Grant proposal written by Laura Hayward Schlow Centre Region Library 211 S. Allen St. State College, PA 16801 814-237-6236 November 17, 2010 Grant Proposal submitted to: Connie Cardillo, LSTA Administrator, Department of Education, Office of Commonwealth Libraries Computer Training and Proctoring Center for Schlow Centre Region Library in State College, PA 1|Page Grant proposal written by Laura Hayward 211 South Allen Street, State College, PA 16801 Phone: (814) 235-7814 • Fax: (814) 238-8508 • http://www.schlowlibrary.org ٭Opening doors to a wealth of ideas, the joy of reading, and the power of information ٭ November 17, 2010 Connie Cardillo LSTA Administrator Department of Education Office of Commonwealth Libraries 333 Market Street Harrisburg, PA 17126-1745 Dear Connie, Schlow Centre Region Library, the district center for the Central Pennsylvania District, is pleased to submit this LSTA grant application for your approval. Our proposed project, a computer training and proctoring center, would be a partnership between library staff and members of the community willing to donate their time. The library’s computer lab would be reopened, staffed by a part-time test proctor and volunteers, to provide a suitable environment for test proctoring and computer classes as well as new internet stations for use. The Schlow Centre Region Library is committed to the success of this project. Our Friends of the Library organization is always anxious to help however they can, and will contribute $2,000. Our request for an LSTA grant is for $16,130. Schlow’s mission statement, rephrased in our letterhead above, indicates our steady resolve to work towards “opening doors to a wealth of ideas, the joy of reading, and the power of information.” Our inability to offer computer classes to patrons, due to time and space considerations, directly affects our ability to open doors to information. In addition, a local test proctoring service provider is now turning away many students and sending them to Schlow. The resulting increase in staff workload is frustrating both patrons and staff. An LSTA grant would provide us with resources to deal with this problem in a proactive manner. Thank you for your consideration. Please contact us with any questions or requests for additional information. Sincerely, Catherine Alloway Schlow Centre Region Library Director 2|Page Grant proposal written by Laura Hayward Table of Contents I. Proposal Summary .........................................................................................................4 II. Organizational Overview……………………………………………………………………………………………..6 III. Statement of Needs……………………………………………………………….………………………………….8 IV. Project Description………………………………………………………………….…………………………………12 V. Approach/Methodology…………………………………………………………….………………………………14 VI. Budget Request…………………………………………………………………………………..……………………17 VII. Evaluation Process………………………………………………………………….……………………………….18 VIII. Conclusion………………………………………………………………………………..……………………………..19 IX. Appendix………………………………………………………………………………………………………………….20 X. References……………………………………………………………………………………………………………….22 3|Page Grant proposal written by Laura Hayward I. Proposal Summary Date of Application: November 17, 2010 Schlow Centre Region Library 211 S. Allen St. State College, PA 16801 Library Director: Catherine Alloway 814-237-6236 ext. 211 Grant Coordinator: Laura Hayward, Library Assistant 814-237-6236 ext. 115 Project Title: Computer Training and Proctoring Center Project Description: The library’s computer lab would be reopened, staffed by a part-time test proctor and volunteers, to provide a suitable environment for test proctoring and computer classes, as well as providing additional internet stations for use. Amount Requested: $16,130 Project Funding from Other Sources: $2,000 from the Friends of the Library organization Total Project Budget: $18,130 Project Budget Time Period: May 2011 - May 2012 Grant Abstract: Schlow Library seeks to improve services to patrons who come to the library for test proctoring, those who use the internet stations at the library, and those who desire computer skills training. Recent events have resulted in a huge spike in requests for test proctoring (from an average of 6 per month to 4|Page Grant proposal written by Laura Hayward over 36 per month) and, due to staff cuts, librarians have been unable to offer services like an open computer lab and computer skills classes as they have in the past. By hiring a part-time proctor and computer lab attendant who would assist patrons with these services in the short-term, and to find and train computer lab volunteers to ease staff workload and increase computer lab operating hours in the long-term, Schlow can improve service to patrons in these areas. These tasks are undertaken to improve the technological literacy skills of our community and to assist college students and job seekers in their education and skills testing. In order to provide continuous improvement and feedback for staff, surveys will be distributed to all patrons for test proctoring and computer classes. Reports, including any personal testimonies the staff receives from patrons, will be compiled monthly. Surveys will also be made available on the library internet stations to assess whether the new computers that would be purchased for the computer lab were allowing the library to better meet patron computing needs. The intended result of this project is to better our community and promote economic and job growth. 