TENDER FORMAT
TENDER FOR RENTAL SERVICES OF 10 MBPS INTERNET/BOARD BAND LEASED
LINES FOR POLICE TRAINING SCHOOL, DWARKA, SECTOR - 9, DELHI, AGAINST
TENDER NO. 13/ ADMN. BRANCH/PTS/DWARKA DATED 08/01/2016.
1.
NAME OF THE FIRM
2.
CORRESPONDENCE
:___________________________
ADDRESS
WITH
TELEPHONE AND FAX NO.
3.
:___________________________
LOCAL ADDRESS WITH TELEPHONE AND
FAX NO.
4.
:___________________________
SALE
TAX/VAT/SERVICE
TAX :___________________________
REGISTRATION PROOF
5.
LATEST SALE TAX/VAT/SERVICE TAX
CLEARANCE CERTIFICATE
6.
COPY
OF
:___________________________
PERFORMANCE
FROM
TRAI/CERTIFICATE OF DOT LICENSE
7.
LIST
OF
OWNERS/PARTNERS
CERTIFICATION
REG.
:___________________________
AND
BLACKLIST
& :___________________________
CRIMINAL CASE ATTACHED OR NOT
8.
APPLICATION FEE
:___________________________
9.
EARNEST MONEY DETAIL
:___________________________
10.
COPY OF TERMS AND CONDITION DULY
SIGNED
11.
UNDERTAKING
:___________________________
REGARDING
PERFORMANCE SERVICES
SIGNATURE OF THE BIDDER WITH STAMP
___________________________
___________________________
___________________________
:___________________________
TERMS & CONDITIONS
Sealed tenders are invited in two bid system i.e. Technical Bid and Price Bid by the
undersigned from the Internet service providers dealing with the subject for rendering services to
provide internet leased lines of following capacities through registered post or these can be put
personally in the sealed tender box kept in the office of the Principal/PTC, Jharoda Kalan, Delhi by
02.30 P.M. on 18/01/2016:Sl.
No
1.
Name of the item
10 Mbps Internet/Broad band
Leased Lines(1:1)
QTY
1 No.
Installation
Period
15 days
Application fee
Rs.500/(Non-refundable)
Earnest
Money
Rs.40,000/-
Bidders are advised to quote their Rate after careful study of the tender’s technical
specifications as well as the following terms and conditions:1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Separate envelope should be used for TECHNICAL BID and PRICE BID. The WORDS
“TECHNICAL BID & PRICE BID” for providing internet lease lines 10 Mbps Internet/Broad
band, required to be used at PTS/Dwarka, Sector-9, Delhi, due to be opened on 18/01/2016 at
03.00 P.M., shall be prominently marked on the top of each envelope separately and both bids
& main envelopes should be addressed to the Principal/PTC Jharoda Kalan, New Delhi by
designation & not by name sealed envelopes should further be put in a bigger envelope duly
sealed and super scribed.
The word “Bid providing of internet lease lines due to open on 18/01/2016 at 03.00 P.M. shall
be prominently marked on the top of the envelope.
The Bidder(s) may consult with Inspr. Shivaji, SCRB, Police Station, Kamla Market, Delhi
(Mobile No. 8750871234) for any clarification before submitting their bids.
The bidder shall clearly mention on financial costing of Hardware and recurring internet
amount per month in the price bid.
The bid shall be considered on the basis of Jointly the price of Hardware and recurring cost of
one year rental charges of 10 Mbps broad band..
The Bids will be opened on 18/01/2016 at 03.00 P.M. in the Chanakya Sadan at Principal,
PTC, Jharoda Kalan, Delhi. In case the due date is declared holiday, the tenders will be
opened on the next working day.
The tenders should reach this office by 02.30 P.M. on 18/01/2016 as per tender notice.
