LEADERSHIP & MANAGEMENT
TVLB TRAINING PACK L&M01
SESSION OBJECTIVES
• What is leadership?
• Identify the qualities and skills of an effective
leader.
• Key leadership levels & styles.
• Examine the role, duties and responsibilities
of a Team Leader.
• Understand the links between
accountabilities, responsibility & authority.
WHAT IS LEADERSHIP?
Leading people
Influencing people
Commanding people
Guiding people
CONFUSING TERMS
Administration
Leadership
Management
Supervision
MANAGERS VS. LEADERS
Managers
• Focus on things
• Do things right
• Plan
• Organize
• Direct
• Control
• Follows the rules
Leaders
• Focus on people
• Do the right things
• Inspire
• Influence
• Motivate
• Build
• Shape entities
ARE LEADERS BORN LEADERS?
Traits of a leader.
1. Is born with the ability to gain leadership
qualities
2. Has seen leadership modeled throughout life
3. Has learned added leadership through training
4. Has self-discipline to become a leader.
QUALITIES & SKILLS OF A LEADER
•
•
•
•
•
•
•
•
•
•
•
•
•
Adaptable to situations
Alert to social environment
Achievement orientated
Assertive
Cooperative
Decisive
Dependable
To be able to influence others
Energetic (high activity level)
Persistent
Self-confident
Tolerant of stress
Willing to assume
responsibility
•
•
•
•
•
•
•
•
•
•
•
•
Good communicator
Self disciplined
Act with integrity
Diplomatic
Knowledgeable
Good organisation skills
Persuasive
Empathetic &
compassionate
Act with humility
Act with honesty
Shows initiative
Aware of teams strengths
& weakness’
LEVELS OF LEADERSHIP
Level 1: Position or title; people follow because they have
to (Rights).
Level 2: Permission; people follow because they want to
(Relationships).
Level 3: Production; people follow because of what you
have done for the organization (Results).
Level 4: Personnel Development: People follow because of
what you have done for them (Reproduction).
Level 5: Personhood; People follow because of who you are
and what you represent (Respect).
LEADERS CONCERN
A leader is concerned with the interaction of
3 areas:
• Task – goal setting, methods and process
• Team – effective
interaction/communication,
clarify roles, team morale
• Individual – attention to behaviour,
feelings, and coaching
LEADERSHIP STYLES
Leadership style changes according to the 'situation‘ and in
response to the individuals being managed – their competency and
motivation
Competency
Motivation
Leadership style
Low competence
Some
competence
High competence
High competence
Low
commitment/
Unable and
unwilling or
insecure
Variable
commitment/
Unable but
willing or
motivated
Variable
commitment/
Able but
unwilling or
insecure
High
commitment/
Able and willing
or motivated
DIRECTIVE
(Telling)
COACHING
(Selling)
SUPPORTIVE
(Participating)
DELEGATORY
(Observing)
GROUP DISCUSSION/EXERCISE
What are the key responsibilities of a team
leader role?
KEY TEAM LEADER RESPONSIBILITIES
1. Guide/coordinate team members – encourage
teamwork and motivate individuals
2. Provide structure for team – set mission and purpose,
clarify roles and responsibilities, allocate tasks and set
objectives
3. Clarify working methods, practises and protocol
4. Focus on performance – anticipate challenges, monitor
performance, delegate and provide support
Accountability, Responsibility, and
Authority
• Accountability the state of being accountable, liable, or
answerable
• Responsibility (for objects, tasks or people) can be delegated but
accountability can not – buck stops with you!
• A good leader accepts ultimate responsibility:
– will give credit to others when delegated responsibilities
succeed
– will accept blame when delegated responsibilities fail
• Authority is the power to influence or command thought, opinion
or behaviour
• Accountability can not operate fairly without the leader being
given full authority for the responsibilities concerned
NEW TO LEADING?
• General Advice
– Take advantage of
the transition period
– Get advice and
counsel
– Show empathy to
predecessor
– Learn leadership
• Challenges
– Need knowledge
quickly
– Establish new
relationships
– Expectations
– Personal equilibrium
NEW LEADER TRAPS
•
•
•
•
Not learning quickly
Isolation
Know-it-all
Taking on too much
• Captured /coerced
by wrong people
• Successor syndrome
HOW TO IMPROVE YOUR LEADERSHIP
SKILLS
• Reflect and identify the skills YOU need to lead effectively
and create your action plan to develop them.
• Ask for feedback from work colleagues, line managers,
tutors, your ‘followers’.
• Practise! Take on responsibility in tasks and reflect on your
performance
• Find a mentor – learn from positive leadership role-models.
• Attend further leadership and management training.
LEADERSHIP & MANAGEMENT
TVLB TRAINING PACK L&M01