5|Page Grant proposal written by Laura Hayward II. Organizational Overview “Schlow Centre Region Library opens doors for members of our diverse community to gather, share, and discover a wealth of ideas, the joy of reading, and the power of information by providing services and resources in a welcoming, convenient and responsive manner.” – Schlow Centre Region Library’s Mission Statement Schlow Centre Region Library (Schlow), the public library in State College, Pennsylvania, resides in the heart of the downtown area, only two blocks away from the main campus of the Pennsylvania State University. Opening in a small two-room building in January of 1957, Schlow has grown with the community into its current location, a 5 year old building paid for through local municipal funds, a community fund drive, and state and federal grants. According to the Institute of Museum and Library Services (IMLS) public library data, in 2008 Schlow’s service population was roughly 79,000 people, circulation of materials was 702,688, and our operating budget was approximately $2 million (IMLS 2010). As the district center for Central Pennsylvania, Schlow also supports and guides initiatives throughout our area’s library system. Programming Schlow provides programming that promotes the community’s multicultural and arts education, including a series of programs called “First Thursday” and “World Sounds at Noon.” “First Thursday” programs range from plays to lectures, and are often supported by the Friends of the Library organization. “World Sounds at Noon” programs, offered in conjunction with a local organization called Global Connections, feature music and dance from various countries around the world such as India, China, Turkey, and Ukraine. The art gallery in the vestibule features a different local artist’s work each month, promoting our patrons’ exposure to the arts as well as making Schlow a cornerstone in the artistic community. The first annual Juried Art Show held this year brought in 42 accepted entries, and the awards reception brought in an excess of 80 people. Schlow’s community room has also become a 6|Page Grant proposal written by Laura Hayward draw for local bands and musical groups, featuring performances both during and after the library’s normal operating hours. Schlow’s public issues forums, offered in partnership with representatives from the Pennsylvania State University and the National Issues Forum, have covered a range of topics and on average pull in over 100 people. Awards In addition to being active with community organizations to provide programming, as a “Family Place” library Schlow also offers a vast array of Children’s programs to support early literacy and daycare professionals or homeschooling parents. As the Family Place Libraries website states (2009), “Expanding the traditional role of children's services, Family Place builds on the knowledge that good health, early learning, parental involvement and supportive communities play a critical role in young children's growth and development.” Programs offered at Schlow include free developmental screenings for children, yearly activities for the “One Book for Every Young Child” program, parent/child workshops provided in partnership with the local school district’s family life specialist, and pajama concerts (live classical music followed by a snack and storytime before the children return home to sleep). These programs were awarded four best practices awards (two in 2007 and two in 2008) by the Pennsylvania Library Association, making Schlow one of only two libraries in the state to win two awards in the same year, let alone for two years straight. New Director Schlow recently hired a new director, Catherine Alloway, who started in April of 2010. Catherine, a past president of the Pennsylvania Library Association, has vast fundraising experience. So far this year, the expanded fund drive mailing she instituted has made up Schlow’s roughly $60,000 loss in state funding from the 2010-2011 state budget. 