GHADA BARRAK
+218 91 712 93 17
+216 92 793 816 ghadaghada.ghada@yahoo.fr
Trpoli - Libya
Academic Qualifications
High Class Diploma.
University Graduate.
CERTIFICATE OF HIGHER TECHNICIAN IN TOURISM ANIMATION
EXPERIENCE
F rom 4/2011
– Up to date
C ompany name: -
Al Waddan Hotel , Tripoli- Libya
J ob title: -
Food & Beverage Coordinator
J ob description:-
Receive, direct and relay telephone messages and fax messages
Direct the general public to the appropriate staff member
Maintain the general filing system and file all correspondence
Maintain an adequate inventory of office supplies
Respond to public inquiries
Type confidential documents on a word-processing system
Provide word-processing, secretarial, administrative and service support to the Food & Beverage
Director, Executive Chef and F&B outlet heads.
Coordinate all the administrative plans/document between F&B administration office, outlets, guests and the other department.
Assists the Food and Beverage Director with the translation and compilationof new menus and beverage lists.
Arrange the restaurants and banqueting reservations.
Prepare weekly outlets Schedules
Prepare monthly attendance sheets
Prepare Monthly training reports
Prepare Annual vacation and leaves forms
Control Al F&B Staff grooming and hygiene.
Meet with F&B staff and attend to the details of their requests/comments

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Maintain/update F&B intranet with all new activities, announcements or Events
Follow up on any printing or stationeries in process
Follow up on F&B calendar of events to ensure proper communication is done to meet dates
Extend duties to carry any reasonable duties and responsibilities as assigned, unclosing redeployment to alternative departments / areas, if required to meet business demands and guest service needs.
Promptly notify other Departments any changes whatsoever on function arrangements.
Supervises and co-ordinate activities of Banquet personnel involved in set-up and service in line with specification details of function sheets.
Determines the number of staff members required for the function and co-ordinate with Outlet Managers for extra staff.
Ensures that all necessary arrangements and preparations have been properly made by the Banquet6ing service personnel and follow up with Kitchen, Engineering, Housekeeping, Stewarding and other departments regarding function arrangements.
Liaise with interfacing departments to provide exceptional service for guests:
Provide input for hotel web design relating to F&B operation
Co-ordinate with Sales and Marketing on promotional flyers producing and distributing
Assist with the preparation of new products and services
Work in line with business needs
Work with Manager to achieve departmental revenue targets.
F rom 8/2008
– 5/2010
C ompany name: -
Hotel Holiday International Sharjah, UAE
J ob title: -
Telephone Operator
F rom 12/2008 - 04/2009
C ompany name: -
Hotel Holiday International Sharjah,
J ob title: -
F&B Coordinator (replacement for 5 months only)
F rom 06/2008 - 08/2009
C ompany name: -
Hotel Holiday International Sharjah,
J ob title: -
Guest Relation (replacement for 2 months only)
F rom 6/2006 - 09/2007
C ompany name: -
Mahdia Palace Hotel, Mahdia ,Tunisia
J ob title: -
Kids Club in-charge
F rom 03/2005 - 05/2006
C ompany name: -
Isis Hotel & SPA, Djerba ,Tunisia

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J ob title:
- Kids club animator
Professional Skills:
Very Good Administrative and secretarial skills
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Handles any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Outlet Manager
Knowledge of centralized telephone systems.
Ensures the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to my Manager.
Communicates positively with staff, colleagues and Managers to ensure effective teamwork and high morale.
Attends meetings and training sessions/courses that may be beneficial to me and my department.
Assists my Managers with the Orientation of new members of staff.
Assists my Head of Department in rostering staff effectively.
Effectively supervise the departmental operation whilst on duty.
Deputizes for my Manager in his/her absence.
Handles staff grievance and disciplinary matters to the agreed hotel standard.
Carries out any reasonable tasks requested by the Management .
Skill in the operation of telephone equipment.
Skill in dealing diplomatically with the public under stressful conditions.
Knowledge of personal computers and methods of updating databases.
Ability to effectively communicate.
Able to handle incoming, outgoing calls.
Maintaining a high level of customer satisfaction continuously.
Build and maintain successful customer relationships.
SPECIAL COURCES
Micros & Material Control System
Guest service & customer care course.
Telephone & Reception Handling skills
Customer's Service and Business etiquette
Team Building
Enhancing Creative Thinking Workshop.
Into Human Mentality Workshop
LANGUAGE SKILLS
Arabic : Excellent in Writing, Reading & conversation
English : Excellent in writing, Reading & conversation
French : Excellent in Writing Reading & conversation

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PERSONAL SKILLS
Dynamic, positive Thinker, open-minded.
Quick Learner, improving continuously, competitive, Friendly, Co-operative.
Adjust and mould myself in any environment & circumstance.
Have sharp memory, self-decision power, logical, and follow-up systematically.
Problem-solver, communicator, pleasant and confidence booster.
Listener, excellent telephone skills plus written and oral expertise.
Honest, punctual and believe in my abilities.
REFERENCE
Mr. George Diab
Food & Beverage Director
Intercontinental Hotels Group
George.diab@ihg.com
00973 399 27 178
Mr. Louis Eggers
Executive Chef Al Waddan Hotel
Louis.eggers@alwaddan.com.ly
00218(0) 369 0830
PERSONAL INFORMATION
Date of Birth : 28/07/1982
Nationality : Tunisian
Civil Status : Married
GHADA BARRAK