Only Service Tax/Sales Tax/VAT registered agencies are eligible to fill this tender. Interested
agencies shall quote their Service tax/Sales tax/TIN Number of VAT in their quotation and also
attach documentary proof of having registered with Service tax/Sales Tax/VAT department
with the bid.
Latest/current Sales Tax Clearance Certificate or latest Service Tax/Sales Tax/VAT Return filed
issued from the Service Tax/Sales Tax/VAT department in English/Hindi language must be
attached with the bid.
The application fee is non refundable. The demand draft of Rs.500/- each as tender fee for
each leased line in favour of Principal/PTC, Jharoda Kalan, New Delhi, be attached with the
bid.
In case the firm fails to attach the draft of application fee, the tender shall be rejected.
Incomplete / Conditional tender will not be accepted.
Optional tender will not be accepted. The firm should have to quote only one rate. Options in
rates will not be accepted and the tender will be rejected straightway.
14.
15.
16.
17.
18.
19.
20.
21.
22.
All SSI units registered with NSIC/DGS&D for this specific item are exempted from the EMD.
They have to enclose valid registration document/exemption certificate with their tender.
No tender will be accepted without requisite E.M.D. as mentioned in tender notice. The E.M.D.
shall be in the shape of A/C Payee Demand Draft, FDR, Banker’s cheque or Bank Guarantee
from any Commercial Bank in an acceptable form in favour of Principal/PTC, Jharoda Kalan,
New Delhi payable at Delhi. No interest will be given on E.M.D. The EMD should be valid for
forty-five days beyond the validity period of bid.
Bidder would not be permitted to alter or modify their bids after expiry of the deadline for
receipt of Bids.
The price must be quoted as per proforma for price schedule Annexure “B”. Nothing over and
above the quoted price would be payable to the successful bidder. Any over writing/cutting etc.
render the tender invalid. The option in the rates will not be entertained and the tender will be
rejected straightway.
The validity of the Contract and rental charges is for a minimum period of one year and
the same may be extended further with the mutual consent of Delhi Police and the service
provider. However, Delhi Police shall have right to discontinue the services at any time, if
the services are not found satisfactory. In case, there is downward trend of rental rates in
the market, the same will be passed to Delhi Police. The rate of reduction of leased line
charges in the market will be the criteria for reduction in the rental charges. The
competent authority of Delhi Police and the authorized representative of the firm will
discuss and the matter will be decided amicably.
The successful bidder whose rates are accepted shall have to deposit 10% of the total contractual
amount as Performance Security (security money) in the shape of A/c payee Demand Draft,
Bank Guarantee/FDR from a Commercial Bank in an acceptable form in favour of
Principal/PTC, Jharoda Kalan, New within seven days of the receipt of offer letter, failing
which EMD will be forfeited and contract will be cancelled. The performance security should be
valid for 60 days beyond completion of all contractual obligations and shall bear no interest.
Network performance/availability:
i) Very high availability of network at the site.
ii) The performance of the internet leased lines will be observed for 90 days. If the user does
not satisfy with the performance of vender, their contract would be terminated
immediately.
iii) They will submit documentary details of their performance and network availability in Delhi.
iv) In case of the performance of the service is not found satisfactorily, the explanation of the
firm/company can be called by issuing a show cause notice. If the reply of show cause
notice is not found satisfactory, action against the firm/company like forfeiture of security
money and blacklisting etc. can be taken. In such case, the purchaser reserves the rights to
cancel the services of the service provider and take services from any other service provider.
The service provider will maintain the internet leased lines on 24x7x365 basis. The
services/repair calls are to be attended by the service provider within 4 Hours from the time of
complaint/failure.
In case of services not resolved within 4 hours the rental for the particular period in which the
services remained affected shall not be paid, besides imposing a penalty after 4 hours @ 1% of
the monthly rental per week upto a maximum limit of 20% per month. The period will be
calculated from the date on which the problem is registered. The time will be rounded to one
week if it exceeds more than 03 days.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
During the National function days like Republic Day, Independence Day, elections and other
declared festival holidays & emergencies, the service provider shall provide full manpower and
they should ensure 100% uptime. Any fault during the day/night will impose a penalty after 30
Minutes @ 10% per day.