7|Page Grant proposal written by Laura Hayward III. Statement of Needs At the beginning of 2009, Schlow’s budget was already at base levels from previous state funding cuts. Schlow’s new status as a district center required the library’s hours to increase during the summer. After the state finally handed down the 21% cut to the public library subsidy (Pennsylvania Library Association 2010) at the end of a difficult budget year, 2009 became the first time in Schlow’s history that staff cuts had to be made to balance the budget. To try to get through the difficult budget year without making staff cuts, the former director requested a waiver from the state to go below the number of hours required for a district center to remain open. Unfortunately, the waiver was denied. In the end, two full-time positions had to be cut, one library assistant in the Circulation Department and one Librarian position in the Adult Department. Effects of Staff Cuts The cuts to front-line staff (those who deal directly with the public) affected the library’s ability to provide services to patrons in a number of ways. Fewer staff in Circulation meant an increased backlog for check-in and check-out, increasing patron wait times. This backlog in Circulation meant that more patrons were coming to the Reference Desk to ask questions they normally would have asked downstairs. But, instead of two reference librarians waiting to assist patrons at the desk, there would sometimes be only one. All the public computer stations were eventually moved to a more central location so that staff would be able to assist patrons with technical difficulties without a long walk to the distant computer lab. This not only resulted in the end of the library’s separate computer lab, but the end of its ability to provide computer classes. Previously, the library held programs to help teach patrons how to use different software and internet resources (Facebook and Ebay among others) to help patrons keep in touch with the rapid technological changes. Now, library patrons can only get this help in short, interrupted sessions while a line of patrons 8|Page Grant proposal written by Laura Hayward accrues at the reference desk. The last computer class held in the computer lab was offered in November of 2009, the month that the laid off staff members left the library. This is especially disappointing because one of the most frequent questions a patron, especially seniors, asks after getting a library card is, “What kinds of computer classes do you offer?” As Mates notes in her article (2004), Pennsylvania ranks along with Florida and West Virginia in having a higher population percentage of seniors, at least 15% to 17% instead of the normal 11% to 14% found in other states (p. 32). According to a Pew Internet & American Life Project study, only 26% of adults over 65 have home broadband access and only 38% of those over 65 go online in contrast to 74% of the general population (2010). These statistics underscore the need for Schlow to provide computer classes so that seniors in our community, in addition to anyone else who might need assistance, won’t be left in the wake of technological progress. Rise in Proctoring Requests Recently, the Penn State University Library (Pennsylvania State University 2010) announced it would no longer proctor exams for non-Penn State students. This means that a large number of students attending online classes or taking job skill tests have been suddenly displaced by their main proctoring center. Many of these students are coming to Schlow for test proctoring. Pat Griffith, the Head of the Adult Department, calculated that roughly 6 exams were proctored per month on average until October of 2010, which was when Penn State announced this change. Only 20 days after this change took effect, Schlow had already proctored 36 tests. This has occurred without Schlow doing any advertising. More calls and e-mails are coming in each day, and the staff does not expect this number to decline but to rise as word of mouth about Schlow’s proctoring service spreads. In order to properly supervise students taking exams, the librarians often have to place a student at an old laptop next to their station behind the Reference Desk. This means that students must work 9|Page Grant proposal written by Laura Hayward through phone calls, reference transactions, and other distractions as the librarian assists other patrons. This atmosphere is not conducive to test-taking, and our patrons would be better served by having a dedicated room and staff member to do test proctoring. According to the Head of the Adult Department, more and more patrons are coming in to search for jobs and file for unemployment on library computers. The library has become a safety net for the community, helping those who have been displaced or financially broken by the recent economic difficulties. Proctoring tests for online degrees that will allow someone to enter a new career, or to facilitate someone’s job search by proctoring a job skills test, will help these individuals become employed, stimulate the economy, and get our community back on the path to economic recovery. Schlow Library Uses Funding Effectively and Efficiently Despite the staffing changes described above, Schlow staff has remained resilient and dedicated to serving the community. In order to illustrate how effectively the Schlow Library has served its community, a table of comparable library statistics from the IMLS website’s most recent data (2008 data published just this year) has been put together in Appendix Table 1. To acquire comparable libraries for Schlow, three criteria that best represent Schlow Library were selected: a legal population served within 20 percent of Schlow’s number (to acquire libraries that