Reviewed: 1/9/2015
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable):
Position #(s):
Current Title:
Current Range:
(JCC: )
Department: Information Technology
College/Division: Provost’s Office
Account #(s): 1101-109-0902 and 1703-105-1201
Action Proposed: (check all that apply)
2
(X) New position: Proposed Range:
Proposed Title: Specialist, Network and Information Technology
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Scott Crow, Assoc Dir, UC & NW Opns
__________________
Date
____________________________________________________________
Director/Chair/Dean Huapei Chen, Chief Information Officer
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature Stacy Burton
Vice Provost, Faculty Affairs
__________________
Date
Action Approved by the Provost/President (Completed by Faculty HR):
78404 Range:
2
Pos #(s):
JCC:
EEO: 3J
Eff: 1/1/2015
Approved Title: Specialist, Network and Information Technology
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature: _______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Specialist, Network and Information Technology
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Specialist, Network and Information Technology (IT), is responsible for maintenance of directory
services, network operating systems, network security practices, and network problem
troubleshooting. The position implements distributed applications, ensures network authentication,
and assists with network security design and implementation. The individual installs and troubleshoots
problems dealing with network communications hardware, ensures systems integration and
optimization, and provides supporting and monitoring services. The position ensures compliance with
computer network communication protocols and maintains Virtual Local Area Networks (VLAN’s).
In addition to being a member of the IT Network Operation team, the Network and IT Specialist
supports the Crowley Student Union (CSU) overall computer operational needs.
This is a shared position, reporting to both the Associate Director, Unified Communications and
Network Operations, within IT and the Associate Director, Student Union Programs at the CSU.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
Information Technology Responsibilities – 50%
15% - Network Operations Administration
 Installs, tests and maintains network information systems defined above
 Updates network documentation to reflect changes
 Assists departmental management with development of systems standards; performs needs
analysis and provides procurement support, installation, and problem resolution for local and
wide-area networks
 Serves as the primary liaison between IT and CSU
15% - Network Analysis, Design, and Implementation
 Ensures proper security protocols are adhered to while performing job functions
 Provides configuration, operation, and administration of network hardware and
communications links
 Works with departments, colleges and students on campus to evaluate needs
15% - Network Evaluation and Troubleshooting
 Provides analyses of users’ needs and recommends appropriate network configurations to
meet users’ needs and departmental standards
 Performs advanced diagnostics and maintenance on network devices when additional
expertise is required with layer 1 and 2 network layers
 Performs preventative and fault isolation maintenance on the local and wide area networks
with layer 3 and above network layers
 Provides preventative maintenance on computer-related equipment
 Resolves network related trouble calls that could not be resolved by the Help Desk, computer
system administrators, or network wiring technicians
5% - Network Security
 Maintains and manages network security for local and wide area networks
Position Description – Specialist, Network and Information Technology
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CSU Responsibilities – 50%
30% - IT Administration
 Manages software packages and licenses (VISIX, EMS, ASANA, Meeting Matrix, Sensor, etc.)
for frequently used programs by CSU staff
 Identifies and researches options and provides recommendations to Associate Director on
computer-related purchases including, computers, software packages, televisions monitors,
printers, etc.
 Collaborates with CSU and IT staff on planning and reports
 Recommends service contracts with outside vendors for computer-related equipment in CSU
 Works with vendors in CSU to verify credit card machines and Internet Access is in compliant
with university, local, state, and federal laws and policies and to ensure accurate operating
hours are posted on vendor signage and web sites
20% - Oversight of IT Operations
 Trains staff and oversees projects delegated to IT student workers; i.e., maintaining inventory
of computer-related equipment for non-event spaces in CSU; updating CSU departmental web
site; providing support and training of front line users on software packages and use of
computers, conducting basic computer problem resolution, etc.
 Troubleshoots and resolves IT network, software, and hardware-related issues at events
occurring in CSU facilities in coordination with the CSU Technology Coordinator
 Works with IT and all areas in CSU to maintain the server and shared drive spaces on the
University’s network
 Handles escalated problems and complicated computer-related troubleshooting for CSU
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Specialist works with independent discretion to diagnose and resolve outages and problems with
basic trouble shooting skills and makes recommendations to user and supervisor on equipment and
costs. The individual’s judgment exercised does not typically extend beyond established precedent
without consultation with peers or supervisor, i.e., decisions regarding new technology or equipment
needs. The position consults with supervisor on more complex trouble shooting issues and is advised
on unresolved issues.
