Test #1 Review Sheet
The first exam will cover the following material:
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The IDEA framework
Chapter 1: Business Driven Technology
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
HTML
XML
Chapter 10: Supply Chain Management
Business Plug-In B8: Supply Chain Management
Chapter 11: Customer Relationship Management
Business Plug-In B9: Customer Relationship Management
Chapter 12: Enterprise Resource Planning
Business Plug-In B10: Enterprise Resource Planning
Business Plug-In B21: pages 535-538 RFID
Cloud Computing pages 459-460.
If you would like to see an example of the types of questions that I ask, and my “style of
questions”, then please click on this link right here. Please be aware that these are
items that you will NEVER see on any of your exams so don’t waste any time trying to
memorize the answers to these questions. Use them to get a better idea about the style of
questions that I might ask.
There will be multiple choice and True/False questions. The questions will cover the
following topics:
IDEA Framework: Please review the class syllabus and the FAQ page regarding the IDEA
framework that is being used in this course. Due to its importance, I have placed one or more questions on
the exam related to the IDEA framework and how students should be using it to focus their study efforts.
HTML, Microsoft Word and Web Page Design: Please click here to download reading
material regarding HTML and web page design
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Identify
 What is HTML?
 What is the key to attracting viewers and getting them to return back to your web site?
Describe
 How has the focus of web page design changed over time? (please see HTML and Web
Page Design slide #2)
 How it typing in the raw HTML different from using Word as an HTML editor? Know
the characteristics of each.
 What are the characteristics of the files and folders created by Word?
 When saving the web page files created by Word, which file format should you use and
which ones should you not use?
 When using Microsoft Word, how do you access the features to change the title of the
web page (title bar)?
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Make sure that you know which tabs/menus are used to add commonly used features
(examples include hyperlinks, images, backgrounds, horizontal lines, etc)
 Explain how the PrintScreen process works.
Evaluate
 Make sure that you know and can use the HTML commands found on the HTML
commands sheet. You will see examples of coding and have to pick out the correct or
incorrect code for a particular situation.
 Be able to distinguish between good web page design characteristics and bad web page
design characteristics. You will probably see several questions in this area.
 Please check out the Bad Web Page Design Guide, found at
http://www.jaydax.co.uk/tutorials/webdesign/badpageguide/badpgguide.html
XML: Please review the XML materials that you were given as part of your pre-lab and project work
since those tutorials also serve as your XML book.
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Identify
 What is the rule regarding having spaces within your XML tags?
 What are some of the rules that must be followed for a document to be considered wellformed?
Describe
 Know what XML is and how it is used.
 What is XBRL and how is it used?
 During class, I read an article from the Wall Street Journal dealing with XBRL, titled:
“XBRL: The Language of Love for Mutual Funds”. I would suggest reviewing the full
text of the article as part of your preparations for the exam.
Evaluate
 Know how XML and HTML are different.
 Know the difference between a well-formed XML instance document, an XML
Stylesheet, and a XML schema. How is each used?
 What is the difference between a well-formed XML instance document and one that is
not well-formed? What can cause an XML instance document to NOT be considered
well-formed?
Chapter 1: Business Driven Technology
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Identify
 What is ERP software?
 Make sure that you review which business function areas (figure 1.2) would benefit most
from using information technology.
 Please review the contents of the slide “Information Technology enables business
success)
Describe
 Be able to distinguish between data, information and business intelligence. Know
examples of each.
 What are the 3 most important resources in any organization and what is the relationship
between each of those items? Which is the most valuable and why?
 Know which IT skills are most commonly used in each of the business professions (don’t
just know your area, but know all areas)? Which ones appear to be common to all
business areas? Expect to see several questions related to this topic. In the lecture notes,
you will also see several more detailed slides (that I did not directly mention in class) that
cover this topic. Please make sure you review those detailed slides, as well.
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Describe how businesses use ERP software and what ERP software does.
Describe Business Intelligence and what is included in business intelligence? How is it
used in making strategic business decisions?
 Make sure that you review the information technology goals that an organization might
have (figure 1.3). Know the rank order of those goals and information technology
services which might help an organization meet those goals (see the notes you took down
during class).
Evaluate
 What is the difference between data and information and how can one be distinguished
from the other?
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Identify
 What is ERP software?