served similarly populated urban or college environments), a restriction of only one outlet (library facility), and total revenue per capita within 20 percent of Schlow’s figure. Out of Schlow and the 14 libraries listed in the table, Schlow rates below the average in the categories for staff expenditures, total staff, and total revenue. When considered alongside the fact that, in usage categories such as total circulation, total program attendance, and children’s program attendance, Schlow has the 2nd highest numbers, this suggests that Schlow is making efficient and effective use of resources to provide service to the community. This is especially impressive when viewing total 10 | P a g e Grant proposal written by Laura Hayward collection numbers for print and video materials, for which Schlow figures are less than the average. This could indicate that either other libraries are not weeding appropriately or that Schlow’s resources are being very well used. The only usage category in which Schlow lags well behind the average is for users of public internet computers. However, as Schlow’s total number of internet stations ranked in at only 20 and the average was 35, this usage figure comes into context. In Table 2 of the appendix, some derived numbers based off these statistics provide a better viewpoint. Schlow’s uses per internet station number is far above the average, suggesting that the number of stations may be a limiting factor and that Schlow is not meeting patron need in this category. This coincides with a large number of patron complaints that internet stations do not stay empty for very long. One patron tried to log onto a computer, and was unable to do so because of an issue with her account. After going downstairs for only a minute to fix it, she returned upstairs to find her computer taken. This patron said, “That happens to me all the time.” 11 | P a g e Grant proposal written by Laura Hayward IV. Project Description In order to provide adequate services to our patrons for test proctoring, to promote technological literacy through computer classes, and to increase available internet stations, the library should reopen the computer lab with additional internet stations. A computer lab would provide dedicated space away from the bustling activity of the library, allowing students some quiet to concentrate on their exams as well as providing a closed space where computer classes could be taught. Considering that Schlow is 15 computers below the average number of internet stations in comparable libraries (Appendix Table 1), it makes more sense to acquire new computers instead of moving other computers back into the room. A part-time test proctor and computer lab volunteer coordinator would be hired to decrease the librarians’ workloads. In addition to proctoring exams, this part-time test proctor would be able to teach computer classes. Main Goals The goals would be to increase the efficiency and ease for patrons to get their exams proctored at the library, to reinstitute regular computer classes, to have additional staff available to assist patrons with computer questions, and to increase the number of internet stations available for patron use. Ideally within a year, the computer lab would be regularly open and at least one computer class, offered at two different times to fit into our patrons’ busy schedules, would be offered each month. Sustaining the Program In order to sustain this program, the library, specifically the part-time proctor, would work to develop partnerships with the student bodies at the local high school and at Penn State University to create volunteer programs. Many of these students have community service requirements for classes, scholarships, or organizations, and the library could easily provide volunteer opportunities to benefit everyone involved. These volunteers would help keep the computer lab staffed during normal library 12 | P a g e Grant proposal written by Laura Hayward hours while keeping staff costs low. Requests would also be made of local teachers and professors to volunteer their time as test proctors for the library. Initial interviews with these volunteers would ensure they had the proper skills and appropriate attitude to reflect back positively on the library. The part-time computer lab attendant and proctor position would be re-evaluated after a year to determine if the assistance of the volunteers relieved staff workload enough to allow these duties to fall back to the normal librarian staff. If the position was still needed, then the library would develop a specific donation campaign in conjunction with the library director to help fund the position and further improvements to the room. 13 | P a g e Grant proposal written by Laura Hayward V. Approach/Methodology The former computer lab room still houses all the proper network and power inputs, and has been relegated into a reading room. As the furniture is still available from its time as a computer lab, only computers and staff assistance would be required for the space to become functional as a lab once again. A projector