Good judgment is necessary for the individual to determine when to contact CSU professional staff
and campus personnel in case of an emergency. The person is part of a campus partnership with
Teaching (TLT) and Learning Technology and Information Technology (IT)) for technology support.
Impact:
Critical to all departments, colleges, and students of the University, the network infrastructure must be
reliable, efficient, and secure. Failure to analyze and problem solve, make good decisions, and
perform well, often in high-pressure situations, may result in network failures, viruses, or computer
security breaches. These incidents may result in loss of data, compromise security of personal and
financial data, and impact university-wide productivity. Extended unscheduled outages of the network
infrastructure negatively impact research, administrative functions, classroom, and student activities.
Federal and industry regulations (Family Educational Rights and Privacy Act (FERPA), Health
Insurance Portability and Accountability Act (HIPPA), Procurement Card Industry (PCI), etc.) must be
adhered to in all applicable networks. Failure to comply could result in fines, citations and/or
shutdown of network services.
Position Description – Specialist, Network and Information Technology
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Inadequate performance may result in delays or inefficiencies in the administration of University
programs. Failures result in loss of service and functionality within the University. With regard to work
performed with the CSU, the individual must ensure the success of high profile events such as those
hosted by the University President, the Board of Regents, and the Alumni Association. It is critical
that positive relationships with campus IT be achieved.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Principles, practices, and techniques used to configure, install, maintain, operate, and
administrate network systems and communications links
 Network operating systems and problem troubleshooting to include cabling and network
equipment and components (routers, switches, access points, etc.)
 Principles, practices, and techniques used to install, maintain, and support Local Area
Networks (LAN) and Wide Area Networks (WAN)
 Network/Routing protocols including TCP/IP, DNS, DHCP
 Network planning, analysis, and best practices
 Directory services
 Computer software and hardware to include concepts, characteristics, and capabilities of
network based applications
 State and Federal laws and regulations concerning Federal Educational Rights and Privacy
Act (FERPA) and HIPAA
 Productivity tools
 Current and emerging trends in developing computer networking technology
 Data communications
 Vendor evaluations
 Network Security
 VoIP and Telephony
 Data collection and analysis and writing of performance and utilization reports
Skills:
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Effective verbal and written communication
Commitment to customer satisfaction
Interpersonal and human relations skills
Analytical, decision-making, and problem-solving skills
Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
System administration skills for Unix/Windows operating systems, and Windows Desktop OS
Proficiency in analytical thinking and problem solving
Project and team management and collaboration
Ability to:
 Understand and interpret formalized policies, guidelines, rules, and regulations and security
technical manuals
 Implement minor network changes or additions to switches and access points
 Communicate basic technical concepts and terminology to agency management and network
users
 Demonstrate and establish working relationships with diverse groups of clients, colleagues,
and partners
 Act quickly to resolve critical issues and solve network problems
 Prioritize assigned projects/tasks in an efficient and timely manner
Position Description – Specialist, Network and Information Technology
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Implement network changes
Communicate complex technical concepts and terminology to management and network users
Recommend hardware to solve network issues
Lift 50lbs and do repetitive bending
Work outside normal business hours for troubleshooting and resolution of computer-related
issues
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Technical and non-technical
staff
University faculty and staff
IT Colleagues
Students
External
Vendors and other commercial
agents
Reason for Contact
To resolve network issues, security issues, and to perform the
evaluation and installation of new services
To stay informed of on-going and future projects that may require
network communications or security
To determine hardware and security needs and system
requirements, resolve problems, share information
To resolve network issues, security issues, and to perform the
evaluation and installation of new services
Reason for Contact
To evaluate and purchase equipment, receive product updates,
conduct equipment exchange, resolve problems, obtain
information exchange and best practices
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
Education and/or Experience
Education
Experience
High school diploma or equivalent
Five years of professional experience
Associate’s Degree
Three years of professional experience
Bachelor’s Degree
Two years of professional experience
Master’s Degree
One year of professional experience
Relevant Experience: IT experience in network operations and/or system administration
Certification and/or Licensure: None