USNH
FedEx and E&I
Linda Falch, Worldwide Account Manager, State Government
Marion Crombie, Account Executive, Field Sales
Guy Hampson, International Account Executive
Elaine Sabino, Customer Integration Consultant
Mike Boyle, Operation Manager, FedEx Express
David Durette, Manager, FedEx Ground
Janet Garabedian, E & I Member Service Rep
November 19, 2008
© 2005 FedEx. All rights reserved.
Highlights
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E and I Mission
Contract Terms and Benefits
FedEx Value – Service Overview
FedEx Extended Value
Services To Make Your Jobs Easier
Implementation Process
Demonstration Of Shipping Online at www.fedex.com
Questions
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E and I Mission
• Educational & Institutional Cooperative Purchasing (E and I)
– www.eandi.org
• E and I is a GPO (Group Purchasing Organization)
• 2,100 Member Colleges and Universities
– Higher Education
• E and I provide a Competitively Awarded Bid
• Benchmarked this contract to ensure great service in
conjunction with great contracted pricing
• Establishing a great partnership with FedEx for years to come
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Contract Terms
• University System New Hampshire will be linked to the
E and I National Contract
• E and I Contract Effective Date July 16, 2008
• Contract Terms
– 5 year contract with 5 year options, total length is 10 years
– Express, Ground and International
• Contract is an EXCLUSIVE award (FedEx)
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Benefits of Contract
• Aggressive Pricing
• Bonus Weight Envelope
– Ship more than 8oz. in a FedEx Envelope rate and still pay the
same 8oz. Rate
• Fuel Surcharge (Fixed for 1 year)
– Domestic Express 32.5%
– FedEx Ground 9.5%
• Surcharge Waivers
– Express and Ground Pick up
• Savings of $4.00 per package
• Savings of $8-12 weekly Ground Pick up Fee
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The FedEx Value – Express Service Overview
• FedEx Priority Overnight
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Fast Reliable Delivery Next Day by 10:30 a.m.
• FedEx Standard Overnight
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Fast Reliable Delivery Next Day by 3:00 p.m.
• FedEx 2 Day
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Delivered Second Day by close of business
• FedEx Express Saver (3 Day)
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Delivered Third Day by close of business
• FedEx International
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Export / Import
Serve more than 220 Countries
FedEx International Mail Service (Customized Per University)
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The FedEx Value – Ground Service Overview
Mode Optimize with Ground
• FedEx Ground
– Cost Effective Delivery in 1-5 business days
– Cover all points in the 48 contiguous States
– Service Alaska, Hawaii, and Puerto Rico
• FedEx Home delivery – Residential Delivery
– Packages up to 70 lbs. delivered to residences
– Delivery in 1 to 5 business days
– Operates Tuesday through Saturday from
9 a.m. to 8 p.m.
– Premium service upgrades designed to fit the
way your customers work and live
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The FedEx Value - Ground Multiweight®
• Cost-saving pricing option when you have multiple packages
going from the same origin to several locations in the same ZIP
code on the same day
– Total shipment weight must be 200 lbs. or more and a minimum
average package weight of 15 lbs.
– Packages are rated both individually and as one shipment; you pay
the lower rate
– Same package processing as any FedEx Ground package; no extra
paperwork
– No need to palletize, shrink-wrap, segregate or separate shipments
– FedEx Ground Shipment Integrity Program helps ensure complete
shipment delivery
– Good alternative for LTL-type shipments
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The FedEx Extended Value
• Procurement Card (Pcard) Billing Available
• 30 Day Payment Terms
• Vendor Enablement – Managing Inbound Transportation Spend
– No such thing as “Free Freight” – shipper’s fees can include hidden
charges by suppliers that result in unnecessary expense
– Difficulty in tracking and managing inbound expense – shipper’s
fees can be misallocated to a general ledger code or cost center
– Limited visibility and control of incoming inventory – resulting in
unplanned deliveries, scheduling problems and overall receiving
problems.
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Services To Make Your Job Easier
Tracking Capabilities
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USNH has a range of Tracking options 24/7
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Tracking from any of our automation platforms
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FEDEX.COM - Track by number / Track by reference
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FedEx InSight®
– Track your inbound, outbound and third-party shipments proactively
– Stay on top of critical shipping events with automatic notification so
you can take action
– Review precise status summaries of international (including multiplepackage) and U.S. shipments on one report
– Pinpoint customs delays and delivery attempts
– Available free of charge
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Services To Make Your Job Easier
Automation Options
• Supplied and Supported Hardware/Software
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Ship Manager at www.fedex.com
Ship Manager Software – www.fedex.com/us/software
Ship Manager Café
Ship Manager and FedEx Shipping Administration – manage
desk top shipping for your entire organization
– Ship Manager Server – for high speed shipping engines
designed for high volume integrated shipping environments
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Services To Make Your Job Easier
Reporting Options
• FedEx has numerous standard electronic and paper
based reporting capabilities
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Available on FedEx automation platforms
Web-based Reporting
Standard Reports
Most reports can be exported in various formats
Reporting can be customized
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Services To Make Your Job Easier
FedEx Billing Options
• FedEx® Billing Online
– Review summaries, request invoice adjustments or check
account information at the invoice or shipment level
– Schedule and make payments using electronic funds
transfer (EFT) or paper check. Combine multiple invoices or
shipments into a single payment
– Use for both FedEx Express and FedEx Ground shipments
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Implementation
• You must register for the program on the E & I
website
• Steps to set up an account:
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Go to E & I Homepage https://www.eandi.org/Default.aspx
Go to: “Contract Finder” on left hand side of homepage
Click on “FedEx Corporation”
Click on “Getting Started” at top of screen
Use this link to set up your new account:
• To set up a new FedEx account or convert an existing
FedEx account to the E&I contract, please complete and
submit this application.
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Implementation
• Choose this option to begin:
– This is a New Account Setup
• Institution Name * use one of the following:
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University of NH
Durham NH
Univ System of NH Durham NH
University of NH
Manchester NH
Granite State College Concord NH
Plymouth State Univ Plymouth NH
Keene State College Keene NH
• Enter all other information marked with an asterisk *.
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Implementation
• Enter special words in italics at the bottom and click
“Continue”
– A page will appear asking you to describe your daily small
package (under 150 lbs.) shipping volume. This information is
used by FedEx to assess and optimize your service and training
needs.
– It is okay to leave these boxes blank if you are unsure of your
shipping volume.
– You will receive an email confirmation and your rates will be
effective within 5-7 days
• USNH users will receive a follow up call
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Implementation
• FedEx Operations
– Campus Drop boxes
• Automation Options
• Campus Communication Tools
– Endorsement Letters/Routing Letter to share with the
departments on campus
– University News Letters or Email Blast
– Conduct Campus Contract Training sessions such as:
fedex.com etc.
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Our Promise to the University System New Hampshire
To Make Every FedEx Experience Outstanding And
Add Value To Your Business
• Global Reach = 200 Countries Served Directly, Reliability,
Speed and Visibility
• Portfolio Strength = One Company, many solutions
• Bundling Operating Companies = One stop for all
transportation and logistics needs, Leverage Transportation
Spend
• Transportation Plus Logistics and Technology =
Physical flow of good, Information flow and Financial flow
• Customer Relationship = Dedicated Support, Resources
and Higher Visibility
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