screen is still in the room, and the library already has a number of digital projectors which could be used for computer classes. In addition to the new 10 dedicated computer lab stations that would be purchased, laptops, easily movable and storable when not in use, would be best for test proctoring. Laptops with webcams would be most suitable as some online classes allow students to be proctored by a live person or via webcam (American Sentinel University 2010). If the student was required or wanted to use a specific webcam proctoring service such as ProctorU (ProctorU Inc. 2010) and only lacked a computer and webcam, then any library staff member would be able to provide the patron with a laptop containing a built-in webcam to use for the test. Summary of Staff Implementation In order to streamline the process for scheduling proctor exams, available time slots will be placed on a calendar viewable through the library’s website. Anyone needing to get an exam proctored would be able to access this and submit a form to register for a time slot. This form on the website would be designed by one of the IT staff, and it is estimated that design would take less than 1 hour. An initial survey of current test-takers and analysis of past proctored test data would be done to determine the best time to have proctoring normally available. Another survey (which would be available on the library’s website, library internet stations, and some print copies at the various information desks) to be done concurrently of library patrons will determine specific computing class needs as well as the best times to hold computer classes. Survey design and posting will be done by the Head of the Adult Department, and is estimated to take no longer than 2 hours. The new desktops and laptops would be ordered, and IT staff would work to get them functional and set up during normal computer 14 | P a g e Grant proposal written by Laura Hayward maintenance periods once they were received. Schlow would hire the part-time staff proctor as soon as possible, specifically looking for above average computing skills so that this individual could teach computer classes and also serve as a computer lab volunteer coordinator. The best way to relieve the workload on the reference librarians without a large increase in staff costs is to utilize volunteers to staff the computer lab. Once the new part-time staff member was trained, the computer lab would be reopened for limited time spans during the week for proctoring and computer classes according to results from the surveys discussed above. Ideally, the library would at least hold one computer class per month (depending on survey results). Signs would be posted throughout the computer lab denoting what the LSTA grant money had made possible. Keeping Costs Low with Volunteers A major goal would be to get the computer lab staffed at all times the library is open. This would involve contacting local high school teachers, contacting students at Penn State University, posting an announcement on the library website, and posting a free ad on the local community information television channel about the library needing computer lab volunteers. The staff proctor would meet with and evaluate the volunteers, and train them to staff the computer lab. As more volunteers pick up shifts in the lab, the hours of operation for the computer lab would steadily increase. The staff proctor would meet with the volunteers periodically to address any questions or issues, as well as to ensure they are still providing the appropriate level of service. Another major project for the staff proctor would be to start a “Teach Seniors Computers Day.” This event would ideally be held in March or April to complement the time when high school students will need volunteer hours for their health class project. At the end of the year, the staff proctor position would be evaluated to determine if the position was fundable through other sources, or if enough donations had been acquired through proctoring and computer class attendees to offset the cost. A comprehensive timeline of project steps can be found on the next page. 15 | P a g e Grant proposal written by Laura Hayward Project Implementation Timeline: May 2011-May 2012 Activity Develop time-saving website interface for scheduling proctor exams Initial survey of current test-takers and analysis of past proctored test data Initial Survey of library patrons to determine specific computing class needs Ordering, acquisition, and setup of new proctoring laptops in the conference room until staff proctor is hired (as soon as possible) Advertise, interview, hire, and train part-time staff proctor Ordering, acquisition, and setup of new desktops in computer lab Reopen computer lab for limited time spans during the week Staff proctor begins to advertise for computer lab volunteers. Staff proctor interviews and trains computer lab volunteers Computer lab hours of operation increase as more volunteers are available Goal month for the computer lab to be open during all normal library hours Monday through Friday Proctor