of the Ministry of
Interior
Statistical data (number of
issued and remaining passports)
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Konsolosluk.NET
Identity Card
International Marriage Certificate
Application for Marriage
Registration of Birth
Registration of Death
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Konsolosluk.NET
Entry of Valuable Documents
- Identity Card
- Passport
- International Marriage Certificate
- Visa sticker
- Blue Card
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Konsolosluk.NET / Stock
Registry
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Konsolosluk.NET
Various groups of authorization
- Admin
- Unit Admin
- Cashier
- Passport, visa, military
service, etc.
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Konsolosluk.NET
ID registry form
Marriage registry form
Birth registry form
Document of marriage license
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Konsolosluk.NET
When incidents
of Birth,
Marriage and
Death
are recorded in
the Civil
Registry,
a message
appears in the
program
automatically
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Konsolosluk.NET
Military service
Citizenship
Notary and Notification
When the notification period is
over, the program sends an
automatic signal.
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Konsolosluk.NET
Visa procedure
During the application process, the
program connects with the
database of the Ministry of Interior
and gives a notice in case of an
entry ban imposed on the applicant.
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Konsolosluk.NET / Cashier
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Konsolosluk.NET / The Benefits
The records of Turkish citizens living abroad are
now collected in a central database within the
Ministry.
“Area of jurisdiction” minimized.
Online integration with the Ministry of Interior has
been achieved.
Written correspondence and postal expenses
have been minimized.
Consistency in correspondence among all
missions and Ankara has been achieved.
Yearly statistical records are not needed to be
produced anymore.
Citizen records can be searched using different
criteria.
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Konsolosluk.NET / Targets for the
Future
Integration with the Ministry of National
Defense
Integration with the Ministry of Justice
Integration with the other relevant state
institutions
The main goal is to execute consular
procedures online wherever possible and
to minimize red tape
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Konsolosluk.NET
Example : The time it took to obtain a new
Identity Card from a consulate general
used to be 1 month in the past. Now it
takes at most 15 minutes.
Example : A citizen applying for a new
passport no longer has to go to a
consulate general 200 km away, instead
he applies at the nearest mission to where
he lives.
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E-Consulate
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E-Consulate
Our missions in Northern America were
included in the system as of December
2006.
The missions in Europe were included in
February 2007.
Currently 49 missions use e-Consulate.
It covers 85 % of consular procedures.
The system can be accessed 7 days 24
hours from any place with an internet
connection.
The system covers 96 % of Turks living
abroad.
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E-Consulate / Services
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E-Consulate / Services
Application for birth registration
Application for registration of marriage
Application for death registration
Extension of passport validity
Registration of accompanying children on the
passport
Enlisting in the Army
Postponement of military service
Military service of citizens living abroad
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E-Consulate / Services
Power of attorney
Letter of consent
Translation of ID and Marriage Certificate
Certification of the signatures and seals of
documents issued by local authorities
Application for the citizenship of a third country
Application for the registration of double
citizenship of minors
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E-Consulate / Other Functions
Contact information of Turkish missions abroad
Turkish businesses
Turkish Associations
Festivals and Events
Announcements
Question Database / Comments
Information Notes
E-Library
Contact information of various institutions
List of authorized translators
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E-Consulate / Comments – Questions
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E-Consulate / How Does It Work?
Anyone in need of information can utilize it.
Membership is obligatory in order to make an
application.
E-Consulate Main Menu/ “Membership
procedure”
Application form+ photocopies of ID and
passport + document showing place of residence
Online application + mailing of the documents
Sending of a password to the applicant once the
mission approves the membership
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E-Consulate / How Does It Work ?
Application over e-Consulate for a consular
procedure
Alternatives for payment of consular fees: bank
transfer, credit card, etc.
Information concerning the state of the
application process
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E-Consulate
Security
SSL SECURITY
CERTIFICATE
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E-Consulate
Around 57.000 applications for
membership
46.781 members of Turkish
origin
8.784 members of foreign origin
A total of 55.565 members
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E-Consulate
The number of e-Consulate members to
date is insufficient
People feel intimidated by the idea of
applying for a consular procedure over the
internet
We believe that the usage will increase in
5-10 years with effective promotion
Various promotional materials have been
prepared.
Media campaign will be launched soon.
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E-Consulate / Visa Applications
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Call Center
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Call Center for
Consular Affairs
For Europe
00 90 312 2922929
For USA and Canada
1 888 566 7656
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Call Center for
Consular Affairs
Operational since April 2007.
15 personnel
Functional in 7 languages
In service during office hours weekdays
(09.00 – 18.00)
Mostly effective during the busy morning
hours of the missions
Answers calls from all over Europe
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Call Center for Consular Affairs
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Turkish Foreign Ministry
KBHD / ARUD
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