Lesson Plans
Microsoft’s Administering
Windows XP
Professional
(Exam 70-270)
Table of Contents
Course Overview ........................................................................................................ 4
Section 0.1: XP Administration ........................................................................ 6
Section 1.1: User Accounts and Preferences................................................ 9
Section 1.2: Managing Users..............................................................................12
Section 1.3: Managing Groups .........................................................................16
Section 1.4: User Profiles ....................................................................................19
Section 1.5: Group Policy ..................................................................................21
Section 2.1: Installing Devices .........................................................................24
Section 2.2: Drivers ...............................................................................................27
Section 2.3: Managing Devices.........................................................................30
Section 2.4: Hardware Profiles ........................................................................32
Section 3.1: Network Connections ..................................................................34
Section 3.2: TCP/IP ...............................................................................................36
Section 3.3: Name Resolution ..........................................................................40
Section 3.4: Dial-up and Direct Connections .........................................42
Section 3.5: Internet Connections ...................................................................45
Section 3.6: ICS and ICF ......................................................................................48
Section 3.7: Remote Services .............................................................................51
Section 4.1: File Systems .....................................................................................54
Section 4.2: Partitions and Volumes ............................................................57
Section 4.3: Additional Configuration .......................................................60
Section 5.1: Compression, Encryption, and Quotas..............................63
Section 5.2: NTFS Permissions .........................................................................66
Section 5.3: Shared Folders ...............................................................................68
Section 5.4: Share Access ....................................................................................71
Section 5.5: Offline Files ....................................................................................72
Section 5.6: Internet Information Services .................................................75
Section 6.1: Installing Printers .......................................................................77
Section 6.2: Printing Management ................................................................80
Section 6.3: Advanced Configuration and Troubleshooting ............83
Section 6.4: Faxing ................................................................................................86
Section 7.1: IE Resource Access ........................................................................89
Section 8.1: Applications ...................................................................................91
Section 8.2: Processes and Services ................................................................94
Section 8.3: Monitoring Performance ..........................................................97
Section 8.4: Optimizing Performance .......................................................100
Section 8.5: Backup and Recovery .............................................................103
Section 9.1: Group Policy ...............................................................................105
Section 9.2: Auditing ........................................................................................108
Section 9.3: Security Templates ...................................................................111
Section 9.4: IE Security ....................................................................................113
Section 10.1: Installing and Upgrading Windows ..............................116
Section 10.2: Advanced Installation .........................................................119
Practice Exams .....................................................................................................122
Appendix A: Approximate Time for the Course .................................123
Course Overview
0.0 Introduction
Introduction to XP Administration gives students a look at the XP
interface along with a number of important system tools. Students
also get a brief look at Active Directory and Group Policy.
1.0 Users and Groups
Users and Groups covers the basic principles involved in
managing users. Students learn best-practice skills for organizing
users into groups with common needs as well as how to customize
Windows XP according to individual needs.
2.0 Installing Hardware
Installing hardware covers hardware usage and management.
Students learn how to work with Plug and Play and legacy
devices as well as how to allocate system resources among devices,
enable devices, disable devices, and troubleshoot devices. Students
also learn how to work with drivers by getting driver updates,
manually installing driver, and configuring driver signing.
3.0 Networking
Networking covers the principles of networking from TCP/IP
configuration to dial-up connections using VPN and other
security measures.
4.0 Disk Management
Disk Management covers file system configuration as well as bestpractice skills for hard disk organization and maintenance.
5.0 Managing Files
Managing Files covers the features of the NTFS file system.
Students learn how to encrypt and compress files as well as how
to impose disk quotas for efficient hard disk use.
6.0 Printers
Printers covers basic printing concepts as well as advanced
configurations like network and Internet printing.
7.0 IE Resource Access
IE Resource Access explains how to access resource through IE
using custom URLs.
8.0 System Optimization
System Optimization explains how to monitor and allocate system
resources for maximum system efficiency. Students learn how to
use System Monitor to isolate and correct system bottlenecks.
Students also learn how to start and stop services. Finally,
students learn the principles and practices of system backup and
restore procedures.
9.0 System Security
System Security explains how to use Group Policy, auditing, and
security templates to ensure system integrity.
10.0 Installation
Installation covers the steps for performing a variety of
installations from attended installations from CD-ROM to using
an installation image on an RIS server.
Section 0.1: XP Administration
Preparation
This section introduces the Windows XP operating system and
system tools. You should prepare a Windows XP Professional
computer for demonstrations throughout the course. Use this
section to introduce XP. You can also use the time to figure out
each student’s computer competency level. Find out why the
students are taking the course, and what other interests in IT they
might have.
Windows XP Professional Objectives

501. Configure and manage user profiles and desktop
settings.
Vocabulary: Group Policy, Active Directory, Workgroup, Domain
Lecture Focus Questions:

What are the features of Windows XP?

What is the difference between a domain and a workgroup?

What is Active Directory?

What are Group Policies used for?
Lecture Tips

Briefly cover the features of the Windows XP operating
system.

Introduce Group Policy Concepts

Remind students of basic networking components (this
should be review).
Video/Demo
Time
0.1.1 Windows XP Features
4:14
0.1.2 Adding the Administrative Tools to the Start Menu
1:19
0.1.3 Using the Microsoft Management Console (MMC)
3:08
0.1.4 Active Directory Overview
3:49
0.1.5 Using the Select Object Dialog
4:17
0.1.6 Group Policy Overview
4:38
0.1.7 Managing Local Group Policy
4:49
Total
Number of Exam Questions
1 question
Total Time
About 30 minutes
26:14
Section 1.1: User Accounts and Preferences
Preparation
This section introduces user accounts, customization options, and
accessibility options.
Windows XP Professional Objectives

501. Configure and manage user profiles and desktop
settings.

502. Configure support for multiple languages or multiple
locations.
o Enable multiple-language support.
o Configure multiple-language support for users.
o Configure local settings.
o Configure Windows XP Professional for multiple
locations.
Vocabulary: User preferences, Regional options, Languages,
Accessibility features
Students will learn how to:

Customize the desktop environment for users.

Set regional and language options.

Configure accessibility options.
Lecture Focus Questions:

What does the security identifier (SID) do?

What regional and language options does Windows XP
support?

How are accessibility options similar to (or different from)
preferences set through other Control Panel applets?
Lecture Tips

The most effective way to present all of the available user
options is to take a tour of a user’s properties on the
instructor computer.
Video/Demo
Time
1.1.1 User Accounts and Preferences
6:11
1.1.2 Customizing Windows
4:31
1.1.3 Regional and Language Options
4:22
1.1.4 Configuring Regional and Language Options
2:46
1.1.5 Configuring Accessibility Options
Total
Number of Exam Questions
9 questions
Total Time
About 35 minutes
4:50
22:40
Section 1.2: Managing Users
Preparation
This section introduces user account management practices. Create
several user accounts with different configurations to demonstrate
how to add, delete, modify, and configure user accounts.
Windows XP Professional Objectives

501. Configure and manage user profiles and desktop
settings.

703. Configure, manage, and troubleshoot local user and
group accounts.
Vocabulary: Built-in user account, Default user account,
Predefined user account
Students will learn how to:

Create a local user account.

Modify user account settings.
Lecture Focus Questions:

What information do you need to create a new user account?

What is the difference between a local user account and a
domain user account?

When should you disable a user account rather than
deleting it?
Lecture Tips

Start with the Lecture Focus Questions.

Students should understand local and domain user
accounts.

Explain the best principles of account management, like
password complexity and duration, recycling user accounts,
and disabling unused user accounts.
Video/Demo
Time
1.2.1 Managing User Accounts
4:51
1.2.4 Creating a User Account with the User Accounts Applet
1:15
1.2.6 Creating a User Account with Local Users and Groups
2:25
1.2.8 Modifying User Account Properties with the Applet
2:26
1.2.12 Modifying User Account Properties with Local Users and
Groups
2:47
1.2.16 Managing Domain User Accounts
2:55
Total
16:39
Lab/Activity

Create a Limited User Account

Create a Local Account

Create a Password and Password Hint

Change the Account Type

Enable Fast User Switching

Reset a Password

Enable a User Account

Unlock a User Account
Number of Exam Questions
1 question
Total Time
About 60 minutes
Section 1.3: Managing Groups
Preparation
This section teaches students how to manage resources by
organizing users into groups with similar requirements. Create a
group so that you can demonstrate group management tasks, like
adding and deleting members.
Windows XP Professional Objectives

703. Configure, manage, and troubleshoot local user and
group accounts.
o Configure, manage, and troubleshoot user and group
rights.
Vocabulary: Built-in groups, Implicit groups, Everyone Group,
Network Group, Interactive Group
Students will learn how to:

Create local groups.

Modify group membership.
Lecture Focus Questions:

What is the difference between domain and local groups?

What rights does each built-in (default) group have?

