Business Service Skills
Final Exam
What is Excel?
A microsoft office program used to organize numbers and data.
This program also helps add, subtract, divide and multiply numbers easily
Document is called a
Spreadsheet
What is the bar at the top of all Microsoft office programs called ?
RIBBON
RIBBON
The _____________is where all the functions and options are.
Point out 
Cells, Columns, and rows ….
Cell
rows
Columns
How do you ???
Create a Pie Chart
Click and highlight all cells with the data
you want to include in your chart….
Next …..
1.) Insert Tab
2.) Pie Chart
How do you change the colors of the chart pieces????
Double click the pie pieces to reflect the right colors and fill options …
Addition
=SUM(B1:B12)
Subtraction
=B13-B14
Computer Processing Steps
Input
Processing
Output
Storage
Four Basic Types of Speeches
Informative
Persuasive
Demonstration
Special Occasion
Review Questions

Review the following slides in addition to the Excel info in this PPT.
1. A speaker communicates knowledge about a specific topic to an audience. What type of speech is it?
a. persuasive
b. informative
c. demonstration
d. special occasion
2. These are the 'how to' or 'show and teach' speeches. What type of speech is it?
a. persuasive
b. informative
c. demonstration
d. special occasion
3. Sometimes, an important event requires speeches which will be different than a speech that intends
to inform or persuade an audience. What type of speech is it?
A. persuasive
B. informative
C. demonstration
D. special occasion
4. A speaker attempts to sway the opinion of the audience to adopt his/her position in relation to a
topic. What type of speech is it?
A.
persuasive
B.
informative
C.
demonstration
D.
special occasion
1. A____________________________ is a machine that can store and process data.
A. Computer
B. Download
C. Website
D. Laboratory
2. A ___________________________ is a screen that shows you what you are doing.
A. Download
B. Website
C. Monitor
D. Processor
3. The ________________________is the heart of the computer called the CPU –Central Processing Unit
A. Processor
B. Digital
C. Data
D. Laboratory
4. A _________________________is any information stored by a computer.
A. Software
B. Information
C. Computer
D. Data
5. A _________________________ is web pages with information on one subject.
A. Website
B. Computer
C. Information
1. __________________________ is a set of instructions for the computer.
A. Digital
B. Laboratory
C. Software
D. Processor
2. __________________________ is facts and details about a subject.
A. Computer
B. Information
C. Processor
D. Laboratory
3. ___________________________ Information is electronic information.
A. Digital
B. Download
C. Information
D. Processor
4. A ______________________ is when you copy data from the internet and save it on your computer.
A. Software
B. Website
C. Download
D. Information
5. A _______________________ is a room used for experiments’.
A. Digital
B. Laboratory
C. Data
D. Software
1. ________________________the process of planning and executing the pricing, promotion and
distribution of ideas, goods, and services to create exchanges between buyers and sellers.
A. Marketing
B. Profit
C. Price
D. Exchange
16. __________________________ occurs when two parties each have something of value to the other.
A. Exchange
B. Product
C. Promotion
D. Target Market
2. A buyer buys clothes from a department store. The ___________________________acquired by the
store is profit and the customer acquired clothes – both gaining something to accomplish their goal.
A. Value
B. The Right Principle
C. Target Market
D. Place/Distribution
3. __________________________is the difference between revenues or sales (money from customers)
and the costs or expenses to operate the business.
A. Marketing
B. Profit
C. Price
D. Exchange
1. The _________________________are the customers who are most likely to buy the firm's products.
A. Target Market
B. Promotion
C. Value
D. Exchange
2. _______________________________ is when companies try to get the right goods to the right people
at the right place at the right time at the right price using the right promotional strategies.
A. Value
B. Marketing
C. The Right Principle
D. Target Market
3. A ______________________________ is the firm's goods or services they are selling. This includes not
only physical unit, also package, warranty, and brand and company image.
A.
B.
C.
D.
Exchange
Product
Promotion
Price
4. _____________________________is determined by demand for the goods and the cost of the goods.
A. Price
B. Place
C. Distribution
D. Value
5. _____________________________is how a product flows from producer to customer.
A. Price
B. Place/Distribution
C. The Right Principle
D. Product
1. ____________________________is the different elements that help increase the sale of the product.
