Diana Lee Metz
7333 Pine Forest Rd., Lot 31 ▪ Pensacola, FL 32526
(850) 503-7750
Personal Statement
To obtain a position with an established organization that will fully utilize my experience,
passion and commitment to serving customers with excellence.
Inbound Calls
Outbound Calls
Data Entry
Able to Multi-Task
Supervisory Experience
New Hire Training
Customer Service
Product Demonstration
American Water
December 2012 – Present
Pensacola, Fl
Customer Service Representative
 Handled Inquires regarding: Billing, Payments, Service Activations/Cancellations,
Scheduling service orders, Reporting service emergencies
 Interfaced with other departments when necessary on customers behalf
Levin Papantonio Law Firm
April 2011 – November 2012
Pensacola, FL
Litigation Assistant
 Maintain client database of 800+ contracted clients
 Responsible for monthly updates to referring attorneys
 Assist in training new staff members within the department
 Assisted in creating a more organized and efficient Fosamax department
 Client commitment and exceptional relationship with clients and referring attorneys
 Review of client medical and pharmacy records for plaintiff profile forms
Spherion Staffing/CHCS Services
Sept 2010—January 2011
Pensacola, FL
Agent Service Representative
 Inbound calls for Medicare Supplemental Insurance
 Assisted agents with insurance sales and assuring regulations maintained
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Diana Lee Metz
Experience (cont’d.)
Synergy Solutions
Sept 2008 - Sept 2010
Pensacola, FL
Sales Retention Specialist/Supervisor
 Inbound calls for Medicare Part D insurance recipients
 Inbound retention calls for Bank of America
 Training /Monitoring team of 20 reps
December 2007—August 2008
Pensacola, FL
Customer Care/ Billing
 Handled Inquires regarding: Billing, Payments, Upgrades, Promotions... Etc
 Interfaced with other departments when necessary on customers behalf
Budget Car & Truck Sales
October 2006—November 2007
Panama City, FL
Business Development Manager
 Inbound and outbound phone contact
 Obtained credit applications and kept records of sales inventory
Cingular Wireless
June 2003—October 2006
Panama City, FL
Customer Service Representative; Retail Sales Representative
 Educated and engaged customers through product demonstrations
 Met sales goals at an average of 120% of required quota
Belk Department Store
December 2002—June 2003
Gulfport, MS
Retail Sales Associate
 Assisted customer with purchases
 Kept up merchandising
Drew’s Restaurant
March 2002—December 2002
Long Beach, MS
 Oversaw daily operations of restaurant staff (approx 18 employees) and inventory
 Assisted in hiring and training
 General managerial duties
Bladensburg Sr. High School
Bladensburg, MD
Completion Date: June 1982
University of Phoenix
Online (Business Administration)
January 2013 – Present
3.94 GPA
Member of the National Society of Collegiate Scholars