IBM Software Group Vienna OEM VDEL Workshop Specialty Product List – Tivoli Sales May 13 – 14th DavidekBaugh@cz.ibm.com CEE Tivoli Channel Sales Leader IBM Confidential © 2007 IBM Corporation IBM Software Group Areas Covered: (KEY OEM Solution Information) Chart 3 KEY CEE Channel / Tivoli Brand / OEM Contacts Charts 4-7 IBM Channel Contract/Order types – PA & SVI, ASL, SaaS Charts 8-11 Overview of complete Tivoli Solution Portfolio by Pillar (Sub Brand) Charts 12-23 Tivoli NEW! Security Bundle Solutions Charts 24-38 TSM FastBack Summary Overview NOTES From Tivoli Session for follow up: Opportunity with OEM for TSRM Service Desk. More info needed for BPs 2009 Tivoli Coverage Model Role Guidance IBM Confidential December 2008 2 IBM Software Group KEY Tivoli CEE Tivoli Contacts Business Automation – e.g. Service Desk (TSRM), Netcool, IT Asset Management (ITAM), ITM 6.1, Tivoli Provisoning Manager (TPM xxx) John Seyerle + 41-79 308 27 79 E-mail:JSEY@ch.ibm.com Security & Storage Bert Schaekers + 32-478.400589 E-mail:bert.schaekers@be.ibm.com Maximo Enterprise Asset Management Bartosz Soroczynski + 48-693-93-5239 E-mail:bartosz.soroczynski@pl.ibm.com OEM CEE Channel Sales OEM, ASL, SaaS Contracts etc Zuzana Neserasova + 421-905 460 392 E-mail:mesarosova@sk.ibm.com CEE Tivoli Channel Sales Leader David Baugh + 420-733-149484 E-mail:Davidekbaugh@cz.ibm.com 2009 Tivoli Coverage Model Role Guidance IBM Confidential December 2008 3 IBM Software Group What You Can Sell in 1H 2009 Automation (all platforms) SERVICE DELIVERY & PROCESS AUTOMATION IBM Tivoli CCMDB / TADDM Tivoli Process Managers / ITUPC IBM Tivoli Service Request Manager TPM Family Tivoli Service Automation Manager TIO TRC OPS MGMT & PRODUCTION CONTROL Tivoli Workload Scheduling Family Tivoli Output Manager Allen Systems Group (formerly DSSI) Job/SCAN Docu/TEXT Tivoli NetView for z/OS Tivoli System Automation Family Tivoli AF/OPERATOR on z/OS Tivoli OMEGACENTER Gateway on z/OS Tivoli Editor for Messages IBM Operations Manager for z/VM Tivoli Information Management for z/OS Tivoli Web Access for Information Management Tivoli Decision Support for z/OS / TDSz TUAM Option WPS Worldwide Programming Studio Tivoli Performance Modeler for z/OS INFOMAN Note: System z sales specialists receive commissionable credit for all Workstation z/zLinux part numbers EVENT AUTOMATION, NETWORK MANAGEMENT & CUSTOMER EXPERIENCE MANAGEMENT Asset & Financial Mgmt IBM Tivoli Netcool Enterprise VoIP Manager IBM Tivoli Netcool Proviso IBM Tivoli Netcool OMNIbus IBM Tivoli Network Manager IBM Tivoli Netcool Webtop IBM Tivoli Netcool Performance Manager for Wireless IBM Tivoli Netcool Service Quality Manager IBM Tivoli Netcool Service Quality Management Center Network Performance Reporting Metrica Performance Manager IBM Tivoli Netcool Network Mediation Prospect IBM Tivoli Netcool Performance Manager IBM Tivoli Netcool Customer Experience Manager IBM Tivoli Netcool Portal IBM Tivoli Netcool Reporter Tivoli License Compliance Manager for z/OS (SoftAudit) MONITORING, CAM & z PERFORMANCE MANAGEMENT ITM for Microsoft Apps ITCAM for Applications ITCAM for SOA Platform ITCAM for Transactions Tivoli OMEGAMON Family ITM ITM for Energy Management ITCAM for WS / J2EE 2009 Tivoli Coverage Model Role Guidance Tivoli License Compliance Manager Tivoli Usage & Accounting Mgr (CIMS) IBM Tivoli Asset Management for IT Maximo Contract & Procurement Mgr Maximo Discovery Maximo Integration Adaptor Z STORAGE MANAGEMENT Tivoli OMEGAMON XE for Storage on z/OS Tivoli Advanced Catalog Management for z/OS Tivoli Advanced Audit for DFSMShsm Tivoli Advanced Backup and Recovery for z/OS Tivoli Allocation Optimizer for z/OS Tivoli Automated Tape Allocation Manager for z/OS