Ahmed Alaa El Din Mokhtar IT Operations Engineer Mobile: (+2) 0100-362-5846 Address: 7 Al Omda Al Gedid Street. El Koum El Akhdar El Haram Giza Egypt, Postal Code: 12572 Email: ahmedalaa_83@hotmail.com, ahmed-mokhtar@outlook.com LinkedIn: http://eg.linkedin.com/pub/ahmed-mokhtar/11/134/83b Personal Website: https://sites.google.com/site/ahmedalaamokhtar ___________________________________________________________________________________ Objective: To obtain a challenging position that will enable me to use, expand, and develop my strong technical skills, organizational skills, educational background, and ability to work well with people. ___________________________________________________________________________________ Vocational History: From May 2010 until Now Stream Global Services: Position: IT Operations Engineer From January 2008 to May 2010 Magrabi Agriculture: Position: IT Support Specialist (2 Years 5 Months) First support for all Work applications and all system administration problems. Work with Active Directory and Group Policy and Managing Access to Resources with Managing and Give Permission. Building with Install from Scratch and work with Windows Server 2003 / 2008 R2 and work with ISA Server 2006 as Manage and Making Rule for Users. Configure and Work with Network Router and wireless Connection. From February 2006 to December 2007 Nile Fresh Produce Processing: Position: Technical Support Engineer (5 Years & More) Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member. Provide a 1st, 2nd and 3rd level of support for 800+ users within 2 Cairo Sites, responsible for overall functioning and performance of the IT sites server’s functions via ticketing system Maintaining System/Network equipment’s health including servers patching, system backups, configuring and troubleshooting. Managing AD Servers, ISA Servers, Print Servers, File Servers, DHCP, TFTP, SCCM, WSUS, Symantec SAV\SEP Servers, Domino and Exchange Mail Servers. Creating exchange mailbox accounts and registering mails, NAB files, DLs, Recertify ID files, Remove & Recreate. nsf DB files on lout’s servers for sites. Assist to Network Operations, Network Engineering, System Engineering, and Telecom by supporting internal and external networks, e-mail systems, and internet communication and telecommunications as needed for any local issues as necessary. Responsible of Data backup in Monthly basis for two Cairo sites. Daily checklist for Cairo sites infrastructure devices to ensure that they are physically up and running. Monitoring Cairo sites infrastructure servers’ devices (CPU, HDD, Memory) via Orin (Solar winds) solution + act accordingly if any alarms show up. Train New IT support members for current or implemented work activities and Give them a complete over view of our infrastructure with Present help hand in their new tasks Discussing outages Reasons with clients and other teams through Conference Calls. Symantec PGP encryption servers managing, upgrading, backup. Applying operating system updates, and configuration changes Engaged on outage and 24/7 on call support. Adhere to company policy concerning formal process methodologies utilizing and strictly adhere to global change process for ITIL. Working with Cisco Switches in work environment. (1 Year 11 Months) Managing Active directory, ISA server 2004, Administrating Exchange 2003 Analysis and Fix Computer Problem, troubleshooting, Installing, upgrading operating systems, update software, network printer and Support number of 80 users. Managing user accounts and Make Manage for user Documents and Permissions. ___________________________________________________________________________________ Academic Qualifications: High Institute of Advanced Academy Bachelor of Management Information System Grade: Pass Project Grade: Very Good Graduation Project Title: Web Site for Computer Prices and Sales Year 2001-2005 Certifications and Training: MCSE: Microsoft Certified Solutions Expert: Server Infrastructure (Windows Server 2012) MCSA: Microsoft Certified Solutions Associate (Windows Server 2008/2012) MCITP: Microsoft Certified IT Professional (Server Administrator on Windows Server 2008) MCTS: Microsoft Certified Technology Specialist on Windows Server 2008 *Network Infrastructure, Application Platform and Active Directory Configuration* MCDBA: Microsoft Certified Database Administrator MCTS: Microsoft Certified Technology Specialist on Microsoft Exchange Server 2010 Configuration MCSE: Microsoft Certified System Engineer (Windows Server 2003) CCA: Citrix Certified Administrator on Citrix XenApp 6.5 VCA-DCV: VMware Certified Associate - Data Center Virtualization ITIL Foundation V.3 Certified Candidate registration number: 4465281.1068323 Training & Self-Study: CCNA: Cisco Certified Network Associate on August 2007 at Yat Learning Center *Training* LPI: Linux Professional Institute on April 2008 at Future Generation Foundation *Training* VCP5-DCV: VMware Certified Professional - Data Center Virtualization *Self-Study* Microsoft transcript URL: https://mcp.microsoft.com/Anonymous//Transcript/Validate Transcript ID: 748590, Access Code: ahmed128 VMware *VCA-DCV* certificates status URL: https://mylearn.vmware.com/portals/certification/?menu=authenticate VMware Authentication Code