Sign onto https://critilink.com for accessing MASweb.
Log in using the Username & Password assigned to you by Criticom
Login with the Username &
Password assigned you by
Criticom
Here are some specific formats to follow when entering account
information in MASweb
Name Field Residential Accounts should be entered
( Last Name, First Name)
Address should be entered completely without using abbreviations (ie.
We do not use ST. BLVD., N, S, ect.)
XST: Cross street in Address 2
*If a suite exists, then use Instruction page 0 for XST:
(cross street)
Phone Numbers should be entered with a dash (-) in between the
Area code and the exchange (ie. 123-456-7890)
X is for an extension (if applicable)
PD, FD, MD, PT are all used for authorities phone numbers. These
Phone numbers/Agencies can be found in a drop down menu.
(P) ATI and (S) ATI are used if the account has a timer test (P) is a timer
test on the primary account (S) is a timer test on the secondary
GO feature is added for automation purposes
Time Zone is a field used to specify which time zone the account is
located in (-1)=Central (-2)=Mountain (-3)=Pacific Time
DST is used only when the account is located in a region that does not
Observe Daylight Savings Time (-1) would be entered if applicable
Account Type is used to determine weather account is Residential (R)
or Commercial (C)
Global/Default and Special Fields are used if Criticom has created
Generic templates specifically assigned to your dealer number
Contacts Page – will display pass codes and responsible parties listed on the
account. To access any of them click on their associated link on the left in blue
underlined.
Click on Snowboard on the
far left to access the Pass code
set up as Snowboard
Contacts – The Passcode on this account is listed in the Contact window- Snowboard.
Start with Sequence 1 (Sequences increase in
increments of 1 - ie. 1,2,3,etc)
Passcode is Snowboard
PCV- indicates Passcode Verified
Please do not use these fields
For Fire Accounts ONLY – instead of having a Passcode
** For Fire Accounts Only
Enter Sequence 1 Then ACCEPT ANY
POSITIVE RESPONSE
Contacts – By clicking on RP100 brings up the information for Responsible Party
Sequence 100 and Contact RP100
Start with Sequence 100 and use
RP100, 105, etc. If no list on the
account then enter No Call List in
Contact
Call List 1 is an automatic default here
X is used for an extension if applicable
Optional time frames for contacting RP
Add Cell, Home etc. in Note 2 field
Please do not use
these fields
Contacts- By clicking on User1 brings up a User ID which is also the password
for this user. This format is as follows- Start with Sequence 500, enter the Name
and User ID of the person in the following fields
Enter a Pin Number or Password here . . only
if they are assigned one. If they do not have
either enter USER1, USER2, ect.
Enter the persons Name here (Name should
be entered as First Name (space) Last
Name)
Enter the User ID assigned to that person
Please do not use this area
Instruction/Dispatch Screen
Enter the number 0
PASSCARDS ISSUED is automatically entered
** For Fire Accounts Only . . . in line 1enter
ACCEPT ANY POSSITIVE RESPONSE
Zone Page – Each Event Code signifies how the alarm is to be handled, i.e.;
VDNI- indicating in order; Verify, Dispatch, Notify RP’s and Installer
To select a Zone click on the Zone
number on the far left – that will bring
up the zone which then can be viewed,
edited or deleted.
After clicking on the Zone the information for that Zone will appear
This event code 1975 is for Burglary (Commercial)
Comment field describes as Front Dr
Leave the fields (S?, R?, R/S?) defaulted to N
You may Update, Add or Delete
this zone information from here or
use the Zone Page Edit Mode.
The next slide will show you how
to use Zone Page Edit Mode which
is back on the Zone Page
Zones- When adding a NEW zone it is easiest to click on Zone Page Edit Mode
Once back on the Zone Page,
Click on Zone Page Edit Mode
Zones – Now Select Line# 8 to add a new zone
Click on Line# 10 to add a new zone and
description
Zone Page Edit Mode - A Template now opens on the Right Side for adding a new zone,
this allows you to view all zones on one page while adding a new zone
Zone Page Edit Mode allows for
open Template format
Enter Zone
Event Code
Zone Description
Leave fields S? R? R/S? Blank
Zones – You may also edit or delete a zone using this same template.
Criticom would always like a Cancel/Abort code listed on all accounts
Use Zone 1000 for all formats
unless Contact ID format use E406
Please use 2079 event code
for Cancel /Abort -which
auto will appear on the right
Once you click Save Changes your zone
will appear on the Zone Page