Know the Assessment Product
Workplace Solutions Assessment
Certification Training
Jeff Cross, MPH
Employer Initiative
Product Manager
Workplace Solutions Assessment:
Training Objectives
1. Know the employer Best Practices for
chronic disease prevention
2. Know the business case for chronic
disease prevention
3. Know the goals of using WS Assessment
and key features of the product
4. Know each step of WS Assessment
product delivery: Recruit, Survey, Report,
and Present
Workplace Solutions Assessment:
Snapshot
What is it?
A tool for ACS staff to survey employer
cancer control & wellness practices, and
recommend evidence-based strategies to
improve employee health behaviors.
Employer Consulting:
Nationwide Strategy
Previously, ACS had multiple employer
consulting products
Jan ’05, Nationwide workgroup proposed a two-tier approach
using parts of existing materials and data from GW pilot project.
The two new products are:
Workplace Solutions Assessment
Solutions Consulting
Workplace
Assessment available nationwide. Five divisions currently field testing Consulting.
Assessment v. Consulting
Assessment
Consulting
Recruit: Any size employer
Recruit: Large employers, access to decision-maker
Survey: 20 questions, yes/no, asks about Best
Practices only
Survey: 50 questions, yes/no, multiple response, and
comments field. Asks about Best Practice and
related/supportive activities
Reporting: Basic feedback: current standings
listed, recommendations described,
effectiveness & generic ROI estimates cited
Support: additional ACS products and materials
Reporting: “Enhanced feedback” current practices
scored, recommendations described and ranked,
‘supportive’ practices that may facilitate implementation
of Best Practices
Advantages: quick, easy to deliver, creates
cross-selling opportunities
Support: Solution Sets (including company-specific ROI,
etc.)
WPS Assessment:
Features
•
Prevention focus: preventing cancer
means preventing other chronic diseases,
too
•
Evidence-based: The Community Guide
•
Web-based tool to auto-generate feedback
reports
•
Free and available to ALL employers
WPS Assessment:
Achieving Mission Impact
Assessment
Employer Practices
Employee Behaviors
Outcomes
• Benefits
• ↓ Tobacco use
• ↓ Cancer
• Policies
• ↑ Physical activity
• ↓ Chronic disease
• Programs
• Healthier eating
• ↑ Health
• Tracking
• ↑ Preventive care
• Controlled costs
• Communication
• ↑ Productivity
Best Practice
Risk
Effect on Risk Factor
Benefits
Policies
Programs
Q#
Product
Add coverage for cancer screening
CPS
10-15% absolute increase in cancer screening
1
Gold Standard, GYST
Add coverage for cancer treatment
CPS
Access to cancer clinical trials, increase in utilization of effective
treatment
1
Gold Standard
Add coverage for tobacco cessation
Tob
NRT: 20-30% utilization, ~15% cessation rate
2
Gold Standard
Send preventive care reminders
CPS
Promotes and encourages employees and their providers to get
preventive care and avert expensive late stage treatment costs.
3
Gold Standard
Track delivery of preventive care
CPS
Monitoring and reporting feedback to doctors improves provision of
preventive care by 40-60%.
4
Gold Standard, GYST
Ban tobacco use at worksites
Tob
Reduces amount smoked and eliminates tobacco smoke (ETS) exposure
5
Post use-the-stairs reminder signs
PA
54% increases in stair use (routine activity)
11
POD
Enhance access for physical activity
PA
25% increase in adherence to physical activity guidelines
10
POD
Subsidize healthy food choices
Nut.
35% increase in fruit & vegetable consumption
6-9
Meeting Well
Implement sun protection policy
Sun
30% increase in use of sun protection
12-14
Sponsor a tobacco quit-line
Tob
25-35% quit rates. Also increase cessation attempts.
15-17
Quitline, Fresh Start
Support a weight control program
BMI
Participant weight loss 5-25 lbs
20
NuPA
Offer a physical activity program
PA
10-30% increase in participants meeting PA guidelines.
18-19
Active for Life
Tracking: survey employee health behaviors
Promotion: Promote the use of preventive care benefits, policies, and programs
WPS Assessment:
Evidence Sources
Where do the Best Practices come from?
U.S. Task Force on Community Preventive Services
http://www.thecommunityguide.org
What is the Community Guide?
“The Community Guide summarizes what is known about the effectiveness,
economic efficiency, and feasibility of interventions to promote community
health and prevent disease.”
“The Task Force on Community Preventive Services makes
recommendations…based on the evidence gathered in the rigorous and
systematic scientific reviews of published studies…”
WPS Assessment:
Business Case for Prevention
Why should employers care?
Labor Costs Are Huge in the U.S.
Health Care: A Huge Part of Labor Costs
Chronic Diseases: A Huge Part of Health
Care
And Don’t Forget Productivity
WPS Assessment:
Business Case for Prevention
For employers, chronic diseases are key…

Cancer leading cause of death among working age adults.

