9 Tips for More Referrals and Introductions
Create an Unstoppable Flow of Referrals Coming Your Way
By Bill Cates, CSP, CPAE
President, Referral Coach International
Author: Get More Referrals Now! (McGraw-Hill) and Beyond Referrals (McGraw-Hill)
(This blog article is excerpted from Bill Cates’ newest multi-media book, Beyond Referrals.)
Here are 9 things you can do to put your business in position to attract more highquality clients/customers through referrals and personal introductions. If you can
establish five or more of these ideas as habits, you’ll be on your way to creating and
unlimited supply of high-quality referrals that lead to new clients/customers.
1.
Treat the entire referral process with importance.
How you send it out to the world is how it will come back to you. Make sure you
create enough time to have a good conversation about referrals. Be on a mission to
bring your valuable service to others. As you begin the referral conversations, say
something like, “I have an important question to ask you.”
2.
Earn the right to get referrals through the “process” you put your clients
through.
Bring value quickly to every prospect and exceed your clients’ expectations. Think
“process” not “products.” Selling a product or handling a transaction does not make
you referable. Putting people through a process – getting them to think “big picture”
does.
© 2015 by Bill Cates  www.ReferralCoach.com  301.346.6858  billcates@referralcoach.com
3.
Have a client-service model that drives your contact with your clients.
Most financial professionals don’t use a formal client-service model. When it comes
to staying in touch with their clients, they wing it. Guess what? Your clients can tell
if you’re winging it. If you want to maintain a high level of client loyalty and remain
referable over a long period of time, you have to stay in touch with your clients on 2
levels: 1) Continue to bring value to your relationships (or you’re no longer
necessary); and 2) Build business friendships with your clients. (Hosting client
appreciation events shield your clients against the competition.)
4.
Create your own personal sales force with Centers of Influence.
You probably have one or two COI’s who have the ability to send you referrals. If
you have one or two, why not 10 or 12? Think like an entrepreneur. Create your
own sales force. Teach them: how well you take care of your clients and the value
you bring to your clients; teach them what types of people you serve the best (use an
Ideal Client Profile); and teach them the best way for them to give you their referrals.
5.
Expand your results by targeting niches.
The best way to create a reputation is to narrow your focus to a group that has formal
and informal ways of communicating with each other. When you target a niche, you
can serve this market better, you become more valuable, and the referrals flow. Tell
one or more of your small business clients that you’re thinking about targeting other
businesses like theirs. You’ll be amazed at the introductions you’ll receive.
© 2015 by Bill Cates  www.ReferralCoach.com  301.346.6858  billcates@referralcoach.com
6.
Let all your ‘A’ and ‘B’ clients know you work from introductions and you
value their help in bringing your value to others.
Do all your ‘A’ and ‘B’ clients know that you’re accepting new clients and that you
value their help in reaching others who will benefit from knowing you? Do they
only see you being real busy -- sending them the unconscious message that you can’t
take on any more clients? Be on a mission to serve, and let everyone know about it.
7.
Upgrade the quality of your referrals by learning as much as you can about
your new prospect.
Don’t just settle for a name and phone number. In fact, in this new do-not-call
world, you’ll need more than that. The person who just gave you a referral is a great
source of information that can help you make a better connection. Learn as much as
you can about your new prospect before you contact them, such as: how they know
each other, why it might be a good match, how the prospect might react to the
referral, the best way to contact them, what you can do to pique their interest, and
what your referral source likes or admires about the prospect.
8.
Keep your referral source advised with how you are following up on their help.
When someone gives you a referral there are 3 things you MUST do to keep the
referrals coming from that source:
1) Follow up on every referral you get as soon as possible.
2) Let your source know you are following up on their help.
3) Thank your referral source with a handwritten note and a small gift.
9. Expect to get referrals.
© 2015 by Bill Cates  www.ReferralCoach.com  301.346.6858  billcates@referralcoach.com
Don’t go into your relationships with prospects and new clients wishing and hoping
you’ll get referrals. The work you do is extremely important. Be on a confident
mission of service to others. Let that confidence show through. Enroll others in
your mission. But do not tell your clients you expect them to give you referrals.
Don’t put pressure on them, but carry this confidence with you into every encounter.
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Bill Cates is the author of Get More Referrals Now! and Beyond Referrals (including the
all new Beyond Referrals Multi-Media Edition). Subscribe to his free video tips:
www.ReferralMinute.com. Bill works with businesses of all sizes and other professionals
who want to attract more high-level clients/customers through a steady and predictable
flow of word of mouth, referrals, and personal introductions. To learn more about his live
presentations, online training systems, and other tools, bot to www.ReferralCoach.com,
or email your questions or interest to him directly at BillCates@ReferralCoach.com.
© 2015 by Bill Cates  www.ReferralCoach.com  301.346.6858  billcates@referralcoach.com