How does the system use implicit groups for allowing and
controlling system access?
Lecture Tips

Students should understand local and domain groups.

Show students how to create a group.

The group strategies are the suggested approach to group
nesting and assigning permissions. There are often other
ways to accomplish the same task. On the exam, students
need to know both the suggested (best) approach and
approaches that work even if they are not best.

Students often confuse rights, privileges, and permissions.
Open the local security policy and take a look at user rights.
Explain user rights. Introduce the concept of permissions.
Video/Demo
Time
1.3.1 Managing Groups
5:54
1.3.3 Managing Group Membership with the User Accounts
Applet
3:24
1.3.4 Managing Local Groups and Group Membership
5:21
1.3.8 Managing Domain Groups
2:03
Total
16:42
Lab/Activity

Modify Group membership

Add a User to a Local Group

Create a Local Group and Add Members
Number of Exam Questions
3 questions
Total Time
About 40 minutes
Section 1.4: User Profiles
Preparation
This section introduces user profiles. Create a shared folder on the
instructor’s computer that can be used for roaming profiles.
Windows XP Professional Objectives

501. Configure and manage user profiles and desktop
settings
Vocabulary: User profile, roaming profile, folder redirection
Students will learn how to:

Manage user profiles.

Create and configure roaming and mandatory user profiles.

Redirect folders.
Lecture Focus Questions:

Where are user profiles stored? How does the system
automatically create and manage user profiles?

What is the purpose of each type of user profile?

What are the requirements for redirecting folders?
Lecture Tips

Every Windows 2000 user has a user profile. Don’t confuse
this with hardware profiles.

Why would you want to redirect My Documents to the
network? (This is not obvious, and students often don’t make
the connection between roaming profiles and document
redirection.)
o My Documents can be very large. When you set up a
roaming profile, My Documents is part of that profile
and is stored on the server with the profile.
o When you log on to a new computer, My Documents is
downloaded. This can cause a lot of network traffic.
o Redirect My Documents to a network share to prevent
this problem.

Folder Redirection is done with Group Policy. Open a GPO
and show students the appropriate settings. Group Policy is
covered extensively in the next section.
Video/Demo
1.4.1 User Profiles
Time
4:20
1.4.2 Creating a Roaming User Profile
2:03
1.4.4 Creating a Mandatory User Profile
4:14
1.4.5 Creating a Custom Default Profile
3:28
1.4.8 Redirecting Folders
Total
Lab/Activity

Configure a User Profile Path
Number of Exam Questions
9 questions
Total Time
About 35 minutes
4:03
18:08
Section 1.5: Group Policy
Preparation
This section introduces group policy. If your computer
environment permits, create a couple example policies to show
students during class.
Windows XP Professional Objectives

702. Configure, manage, and troubleshoot security
configuration and local security policy.

703. Configure, manage, and troubleshoot local user and
group accounts.
o Configure, manage, and troubleshoot account settings.
o Configure, manage, and troubleshoot account policy.
o Configure, manage, and troubleshoot user and group
rights.
Vocabulary: Administrative templates, User rights
Students will learn how to:

Edit the local policy to manage user rights.

Control the desktop environment with Group Policy.
Lecture Focus Questions:

What is the difference between Group Policy and a user
profile?

What are user rights?

How can you use Group Policy to customize the desktop or
control actions users can perform?
Lecture Tips

Explain the differences between local group policy and
Active Directory group policy.
o All Windows XP computers have a local policy. In a
workgroup environment, this is the only type of policy
available.
o AD-based policies are only available if you are
running Active Directory. They are stored on domain
controllers, and may be linked to sites, domains, and
OUs. In a domain environment, the user or computer
may be affected by multiple policies.

The order of policy application is very important (local,
site, domain, OU). By default, if a setting is configured by
multiple policies, the last setting applied is the effective
setting.

Block Policy Inheritance and No Override are used to
change the default behavior when there are multiple
policies.
Video/Demo
Time
1.5.1 Group Policy Settings
2:35
1.5.2 Configuring User Rights
1:59
1.5.4 Configuring Administrative Templates
2:22
Total
Lab/Activity

Change User Rights

Customize the Start Menu

Prevent Control Panel Access
6:56

Customize Display Settings

Force Classic Style
Number of Exam Questions
1 question
Total Time
About 35 minutes
Section 2.1: Installing Devices
Preparation
This section introduces device installation. If you have access to a
USB port and a USB device (e.g., a printer), use it to show the
students Plug and Play installation.
Windows XP Professional Objectives

301. Implementing, Managing, Monitoring, and
Troubleshooting Hardware Devices and Drivers
o Install, configure, and manage DVD and CD-ROM
devices.

304. Implement, manage, and troubleshoot input and
output (I/O) devices.
o Monitor, configure, and troubleshoot I/O devices, such
as printers, scanners, multimedia devices, mouse,
keyboard, and smart card reader.
o Monitor, configure, and troubleshoot multimedia
hardware, such as cameras.
o Install, configure, and manage Infrared Data
Association (IrDA) devices.
o Install, configure, and manage wireless devices.
o Install, configure, and manage USB devices.
o Install, configure, and manage hand held devices.
o Install, configure, and manage network adapters.
o Install, configure, and manage modems.
Vocabulary: IDE, SCSI, USB, Firewire, wireless, parallel, serial
Students will learn how to:

Install and manage Plug and Play and legacy devices.

Use Windows XP Device Manager.
Lecture Focus Questions:

What may you be required to do manually when installing
legacy devices?

What are the indications that a device has not been
properly installed?

What special considerations exist for installing the
following types of hardware: parallel, serial, IDE, SCSI, USB,
Firewire, wireless?
Lecture Tips

Show students how to open Device Manager and look at
device properties.

Windows Update is a great tool, however, as an
Administrator, you may want to block access to this site.
This is done with Group Policy.
o Demonstrate the GPO creation.
o Create the GPO and link it to an OU containing some
user accounts. Explain that you don’t want to link it
to the domain, because this would affect all users,
including administrators.
Video/Demo
Time
2.1.1 Installing Devices
2.1.2 Managing Hardware with Device Manager
3:56
2.1.6 Troubleshooting Device Installation
1:47
3:59
2.1.7 Installing Hardware with the Add Hardware Wizard
2:41
2.1.9 Device Installation 1
4:51
2.1.10 Device Installation 2
4:33
2.1.11 Editing Device Resource Usage
1:50
Total
23:37
Lab/Activity

Enable or Disable a Device

Install a Plug and Play Device

Remove a Device

Install a Device with the Add Hardware Wizard
Number of Exam Questions
15 questions
Total Time
About 65 minutes
Section 2.2: Drivers
Preparation
This section introduces drivers. If possible, download a Windows
update with new drivers to show the students how to install it.
Windows XP Professional Objectives

305. Manage and troubleshoot drivers and driver signing
Vocabulary: Windows update, Driver signing, Driver rollback,
Unsigned drivers
Students will learn how to:

Update system drivers.

Control the installation of unsigned drivers.

Validate driver signatures.
Lecture Focus Questions:

What Windows features help protect system integrity?

How do you recover a system that has a corrupt driver
installed?

How can you protect a system against unsigned drivers?

How do you ensure the integrity of existing drivers?
Lecture Tips

Most Windows 2000 installations automatically detect the
majority of devices and correctly install drivers. However,
you may still need to install the occasional driver
manually. You can’t rely on Plug-and-Play for everything.

Driver signing is a great idea because it helps you ensure
that your drivers are well tested. In practice, there are a lot
of devices that don’t have signed drivers. This will cause
problems if you decide to block unsigned drivers.
Video/Demo
Time
2.2.1 Device Drivers
7:25
2.2.2 Managing Device Drivers
3:09
2.2.4 Verifying Driver Signatures
4:07
2.2.5 Controlling Unsigned Driver Installation
1:22
Total
Lab/Activity

Update a Driver

Configure Driver Signing
Number of Exam Questions
8 questions
Total Time
About 35 minutes
16:03
Section 2.3: Managing Devices
Preparation
This section introduces device management practices. Set up a
monitor with an 800 x 600 display setting to demonstrate how to
adjust the monitor to achieve a more viewable picture.
Windows XP Professional Objectives

302. Implement, manage, and troubleshoot display devices.
o Configure multiple-display support.
o Install, configure, and troubleshoot a video adapter.

303. Configure Advanced Configuration Power Interface
(ACPI).

306. Monitor and configure multiprocessor computers.
Vocabulary: Video card, Display applet, Multiple processor
support, Device Manager, Hardware abstraction layer (HAL),
APM, ACPI, Hybernation, Stand-by
Students will learn how to:

Manage and troubleshoot display properties.

Configure multiple monitors.

Optimize multiple processors.

Manage system power usage.
Lecture Focus Questions:

How do the following settings affect how graphics are
displayed: color depth, screen size, refresh rate?

What are the requirements for using multiple monitors?

What is the HAL and how does it affect multiple processors
and power management?

