Small
Business
Services
SBS Target End Client
Small Business Services are limited to
end clients with a maximum of five (5)
servers, a maximum five (5) network
devices and 50 employees.
SBS Package is
complete and easy
SBS services are packaged into a
flat fee with discounted tiers
based on total customers under
management with NetEnrich.
More SBS services may be added
to support the environment.
Free up engineer time
24 x 7 monitoring, complete
management of IT infrastructure
and mundane preventive
maintenance activities
More Resources with
High SLA accountability
Domain level skilled resources to
identify and resolve issues within
committed aggressive SLAs.
Complete Control
Optimize Your Sales and Your
IT Operations Closet to Cloud
NetEnrich Small Business Services (SBS) are designed to
provide solution providers with a comprehensive suite of
remote infrastructure and desktop managed services for
their small business clients. NetEnrich services are
performed 24x7, 365 days a year by experienced, certified
technicians, who use enterprise-class technologies and
follow proven ITIL processes to ensure 24x7 uptime for
servers, network devices, and infrastructure & business
applications.
Small Business IT infrastructure Services
SBS lets you profit from full remediation and management of your client’s server and
network infrastructure: in addition to monitoring, SOP remediation and full resolution of
problems or issues, NetEnrich will review the incoming alerts and log files to quickly pinpoint
an issue and remediate the problem. If NetEnrich is not able to resolve the problem, the
ticket will be updated with detailed troubleshooting steps and immediately escalated to the
appropriate Vendor’s Tech Support team for further troubleshooting and full resolution.
Firewall and ISP management are critical for Small Businesses. NetEnrich provides you with
the firewall monitoring and remediation, bandwidth reporting, and ISP vendor coordination
during link failures. Or, you can choose to have L1 router and switch monitoring &
management for critical interfaces and errors included.
System failures and outages also will be reduced with NetEnrich Small Business Services.
Services include Windows patch management for operating systems, proactive Antivirus
definition updates, and Active Directory (AD) and Exchange health checks.
NetEnrich sets SOP standards for
the review of incoming alerts
and initial execution. Detailed
reports show work performed.
SMALL BUSINESS SERVICES FOR SERVERS AND NETWORK
24 x 7 Monitoring (Availability, Performance, Services, Interfaces, Bandwidth
and Event logs),

Fully Integrated
Firewall and Bandwidth reporting

Alert Validation and Escalation

Standard Operating Procedures-(SOPs)based Initial Remediation

Fixing the root cause for P0 issues

Full Troubleshooting and Remediation

Vendor Tech Support for Further Troubleshooting and Full Resolution
(Infrastructure Applications and Firewall only)

ISP Vendor management for link down

Verifying Completion of Backup Jobs on servers

Antivirus definition updates validated

Trend Micro Office scan 10.5 Bundled Antivirus (Included, Optional)

Install Windows Patch Management

Monthly Windows patch testing and ratings, sanity checks post patch install

2-way Integration with Autotask/Connectwise or Access to Portal for Case
tracking and Metrics Reports

Executive Dashboard (web portal), On-Demand, Weekly and Monthly Reports

All alerts are updated in
Autotask and Connectwise PSA
tools. NetEnrich’s Agent
technology will also support
platform and infrastructure
hardware and software used by
our partners and their clients.
Antivirus Definition
Updates
Trend Micro Office scan 10.5
included in bundle. Over 9 other
Anti-virus products supported
for definition updates
Gabriel Balo
gabriel.balo@ingrammicro.com | Phone: (716) 706 - 8484
Desktop Services
NetEnrich SBS Desktop services help solution providers maintain the productivity, as well as optimize the performance, reliability and
security of their client’s Windows-based desktops and portable devices. SBS Desktop services are performed 24x7, 365 days a year
SMALL BUSINESS SERVICES FOR DESKTOPS
Windows Patch installation on Desktops and laptops

Windows patch testing and install patches rated as whitelisted

Antivirus Definition Updates

Trend Micro Office scan 10.5 Bundled Antivirus (Included, Optional)

Inventory Reporting (desktops / laptops) & Performance trend graphs

Tools included: Remote Control, recording of remote sessions, Chat with end users,
Send/receive files from target desktops

IT INFRASTRUCTURE
SUPPORTED TECHNOLOGY
Server Operating
Systems
Windows Server 2003 and upwards
Windows XP and upwards
Infrastructure
Applications
Domain Controller(Active Directory), Email
(Microsoft Exchange), Mobile (Blackberry), Virtual
Hosts(VMware, Citrix Xen, Hyper-V), File & Print,
Backup (Symantec, NT Backup), DNS, DHCP
Network (Switch, Router
& Firewall)
Cisco
Routers (8xx, SOHO 7x, 9x), Wireless Access
Points (WAP) (15xx), Catalyst Switches 2xxx,
Routers 18xx/19xx, Pix Firewall 5xx; ASA 5505,
5510,
SonicWALL TZ series,
APC UPS
Windows XP and upwards
Desktop Operating
Systems
Antivirus Products
Symantec, McAfee, Trend Micro, CA eTrust
Antivirus, Kaspersky, ESET NOD32, Microsoft
Security Essentials, Microsoft Forefront Client
Security, Sophos Anti-Virus and AVG
About NetEnrich
NetEnrich offers the IT channel a better way to grow infrastructure, enterprise, cloud and data center IT managed and professional services. The company’s
innovative remote and comprehensive suite of IT services (IT-as-a-Service) gives solution providers and MSPs instant access to expert certified IT engineers,
proven ITIL processes and an ISO27001 certified network operating center (NOC) at a much lower cost than full-time resources. Partners purchase NetEnrich
IT-as-a-service on a monthly or hourly basis to enhance or augment their IT capabilities; some choose to resell NetEnrich directly to their end customers. Visit
us at www.netenrich.com, follow us on Twitter @NetEnrich or call 408-436-5900.
©2011 NetEnrich. All rights reserved. Features and specifications are subject to change without notice. All other trademarks used herein are the property of
their respective owners.
Gabriel Balo
gabriel.balo@ingrammicro.com | Phone: (716) 706 - 8484