Sherif Fathiy Mahmoud
System Administrator
CAREER OBJECTIVE
Resourceful IT offering 10 + years of successful experience in Information
Technology field. Proficient in hardware and software maintenance.
seeking for a responsible and challenging position in Organization where
my knowledge and experience can be Shared and enriched.
Personal Details:
Date of Birth: July, 1, 1980
Place of Birth: Giza
Nationality:
Egyptian
Marital Status: Married
Military status: Exempted
Address: 21 El-bahrawy st
from El-basrawy st, Embaba,
Giza, Egypt.
Phone: 01124026626
Email: s.heri.f@hotmail.com
EDUCATION
Industrial technical institute
1997-1999
Technical degree, Computer Science, grade Good
Computer maintenance oversee computer performance, provide
technical support and install new software for computer
CERTIFICATIONS
CCNA … Cisco ID CSCO12277486
2012
Professional course in Technical support
YAT Education Center
2003
QUALIFICATIONS /SKILLS
Network Administration Skills
Configure and troubleshoot VLANs, trunking on Cisco switches, inter-VLAN routing,VTP and RSTP
Basic configuration parameters on a wireless network to ensure secure connection to access points
Designing and implementing a classless IP addressing scheme for a given network
Using advanced configuration commands with routers implementing RIP, EIGRP and OSPF
Configure, apply, monitor and troubleshoot Access Control Lists based on network requirements
Configure, verify, and troubleshoot IP addressing services including NAT, DHCP, IPv4 and IPv6
Configure and verify basic WAN serial connections including serial, Point-to-Point and Frame Relay
System Administration Skills
Installation, Configuration and Administration of MS Windows 2000/2003 and 2008 Servers, , Active Directory,
MS Windows XP/2000/7/8/10 operating systems, MS Office 2003/2007/2010, TCP/IP Ethernet Networking, DHCP
and static IP addressing, Wireless Networking and System Documentation and Inventory Managing Active
Directory User Accounts, File, Print Server. Security Group management for access related to Internet and
Network Shares administering firewall ISA and TMG 2010 servers.
Configuring & troubleshooting issues with DNS, DHCP, File and Print Servers.
Remotely monitoring and managing servers using utilities like Terminal Services, RDP, and Dame ware NT Utility.
Languages Skills
•
Arabic (native)
English (Good)
WORK EXPERIENCE
Concrete factory
“6th of October City”
Oct.2014- present
System Administrator
Setup and maintenance of all systems (servers, PCs, appliances, peripherals)
Upgrade, install and troubleshoot software and systems
Setup and administer all domain services including Active Directory, user permissions, and patch management
Administering company’s firewall servers ISA and TMG 2010 servers
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources,
reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Support LANs, WANs, network segments, and intranet
Ensure design of system allows all components to work properly together.
Troubleshoot problems reported by users.
Sprint Egypt
Technical Support
“Cairo”
Part-time job
Oct.2013- sep.2014
Technical Support ADSL - Call Center
Diagnose and resolve technical hardware and software issues involving internet connectivity
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Answers customer's calls and improves customer satisfaction over the phone.
Handles customers' and complaints.
Ensures quality customer service
ECETA ARKADIA Mall
“Cairo”
IT Technical Support
Jan.2006 – sep.2014
Administer servers, desktop computers, printers, routers, software deployment, security updates and patches.
Managing and configuring the Windows/Intel environment, including the following: Windows Server 2003,
2008,Windows XP & 7,8, Active Directory, DNS services, ISA and TMG 2010 etc
Diagnose, monitor and install software and perform tests on computer equipment and programs
set up computer equipment, schedule maintenance and teach users to use programs
Maintain network facilities in individual machines, such as drivers and settings of computers as well as printers
Cascada Real Estate Development
IT Technical Support
Part-time job
“Cairo”
Feb. 2008 – Oct.2008
Responsibilities include Install, configure and manage server hardware, network hardware and network
operating systems. Troubleshoot and resolve the computer hardware problems. Responsible for the computers
hardware purchases
INTERESTS
-Career improvement
-new technology
REFERENCES
Available on request
- watching movies
-Reading
-Computer games
-computers