What conditions must be met to use ACPI?
Lecture Tips

Installation of a single monitor is pretty straightforward. Tie
this back to Device Manager.

Open Display Properties and give show the students the
display settings.

Installing multiple monitors is more complicated. Make sure
the adapters are supported.

Stress troubleshooting. This is the most important aspect for
the Professional exam.
Video/Demo
Time
2.3.1 Display Settings
5:44
2.3.2 Configuring Display Properties
2:40
2.3.3 Multiple Monitors
4:09
2.3.4 Configuring Multiple Monitors
2:13
2.3.6 Multiple Processors
3:47
2.3.8 Power Management
4:04
2.3.9 Configuring Power Options
2:53
2.3.10 Configuring a UPS
1:50
Total
Number of Exam Questions
23 questions
Total Time
About 60 minutes
27:20
Section 2.4: Hardware Profiles
Preparation
This section introduces hardware profiles. If possible, show
students how to shut down a computer in hibernation and standby modes.
Windows XP Professional Objectives

402. Manage, monitor, and optimize system performance for
mobile users.
Vocabulary: Docked, Undocked, Power state
Students will learn how to:

Create hardware profiles.

Enable and disable devices in a profile.
Lecture Focus Questions:

How can hardware profiles simplify device management?

Why don't laptop users typically need to create multiple
hardware profiles?

Under which conditions should a hardware profile be used?
Lecture Tips

A hardware profile is not the same as a user profile.
Hardware profiles tell the computer which devices to start
when you boot the computer.
o Show students how to configure a hardware profile.

Explain the different power states.
o Show students the difference between a computer
coming out of hibernation mode and standby mode.
Video/Demo
Time
2.4.1 Hardware Profiles
4:28
2.4.2 Creating Hardware Profiles
4:42
Total
Lab/Activity

Creating Hardware Profiles
Number of Exam Questions
6 questions
Total Time
About 20 minutes
9:10
Section 3.1: Network Connections
Preparation
This section introduces network connections. Locate your network
settings to show the client services and properties.
Windows XP Professional Objectives
602. Connect to computers by using dial-up networking.
Vocabulary: Network components, Clients, Protocols, Services,
TCP/IP, NWLink, IPX/SPX, QoS Scheduler, Service Advertising
Protocol (SAP), File and Printer Sharing, Client Service for
NetWare, Client for Microsoft Networks, Network Monitor Driver
Students will learn how to:

Install/uninstall and enable/disable client software,
protocols, and networking services.

Optimize networking components.
Lecture Focus Questions:

What is the function of each networking component?

What is a binding?

What is the networking provider order and print order?
Lecture Tips

Start with an examination of LAN connection properties
and discuss the protocols you are running.
Video/Demo
Time
3.1.1 Network Connections
4:28
3.1.2 Adding and Removing Network Components
3.1.6 Configuring Network Components
Total
Lab/Activity

Install a Client

Install a Networking Service

Uninstall a Network Component

Disable a Network Component

Configure Network Bindings

Configure the Provider and Print Order
Total Time
About 40 minutes
1:39
8:48
2:41
Section 3.2: TCP/IP
Preparation
This section covers TCP/IP configuration and troubleshooting. If
student understanding is deficient, or it has been a while since
they worked with TCP/IP, consider adding a TCP/IP review day
to your lecture schedule.
To determine if you need an IP addressing review, hand out a
brief quiz a few class periods in advance of this one. Students
should be able to:

Identify the class of an IP address.

Identify default subnet masks.

Given an IP address and subnet mask, identify the host and
network address.

Give IP addresses and subnet masks and determine if two IP
addresses are on the same subnet.

Identify the correct default gateway for a subnet.
Windows XP Professional Objectives

601. Configure and troubleshoot the TCP/IP protocol.
Vocabulary: TCP/IP, subnet mask, IP address, host name, DNS
server, WINS server, MAC address, APIPA, Automatic IP
Addressing, default gateway, DHCP, Dynamic Host Configuration
Protocol, alternate IP address
Students will learn how to:

Configure, manage, and troubleshoot TCP/IP.

Configure an XP system for static or dynamic addressing.

Assign an alternate IP address.
Lecture Focus Questions:

How does the subnet mask work together with the IP address
to identify network and host addresses?

What are the default subnet masks for each IP address class?

What does the default gateway do?

Under which conditions will an XP system use APIPA for its
IP address?

What is the role of ARP in correlating MAC addresses with
IP addresses?
Lecture Tips

Troubleshooting tip: If you see an IP address starting with
169.254.x.y, the address was obtained by APIPA. That
means the client was unable to contact a DHCP server, so it
made up its own address.

Demonstrate the troubleshooting tools. Point out the /?
Syntax available for most command line commands.
o command /? usually brings up a syntax help screen.
Video/Demo
Time
3.2.1 IP Addressing
7:47
3.2.2 TCP/IP Configuration
5:02
3.2.3 Configuring Basic TCP/IP Settings
2:25
3.2.6 Alternate IP Configuration
1:35
3.2.7 Configuring an Alternate IP Address
1:38
3.2.9 ARP
5:19
3.2.10 TCP/IP Communication Process
1:25
3.2.11 Troubleshooting TCP/IP
4:15
Total
Lab/Activity

Configure TCP/IP Settings

Configure a Client for DHCP

Configure an Alternate IP address
Number of Exam Questions
14 questions
29:26
Total Time
About 60 minutes
Section 3.3: Name Resolution
Preparation
This section covers name resolution with DNS and WINS.
Students need to understand these services for the exam.
Windows XP Professional Objectives

601. Configure and troubleshoot the TCP/IP protocol.
Vocabulary: Name resolution, DNS, WINS, IP address, Local
machine
Students will learn how to:

Configure a computer with DNS and WINS server addresses.

Diagnose and resolve common problems related to name
resolution.
Lecture Focus Questions:

When should you use NetBIOS or DNS names?

What is the role of DNS and WINS servers in name
resolution?

What are the steps of DNS name resolution?
Lecture Tips

Active Directory requires DNS for name resolution. Clients
use DNS to locate the AD server for logon authentication. If
the client is not configured with the proper DNS address,
the client can’t connect to the domain.
Video/Demo
Time
3.3.1 Name Resolution
2:35
3.3.2 DNS Name Resolution Process
1:20
3.3.3 WINS and DNS
6:11
3.3.5 Name Resolution Configuration
3:38
3.3.6 Configuring Advanced Name Services
1:40
3.3.9 Troubleshoot Name Resolution
3:45
Total
Lab/Activity

Configure DNS Server Addresses

Configure WINS Server Addresses
Number of Exam Questions
9 questions
Total Time
About 50 minutes
19:09
Section 3.4: Dial-up and Direct Connections
Preparation
This section introduces dial-up connections and direct
connections. Configure a dial-up connection before class. Use it as
an example when you discuss connection properties.
Windows XP Professional Objectives

602. Connect to computers by using dial-up networking.
o Create a dial-up connection to connect to a remote
access server.
o Connect to the Internet by using dial-up networking.
Vocabulary: ISDN, Callback security, Multi-link, EAP, CHAP,
MS-CHAP, PAP, Authentication protocol
Students will learn how to:

Establish a dial-up connection.

Configure multilink and callback.

Configure a direct connection between two computers.
Lecture Focus Questions:

What authentication protocols are supported by Windows
XP?

How does an ISDN modem differ from a standard modem?

How does the callback option increase dial-up connection
security?

Why can users benefit from configuring a multilink
connection?

What is the difference between a dial-up connection and a
direct connection?
Lecture Tips

Stress the focus on the client in this section. What are
different ways for the client to use dial-up connections?

Show students the properties of a dial-up connection. Point
out the Advanced Security settings. The dial-up connection
must use a protocol supported by the server.
Video/Demo
Time
3.4.1 Dial-up Connections
6:10
3.4.2 Creating a Dial-up Connection
1:28
3.4.4 Configuring a Direct Connection
3:37
3.4.7 Configuring an Incoming Connection
3.4.9 Configuring Multilink
Total
Lab/Activity

Create a Dial-up Connection

Create a Direct Connection (Guest)

Create a Direct Connection (Host)
Number of Exam Questions
5 questions
Total Time
About 40 minutes
2:14
3:05
16:34
Section 3.5: Internet Connections
Preparation
This section covers dial-up connections to the Internet. Create a
VPN diagram to hand out or draw on the board.
Windows XP Professional Objectives

602. Connect to computers by using dial-up networking.
o Connect to computers by using a virtual private
network (VPN) connection.
o Connect to the Internet by using dial-up networking.

603. Connect to resources by using Internet Explorer.
Vocabulary: VPN, tunneling protocols, L2TP, PPTP, MPPE, IPSec
Students will learn how to:

Configure a dial-up Internet connection.

Establish and manage a VPN connection.
Lecture Focus Questions:

How does a VPN create a secure network connection?

What is the role of the tunneling protocol in creating a VPN
connection?