Chronic diseases 40% of health expenditures, nationally; 25-35% of employerpaid expenditures

Chronic diseases = 70% of all U.S. deaths

68% of morbidity and mortality is preventable

Also: Absenteeism, job performance, safety/workers comp., life insurance,
retiree benefits, liability, human capital, corporate image…
WPS Assessment:
Business Case for Prevention
Preventive care is often missing…
Mammogram
80
Pap
79
Prostate
72
Colorectal
68
Cholesterol
57
Flu Vaccine
55
Smoking Meds, Counsel
10
OTC Nicotine Replace
6
0
20
40
60
80
Percent
Source: Partnership for Prevention Survey of Employers, 2001 data
100
WPS Assessment:
Business Case for Prevention
Prevention is Missing at Worksites…
Immunizations
20
BP
11
Fitness
11
Cholesterol
8
Mammogram
6
Smoking cessation
5
0
5
10
15
20
Percent
Source: Partnership for Prevention Survey of Employers, 2001 data
25
WPS Assessment:
Business Case for Prevention
Prevention Strategies Minimize Costs

Reduce occurrence of chronic disease

Avert high-cost claims for treatment

Enhance productivity & work climate

Use healthcare/wellness dollars wisely
Workplace Solutions Assessment:
Product Delivery Cycle
Recruit
Survey
Report
Present
- Companies (not sites)
- All employers eligible
- Seek company
decision-makers
1. Create Company
Profile: Enter #
employees and
sites, contact info
2. Survey Company:
Enter company
responses
Time: 30min – 1 hour
3. Prepare Report:
Click to create,
proof & customize
4. Submit Report:
upload final,
edited version
- Send Report +
Response Sheet
- Incl. Best Practices,
CFF, ACS Screen.
Guidelines (opt.)
- “Report-back”
presentation (opt.)
Time: Variable
Time: 1 hr.
4 Online Steps
Time: 1 hr
WPS Assessment:
Recruit
Prospecting
 ALL employers are eligible
 Consider:
 Health Insurance
 Workforce (older, longer tenure)
 Timing (HR availability)
 Potential gains
Who to Contact
 Company decision-makers
 Human Resources (VP, Dir)
 Benefits (Manager)
 CMO (medical officer)
WPS Assessment:
Recruit
What to walk away with…
 Commitment to participate from
knowledgeable company rep. in all key
steps/mtgs.
 Plan of Action: client involvement,
timeline (next meeting)
 Clear Expectations: client knows what
kind of feedback to expect
(recommendations)
WPS Assessment:
Recruit
What’s involved in the Assessment process?
•
Survey:
“The first step is to complete the Assessment survey. It’s just
20 question and requires about 30 minutes. You and others
familiar with your company’s health benefits, policies, and
programs may respond.”
•
Analysis:
“Once the survey is complete, we’ll compare what your
company is doing to our Best Practices. This will allow us to
identify specific evidence-based opportunities for improving
employee health at your company.”
•
Feedback:
“Within a week, I will send you a Recommendations Report.
That report will contain a concise overview of specific costeffective prevention opportunities. It will also point out where
ACS can help.”
WPS Assessment:
Recruit
How Will Assessment Help My Company?
•
Control health care costs: Assessment targets your
single biggest cost-driver—chronic disease
•
Improve employees’ health behaviors: Assessment
will help align your company’s benefits, policies, and
programs so they consistently encourage the healthy
behaviors that you want employees to adopt.
•
Provide proven strategies: For instance, there are a
lot of physical activity programs to consider—some
better than others. The Assessment
Recommendations Report will spec-out which
features to look for—based on research findings from
the U.S. Preventive Services Task Force.
WPS Assessment: Staff Tool
www.acsworkplacesolutions.com
Certification Training required before username
and password issued
Welcome
Click here!
Find support
materials here
WPS Assessment: Getting Started
Step One: Create Company Profile
WPS Assessment:
Create Company Profile
•
•
Asks for
•
# U.S. employees
•
# worksites
•
Primary company contact
Can be modified later
Step Two: Survey Company
Be sure you’re
surveying the correct
company
Also available as .pdf on Resources
Page
Only Staff will enter
responses
WPS Assessment:
Conduct Survey
Survey Format
•
20 yes/no questions about Best Practices
•
Offer in-person, by phone, or electronically
•
About 30 mins. to administer
•
Respondent needs to have basic
knowledge of benefits and company
practices
•
Hyperlinked terms
WPS Assessment:
Conduct Survey
•
In-person is best
•
Company-level survey (not worksite)
•
For multiple sites or health plans, ask do
ALL follow sites/plans follow best practice
•
Yes/No troubles, consider:
– Is it implemented in all applicable places?
– Does it reach maximum number of employees?
•
Take notes
Step Three: Prepare Report
Save as WORD document and edit
prior to step 4
WPS Assessment:
Prepare Report
Report Format
•
5-7 page, management-ready
Recommendations Report.
•
Exec. Summary
•
Purpose, Process
•
Business case
•
Recognizes Best Practices in-place
•
Calls-out Best Practice opportunities
•
Introduces other ACS products
WPS Assessment:
Prepare Report
Click! (Get a response sheet, too)
Must Do’s:
•
Format & Proofread
•
Upload final report
Optional:
Tailoring (insert company-specific details and/or creative
implementation ideas)
Include Sell Sheets, Best Practices list, Cancer Facts &
Figures, ACS Screening & Early Detection Guidelines
Step Four: Submit Report
Will search your files for the
edited and formatted version of
your report
WPS Assessment:
Deliver Recommendations
Presentation Format (model)
•
In-person “report-back”
•
Review recommendations, show where
ACS can help, take questions
•
Overall Goal: implementation of Best
Practice & mission support
•
Focus: relationship development & crossselling
WPS Assessment:
Deliver Recommendations
Not an Expert?
•
•
•
PowerPoint hand-out (use samples, talking
points)
Set the Tone (“opportunities” vs.
“recommendations”)
Be the connector, not the guru
Or skip presenting
Remember, this is your tool to help build employer
relationships
Additional Resources
Additional Support
Workplace Solutions Assessment:
Get Started!
Congratulations! You are Assessment
certified.
URL, Log-in, and Password will be emailed by
end of this week
EI mailbox for questions and suggestions