Any instance of sub-standard services by the contractual firm will lead to the cancellation of
the contract, forfeiture of Performance Security deposited by the firm and action for
blacklisting of the firm shall also be taken.
The Bidder can remain present himself or his authorize representative at the time of opening of
tender. Only authorized representative will be allowed to attend the meeting of the Purchase
Committee. They should also bring Letter-Head of the firm with an undertaking that any
decision/negotiation taken by them would be accepted by firm.
The Bid shall remain valid for 180 days from the date of opening of the tender.
The rates will be F.O.R. at PTS, Dwarka, Sector-9, New Delhi.
No request from the contractual firm(s) to enhance the price/rate approved/ accepted by the
Department will be entertained during the period of contract.
The quantity of the items mentioned in the tender notice can be increased or decreased, at any
stage till the finalization of the tender.
Tender envelop(s) must be sealed and super scribed “TENDER FOR RENTAL SERVICES
OF 10 MBPS INTERNET/BROADBAND LEASED LINES FOR POLICE TRAINING
SCHOOL, SECTOR – 9, DWARKA, NEW DELHI AGAINST TENDER
NO.___________/INTERNET LEASED LINES DATED ____________.” which shall be
addressed to the Principal/PTC Jharoda Kalan, New Delhi.
All the firms/companies participating in the Tender must submit a Certificate to the effect that
the firm/company is neither blacklisted by any Govt. Department nor any Criminal Case is
registered against the firm/company or its owner or partners anywhere in India and same to be
attached with tender.
The tender will be rejected straightway without assigning any reasons if the firm involves in any
criminal case and declared black listed by any Govt./Semi govt. department/agencies etc.
No advance payment will be made. The bidder will submit the quarterly bill for rental of leased
line to the Principal, PTS/Dwarka, Sector – 9, Delhi. The rental payment will be made to the
firm on monthly basis after availing the satisfactory services.
No claim for interest in case of delayed payment will be entertained by the Department.
A copy of terms and conditions duly signed by the Bidder, in token of having understood and
agreed with should also be attached with the tender.
The Purchase Committee reserves the right to relax any terms and condition in the govt.
interest, with the approval of competent authority.
The Purchase Committee reserves the right to call off/scrap the tender at any stage due to
administrative reasons.
Purchase Committee reserves the right to vary the quantities and/or split the order among the
selected Bidders, in case the L-1 rates are the same.
All disputes are subject to the jurisdiction of the Courts in the N.C.T. of Delhi.
In case of violation of any clause of contract/agreement deed, the explanation of the firm can be
called by issuing show cause notice, if the reply is not found satisfactory. Security money can be
forfeited as well as action for blacklisting can also be taken prior to taking any legal action.
In case of any differences, the firm can be called for negotiation to patch up the differences on
table prior to approaching court.
The prospective Bidder(s) can visit in the office of Principal, Police Training School, Sector – 9,
Dwarka, Delhi to inspect the site before submission of the bid, if so desire.
Any hardware/software required for providing of internet connection at the location shall be
provided/installed by the successful bidder.
44.
45.
Delhi Police will provide the switch for connecting the Ethernet port (RJ45) to be provided by
the bidder.
The bidder shall provide Internet Leased Line connectivity to Delhi Police on Ethernet port
(RJ45) within the quoted rental cost. The UPS and earthing will be provided by Delhi Police.
NOTE :(A)
DOCUMENTS REQUIRED TO BE ATTACHED WITH THE BID IN THE FOLLOWING ORDER :-
1.
2.
3.
4.
5.
The Demand draft of Rs.500/- each as Application Fee.