 What is a competitive advantage?
 What is the concept of Business Process Improvement?
Describe
 Describe how a business might use information technology to gain a competitive
advantage? What specific things might a business decide to do?
 Describe the benefits of effectively and efficiently managing your organization’s supply
chain?
 Describe why businesses implement ERP systems
 What are the characteristics of ERP software and how is it used by organizations?
Evaluate
 Compare and contrast SCM, CRM and ERP software.
 Compare and contrast the characteristics of each of the following concepts: BPR, CRM,
SCM, ERP
Chapter 10: Business Plug-In B8 and RFID portions of Plug-In B21: Supply Chain
Management (SCM)
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Identify
 Who are the players in a supply chain?
 Is the return of defective products part of the supply chain?
 What is logistics?
Describe
 Be able to describe how RFID works.
 What are the goals of supply chain management?
 How is the upstream different from the downstream?
 Explain ITs role in the supply chain.
 What is the focus of efficiency? What is the focus of effectiveness?
 Why is it important to have a global inventory management system? Is global inventory
management a component of effectiveness or efficiency? Describe the role of RFID in
global inventory management.
 Describe the components of Walmart’s supply chain strategy
 Is supply chain management a business philosophy or a technology? Explain.
Evaluate
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How is Radio Frequency Identification used and how might it be used in the future?
How does it compare to other input devices? Please review Figure B8.9 on page 341 in
the text to find out more information about how RFID works.
Compare and contrast the following supply chain drivers in terms of efficiency and
effectiveness (Facilities, Inventory, Transportation, and Information). For each of those
drivers, know efficiency and effectiveness strategies.
Compare and contrast a push strategy versus a pull strategy. What are their advantages
and disadvantages?
A company can ship via Federal Express or UPS. Consider both in terms of effectiveness
and efficiency.
Chapter 11 and Business Plug-In B9: Customer Relationship Management (CRM)
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Identify
 What are the phases of CRM? Know examples.
Describe
 What are the goals of customer relationship management? What are companies trying to
find out?
 What is the difference between up-selling and cross-selling? Know examples of each.
 Is customer relationship management a business philosophy or a technology? Explain.
 How can technology be used in customer relationship management? Know examples.
 How is operational CRM different from analytical CRM? Know examples of each.
 Describe the following technologies used in operational CRM (list generators, sales force
automation, and contact management software).
 How can a company use technology to improve its operational CRM?
 What is the purpose of analytical CRM?
 How are data warehouses, data mining and web site personalization used?
 How do the shipment tracking features on the web sites of Federal Express and UPS
illustrate the concepts of web-based self-service and operational CRM?
Evaluate
 Evaluate the goals and purposes of the different forms of CRM (both operational and
analytical).
Chapter 12 and Business Plug-In B10: Enterprise Resource Planning (ERP)
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Identify
 Who are the ERP vendors?
 Which ERP vendor has the #1 and #2 market shares?
 Who are the large-size market ERP vendors and who serves the mid-small size markets?
 What is ERP system is used for the KSU iSIS system?
Describe
 What is ERP software and what is its purpose?
 What is at the heart of all ERP systems and what role does it play?
 What are the core components of an ERP system?
 What are the extended ERP components?
 How does an ERP system automate business processes?
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Evaluate
 Compare and contrast the benefits and disadvantages/risk/costs of an ERP system.
 Know some of the characteristics of an ERP implementation (both the good and bad
sides).
 Compare and contrast the “organization before ERP” and the “organization after an ERP
implementation.”
 Compare and contrast the core ERP components with the Extended ERP components.
What is the general focus of each, as well as the specific focus of each?
Cloud Computing
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Identify
 What is cloud computing?
Describe
 What is the platform for cloud computing? Where is data stored in cloud computing?
Where do applications run from?
 Explain the software as a service model.
 Who is the recognized leader in cloud computing?
The textbook has a student learning center that contains many different resources that you might want to
take a look at, including multiple choice review questions and the textbook’s version of PowerPoint slides.
You can take a look at that material by visiting http://highered.mcgrawhill.com/sites/0073376795/student_view0/index.html
Make sure that you review the PowerPoint presentations. You may also see
exam questions that cover material covered in class that may not be in
your actual texts. At the same time, please make sure that you have read
the material in the text for the topics that will appear on the exam.
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