What are the differences between PPTP and L2TP?
Lecture Tips

Authentication methods are configured on both the client
and the server. For a successful connection, the client and
server need to be using a common protocol.

Use your VPN diagram to help students understand the
process. How is the VPN server connected to the Internet?
How does the client connect to the Internet? Point out that
the client and server could actually be communicating with
NWLink. The data between the client and server is
encapsulated and sent over the Internet.
Video/Demo
Time
3.5.1 Configuring a Dial-up Internet Connection
2:24
3.5.3 Configuring Internet Connection Properties
1:40
3.5.4 Virtual Private Network (VPN)
4:07
3.5.5 Configuring a VPN Connection
1:56
Total
10:07
Lab/Activity

Create a Dial-up Connection to the Internet

Create a VPN Connection
Number of Exam Questions
6 questions
Total Time
About 30 minutes
Section 3.6: ICS and ICF
Preparation
This section introduces the Internet Connection Firewall and
Internet Connection Sharing. Create a dial-up connection with
the firewall active to show the students. Also, prepare an example
ICS diagram to hand out in class or present on the board. Show a
few computers connected by a hub once computer has a modem
connection to an ISP.
Windows XP Professional Objectives

602. Connect to computers by using dial-up networking.
o Configure and troubleshoot Internet Connection
Sharing (ICS).

606. Configure, manage, and troubleshoot an Internet
Connection Firewall (ICF).
Vocabulary: ICF, ICS, Ports, HTTP, HTTPS, Remote Desktop
Students will learn how to:

Configure a shared Internet connection.

Enable and manage an ICF.

Open or close ports in ICF.
Lecture Focus Questions:

How can multiple computers share a single Internet
connection?

What are the TCP/IP settings of an ICS system?

What is a firewall and how does it protect your computer?

What are the port numbers for common TCP/IP services?

What ports would you want to enable after configuring an
ICF? Why?
Lecture Tips

Show students the properties of a dial-up connection. Point
out the ICF option and its settings.

ICS is very handy in a small home office network. It is not
intended for use in any reasonably large business.

Present the ICS diagram. Walk through the network
configuration. What is the IP address of the NIC in the ICS
computer? What is the IP address of the modem in this
computer? Where is the DNS server for the ICS computer?
What are the IP addresses of the other computers? Their
subnet masks? What is their default gateway? Their DNS
server?

Don’t use ICS if your network is already running DHCP or
DNS.

Show students how to enable ICS and ICF.
Video/Demo
Time
3.6.1 Internet Connection Sharing (ICS)
4:49
3.6.2 Internet Connection Firewall (ICF)
5:52
3.6.3 Using the Network Setup Wizard
2:29
3.6.4 Enabling ICS and ICF
3:35
3.6.7 Allowing Internet Services
2:10
Total
Lab/Activity

Share an Internet Connection

Enable ICF for a Connection
18:55

Open a Port in ICF

Add and open a port in ICF
Number of Exam Questions
10 questions
Total Time
About 50 minutes
Section 3.7: Remote Services
Preparation
This section introduces Remote Assistance and Remote Desktop.
Familiarize yourself with the remote services settings and
configurations so that you can show the students how to use the
services.
Windows XP Professional Objectives

605. Configure, manage, and troubleshoot Remote Desktop
and Remote Assistance.
Vocabulary: Remote desktop, Remote assistance
Students will learn how to:

Enable Remote Assistance and Remote Desktop.

Send and respond to a Remote Assistance invitation.

Use Remote Desktop to remotely access your computer.

Allow a Remote Desktop connection through the ICF.
Lecture Focus Questions:

How does the Remote Assistance process work?

What problems can arise during a Remote Assistance
session?

What operating systems support Remote Assistance and
Remote Desktop (either as clients or servers)?

How does a user retain control of a Remote Assistant session?

What port must be opened to allow Remote Desktop to run
through the firewall?
Lecture Tips

Diagram the Remote Assistance process. Who has
responsibility for sensitive data? How can it be protected?
Explain that the person who sent the invitation can
terminate the connection at any time for any reason.

Discuss the difference between Remote Assistance and
Remote Desktop.

Discuss the uses Remote Desktop. What are its advantages?
What are its disadvantages?
Video/Demo
3.7.1 Remote Assistance
Time
5:08
3.7.2 Modifying Remote Assistant Configuration
1:05
3.7.3 Sending a Remote Assistance Invitation
6:19
3.7.4 Remote Desktop
5:34
3.7.5 Enabling Remote Desktop
1:38
3.7.6 Enabling Remote Desktop Through ICF
1:35
3.7.8 Making a Remote Desktop Connection
3:26
Total
Lab/Activity

Enable Remote Desktop through ICF
Number of Exam Questions
17 questions
Total Time
About 50 hour
24:45
Section 4.1: File Systems
Preparation
This section introduces FAT, FAT32, and NTFS. If possible,
prepare disk drives with each type of file system. Show the
compression, quota, and permissions settings in the Local Disk
Properties dialog box of the NTFS volume.
Windows XP Professional Objectives

204. Configure and manage file systems.
o Convert from one file system to another file system.
o Configure NTFS, FAT32, or FAT file systems.
Vocabulary: FAT, FAT32, NTFS, Convert.exe, Format, Quota,
Encryption, Permissions, Clusters
Students will learn how to:

Format a drive.

Convert a drive to NTFS.

Change from NTFS to FAT or FAT32.
Lecture Focus Questions:

What advantages does NTFS have over FAT and FAT32?

What file systems are supported by which Windows
operating systems?
Lecture Tips

Explain FAT, FAT32, and NTFS. Emphasize the features of
NTFS.

Explain how to use the Convert command to implement an
NTFS file system. Make sure to explain that Convert works
only one way. It does not convert NTFS to FAT or FAT32.

Discuss cluster size. How does cluster size affect the file
system decision? (Large clusters are better for large files and
programs, but large clusters leave a lot of slack space—
unused disk space—when working with large numbers of
smaller files.)

Introduce NTFS permissions. Cover the basic permissions.
(Permissions are covered in-depth in section 5-2.)

Introduce the concept of dual booting. Explain how a system
can use multiple operating and file systems.
Video/Demo
4.1.1 File Systems
Time
5:51
4.1.2 Changing File Systems
Total
Lab/Activity

Format a Drive

Convert a Drive to NTFS
Number of Exam Questions
4 questions
Total Time
About 25 minutes
3:17
9:08
Section 4.2: Partitions and Volumes
Preparation
This section covers disk management. Prepare a basic disk and
show the options for converting it and managing it in Disk
Management.
Windows XP Professional Objectives

204. Configure and manage file systems.
o Convert from one file system to another file system.
o Configure NTFS, FAT32, or FAT file systems.
Vocabulary: Disk, Basic disk, Dynamic disk, Volume, Partition,
Simple volume, Extended volume, Spanned volume, Striped
volume, RAID volume, Mirrored volume
Students will learn how to:

Create and manage disks, partitions, and volumes.

Change disks to dynamic or basic.

Increase the size of an existing volume.
Lecture Focus Questions:

What type of disk uses volumes?

How does a spanned volume work?

What is the purpose of a striped volume?

What must you do first before extending a volume or
creating a spanned or mirrored volume?
Lecture Tips

Demonstrate Disk Management. Convert a basic disk to a
dynamic disk. Create some partitions.

Stress the slightly different vocabulary used with basic and
dynamic disks. Understanding the vocabulary can give the
student big hints to the correct solution on the certification
exams.

Explain fault tolerance. What exchanges do you make to
achieve fault tolerance? Which disk configurations are fault
tolerant? (Spanned volumes and striped volumes improve
performance, but they’re not fault tolerant. Mirrored and
RAID volumes, but these disk types are only supported on
server versions of Windows.)
Video/Demo
Time
4.2.1 Disks, Partitions, and Volumes
4:48
4.2.2 Creating Partitions and Logical Drives
2:48
4.2.5 Changing the Disk Types
2:22
4.2.9 Creating Volumes
3:37
4.2.13 Extending an Existing Volume
Total
Lab/Activity

Create a Primary Partition

Create a Logical Drive

Convert a Disk to Dynamic

Convert a Disk to Basic

Create a Simple Volume

Create a Spanned Volume

Create a Striped Volume

Extend an Existing Volume
1:23
14:58
Number of Exam Questions
5 questions
Total Time
About 60 minutes
Section 4.3: Additional Configuration
Preparation
This section covers additional disk management practices. If
possible, prepare a dual boot system with multiple file systems.
Prepare a few ARC path examples to present in class.
Windows XP Professional Objectives
201. Monitor, manage, and troubleshoot access to files and
folders.

Optimize access to files and folders.
301. Implement, manage, and troubleshoot disk devices.

Monitor and configure disks.

Monitor, configure, and troubleshoot volumes.
Vocabulary: Volume mount point, ARC path, Boot.ini, SCSI,
Rdisk
Students will learn how to:

Mount a volume as a folder.

