ENCO Utility Services
How Could a
Boulder Municipal Utility
Run Its
Electric Distribution System?
June 1, 2011
Boulder, Colorado
www.encous.com
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ENCO Utility Services
Summary
 Public Power—An Overview
 Major elements of a Municipal Electric Utility
 ENCO Utility Services Background, Services and Clients
 ENCO’s Customer Services
 Case Study: City of Winter Park, Florida
 Overview of Boulder’s Electric Distribution System
 Questions?
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Public Power Nationwide
Number of Providers
Publicly Owned Utilities
Investor Owned Utilities
Cooperatives
Federal Power Agencies
Power Marketers
Total
2,007
230
882
9
139
3,267
61%
7%
27%
0%
4%
100%
19,130,018
95,942,545
15,752,374
38,695
5,760,403
136,624,035
14%
70%
12%
0%
4%
100%
Number of Customers
Publicly Owned Utilities
Investor Owned Utilities
Cooperatives
Federal Power Agencies
Power Marketers
Total
There are more than 2,000 Public Power Systems
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Benefits Of A Municipally Owned Electric Utility
• The Citizens decide the Goals, Objectives and
Policies of the Utility…Local Control
• The “Profits” from the Business are Invested
Back into the Community
• Focus on Customers, not Stockholders
• Local Accountability
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Major Elements Of A Municipal Electric Utility
 Power Generation and/or Energy Procurement
 Distribution Company (“Wires Business”)
Electric Distribution System
Engineering and Construction
Operations and Maintenance
Customer Services
Call Center Support
Billing
Energy Services
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ENCO’s Background & Experience
Pre 1997… Our Team led the electric distribution
business at Southern California Edison.
In 1997 … Edison International formed “Edison Utility
Services” to be a provider of complete turnkey Electric
distribution services for municipal utilities.
In 2001 … Name changed to ENCO Utility Services
with acquisition by Investment Group whose majority
owner is the Apollo R.E. Fund IV.
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ENCO Utility Services

Strategic Planning for New Electric Utilities

Financial Analysis of New Utility Economics

Complete Setup of New Utility

Transmission System Interconnections

Engineering Design and Construction

Electric System Operations and Maintenance
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ENCO Utility Services

Energy Efficiency Programs

Meter Reading

Billing

Collections / Remittance Processing

Telephone Center Response (7x24)
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ENCO Utility Services
Major Clients
Florida…City of Winter Park
 City purchased Electric Utility from IOU
 ENCO selected via RFP to operate Distribution System for the City.
 City Owned Utility began operations on 12:01 am June 1, 2005
Arizona…Electrical District #3
 ENCO has long term contract to design, construct, operate and maintain
and provide all customer services.
 New community of 25,000 homes plus commercial at build out
 First meter installed in January 2002
 Currently serving 12,101 meters
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ENCO Utility Services
Major Clients
California…City of Moreno Valley
 Long Term Contract to Design, Construct, Operate, Maintain and
Provide All Customer Services.
 30,000 New Homes and 20 Million Sq Ft Commercial Expected at
Build-Out.
 Currently Serving 5,631 Meters
 New 115kv to 12kv Substation on line in Summer 2007.
California…City of Industry
 ENCO provides all Customer Services to the newly-formed City of
Industry Electric Utility.
 City of Industry currently serves over 80 Industrial Customers
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ENCO Utility Services
Major Clients
California…McAllister Ranch Irrigation District
 Long term contract to design, construct, operate maintain
and provide all customer services.
 8,000 new homes and commercial at full build out.
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Hemet Customer Service Center
Call Center
Billing Department
Remittance Processing
Credit & Collections
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Call Center Services
• 24-hour Complete Customer Service
• National Toll-free Telephone Number
• Call Center Support To Utility’s Customers
• Performance Metrics – High Customer Touch
• Outage Management
•Efficient systems for identification of faulty circuits
•Call backs to all customers
• Fully Trained Customer Service Reps
Utility history, organization, policies and procedures
All rates (residential, time-of-use, commercial, solar)
Invoice analysis, metering, conservation techniques
Rebates, program specifications
Dispatch to field personnel
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Billing Department
• Trained Rate Accountants
• Specializing in Bill Master System
• Perform Requested Service Orders
Turn ons
Turn offs
Deposit review
Address changes
Billing inquiries
• Process Monthly Billing Cycle
Upload meter reads
Identify problem reads
Print and stuff invoices
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Metering Systems
• Turtle
• Itron
• Twax
• Sensus
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The Key to Quality is Training
• Customer Service Handbook keeps personnel up-to-date on utility changes
• Training Classes for New Programs
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Customer Information System
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Outage Management System
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Billing System
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Case Study:
Winter Park Florida
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Comparison of Electric Distribution Systems...Boulder to Winter Park
Sq Miles
Electric Meters
Meters per Square Mile
Substations
Distribution Circuits
Local Offices
Load Factor
System Peak Load (MW)
Boulder
26
52,800
2,031
6
48
0
60%
270
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Winter Park
Florida
9
13,900
1,544
2
17
1
53%
108
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Benefits of A Municipally Owned Electric Utility
2005 - Winter Park, FL Citizens decided that they
wanted:
 Improved reliability of electric service
 A more aggressive undergrounding of the Electric System
 Electric rates that are about the same as they would have
been with the former Investor Owned Utility
2011 - the electric rates are slightly lower than they
would have been and…
 Electric reliability has dramatically improved
 Undergrounding of the distribution system is well
underway
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Winter Park Reliability Report – MAIFI
MAIFI – Momentary Average Interruption Event Frequency Index
MAIFI Monthly
Values
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5.38
3.92
4
3.34
2.64
2
1.72
1.40
1.20
0.88
1.11
0.73
0.46
0.42
0
Months
Winter Park Reliability Report MAIFI
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Overview
of
Boulder
Electric Distribution System
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General Observations Regarding the Electric
Distribution System Serving Boulder
Substations
Circuit getaways
Size of Circuit Conductors
Circuit tie capability
Tree Trimming at power lines
Maintenance - poles/cross arms
Overall electric system assessment
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New Electric Distribution Utility Start Up Activities
Utility Manager provides a start up team on site before Boulder
owns the system
Sets up all the standards, manuals and processes customized for
Boulder
Safety Manual
Construction Standards
Design Standards
Operations and Maintenance Manual
Accounting Chart of Accounts
Rules and Rates
Sets up all the required systems and tailors for Boulder
Outage Management System
Maintenance Management System
Budget Reporting System
Electric Reliability Reporting System
Customer Information System
Call Tracker System
Online Identify Verification System – Red Flags Rule Compliance
AudioTel Remittance Processing System and Remote Bank Deposits
Hires all Personnel
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Benefits of A Municipally Owned Electric Utility
If the Citizens of Boulder decide to acquire the
electric distribution system, they will decide the
policies, goals and priorities for the new city owned
utility.
The options are many:
 Improved reliability of electric service
 A more aggressive undergrounding of the Electric System
 Open a local office(s) to be more accessible to the customers
 Broaden the portfolio of demand side management programs
 Broaden the portfolio of energy conservation programs
 Expand the use of renewable energy
 Say no to coal fired generation
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Questions?
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