DEAN HARVEY
2117 Scott Blvd
Temple TX 76504
Deanoh256@gmail.com
Cell: 254-534-4724
CERTIFICATION:
 Alternative Certification for Teachers San Antonio program
in Central Texas under the EC-6 Generalist. Temple, TX, March, 2014
EDUCATION:
 University of Phoenix Online Program, Phoenix, AZ, 2006
Bachelor of Science in Business Management, GPA: 3.67
 National Institute of Technology, San Antonio, TX. 1993
Associate Degree of Applied Science in Electronic Engineering
Technology, GPA: 3.81 Honor Student / Magna cum Laude
 Central Texas College, Killeen, TX. 1987
Associate Degree of Applied Science in Legal Assistance
GPA: 3.33
TEACHING EXPERIENCE:
 Positive Behavior Aide, West Ward Elementary School, Killeen Independent
School District, Killeen TX. Mar 3, 2014 - Present.
 Aide in PBS Classroom.
 Assist with instructional materials for teacher and student.
 Apply one on one support with students.

Teachers Assistant at Cater Elementary School Alternative Learning Class
with the Temple Texas Independent School District from Oct 2001- May 2002
 Assist with instructional materials for teacher and student.
 Took charge of classroom when teacher was not present.
 Applied one on one support with students.
 Assisted in clerical operations.
TEACHING-RELATED EXPERIENCE:
 Completed 39 hours of field based experience at West Ward Elementary in
Killeen TX, KISD. 2014.
 Led and developed training for a telemarketing team to help generate sales.
 Supervised and supported a Team of Technicians for troubleshooting and
repairing customer computers over the telephone.
 Developed and reported essential metrics weekly.
TRAINING:
 Sprint/Nextel Communications
 Web-Based Training completion certificates available upon
request, 2002-2005
 Building Better Business Relationships, Jan 2004
 Strategic Care Training Program, Aug 2002
 Independent School District Professional Development Training
Deanoh256@gmail.com Cell: 254-534-4724
DEAN HARVEY
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
 Sexual Abuse and Harassment, Feb 2002
 Child Abuse and Neglect, Feb 2002
 CPR Training, Jan 2002
 Nonviolent Crisis intervention Training, Nov 2001
Acer America Corporation Training
 Extended Warranty Training, 2001
 Siebel training, (Pilot & COS), 1999, 2000 & 2001
 Telemarketing training, Dirty Data: Diffusing the Bomb That May
Destroy Your CRM Initiative, and The Best Way To Sell To
Small Businesses, 2000
 Supervisor Training, 1999
 M1 Meridian Max for Supervisors Seminar. 1998
Texas Instrument Corporation Training
 HTL Telemanagement “Optimize Your Call Center.” 1997
 Coping Skills for T.I. Customer Service Pros, 1996
 Software/hardware Technical training, 1995
 (Lotus Notes, Win95) / Hardware Technical training) for the
Mobile computing Customer support Line.
AWARDS:
 Well Done Awards for Performance Excellence in:
 Leading Gap 4 Analysis Team, Feb 2005
 Support to the West Region SCS Teams, Dec 2004
 Support of the SCS’s and their customers in the field, Nov 2004

Circle of Excellence Nominee in:
 1st half of 2003
 2nd half of 2003

Super Sam Award, Sept 2003

ABC Awards for Performance Excellence in:
 Willingness to help others, 2003
 Quality to communicate with others in a pleasant manner , 2003
Deanoh256@gmail.com Cell: 254-534-4724
DEAN HARVEY
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