Configure a system for multiboot, selecting the correct disk,
volume, and file system format.
Lecture Focus Questions:

What are the requirements for a volume mount point?

What are the advantages of a multiboot system?

How does the system use the ARC path in the Boot.ini file to
locate the operating system at startup?
Lecture Tips

Explain how to use volume mount points to manage disk
space.

When explaining ARC paths, open boot.ini on the instructor
computer and show the ARC path.

Show how to select an operating system on a dual booting
computer.
Video/Demo
Time
4.3.1 Volume Mount Points
2:19
4.3.2 Creating a Volume and Mounting as a Folder
4.3.4 ARC Path
6:51
4.3.5 Multi-Boot
3:58
Total
Lab/Activity

Configure Disks for Multiboot
Number of Exam Questions
6 questions
Total Time
About 30 minutes
15:09
2:01
Section 5.1: Compression, Encryption, and Quotas
Preparation
This section covers the compression, encryption, and quota
features of the NTFS file system. Prepare some folders and files for
use during the lecture.
Windows XP Professional Objectives

201. Monitor, manage, and troubleshoot access to files and
folders.
o Configure, manage, and troubleshoot file compression.

701. Configure, manage, and troubleshoot Encrypting File
System (EFS)
Vocabulary: Compression, Zipped files, Compact.exe, Encryption,
EFS, Recovery agent, Disk quotas, Fsutil, Secret key encryption,
Public key encryption
Students will learn how to:

Compress files, folders, and drives.

Encrypt files and folders.

Configure volume quotas.
Lecture Focus Questions:

What is the difference between compressed and zipped files?

What happens to a compressed file when it is moved to a
FAT partition?

What happens to a compressed file when it is copied?

What can't you do with a compressed file?

What happens when you move an unencrypted file to an
encrypted folder on the same partition?

What happens when you move an encrypted file to a
compressed folder?

Where do you set a quota?

What do you have to do before deleting a quota entry for a
user?
Lecture Tips

Data compression and EFS encryption are mutually
exclusive. You can compress the file or encrypt it, but not
both.

Demonstrate compressing and encrypting files and folders.

Show students how to set a default quota and how to set
individual quotas.

If you don’t want to use the same disk quota for all users,
quotas are set on a per user basis. That means you can’t
assign a quota to members of a group. For more sophisticated
quota management, consider third party solutions.
Video/Demo
Time
5.1.1 File Compression
5:12
5.1.2 Managing Compressed Files
1:56
5.1.6 Encryption
4:05
5.1.7 Encrypting and Decrypting Files
1:40
5.1.8 Managing Encrypted Files
2:44
5.1.11 Quotas
3:40
5.1.12 Managing Disk Quotas
Total
4:31
23:48
Lab/Activity

Compress a Drive

Compress a File or Folder

Encrypt a File or Folder
Number of Exam Questions
17 questions
Total Time
About 60 minutes
Section 5.2: NTFS Permissions
Preparation
This section covers NTFS Permissions. Prepare some NTFS
permissions examples to present on the board.
Windows XP Professional Objectives

201. Monitor, manage, and troubleshoot access to files and
folders.
o Control access to files and folders by using permissions.
Vocabulary: NTFS permissions, Full control, Modify, Read, Write,
List folder contents, Read and Execute, Allow, Deny, File
ownership
Students will learn how to:

Assign NTFS permissions to allow or restrict file access.

Determine effective permissions.

Change the owner of a file.
Lecture Focus Questions:

What type of access does each NTFS permission allow?

How do Allow and Deny permissions work together?

By default, what NTFS permissions are assigned when
adding a user or group to the ACL?

How should you assign permissions?

What are inherited permissions?

How does the difference between assigned and effective
permissions affect user actions?
Lecture Tips

Students are often confused when multiple NTFS permissions
apply. Present your examples and have students work
through them.

Demonstrate setting NTFS permissions on files and folders.
Show how deny overrides allow.

Discuss how file ownership affects permissions.

When discussing how copy and move effect NTFS
permissions, point out that there is only one case where
NTFS permissions are retained – when you move a file or
folder within an NTFS partition. (Of course, when you copy
or move to FAT you lose NTFS permissions.)
Video/Demo
5.2.1 NTFS Permissions
Time
3:01
5.2.2 Default NTFS Permissions
4:57
5.2.3 Assigning Permissions
6:15
5.2.4 Setting NTFS Permissions
2:51
5.2.7 Viewing Advanced Permissions
2:43
5.2.8 Viewing Effective Permissions
1:11
5.2.9 Changing File Ownership
1:29
Total
Lab/Activity

Configure NTFS permissions
Number of Exam Questions
4 questions
Total Time
About 35 minutes
22:27
Section 5.3: Shared Folders
Preparation
This section covers shared folder management. Prepare some
combined NTFS and share permission examples to present on the
board.
Windows XP Professional Objectives

201. Monitor, manage, and troubleshoot access to files and
folders.
o Optimize access to files and folders.

202. Manage and troubleshoot access to shared folders.
o Create and remove shared folders.
Vocabulary: Read, Change, Full Control, Shared folders,
Administrative share, Share permissions, UNC path
Students will learn how to:

Share folders and configure share properties.

Create administrative shares.

Access shared folders.
Lecture Focus Questions:

What is the purpose of a shared folder?

What are the characteristics of an administrative share?
Lecture Tips

The basic concept of shared folders is usually pretty
straightforward. Show the students how to share a folder
and then take a look at the properties.

Combining share and NTFS permissions is a difficult topic.
Do plenty of examples. Stress the three-step approach.
o Calculate the effective share permission – least
restrictive but Deny overrides.
o Calculate the effective NTFS permission – least
restrictive combination but Deny overrides.
o Then compare the permissions calculated in the first
two steps and take the most restrictive.
Video/Demo
Time
5.3.1 File Shares
3:50
5.3.2 Enabling File and Printer Sharing
2:35
5.3.3 Sharing a Folder with Explorer
2:57
5.3.5 Administering Shares with Shared Folders
3:23
5.3.8 Connecting to a Shared Folder
Total
Lab/Activity

Share a Folder

Share a Folder with a New Name

Configure User Limits

Map a Drive to a Shared Folder

Access a Shared Folder
Number of Exam Questions
6 questions
Total Time
About 50 minutes
3:10
15:55
Section 5.4: Share Access
Preparation
This section discusses how share permissions work together with
NTFS permissions to control access.
Windows XP Professional Objectives

202. Manage and troubleshoot access to shared folders.
o Control access to shared folders by using permissions.
Vocabulary: Share permissions, NTFS permissions, Everyone,
Administrators, effective permissions
Students will learn how to:

Configure share and NTFS permissions.
Lecture Focus Questions:

What are the differences between share permissions and
NTFS permissions?

When share permissions and NTFS permissions are set on a
folder, which set of permissions will apply to a user who
accessed the folder?
Video/Demo
5.4.1 Share Permissions
Time
4:46
5.4.2 Configuring Share Permissions
1:57
5.4.4 Combining Share and NTFS Permissions
Total
10:31
3:48
Lab/Activity

Configure Share Permissions
Number of Exam Questions
9 questions
Total Time
About 30 minutes
Section 5.5: Offline Files
Preparation
This section covers relevant to mobile computers. Set up a share
on the instructor’s server that will be available for offline files.
Windows XP Professional Objectives

205. Manage and troubleshoot access to and
synchronization of offline files.
Vocabulary: Offline files, file caching
Students will learn how to:

Enable and disable offline caching for a shared folder.

Manage shared folder cache settings.
Lecture Focus Questions:

Why would you choose manual caching over automatic
caching?

How do you ensure that files in the share are kept current?

How can you protect offline files?

What XP feature will prohibit use of offline files?
Lecture Tips

Troubleshooting tip: Make sure you have enabled offline
support on the file server that is hosting the share
containing the files that clients want to use offline.

Open Folder Options and show students the Offline Files tab.
Demonstrate automatic synchronization.
Video/Demo
5.5.1 Offline Files
Time
4:47
5.5.2 Enabling Offline Files
3:18
5.5.3 Caching and Synchronizing Offline Files
Total
12:45
4:40
Lab/Activity

Configure Shared Folder Cache Settings

Disable Offline Caching for a Shared Folder
Number of Exam Questions
19 questions
Total Time
About 45 minutes
Section 5.6: Internet Information Services
Preparation
This section introduces the use of Internet Information Services on
a Windows XP Professional computer. Install IIS on the instructor
machine. Share a Web folder to show how to access content
through Internet Explorer.
Windows XP Professional Objectives

202. Manage and troubleshoot access to shared folders.
o Manage and troubleshoot Web server resources.

604. Configure, manage, and implement Internet
Information Services (IIS).
Vocabulary: Active Desktop, Internet Printing
Students will learn how to:

Install and configure IIS.

Create virtual directories.
Lecture Focus Questions:

What services can you use IIS to enable?

