• Welcome
• Devotional Thoughts
• Moe’s Southwest Grill
• Housekeeping Items
• Risk Management
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•
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•
Case Studies
Carriers, Coverage
Reminders
Our Plan
Events
3/10:
SB Launch
3/10-11:
22for22
3/24:
SB Celebration
Outstanding Items
Waivers
Passport info
Budget
Schedule
Finance Update
Team
Baja
City of Children
Cozumel
Dallas Ft Worth
Destin (Med)
Dominican Republic (Academy)
East TN (Habitat)
El Salvador (Soccer)
Guatemala (Med)
Guatemala (Med-Coban)
Honduras (Eng-HOI)
Honduras (HCC)
Honduras (Med)
Jamaica
Monterrey
Nashville
Nevis
New York City
Panama City Beach
Saba
UK-Dundee
% needed
-7%
6%
4%
11%
79%
N/A
28%
8%
24%
6%
27%
31%
1%
24%
-11%
50%
22%
11%
43%
25%
16%
What your PoC needs
from you
Schedule
Budget
Check request
Airport shuttle request
2 – 2.5 hrs prior to flight  depart from Arena 1-way
$ in team account
What you need from
your PoC
Team packet
Ticket/housing/transportation info
paper vs electronic
Database reports
Please review w/ team prior to departure
Housekeeping
Financials
Fundraising Update
TL Subsidy
Check Requests
Account Minimums (do not drain!)
Pay it Forward
Other
Airport Shuttle Info
Risk Management
Mark Jent
Director of Missions Outreach
Risk Management
Case Studies
Scenario 1: Guatemala
Scenario 2: Morocco
Risk Management
Kathy Hargis
Director, Office of Risk Management
The Difference
Crisis Management
vs.
Risk Management
Identify Your Risk Factors
Security
Political
Terrorism
Operational
Travel
Medical
Cultural
What would the be impact to:
• Lipscomb
• Missions
• You
The Result may lead to claims of:
• Damage to reputation
• Negative publicity
• Loss of contracts or
agreements
• Closure of programs/trips
• Decreased enrollment
• Lawsuits
• Potential injuries or death
Short-term trips pose
the highest risk!
Current State Department Travel Warnings:
Mexico
Haiti
Honduras
Kenya
El Salvador
Transportation
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•
•
Highest Risk Factor
Safety trumps Schedule
Trust your gut - speak up
Scooters/Motorcycles
3rd Parties - Know your
partner
• Public transportation security concerns
• Who can drive?
• Who is in charge?
Sexual Assault
• International travel 66%+ females
• Cultural differences
regarding women
• Required by law to
report ANY issues
regarding harassment,
sexual harassment,
sexual assault
• Title IX & Clery Act US locations and
abroad
• Contact us immediately
Mental Health
• All time high percentage
of students with mental
health issues
• Medications
• BIT Team
• Counseling Center
• Risk Management
• Security
• Insurance Coverage
included for mental and
nervous disorders
• Incl. hospitalization
Behavioral
Thoughts
Free Days/Time – The Risks
• Who’s in charge?
• Increased risks:
o Water related
activities
o Scooters &
motorcycles
o Bungee jumping,
hang gliding,
parachuting
• Reputable 3rd party
vendors
Risk Management
Carriers & Coverage
Our Carriers
Arthur J Gallagher
ACE
Control Risks Group
Other Resources
Overseas Security Advisory Council
International SOS
Our Carriers
• Lipscomb Insurance
Broker for all coverage
placements
• Resource for Higher
Education Risk
Management
Our Carriers
• Medical/Accident
Coverage
• $100,000 Benefit
• Preexisting Conditions
• Inpatient
Mental/Nervous
Disorders
• Outpatient Prescription
Drugs
• Emergency evacuation
• Emergency reunion
benefit
• Security evacuation
Our Carriers
• Kidnap & Ransom
Coverage
• Lloyds of London
• Political unrest coverage
• Repatriation
• Security assistance
Other Resources
Other Resources
International SOS
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Security Provider
Medical - 24/7 resource
Security advice
Pre-trip information
Translation assistance
Medical evacuation
Political evacuation
Cash advance
(emergencies only)
• Misc. other resources
Webex Presentation
What’s wrong with this picture?
Risk Management
SB 2014 - Our Team
TJ McCloud
Missions
Kathy Hargis
Office of Risk Management
Kim Chaudoin
University Communications/Marketing
Jim Thomas
Office of the President
TJ McCloud
Incident Commander-in-Chief
Risk Management
SB 2014 – Our Plan
What is an Incident?
Definition – any situation that the team leader feels like the
Incident Mgmt Team should know about
Serious injury or illness resulting in hospital visit/stay
Civil/Political unrest
Terrorist Attack, local or abroad
Natural Disaster
Disappearance, abduction or detention of team member
Death of a team member
A crime committed by or against a team member
Denied entry into a country or detained by immigration for
an extended period
When in doubt, CALL
Risk Management
SB 2014 – Our Plan
Pre-Trip Planning - by TL
Know our plan
Have contact info on you at all times
Review plan with your team
Advise team of local US Embassy location/contact
Determine central location / home base
Discuss known risks, most likely scenarios
Distribute communication methods to team
Host Partner
Yours
Lipscomb’s Incident Management Team
Risk Management
SB 2014 – Our Plan
Upon Arrival – by TL
Review pre-trip planning actions
Risk Management
SB 2014 – Our Plan
Incident Does Occur – Next Steps
Assess situation
Verify information/facts
Ask Pertinent Questions
Keep or get team to a safe location
Gather and notify team of incident
Account for all team members
Call TJ
Report incident
Remain calm.
Prepare team for on-site assistance
Social Media
• The Millennials
• Rules governing social media
• Security implications
Risk Management
SB 2014 – Our Incidents
Haiti 2012
Death of Parent
Brazil 2013
Robbed at Gunpoint
Jamaica Track/XC
Concussion