E.M.D. in favour of Principal, Police Training College, Jharoda Kalan, New Delhi.
Service Tax/Sales Tax/VAT Registration Certificate.
Latest Sales Tax/VAT/Service tax Clearance Certificate.
Copy of terms and conditions duly signed with seal of the firm, in token of acceptance of
terms and conditions.
6.
7.
Copy of performace from TRAI/Certificate of DOT License.
8.
9.
All the firms participating in the Tender must submit a list of their owners/partners etc. and a
Certificate to the effect that the firm is neither blacklisted by any Govt. Department nor any
Criminal Case is registered against the firm or its owner or partners anywhere in India as per
Clause No. 31.
All Other supporting documents as required in the tender shall be attached. Details of Rates
of the item quoted by the Bidder shall be submitted on their letter pad as per Annexure “B”
format in clear terms, in words and in figures. The cutting & over-writing not valid. The
option in the rates will not be entertained.
Firm(s) will clearly mention the different Taxes and duties they propose to charge extra.
Vogue offers like “Duties as applicable” shall not be considered.
SD/PRINCIPAL, POLICE TRAINING SCHOOL,
DWARKA ; NEW DELHI.
SIGN. OF BIDDER ____________________
NAME IN BLOCK LETTERS:_______________
FULL ADDRESS: ________________________
ANNEXURE-“A”
Technical details of 10 MBPs Internet/Broadband Leased Lines for Police Training School, Sector-9,
Dwarka, New Delhi
Sl. No.
I
1.1
1.2
1.3
1.4
II
2
2.1
2.2
2.3
Description
General
The dedicated Internet broadband Leased line of 10 mbps shall be provided at the
customer premises on Ethernet port (RJ45).
The bidder shall ensure that the dedicated Internet Leased lines/RF Link should have 100%
throughput with 99.5% uptime commitment with contention ratio of 1:1 during the period
of SLA.
The internet leased line should be available with last mile solution on OFC/RF till Police
premises PTS, Sector – 9, Dwarka, New Delhi. ISP shall provide the internet leased line over
OFC/RF link.
All the OFC/RF equipment required for internet connection shall be the responsibility of the
service provider and charges shall be included in the rental including the CPE separately.
Service Level Agreement (SLA)
Availability of Services
During the period of SLA the service provider shall ensure proper functioning of the
network and keep an uptime of 99.5% (ninety nine point five percent)
Uptime is defined as follows:
Uptime (in %)
= (Total number of Hours in the year – Total Downtime in hours)*100
__________________________________________________
Total No. of Hours in the year
For the purpose of measurement “downtime” or fault duration” constitutes any period of
time during which the internet leased line connection is not available. Causes of downtime
include”
 Network connection equipment failures, supplied by service provider to Delhi
Police.
 Line Outage (at service provider end only).
 Process failure ( in service providers)
 Local loop failure in cables
 Cable fault in the network.(Only between RF Antena/Nearest OFC Node to
Router/Switch).
Downtime ends upon the successful communication at the last point provided by the
service provider at Delhi Police premises.
2.4
2.5
2.6
3.
3.1
3.2
3.3
3.4
3.5
3.6
4.
4.1
4.2
4.3
The service provider will maintain the internet leased lines/RF Link on 24x7x365 basis. The
services/repair calls are to be attended by the service provider within 4 hours from the time
of complaint/failure.
In case of services not resolved within 4 hours the rental for the particular period in which
the services remained affected shall not be paid, besides imposing a penalty after 30
Minutes @ 1% of the monthly rental per week upto a maximum limit of 20% per month.
The period will be calculated from the date on which the problem is registered. The time
will be rounded to one week if it exceeds more than 03 days.
During the National function days like Republic Day, Independence day, elections and other
declared festival holidays & emergencies, the service provider shall provide full manpower
and they should ensure 100% uptime. Any fault during the day/night will impose a penalty
after 4 hours @ 10% per day.