Where is Web content stored?

What is a virtual directory?

How can you access a Web share folder?
Lecture Tips

Use your IIS installation to demonstrate Web site and Web
server properties.

Discuss changes made to the system during IIS installation
(\inetpub\wwwroot).

Create a share in the \inetpub\wwwroot folder. Have the
students access the share through Internet Explorer.
Video/Demo
Time
5.6.1 Internet Information Services (IIS)
5.6.2 Installing IIS
3:48
2:23
5.6.3 Managing Web Site Content
2:05
5.6.4 Creating Virtual Directories
3:28
Total
Number of Exam Questions
9 questions
Total Time
About 30 minutes
11:44
Section 6.1: Installing Printers
Preparation
This section covers printer installation. Be familiar with the
print terms and their meanings.
Windows XP Professional Objectives

203. Connect to local and network print devices.
o Manage printers and print jobs.
o Connect to an Internet printer.
o Connect to a local print device.
Vocabulary: Printer, Print device, Print queue, Print server,
Print driver, Printer port, Lpd, Lpr, Lpq
Students will learn how to:

Configure and connect to local and network printers.

Configure Windows XP to support UNIX printing.
Lecture Focus Questions:

What is the difference between a print device and a printer?

What is the function of the print server?

When configuring a printer, what port would you select for
each of the following configurations:
o To connect to a network-attached printer through its
IP address.
o To connect to a printer connected to the parallel port.
o To connect to a printer connected to another Windows
computer.

How does Windows XP support UNIX printers and clients?

What is the role of LPR, LPD, and LPQ in printing?
Lecture Tips

Make sure you go over the printing terms. Microsoft uses
terms differently than the common usage.

Demonstrate the Add Printer wizard.

Install printers on student computers fairly early in the
lecture. Students can look at the different properties and
configurations on their own computers.
Video/Demo
Time
6.1.1 Printing Concepts
3:03
6.1.2 Configuring Printing
2:54
6.1.3 Installing a Local Printer
1:48
6.1.6 Configuring a Network Interface Printer
2:58
6.1.9 Connecting to a Network Printer
1:31
6.1.12 UNIX Printing
3:25
Total
Lab/Activity

Install a Plug and Play Printer

Manually Install a Printer

Configure a Network Interface Printer

Create a Custom TCP/IP Port

Add a Network Printer

UNIX Printing
Number of Exam Questions
5 questions
Total Time
About 55 minutes
15:39
Section 6.2: Printing Management
Preparation
This section covers print management tasks. Install printers in
various configurations to show how to manage print jobs under
varying conditions.
Windows XP Professional Objectives

203. Connect to local and network print devices.
o Manage printers and print jobs.
o Control access to printers by using permissions.
Vocabulary: Job priority, Notification, Spooling
Students will learn how to:

Share printers.

Configure printer permissions.

Manage print jobs.

Customize print server properties.
Lecture Focus Questions:

What do the printer permissions allow?

Where do you manage print drivers and print spools?

Where do you enable or disable printer notification?

What management tasks must be performed in the print
queue?
Lecture Tips

Discuss printer sharing and configuring security through
permissions.

Explain the printer permissions. What does each permission
allow or prohibit?

Discuss print spooling. What is it? How is it managed?
Video/Demo
6.2.1 Managing Printing
Time
4:04
6.2.2 Sharing an Existing Printer
2:28
6.2.4 Configuring Printer Permissions
2:46
6.2.6 Managing Printers and Documents
1:50
6.2.9 Managing the Print Server
2:09
Total
Lab/Activity

Share a Local Printer

Configure Printer Permissions

Change the Default Printer

Cancel a Print Job

Install Additional Print Drivers

Disable Print Notification

Change the Print Spool Location
Number of Exam Questions
9 questions
Total Time
About 60 minutes
13:17
Section 6.3: Advanced Configuration and
Troubleshooting
Preparation
This section covers advanced print management tasks like print
job priority, printer pooling, and print job redirection.
Windows XP Professional Objectives

203. Connect to local and network print devices.
o Manage printers and print jobs.
o Control access to printers by using permissions.
Vocabulary: Priority, Availability, Printer pooling, Time
restrictions
Students will learn how to:

Configure printer pooling.

Control printer access by configuring priorities, permissions,
and time restrictions.

Redirect print jobs to different types of printers. Modify
printer properties to solve common printing problems.
Lecture Focus Questions:

Why would you use print pooling?

How can multiple printers represent a single print device?
Lecture Tips

Show the students how to create a printer pool.

To demonstrate how job priorities work, create two printers
for the same print device. Configure one printer so that
everyone can print. Give it a low priority. Create a
Management group. Configure the second printer so that
only members of Management can print. Give it a high
priority.

Discuss the steps for diagnosing print problems. What are
common print problems? How can they be resolved?
Video/Demo
Time
6.3.1 Multiple Printer Objects
5:04
6.3.3 Configuring Multiple Printer Objects
4:52
6.3.7 Troubleshooting Printing
2:05
Total
12:01
Lab/Activity

Configure Printer Pooling

Configure Printer Availability

Set Printer Priorities

Redirect Print Jobs to Another Local Printer

Redirect Print Jobs to a Shared Printer
Number of Exam Questions
6 questions
Total Time
About 45 minutes
Section 6.4: Faxing
Preparation
This section covers fax configuration, use, and troubleshooting. If
possible, install a fax machine on the instructor’s local machine.
Windows XP Professional Objectives
203. Connect to local and network print devices.
Vocabulary: TSID, CSID, Routing, Fax console
Students will learn how to:

Install and configure fax services.

Send and manage faxes.
Lecture Focus Questions:

What are the steps for setting up fax services on a system?

What is the TSID and the CSID?

Why might a fax device not answer incoming faxes?
Lecture Tips

Show the Fax Configuration wizard. Discuss the
information you must supply.

Discuss the steps for sending a fax. How do they differ from
printing?
Video/Demo
6.4.1 Configuring Faxing
Time
3:07
6.4.2 Configuring Faxing
3:45
6.4.3 Sending a Fax
Total
2:12
9:04
Number of Exam Questions
7 questions
Total Time
About 20 minutes
Section 7.1: IE Resource Access
Preparation
This section covers resource access through Internet Explorer.
Diagram some custom URL examples and have students identify
what each element means.
Windows XP Professional Objectives

203. Connect to local and network print devices.
o Connect to an Internet printer.

603. Connect to resources by using Internet Explorer.
Vocabulary: FTP, HTTPS, SSL, URL, Custom port
Students will learn how to:

Access resources using custom URLs.
Lecture Focus Questions:

What types of resources can be accessed through Internet
Explorer?

What is the syntax for an SSL connection?

How do you supply the user name and password for an FTP
site requiring both for access?
Lecture Tips

Discuss the advantages of accessing resources through
Internet Explorer.

Discuss the various ways to authenticate to a secure Webbased resources.
Video/Demo
7.1.1 Connecting to Resources
Number of Exam Questions
7 questions
Time
About 15 minutes
Time
6:49
Section 8.1: Applications
Preparation
This section covers system optimization through efficient
application and process management. Use Task Scheduler to
schedule a task to run automatically (disk defragmenter, for
example). If possible, copy an installation package to a share on
the instructor’s computer. Collect examples of MSI, MST and MSP
files. Windows 2000 Office and XP Office both have Windows
installer packages. Typically, the Resource Kit for these products
have tools for creating MST files, and MSP files (patches) can be
downloaded from the Microsoft Web site.
Windows XP Professional Objectives

401. Monitor, optimize, and troubleshoot performance of the
Windows XP Professional desktop.
o Optimize and troubleshoot application performance.

503. Manage applications by using Windows Installer
packages.
Vocabulary: Compatibility, Ntvdm, 16-bit, Task Manager, Tskill,
Tasklist, Task Scheduler .Msp, .Msi, .Mst, .Zap, Transform, Assign,
Publish
Lecture Focus Questions:

How does Windows use the WOW and NTVDM to run 16-bit
applications?

When might you need to configure compatibility mode for
an application?

What is each type of installation file used for?
Lecture Tips

Show the students Task Scheduler and the scheduled task.
Open the task. Explore the advanced settings.

Open Task Manager and explore the tasks currently running
on the system. Show the students the resources that each task
is consuming.

Open the Services MMC. Show students the different states
for each service (i.e., started, stopped, paused). Open the
properties of a task. Explore the settings, including the
Startup type options.

Students need to understand the different types of files used
with Windows installer packages. If you have access to a
Windows installer package, point out the different files. If
you are using Office, create a transform file with the Custom
Installation Wizard.
Video/Demo
8.1.1 Applications
Time
4:14
8.1.3 Installer Packages
Total
Number of Exam Questions
17 questions
Total Time
About 30 minutes
6:47
11:01
Section 8.2: Processes and Services
Preparation
This section covers managing the processes and services of
applications.
Windows XP Professional Objectives

401. Monitor, optimize, and troubleshoot performance of the
Windows XP Professional desktop.
o Optimize and troubleshoot application performance.
o Configure, manage, and troubleshoot Scheduled Tasks.
Vocabulary: Services applet, Task Scheduler, Disk Defragmenter
Students will learn how to:

Configure process priority.