for VCA-DCV: 14824185-91DF-1D148B298B2B MCP ID#3753340, VMware ID: VMW-01487230O-00479254, Citrix ID: CTX605486 ___________________________________________________________________________________ Expertise and Qualifications skills: Technical & Administration Experience: A- Installing, supporting & problem/troubleshooting of servers including Domain Controllers, ISA/TMG 2010 Server, Printer and File Server. B- Monitor and test system performance, prepare and deliver system performance statics and reports. C- Providing SW/HW solutions and upgrades for Desktop, laptops, servers. D- Installing, supporting & troubleshooting for all Microsoft operating systems with excellent experience on all MS-Office Products. E- Designed, installed, planned and maintained LAN & Network infrastructures for many big sites. F- Manage application deployment to user PC via Altiris deployment Console and this is a part of Symantec Products plus using System Center Configuration Manager *SCCM* to do the same job with more Features to be used to support the production. G- Building with Install from Scratch and work with Windows Server 2003 / 2008 & R2 / 2012 & R2 and make the necessary configuration for it, DNS, DHCP, GPO’s, build the Domain, etc. H- Excellent experience on all Anti viruses, Anti-spam/spyware, very good experience on Surf Control, Bluecoat, ISA Firewalls & TMG 2010. I- Working experience on ticketing systems including Symantec Altiris ticking systems. J- Work with Lotus Domino Administrator on Lotus Domino Server 7.0. Qualifications & Practice skills: ABCDE ABCD- Windows Server 2003/2008/2012 Install, Configure & Manage Building Domain controllers, additional Domain controllers and read only Domain Controllers. Add and remove writable domain controllers and deploy read-only controllers. Managing and maintaining Active Directory *objects, operation masters and sites replication*. Managing DNS, DHCP, WSUS and Group policy objects. Managing File and Print servers, Controlling access to resources, Monitoring server performance Microsoft Exchange Server 2003/2010/2013 Install, Configure & Manage Plan and deploy messaging roles and servers. Create with management mailboxes, mail lists, mailbox databases, public-folders database Manage database availability group for high availability and Storage Group. Set up and manage exchange clients. ABCDEF AB ABC ABC Forefront Threat Management Gateway 2010 Citrix XenApp 6.x Install, Configure & Manage VMware vSphere 5.x Install, Configure & Manage Managing and configuring ESX/ESXi servers using vCenter server. Administrate vCenter server using vSphere client and web access portal. Managing and configuring Tasks, Alarms, notifications, and Events for hosts and Virtual machines. Virtual machines tasks including *VMs creation, create templates and clones, deploying from templates, virtual machines snap shots, creating VMs shortcuts, VMs migration*. Virtual Machines conversion from/to different VMware formats and from third party images *using either the vCenter Server Converter plugin or the standalone vCenter server converter. Managing user’s permissions and rights. Symantec Backup Exec 2012 Administration Infrastructure planning and documentation Plan for the future upgrades to meet the business growing needs. Documenting Managed services including *Network Diagrams, Server roles and location, service configuration, Backups and disaster recovery plans, technical work instructions, and Design Documents *. Fair Knowledge about IBM Lotus Notes Domino 7 Work with Lotus Notes Domino as support email for users Create Mailbox for user and reset password can work with the size of the mailbox Migration E-Mail from Lotus Notes client to Microsoft Outlook Fair Knowledge about Symantec Products and server tools Work with Symantec as Anti-Virus server Work with Altiris System as Service Desk Web Application to work as Help Desk Support and it is a part of Symantec Products Work with Altiris Deployment Console to publish and make setup for applications and software for the PC’s Maintaining Network Devices Servers Hardware Fair Knowledge about work with Telecommunications Devices like Avaya and Nortel phones Work Background & Self-Study: Surf Control Web Filter Administration and Firewall Blue Coat SG Microsoft Hyper-V Server 2008 R2/2012 SCOM: System Center Operations Manager 2007 R2 Personal Skills: Organized, punctual, responsible, and work well in groups and have a strong work ethic, Hard worker and able to work with team, ability to work under pressure, Ability to adept with work needs, have good management skills use it with work, etc. Language Skills: Arabic: Mother tongue English: Very Good (written, reading, spoken) ___________________________________________________________________________________ Personal Information: Date of Birth: August 12, 1983 Marital Status: Married Military Status: Exempted Having kids: 2 Daughters Having a Car: Yes Nationality: Egyptian ___________________________________________________________________________________ Personal Interests: Play Fitness, Running, Watch English Moves, Friendly, Meet new people ___________________________________________________________________________________ Availability: I am Able to start Work after 15 days from Announcement