Ahmed Alaa El Din Mokhtar
IT Operations Engineer
Mobile: (+2) 0100-362-5846
Address: 7 Al Omda Al Gedid Street. El Koum El Akhdar El Haram Giza Egypt, Postal Code: 12572
Email: ahmedalaa_83@hotmail.com, ahmed-mokhtar@outlook.com
LinkedIn: http://eg.linkedin.com/pub/ahmed-mokhtar/11/134/83b
Personal Website: https://sites.google.com/site/ahmedalaamokhtar
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Objective:
To obtain a challenging position that will enable me to use, expand, and develop my strong technical
skills, organizational skills, educational background, and ability to work well with people.
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Vocational History:
 From May 2010 until Now
Stream Global Services:
Position: IT Operations Engineer
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 From January 2008 to May 2010
Magrabi Agriculture:
Position: IT Support Specialist
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(2 Years 5 Months)
First support for all Work applications and all system administration problems.
Work with Active Directory and Group Policy and Managing Access to Resources with Managing
and Give Permission.
Building with Install from Scratch and work with Windows Server 2003 / 2008 R2 and work with
ISA Server 2006 as Manage and Making Rule for Users.
Configure and Work with Network Router and wireless Connection.
 From February 2006 to December 2007
Nile Fresh Produce Processing:
Position: Technical Support Engineer
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(5 Years & More)
Working as a member of Team in a Company as Multinational Call Center & Working in
Different Shift Morning and Night, Midnight works well independently and as a team member.
Provide a 1st, 2nd and 3rd level of support for 800+ users within 2 Cairo Sites, responsible for
overall functioning and performance of the IT sites server’s functions via ticketing system
Maintaining System/Network equipment’s health including servers patching, system backups,
configuring and troubleshooting.
Managing AD Servers, ISA Servers, Print Servers, File Servers, DHCP, TFTP, SCCM, WSUS,
Symantec SAV\SEP Servers, Domino and Exchange Mail Servers.
Creating exchange mailbox accounts and registering mails, NAB files, DLs, Recertify ID files,
Remove & Recreate. nsf DB files on lout’s servers for sites.
Assist to Network Operations, Network Engineering, System Engineering, and Telecom by
supporting internal and external networks, e-mail systems, and internet communication and
telecommunications as needed for any local issues as necessary.
Responsible of Data backup in Monthly basis for two Cairo sites.
Daily checklist for Cairo sites infrastructure devices to ensure that they are physically up and
running.
Monitoring Cairo sites infrastructure servers’ devices (CPU, HDD, Memory) via Orin (Solar winds)
solution + act accordingly if any alarms show up.
Train New IT support members for current or implemented work activities and Give them a
complete over view of our infrastructure with Present help hand in their new tasks
Discussing outages Reasons with clients and other teams through Conference Calls.
Symantec PGP encryption servers managing, upgrading, backup.
Applying operating system updates, and configuration changes
Engaged on outage and 24/7 on call support.
Adhere to company policy concerning formal process methodologies utilizing and strictly adhere to
global change process for ITIL.
Working with Cisco Switches in work environment.
(1 Year 11 Months)
Managing Active directory, ISA server 2004, Administrating Exchange 2003
Analysis and Fix Computer Problem, troubleshooting, Installing, upgrading operating systems,
update software, network printer and Support number of 80 users.
 Managing user accounts and Make Manage for user Documents and Permissions.
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Academic Qualifications:
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High Institute of Advanced Academy
Bachelor of Management Information System
Grade: Pass
Project Grade: Very Good
Graduation Project Title: Web Site for Computer Prices and Sales
Year 2001-2005
Certifications and Training:
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MCSE: Microsoft Certified Solutions Expert: Server Infrastructure (Windows Server 2012)
MCSA: Microsoft Certified Solutions Associate (Windows Server 2008/2012)
MCITP: Microsoft Certified IT Professional (Server Administrator on Windows Server 2008)
MCTS: Microsoft Certified Technology Specialist on Windows Server 2008 *Network Infrastructure,
Application Platform and Active Directory Configuration*
MCDBA: Microsoft Certified Database Administrator
MCTS: Microsoft Certified Technology Specialist on Microsoft Exchange Server 2010 Configuration
MCSE: Microsoft Certified System Engineer (Windows Server 2003)
CCA: Citrix Certified Administrator on Citrix XenApp 6.5
VCA-DCV: VMware Certified Associate - Data Center Virtualization
ITIL Foundation V.3 Certified
Candidate registration number: 4465281.1068323
Training & Self-Study:
 CCNA: Cisco Certified Network Associate on August 2007 at Yat Learning Center *Training*
 LPI: Linux Professional Institute on April 2008 at Future Generation Foundation *Training*
 VCP5-DCV: VMware Certified Professional - Data Center Virtualization *Self-Study*
Microsoft transcript URL: https://mcp.microsoft.com/Anonymous//Transcript/Validate
 Transcript ID: 748590, Access Code: ahmed128
VMware *VCA-DCV* certificates status URL:
https://mylearn.vmware.com/portals/certification/?menu=authenticate
 VMware Authentication Code for VCA-DCV: 14824185-91DF-1D148B298B2B
MCP ID#3753340, VMware ID: VMW-01487230O-00479254, Citrix ID: CTX605486
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Expertise and Qualifications skills:
Technical & Administration Experience:
A- Installing, supporting & problem/troubleshooting of servers including Domain Controllers,
ISA/TMG 2010 Server, Printer and File Server.