Create and manage scheduled tasks.

Customize how services start, run, and recover from failures.
Lecture Focus Questions:

What is the difference between a process and a service?

How does the CPU prioritize processes?

What is the role of the user account when running services?

Which service lets you run programs or scripts
automatically?
Video/Demo
Time
8.2.1 Processes and Services
4:52
8.2.2 Managing Processes with Task Manager
1:56
8.2.3 Starting and Stopping Services
8.2.5 Managing Services
1:59
3:14
8.2.9 Creating Scheduled Tasks
Total
3:11
15:12
Lab/Activity

Restart a Service

Change the Service Startup Type

Modify the Service Logon Account

Configure Service Recovery Options
Number of Exam Questions
14 questions
Total Time
About 50 minutes
Section 8.3: Monitoring Performance
Preparation
This section covers monitoring system performance.
Windows XP Professional Objectives

401. Monitor, optimize, and troubleshoot performance of the
Windows XP Professional desktop.
o Optimize and troubleshoot memory performance.
o Optimize and troubleshoot processor utilization.
o Optimize and troubleshoot disk performance.
Vocabulary: Fragmentation, Defragment, Event, Paging file,
Bottlenecks, Counters, Objects
Students will learn how to:

Configure alerts and interpret results in System Monitor.

Manage Event Viewer messages.
Lecture Focus Questions:

When would you use an alert instead of a counter log?

Why are queue length statistics better indicators of
bottlenecks than total throughput statistics?

What is the difference between the LogicalDisk and the
PhysicalDisk objects?
Video/Demo
Time
8.3.1 System Monitor
7:09
8.3.2 Configuring Alerts
1:38
8.3.3 Configuring Performance Counters
3:11
8.3.6 Using Event Viewer
Total
3:51
15:49
Lab/Activity

Clear and Save an Event Log

Configure Event Log Properties

Reset Event Log Properties
Number of Exam Questions
8 questions
Total Time
About 45 minutes
Section 8.4: Optimizing Performance
Preparation
This section covers system optimization through resource
management.
Windows XP Professional Objectives

401. Monitor, optimize, and troubleshoot performance of the
Windows XP Professional desktop.
o Optimize and troubleshoot memory performance.
o Optimize and troubleshoot disk performance.

402. Manage, monitor, and optimize system performance for
mobile users.
Vocabulary: Paging file, page faults
Students will learn how to:

Defragment a hard disk.

Create, delete, and modify paging files.
Lecture Focus Questions:

How does disk defragmentation improve system performance?

What is the paging file?

What should you do to improve performance if the system
has a high number of page faults?

What is the purpose of hibernation on a mobile system?
Video/Demo
8.4.1 Improving Performance
8.4.2 Optimizing Disk Storage
Time
6:10
:53
8.4.3 Managing Paging Files
2:13
8.4.5 Mobile Performance
3:28
Total
12:44
Number of Exam Questions
7 questions
Total Time
About 25 minutes
Section 8.5: Backup and Recovery
Preparation
This section introduces the methods for preserving data and
restoring data after a system failure.
Windows XP Professional Objectives

301. Implement, manage, and troubleshoot disk devices.
o Monitor and configure removable media, such as tape
devices.

403. Restore and back up the operating system, System State
data, and user data.
o Recover System State data and user data by using
Windows Backup.
o Troubleshoot system restoration by starting in safe
mode.
o
Recover System State data and user data by using the
Recovery Console.
Vocabulary: Backup, Full, Incremental, Differential, Copy,
Archive bit, Media pool, Removable storage, Operators group,
Media modes, Bi-directional control, System failure, Safe mode,
Driver rollback, Recovery console, System restore
Students will learn how to:

Back up user and system state data.

Select the optimal backup strategy for a scenario.

Create an ASR diskette and use it to restore a system.
Lecture Focus Questions:

When should you back up system state data?

What actions do each of the different types of backups
perform?

Which backup types are typically combined to form a
backup strategy?

Which strategy backs up data the fastest? Which restores
data the fastest?

Why should you periodically test your backups?
Lecture Tips

As you explain the different backup methods, discuss the
local backup techniques. Do you use Windows backup or
third party software? Why? What is your backup strategy?

Demonstrate Windows Backup.
Video/Demo
Time
8.5.1 Backup
7:41
8.5.2 Backup Operations
3:43
8.5.3 Backing Up Data
6:46
8.5.4 Restoring Data
1:50
8.5.6 Managing Backup Devices
4:03
8.5.8 Automated System Restore (ASR)
1:50
8.5.9 System Recovery
4:47
Total
Number of Exam Questions
26 questions
Total Time
About 60 minutes
30:40
Section 9.1: Group Policy
Preparation
This section introduces system security by covering the use of
Group Policy. If your computer environment permits, create a
couple example policies to show students during class.
Windows XP Professional Objectives

702. Configure, manage, and troubleshoot security
configuration and local security policy.

703. Configure, manage, and troubleshoot local user and
group accounts.
o Configure, manage, and troubleshoot account settings.
o Configure, manage, and troubleshoot account policy.
o Troubleshoot cache credentials.
Vocabulary: Account, Password, Cache, Reversible encryption,
Security
Students will learn how to:

Configure Group Policy settings.

Configure advanced password and security options.
Lecture Focus Questions:

GPOs can be linked to which objects?

How are GPO settings inherited in Active Directory?

When multiple GPOs apply to a single object, which settings
get applied?

How do the password policy settings function to secure a
system?
Lecture Tips

Stress the difference between a local policy and an Active
Directory-based policy.
o All Windows XP Professional computers have a local
policy. In a workgroup environment, this is the only
type of policy available.
o Active Directory-based policies are only available if
you are running Active Directory. They are stored on
domain controllers, and may be linked to sites,
domains, and OUs. In a domain environment, the user
or computer may be affected by multiple policies.

The order of policy application is very important (local,
site, domain, OU). By default, if a setting is configured by
multiple policies, the last setting applied is the effective
setting.

Block Policy Inheritance and No Override are used to
change the default behavior when there are multiple
policies.
Video/Demo
Time
9.1.1 Group Policy
4:45
9.1.2 Controlling Group Policy with Group Policy
9.1.3 Account Policies
5:20
9.1.4 Setting Account Policies
2:41
Total
15:35
Lab/Activity

Configure Password Restrictions

Configure Account Lockout Restrictions

Prevent Automatic Account Unlock
2:49

Hide the Last User Logon Name
Number of Exam Questions
5 questions
Total Time
About 45 minutes
Section 9.2: Auditing
Preparation
This section covers auditing as a means to achieve system security.
Windows XP Professional Objectives

703. Configure, manage, and troubleshoot local user and
group accounts.
o Configure, manage, and troubleshoot auditing.
Vocabulary: GPO, Security log, Event viewer, Events
Students will learn how to:

Configure auditing for system events and file access.

Given a scenario, select the correct auditing category.
Lecture Focus Questions:

Why should you limit the events you audit?

What events can you track in each of the audit categories?
Lecture Tips

Show students how to create an audit policy.
o Most audit events only require that you turn auditing
on. However, their auditing file and printer access
requires more work. You have to turn auditing on and
select the files, folders, or printers that you want to
monitor.
o Show students how to enable file and printer auditing.
Video/Demo
Time
9.2.1 Auditing
6:13
9.2.2 Configuring Auditing
2:47
9.2.5 Configuring File and Printer Auditing
Total
12:22
3:22
Lab/Activity

Enable Auditing

Audit Unsuccessful Logons
Number of Exam Questions
6 questions
Total Time
About 30 minutes
Section 9.3: Security Templates
Preparation
This section covers the use of security templates to secure a system.
Become familiar with the Security Configuration and Analysis
tool.
Windows XP Professional Objectives

702. Configure, manage, and troubleshoot security
configuration and local security policy.
Vocabulary: Basic, Securews, Hisecurews, Compatws, Secedit
Students will learn how to:

Compare a system with a security template.

Import a security template.

Customize security template settings.
Lecture Focus Questions:

What are the naming conventions for the different types of
security templates?

What is the command and syntax to analyze security
templates?
Lecture Tips

Discuss the use of security templates in establishing a
consistent pattern of security policy enforcement.

Explain the use of the predefined security templates. How
does a predefined template make system security easier?

