Service Administrator-Employment Education and Training

Job Profile
Post title: Service Administrator-Employment, Education and Training
Responsible to: Education and Training Coordinator
Employment, Education and Training Manager
Department: Employment, Education and Training
Salary: £22,000- £25,000 pro rata per annum
Hours: 3 days per week (21 hours)
High Trees Community Development Trust is a registered charity with a mission to build the
social and economic capacity of individuals and develop sustainable communities.
Established in 1998 and based in Lambeth, South London, High Trees has been delivering
projects and services to local people for the last 16 years, adopting a holistic approach to
community development anddelivery in three key service areas:
 Community Engagement and Development; nurturing and capacity building individuals
and community groups to empower them to take local action and develop advocacy
 Employment, Education and Training; Community Learning and accredited training
courses, employment support, volunteering opportunities and work placement schemes
 Children, Young People and Family Services; working on the basis of early intevention, we
deliver youth clubs and forums, wellbeing projects, self development programmes,
mentoring and youth leadership.
Purpose of Post
To provide efficient administrative and programme support to the Employment, Education
and Training Department.
Key Accountabilities
Undertake all administration relating to our Employment, Education and Training (EET)
services including but not limited to;
Preparation of service paperwork, such as registration and evaluation forms
The preparation, publishing and circulation of EET programmes and timetables
Registering accredited courses with awarding bodies
Produce word processed letters, reports, spreadsheets and other documents as
Undertake all data-inputting in relation to EET services including;
completed registration forms and project data onto designated Client
Management Systems (CMS) in a timely manner
the production of data as and when required and development and maintenance
of electronic information systems as required, e.g. electronic course bookings, filing,
Intranet and department returns.
Programme Support
 Prepare sessional staff contracts and support induction
 Support the planning and preparation of service timetables, launches and enrolment
days, team meetings and learner/service user forums
 Support the marketing and promotion of EET services
 Assist with enrolment sessions each term and give on-going information and advice in
person, by telephone and e-mail where necessary
 Attend the relevant meetings held by our contractors related to CMS and data-inputting;
attend relevant meetings held by other partners
Quality Assurance
 Carry out outreach visits to undertake data collection and risk assessments as and when
 To monitor the take-up of services, profile and attendance rates of participants, quality
and evaluation.
 Ensuring tutors are maintaining course files and all related documentations periodically
 Support the Education and Training Coordinator with scheduling teaching observations,
learning walks and course file reviews
 Work with the Employment, Education and Training Team on continual improvement of
the service
General Duties
To be a participatory staff team member of High Trees CDT
To attend staff team meetings, supervision, and training, when required.
To ensure that High Trees CDT Equal Opportunities policy is adhered to in daily work practice.
To comply with the requirements of High Trees CDT’s Health & Safety Policy.
To undertake occasional evening/weekend work.
To undertake other duties to further promote the objectives of HTCDT, as directed by the
Person Specification
The person specification is an idea of skills, knowledge and experience required to carry out
the job. The person specification will be used in the short listing and interview process for this
You should demonstrate on your application form how you can meet the requirements listed.
Education and Experience
A minimum of 2 years’ experience of working within the Training or Learning and
Development environment
A relevant Level 3 qualification in Business Administration or equivalent
Sound experience of using Microsoft packages; word, excel, outlook and powerpoint
Experience of data inputting, understanding and using information management
Experience of working in a charitable, community based sector
Knowledge, Skills and Ability
Strong organisational skills, including the ability to plan and prioritise own work and
manage routine administrative tasks
Understanding of Adult and Community Learning programmes
Ability to work and communicate effectively within a team situation
Ability to organise and prioritise multiple deadlines
An awareness and understanding of Equal Opportunities
An awareness and understanding of Data Protection
An awareness and understanding of Health and Safety
Personal Qualities
Flexible and adaptable to new situations and able to motivate and inspire others.
Able to cope under pressure and accept responsibility to meet goals
Ability to work independently and as a part of a team
Willing and available to work outside usual office hours, including evenings and
(E-Essential, D, Desirable)