will begin organizing a “Teach Seniors Computers Day” Proctor meets with all regular volunteers for evaluation Proctor runs first “Teach Seniors Computers Day” Evaluation of part-time proctor position for feasibility of continuation and possible funding sources May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May X X X X X X X X X X X X X X X X X X X X X X X X X X X X 16 | P a g e Grant proposal written by Laura Hayward VI. Budget Request Position Part-time Librarian Proctor Budget Personnel Budget Wage $9.50/hour Expected Length of Time 20 hours a week for 54 weeks Total Personnel Budget Materials Budget Item Price Per Unit HP p6600z Series Desktop Computer $300 (quote from HP website on 11/15/10) ViewSonic VX2250wm-Black 21.5" $170 Monitor (quote from newegg.com on 11/15/10) HP Compaq Presario CQ62Z Series Laptop $405 with a 15 inch screen and webcam (quote from HP website on 11/16/10) Brochures or posters to promote “Teach $0.10 Seniors Computers Day” and computer lab volunteer positions Regular lab volunteer background checks $50 Total Item Budget Total Project Budget Project Funding from the Friends of the Library Total Amount Requested Total $10,260 $10,260 Quantity 10 $3,000 10 $1,700 4 $1,620 500 $50 30 $1500 $7,870 $18,130 $2,000 $16,130 17 | P a g e Grant proposal written by Laura Hayward VII. Evaluation Process The main method of evaluation will be patron surveys, which will be ongoing and amassed into reports on a monthly basis to be sent to the donor as needed. Whenever possible, staff will record observations and conduct interviews with patrons to determine quality of service. If problems become evident from the results of these surveys, then staff should respond expediently to fix the issue. Goal Outcome Objective 1. To hire a parttime test proctor The test proctoring process will be easier for both staff and patrons. Patrons have shorter or no wait times for computers. To achieve a 90% satisfaction rating from patrons each month 2. To increase the number of internet stations available for patron use 3. To utilize volunteers to ease staff workload and get patrons computer assistance faster 4. To provide regular computer classes to teach patrons vital technological skills 5. To institute a “Teach Seniors Computers Day” Patrons receive assistance in a timely and complete manner, and the staff does not feel overwhelmed by having to deal with too many requests for assistance at once. Patrons receive training in using computers and relevant software or internet resources. Provide volunteers with needed community service hours and help seniors brush up on their computer skills. Evaluation Method Survey Time Period To increase the total number of users of internet stations by 20% over 2008 figures To achieve an 80% satisfaction rating from internet users each month. To achieve a 90% satisfaction rating from reference desk staff for appropriateness of workload Statistical count in computer software and patron survey Ongoing (Monthly) Surveys, observations, and interviews whenever possible Ongoing (Monthly) To achieve a 90% satisfaction rating from computer class attendees Surveys Ongoing (Monthly) To pair up at least 25 students and seniors satisfactorily on the day of the event Survey, questionnaires, and interviews whenever possible Day of event in March or April Ongoing (Monthly) 18 | P a g e Grant proposal written by Laura Hayward VIII. Conclusion Schlow Library seeks to improve services to patrons who come to the library for test proctoring, those who use the internet stations at the library, and those who desire computer skills training. After the staff cuts and the large increase in requests for test proctoring (from an average of 6 per month to over 36 per month), the library has been unable to offer services like an open computer lab and computer skills classes as it has in the past. Patrons have sorely missed this service, and one of the first questions new patrons ask after getting their library cards is, “What kind of computer classes do you have?” When the answer is none, these patrons leave disappointed. By acquiring additional computers to place in the computer lab, the library will increase internet access while creating a space to be used for teaching computer skills and proctoring tests. The part-time proctor and computer lab volunteer coordinator position would be able to assist patrons with these services in addition to finding and training computer lab volunteers to ease staff workload. These steps will address the problems and inefficiencies described above and improve Schlow Library’s service to the community. 