Determination of Fault Duration
Fault of duration upto 4 hours (response time) at a stretch shall be excluded from fault
during for the purpose of calculating availability (uptime) of the connection.
Any fault during (i.e. downtime) shall be calculated after subtracting 4 hours. In case of
multiple dockets in a calendar day only the docket with the largest tenancy shall qualify for
SLA. The “docket” for this purpose means the total cumulative downtime for a particular
service affected in a calendar day.
Delhi Police staff present at site will facilitate access to service provider staff for carrying
out the repairs/maintenance. The period in which Delhi Police premises is found closed or
no staff is available, when service provider staff visits the premises for testing or want to
test the line from service providers location, will be excluded from fault duration.
Delhi Police shall provide all necessary assistance and access to its facilities for preventive
and corrective maintenance to service provider’s staff all the time.
In addition to the above following shall be excluded from fault duration
 Unavailability of line due to power failure at Delhi Police end
 Unavailability of line due to mishandling of service providers equipment or any
cables attached to equipment at Delhi Police end.
 Unavailability of line due to force majeure.
All faults including those reported at odd hours will be attended to as expeditiously as
possible.
Procedure of Fault Booking
Delhi Police shall book the fault on assigned number provided by the service provider (Date
and time of booking of fault shall be taken as reference for the purpose of calculation of
duration of non-availability of line) designated account manager of service provider should
also be informed through a mobile massage/communication.
Status/fault report generated by service provider (to the extent provided by the system)
shall be taken as reference in situation where there is ambiguity about the timing and
nature of fault.
Normally a fault docket number shall be provided to Delhi Police from service provider on
booking of fault.
5.
Restoration of Faults.
5.1
On receipt of complaint, service providers shall make its best efforts to localize the fault
and restore the same at the earliest. Support for enabling testing of the line at any hour of
the day may be provided by Delhi Police.
In case Delhi Police is unable to provide necessary facilities, Service provider will test the
line on its own to be best point feasible and clear the fault docket after rectification of the
fault and intimate the same to the customer. Internet Leased Line shall be presumed to be
restored when service provider has tested the line and cleared the fault docket after finding
that the line is capable of working properly. The fault duration shall be accounted for
accordingly.
5.2
ANNEXTURE-“B”
PROFORMA FOR PRICE SCHEDULE
(Enclose with commercial Proposal)
We------------------hereby certify that we are established service providers for providing
10 Mbps Internet Leased Lines services in Delhi Police and our quality control and billing process are
as per industry standards, which are open to inspection by the representative of the Purchaser.
We hereby offer our prices for providing Internet leased line services as per the Technical
Specifications and Terms & Conditions of this Tender:
S. Description
No. of work/
item
1.
2.
3.
Qty.
Annual
Rental
including
OFC/RF
Link
equipme
nt/CPE
Monthly
Rental
including
OFC/RF
Link
equipme
nt/CPE
Service
Other
Incident
Tax/Sale
Govt.
al
s
Levies, if charges,
Tax/VAT
any
if any
In Indian (To be
(To be
Rupees specifie specified)
d)
Total Price
(Including all
taxes and
duties)
FOR
Destination
In Indian
Rupees
10
Mbps 01
lease
line(1:1)
Installation
Charges of
10 Mbps line
Any
other
Charges
Grand Total (Including all taxes)
NOTE:1.
2.
OPTIONAL BID WILL NOT BE ENTERTAINED
NO CONDITIONS SHOULD BE INSERTED IN THE BID.
It is hereby certified that we have understood all the terms and conditions specified in the
tender document and are thoroughly aware of their implications. We agree to abide by all the
tender terms and conditions and we hereby offer to carry out the services and supply of
Items/services detailed above or such portion(s) thereof as you specify in the notification of award.
The bids will remain valid for a period of six calendar months and the Bid Rates for one year as per
the requirement of this tender.
(Signature and seal of Bidder)