B- Monitor and test system performance, prepare and deliver system performance statics and reports.
C- Providing SW/HW solutions and upgrades for Desktop, laptops, servers.
D- Installing, supporting & troubleshooting for all Microsoft operating systems with excellent
experience on all MS-Office Products.
E- Designed, installed, planned and maintained LAN & Network infrastructures for many big sites.
F- Manage application deployment to user PC via Altiris deployment Console and this is a part of
Symantec Products plus using System Center Configuration Manager *SCCM* to do the same
job with more Features to be used to support the production.
G- Building with Install from Scratch and work with Windows Server 2003 / 2008 & R2 / 2012 & R2
and make the necessary configuration for it, DNS, DHCP, GPO’s, build the Domain, etc.
H- Excellent experience on all Anti viruses, Anti-spam/spyware, very good experience on Surf
Control, Bluecoat, ISA Firewalls & TMG 2010.
I- Working experience on ticketing systems including Symantec Altiris ticking systems.
J- Work with Lotus Domino Administrator on Lotus Domino Server 7.0.
Qualifications & Practice skills:
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Windows Server 2003/2008/2012 Install, Configure & Manage
Building Domain controllers, additional Domain controllers and read only Domain Controllers.
Add and remove writable domain controllers and deploy read-only controllers.
Managing and maintaining Active Directory *objects, operation masters and sites replication*.
Managing DNS, DHCP, WSUS and Group policy objects.
Managing File and Print servers, Controlling access to resources, Monitoring server performance
Microsoft Exchange Server 2003/2010/2013 Install, Configure & Manage
Plan and deploy messaging roles and servers.
Create with management mailboxes, mail lists, mailbox databases, public-folders database
Manage database availability group for high availability and Storage Group.
Set up and manage exchange clients.
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Forefront Threat Management Gateway 2010
Citrix XenApp 6.x Install, Configure & Manage
VMware vSphere 5.x Install, Configure & Manage
Managing and configuring ESX/ESXi servers using vCenter server.
Administrate vCenter server using vSphere client and web access portal.
Managing and configuring Tasks, Alarms, notifications, and Events for hosts and Virtual
machines.
Virtual machines tasks including *VMs creation, create templates and clones, deploying from
templates, virtual machines snap shots, creating VMs shortcuts, VMs migration*.
Virtual Machines conversion from/to different VMware formats and from third party images
*using either the vCenter Server Converter plugin or the standalone vCenter server converter.
Managing user’s permissions and rights.
Symantec Backup Exec 2012 Administration
Infrastructure planning and documentation
Plan for the future upgrades to meet the business growing needs.
Documenting Managed services including *Network Diagrams, Server roles and location, service
configuration, Backups and disaster recovery plans, technical work instructions, and Design
Documents *.
Fair Knowledge about IBM Lotus Notes Domino 7
Work with Lotus Notes Domino as support email for users
Create Mailbox for user and reset password can work with the size of the mailbox
Migration E-Mail from Lotus Notes client to Microsoft Outlook
Fair Knowledge about Symantec Products and server tools
Work with Symantec as Anti-Virus server
Work with Altiris System as Service Desk Web Application to work as Help Desk Support and it
is a part of Symantec Products
Work with Altiris Deployment Console to publish and make setup for applications and software
for the PC’s
Maintaining Network Devices
Servers Hardware
Fair Knowledge about work with Telecommunications Devices like Avaya and Nortel phones
Work Background & Self-Study:
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Surf Control Web Filter Administration and Firewall Blue Coat SG
Microsoft Hyper-V Server 2008 R2/2012
SCOM: System Center Operations Manager 2007 R2
Personal Skills:
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Organized, punctual, responsible, and work well in groups and have a strong work ethic, Hard
worker and able to work with team, ability to work under pressure, Ability to adept with work
needs, have good management skills use it with work, etc.
Language Skills:
 Arabic: Mother tongue
 English: Very Good (written, reading, spoken)
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Personal Information:
 Date of Birth: August 12, 1983
 Marital Status: Married
 Military Status: Exempted
 Having kids: 2 Daughters
 Having a Car: Yes
 Nationality: Egyptian
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Personal Interests:
Play Fitness, Running, Watch English Moves, Friendly, Meet new people
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Availability: I am Able to start Work after 15 days from Announcement