19 | P a g e Grant proposal written by Laura Hayward IX. Appendix Total Circulation Library Visits Total Program Attendance Children's Program Attendance 7 28 $1,999,425 $1,183,106 115,833 5,569 702,688 306,904 27,996 23,942 48,820 20 9 33 $2,449,188 $1,785,101 156,319 4,772 358,744 360,799 6,998 6,537 39,025 19 14 35 $2,417,961 $1,784,255 123,300 4,539 667,203 299,383 20,636 16,110 56,264 36 6 26 $2,230,712 $1,692,210 102,416 5,236 513,223 289,244 17,905 16,313 25,237 16 11 32 $2,306,879 $1,607,938 100,587 10,324 693,050 548,274 9,603 6,051 149,329 70 7 23 $1,558,076 $1,051,785 312,392 23,122 847,547 300,624 5,745 5,635 39,000 46 Users of Public Internet Computers Number of Public Internet Terminals Video Materials GRAND FORKS PUBLIC LIBRARY, ND HAVERFORD TOWNSHIP FREE LIBRARY, PA Print Materials BUENA PARK LIBRARY DISTRICT, CA DANBURY PUBLIC LIBRARY, CT Total Staff Expenditures ALLEN PUBLIC LIBRARY, TX Total Revenue SCHLOW CENTRE REGION LIBRARY, PA (Library of Interest) ALHAMBRA PUBLIC LIBRARY, CA ALA-MLS Librarians Library Name Total Staff Table 1: Institute of Museum and Library Services 2008 Fiscal Year End Total Statistics for Schlow and Comparable Libraries (IMLS 2010) 9 29 $1,821,807 $1,065,163 118,422 5,024 351,535 301,693 19,393 17,421 40,466 16 HELEN HALL LIBRARY, TX 1 33 $2,063,795 $1,464,810 179,951 13,007 637,678 251,008 22,178 20,543 85,342 42 JOHNSON CITY PUBLIC LIBRARY, TN NAMPA PUBLIC, ID 6 29 $1,621,577 $1,121,351 129,291 4,661 372,853 256,857 30,498 29,500 122,163 49 6 29 $1,760,049 $1,205,782 125,983 2,555 684,666 325,977 22,936 22,744 34,670 11 5 34 $1,851,332 $1,443,758 217,578 9,086 412,919 267,124 13,898 12,657 79,639 42 9 27 $1,877,606 $1,287,624 160,899 8,040 606,639 245,961 7,102 5,798 N/A 45 5 25 $1,970,718 $1,367,126 143,203 3,210 303,522 201,839 14,799 13,429 24,990 11 4 30 $2,201,883 $1,616,269 170,343 9,008 411,247 259,144 17,767 13,827 87,672 61 11 36 $2,477,763 $1,539,526 137,844 13,394 496,003 276,800 14,535 12,158 105,804 42 7 30 $2,040,585 $1,414,387 152,957 8,103 537,301 299,442 16,799 14,844 67,030 35 NEW ALBANY-FLOYD COUNTY PUBLIC LIBRARY, IN NORTH RICHLAND HILLS PUBLIC LIBRARY, TX UPLAND PUBLIC LIBRARY, CA WATERLOO PUBLIC LIBRARY, IA WILLIAM P. FAUST PUBLIC LIBRARY OF WESTLAND, MI Average Number NOTE: "N/A" means no data is available (not considered in averages). Comparable libraries are from an IMLS search of all public libraries in the USA that matched 3 Schlow characteristics: 1 outlet, +/- 20% legal service population, and +/- 20% total revenue per capita. 20 | P a g e Grant proposal written by Laura Hayward Table 2: Selected Statistics Derived from Table 2 2008 IMLS Numbers Library Name Circulation Per Staff Member Users Per Internet Station Total Adult and Young Adult Program Attendance* SCHLOW CENTRE REGION LIBRARY, PA (Library of Interest) 25,096 2,441 4,054 ALHAMBRA PUBLIC LIBRARY, CA 10,871 2,054 461 ALLEN PUBLIC LIBRARY, TX 19,063 1,563 4,526 BUENA PARK LIBRARY DISTRICT, CA 19,739 1,577 1,592 DANBURY PUBLIC LIBRARY, CT 21,658 2,133 3,552 GRAND FORKS PUBLIC LIBRARY, ND 36,850 848 110 HAVERFORD TOWNSHIP FREE LIBRARY, PA 12,122 2,529 1,972 HELEN HALL LIBRARY, TX 19,324 2,032 1,635 JOHNSON CITY PUBLIC LIBRARY, TN 12,857 2,493 998 NAMPA PUBLIC, ID 23,609 3,152 192 NEW ALBANY-FLOYD COUNTY PUBLIC LIBRARY, IN 12,145 1,896 1,241 NORTH RICHLAND HILLS PUBLIC LIBRARY, TX 22,468 N/A 1,304 UPLAND PUBLIC LIBRARY, CA 12,141 2,272 1,370 WATERLOO PUBLIC LIBRARY, IA 13,708 1,437 3,940 WILLIAM P. FAUST PUBLIC LIBRARY OF WESTLAND, MI 13,778 2,519 2,377 Averages 18,362 2,068 1,955 NOTE: "N/A" means no data is available (not considered in averages). *Total program attendance minus total children’s program attendance. 21 | P a g e Grant proposal written by Laura Hayward X. References American Sentinel University. (2010, November 17). Academic policies: American Sentinel University. Retrieved from http://www.americansentinel.edu/Student_Life/Proctored_Examinations.php Family Place Libraries. (2010, October 29). What makes a Family Place Library? Retrieved from http://www.familyplacelibraries.org/whatMakes.html Institute of Museum and Library Services. (2010, May 20). IMLS library comparison – Welcome to compare public libraries. Retrieved from http://harvester.census.gov/imls/compare/index.asp Mates, B. (2004). “Seniors and computer technology.” Library Technology Reports, 40(3), 32-40. Pennsylvania Library Association. (2010, September 14). 2008-09 thru 2010-11 state budgets compared r2. Retrieved from http://palibraries.org/associations/9291/files/2008-09%20thru%2010-11%20state%20budgets%20compared%20R2.pdf Pennsylvania State University. (2010, October 3). Exam proctor service. Retrieved from http://www.libraries.psu.edu/psul/lls/students/exam_proctor_service.html Pew Internet & American Life Project. (2010, January 13). Four in ten seniors go online. Retrieved from http://www.pewinternet.org/Commentary/2010/January/38-of-adults-age-65-go-online.aspx 22 | P a g e Grant proposal written by Laura Hayward Proctor U Inc. (2010, November 17). ProctorU - Online exam proctoring via webcam. Retrieved from http://www.proctoru.com/ ===================================================== I certify that: This paper/project/exam is entirely my own work. I have not quoted the words of any other person from a printed source or a website without indicating what has been quoted and providing an appropriate citation. I have not submitted this paper / project to satisfy the requirements of any other course. Signature Laura Hayward Date 11/17/10 ===================================================== 23 | P a g e