Examples: advertising, sales, public relations.
A. The Right Principle
B. Product
C. Target Market
D. Promotion
24. Computer Processing Steps - in order….
1.___________________________________________
2.___________________________________________
3.___________________________________________
4.___________________________________________
25. List all 4Ps in “The Marketing Mix “ (in any order)
1.___________________________________________
2.___________________________________________
3.___________________________________________
4.___________________________________________
KEY
1. A speaker communicates knowledge about a specific topic to an audience. What type of speech is it?
a. persuasive
b. informative
c. demonstration
d. special occasion
2. These are the 'how to' or 'show and teach' speeches. What type of speech is it?
a. persuasive
b. informative
c. demonstration
d. special occasion
3. Sometimes, an important event requires speeches which will be different than a speech that intends
to inform or persuade an audience. What type of speech is it?
A. persuasive
B. informative
C. demonstration
D. special occasion
4. A speaker attempts to sway the opinion of the audience to adopt his/her position in relation to a
topic. What type of speech is it?
A.
persuasive
B.
informative
C.
demonstration
D.
special occasion
1. A____________________________ is a machine that can store and process data.
A. Computer
B. Download
C. Website
D. Laboratory
2. A ___________________________ is a screen that shows you what you are doing.
A. Download
B. Website
C. Monitor
D. Processor
3. The ________________________is the heart of the computer called the CPU –Central Processing Unit
A. Processor
B. Digital
C. Data
D. Laboratory
4. A _________________________is any information stored by a computer.
A. Software
B. Information
C. Computer
D. Data
5. A _________________________ is web pages with information on one subject.
A. Website
B. Computer
C. Information
D. Processor
1. __________________________ is a set of instructions for the computer.
A. Digital
B. Laboratory
C. Software
D. Processor
2. __________________________ is facts and details about a subject.
A. Computer
B. Information
C. Processor
D. Laboratory
3. ___________________________ Information is electronic information.
A. Digital
B. Download
C. Information
D. Processor
4. A ______________________ is when you copy data from the internet and save it on your computer.
A. Software
B. Website
C. Download
D. Information
5. A _______________________ is a room used for experiments’.
A. Digital
B. Laboratory
C. Data
D. Software
1. ________________________the process of planning and executing the pricing, promotion and
distribution of ideas, goods, and services to create exchanges between buyers and sellers.
A. Marketing
B. Profit
C. Price
D. Exchange
16. __________________________ occurs when two parties each have something of value to the other.
A. Exchange
B. Product
C. Promotion
D. Target Market
2. A buyer buys clothes from a department store. The ___________________________acquired by the
store is profit and the customer acquired clothes – both gaining something to accomplish their goal.
A. Value
B. The Right Principle
C. Target Market
D. Place/Distribution
3. __________________________is the difference between revenues or sales (money from customers)
and the costs or expenses to operate the business.
A. Marketing
B. Profit
C. Price
D. Exchange
1. The _________________________are the customers who are most likely to buy the firm's products.
A. Target Market
B. Promotion
C. Value
D. Exchange
2. _______________________________ is when companies try to get the right goods to the right people
at the right place at the right time at the right price using the right promotional strategies.
A. Value
B. Marketing
C. The Right Principle
D. Target Market
3. A ______________________________ is the firm's goods or services they are selling. This includes not
only physical unit, also package, warranty, and brand and company image.
A.
B.
C.
D.
Exchange
Product
Promotion
Price
4. _____________________________is determined by demand for the goods and the cost of the goods.
A. Price
B. Place
C. Distribution
D. Value
5. _____________________________is how a product flows from producer to customer.
A. Price
B. Place/Distribution
C. The Right Principle
D. Product
Study Practice questions for final – AND review EXCEL info in this powerpoint
1. ____________________________is the different elements that help increase the sale of the product.
Examples: advertising, sales, public relations.
A. The Right Principle
B. Product
C. Target Market
D. Promotion
24. Computer Processing Steps - in order….
1._____INPUT______________________________________
2._____PROCESSING______________________________________
3._____OUTPUT______________________________________
4.______STORAGE_____________________________________
25. List all 4Ps in “The Marketing Mix “ (in any order)
1.________Price___________________________________
2.________Place___________________________________
3._________Promotion__________________________________
4._________Product__________________________________