Use the Security Configuration and Analysis tool to examine
one of your own templates. Discuss the results with the
students.
Video/Demo
9.3.1 Security Templates
Time
5:07
9.3.2 Analyzing Group Policy Settings
3:03
9.3.3 Importing Security Templates
2:12
Total
Number of Exam Questions
14 questions
Total Time
About 25 minutes
10:22
Section 9.4: IE Security
Preparation
This section covers ways to secure Internet Explorer. Familiarize
yourself with the IE security options, especially zones, cookies,
and certificates.
Windows XP Professional Objectives

704. Configure, manage, and troubleshoot Internet Explorer
security settings.
Vocabulary: Cookie, Security zone, Internet zones, Trusted sites,
Restricted sites, Certificate Authority (CA), Root CA, Trusted Root,
Certificates, IE
Students will learn how to:

Add sites to security zones.

Modify security zone settings.

Configure cookie handling.

Optimize browser performance and security through
Advanced settings.

Manage certificates used with Internet Explorer.
Lecture Focus Questions:

What types of sites do you find in the different security
zones?

How do the different privacy settings for cookies affect Web
browsing?

What types of certificates does IE keep track of?
Lecture Tips

Discuss the different security zones. How does this division
help establish safe security practices for IE?

Explain the purpose of cookies. Discuss with the students
why companies might want to restrict cookies from being set
against IE in their organization.

Certificates confirm the identities of entities on the Internet.
Explain how to use certificates. Discuss how students can
verify the validity of certificates.
Video/Demo
Time
9.4.1 IE Security
3:57
9.4.2 Configuring Zone Security Levels
4:45
9.4.7 Configuring Cookie Handling
2:17
9.4.14 IE Certificates
3:57
Total
Lab/Activity

Add a Trusted Site

Add a Restricted Site

Modify Intranet Zone Membership

Customize Zone Settings

Change the Cookie Level

Customize Cookie Handling

Customize Advanced Browser Settings

Improve Browser Performance

Configure Browser Security
Number of Exam Questions
9 questions
Total Time
About 70 minutes
14:56
Section 10.1: Installing and Upgrading Windows
Preparation
This section covers Windows XP Professional installations and
upgrades. Ideally, students will practice a few installations of
their own. This may not be practical during lab as it typically
takes well over 30 minutes to complete an installation.
Windows XP Professional Objectives

101. Perform and troubleshoot an attended installation of
Windows XP Professional.

103. Upgrade from a previous version of Windows to
Windows XP Professional.
o Prepare a computer to meet upgrade requirements.
o Migrate existing user environments to a new
installation.

104. Perform post-installation updates and product
activation.
Vocabulary: Installation, Winnt.exe, Winnt32.exe, Activation,
System requirements, Upgrade, Checkupgradeonly, Files and
Settings Transfer Wizard, Loadstate, Scanstate
Students will learn how to:

Prepare a system for an XP Professional installation

Perform attended XP Professional installations

Upgrade a Windows system to XP Professional
Lecture Focus Questions:

Which Windows operating systems provide an upgrade path
to XP?

What steps can you take to preserve system settings for an
upgrade?

What switches allow you to use update files during an
installation?
Lecture Tips

When discussing preparation, stress the importance of “prequalifying” the computers. In a business environment, you
don’t want to start a large rollout and then discover that
some of the computers are incompatible with Windows XP
Professional.

Introduce basic installation methods: CD-based, network
installations, disk duplication, and RIS. Stress that
installations may be attended, or unattended, but also stress
that this section focuses on attended installations.

If possible, have the students install Windows XP
Professional as you discuss the installation process.

Final thought for network and CD-based installations –
How do you start the installation? You can boot with the CD
or boot with the startup floppy disks. For over the network,
you need to connect to the share and then run Winnt or
Winnt32.
Video/Demo
Time
10.1.1 Preparing for Installation
3:54
10.1.2 Installing XP
5:49
10.1.4 Upgrading to XP
3:26
10.1.5 Using the Files and Settings Transfer Wizard 3:12
Total
Number of Exam Questions
22 questions
Total Time
About 45 hours
16:21
Section 10.2: Advanced Installation
Preparation
This section covers Windows XP Professional automated and
network installations. Familiarize yourself with Setup Manager.
Windows XP Professional Objectives

102. Perform and troubleshoot an unattended installation
of Windows XP Professional.
o Install Windows XP Professional by using Remote
Installation Services (RIS).
o Install Windows XP Professional by using the System
Preparation Tool.
o Create unattended answer files by using Setup
Manager to automate the installation of Windows XP
Professional.

105. Troubleshoot failed installations.
Vocabulary: RIS, Rbfg, Riprep Sysprep.exe, Setupcl.exe,
Sysprep.inf, Unattend, Image, Debug, Sfc, Revert, Uninstall,
Spuninst
Students will learn how to:

Perform unattended and network installations of XP
Professional

Identify and correct installation problems
Lecture Focus Questions:

What types of files do you need for an unattended
installation?

What services must an RIS server run to perform a remote
installation?
Lecture Tips

While your students watch, create an Unattend.txt file using
Setup Manager.

Discuss the requirements for running an RIS server.

Explain the Debug command and each of its switches.
Discuss other troubleshooting tools, and the types of errors
users may encounter during installation.
Video/Demo
Time
10.2.1 Automated Installation
4:38
10.2.4 Creating an Unattend.txt File
7:00
10.2.5 Network Installation
4:17
10.2.7 Troubleshooting Installation
4:10
Total
Number of Exam Questions
36 questions
Total Time
About 60 minutes
20:05
Practice Exams
Summary
This section provides information to help prepare students to take
the exam and to register for the exam.
Students will also have the opportunity of testing their mastery of
the concepts presented in this course to reaffirm that they are
ready for the certification exam. For example, all questions that
apply to Objective 100. Installation are grouped together and
presented in practice exam 100. Installation, All Questions.
Students will typically take about 60-90 minutes to complete
each of the following practice exams.
100. Installation, All Questions (57 questions)
200. Resources, All Questions (83 questions)
300. Hardware, All Questions (73 questions)
400. Performance, All Questions (57 questions)
500. Desktop, All Questions (30 questions)
600. Networking, All Questions (70 questions)
700. Security, All Questions (46 questions)
The Certification Practice Exam consists of 50 questions that are
randomly selected from the above practice exams. Each time the
Certification Practice Exam is accessed different questions may be
presented. The Certification Practice Exam has a time limit of
120 minutes -- just like the real certification exam. A passing
score of 95% should verify that the student has mastered the
concepts and is ready to take the real certification exam.
Appendix A: Approximate Time for the Course
The total time for the LabSim for Microsoft’s Administering
Windows XP Professional Exam 70-270 course is approximately
36 hours and 56 minutes. The time is calculated by adding the
approximate time for each section which is calculated using the
following elements:

Video/demo times

Approximate time to read the text lesson (the length of each
text lesson is taken into consideration)

Simulations (5 minutes assigned per simulation)

Questions (1 minute per question)
The breakdown for this course is as follows:
Module
Sections
Time
Minute HR:MM
0.0 Introduction
0.1 XP Administration
30
30
:30
35
60
40
35
35
205
3:25
65
35
60
20
180
3:00
1.0 Users and Groups
1.1 User Accounts and Preferences
1.2 Managing Users
1.3 Managing Groups
1.4 User Profiles
1.5 Group Policy User Settings
2.0 Installing Hardware
2.1 Installing Devices
2.2 Drivers
2.3 Managing Devices
2.4 Hardware Profiles
3.0 Networking
3.1 Network Connections
3.2 TPC/IP
40
60
3.3 Name Resolution
3.4 Dial-up and Direct Connections
3.5 Internet Connections
3.6 ICS and ICF
3.7 Remote Services
50
40
30
50
50
320
5:20
25
60
30
115
1:55
60
35
50
30
45
30
250
4:10
55
60
45
20
180
3:00
15
15
:15
30
50
45
25
60
210
3:30
45
30
25
70
170
2:50
4.0 Disk Management
4.1 File Systems
4.2 Partitions and Volumes
4.3 Additional Configuration
5.0 Managing Files
5.1 Compression, Encryption, and Quotas
5.2 NTFS Permissions
5.3 Shared Folders
5.4 Share Access
5.5 Offline Files
5.6 Internet Information Services (IIS)
6.0 Printers
6.1 Installing Printers
6.2 Printing Management
6.3 Advanced Configuration and Troubleshooting
6.4 Faxing
7.0 IE Resource Access
7.1 IE Resource Access
8.0 System Optimization
8.1 Applications
8.2 Processes and Services
8.3 Monitoring Performance
8.4 Optimizing Performance
8.5 Backup and Recovery
9.0 System Security
9.1 Group Policy
9.2 Auditing
9.3 Security Templates
9.4 IE Security
10.0 Installation
10.1 Installing and Upgrading Windows
10.2 Advanced Installation
45
60
105
1:45
Practice Exams
100. Installation (57 questions)
200. Resources (83 questions)
300. Hardware (73 questions)
400. Performance (57 questions)
500. Desktop (30 questions)
600. Networking (70 questions)
700. Security (46 questions)
Certification Practice Exam
57
83
73
57
30
70
46
50
Total
Time
466
7:46
2216
36:56