Tivoli Tape Optimizer on z/OS IBM Backup and Restore Manager for z/VM IBM Archive Manager for z/VM BUSINESS SERVICE MANAGEMENT IBM Tivoli Business Service Manager IBM Tivoli Netcool Impact IBM Tivoli Service Level Advisor Other (revenue sharing) Management Edition for AIX Websphere Remote Server for Retail Standard Edition 41% credit Advanced Edition 23.4% credit IBM Confidential December 2008 4 IBM Software Group What You Can Sell in 1H 2009 Security Service Management Automation Security ACCESS Tivoli Federated Identity Manager Tivoli Federated Identity Manager for z/Linux Tivoli Federated Identity Manager for z/OS Tivoli Federated Identity Manager Business Gateway Tivoli Access Manager for Enterprise Single Sign On: Standard Edition (SSO + Desktop Password Reset) Suite Strong Auth Edition (Standard + Virtual and Shared Workstation) Tivoli Access Manager for e-business e-business for z/Linux Operating Systems Tivoli Unified Single Sign-on – soft bundle of TAMeb, TAM ESSO and TFIM (upgrade parts avail as well) Tivoli Security Policy Manager (For SOA and extended Web Services Security) Security Storage EAM COMPLIANCE Tivoli Security Operations Manager Tivoli Security Compliance Manager Tivoli Compliance Insight Manager Tivoli Security Information and Event Manager Tivoli Event Log Manager Tivoli zSecure: zSecure Admin zSecure Alert zSecure Audit zSecure Visual zSecure CICS Toolkit zSecure Command Verifier zSecure Manager for RACF zVM Compliance Insight Manager for z/OS Events PRIVACY Tivoli Key Lifecycle Manager IDENTITY MANAGEMENT & DIRECTORY Tivoli Identity Manager Tivoli Identity Manager for z/Linux Tivoli Identity Manager for z/OS Tivoli Directory Integrator Tivoli Directory Server 2009 Tivoli Coverage Model Role Guidance IBM Confidential December 2008 5 What You Can Sell in 1H 2009 IBM Software Group Storage Service Management Tivoli Storage Process Manager Automation Security Storage Tivoli Storage Manager Tivoli Storage Manager Extended Edition Tivoli Storage Manager for … Microsoft SharePoint Storage Area Networks Space Management Mail Databases ERP Copy Services Advanced Copy Services System Backup & Recovery Cristie Bare Machine Recovery Gresham EDT-DistribuTAPE SQL-BackTrack Family Tivoli Storage Manager HSM for Windows Tivoli Continuous Data Protection for Files IBM System Storage Archive Manager Tivoli Storage Manager Express (EOM Dec 07) Tivoli Storage Manager Express for … (EOM Dec 07) Microsoft Exchange Microsoft SQL TSM FastBack TSM FastBack Center TSM FastBack for … Microsoft Exchange Bare Metal Restore 2009 Tivoli Coverage Model Role Guidance TPC FAMILY TotalStorage Productivity Center for Data TotalStorage Productivity Center for Fabric TotalStorage Productivity Center for Disk EAM STG PRODUCTS TotalStorage Productivity Center for Disk TotalStorage Productivity Center for Replication TotalStorage Productivity Center for Replication Two Site BC TotalStorage Productivity Center for Replication Three site BC IBM System Storage SAN Volume Controller (SVC) TPC BUNDLE TotalStorage Productivity Basic Edition (100% STG) TotalStorage Productivity Standard Edition (52% SWG, 48% STG) SYSTEM z Tivoli Storage Manager for z/OS & z/VM Tivoli Storage Mgr Extended Edition for z/OS Tivoli Storage Manager for … Mail for z/OS z/OS USS Client and API V5.3 TPC for Replication Basic Edition for z/OS TPC for Replication for z/OS TPC Replication 2 Site System z TPC Replication 3 Site System z IBM Confidential December 2008 6 What You Can Sell in 1H 2009 IBM Software Group EAM Service Management New products specific to EAM to be released in 1Q09. Additional guidance will be forthcoming from Tivoli Worldwide on engagement rules. Automation Security Storage MRO Industry Solutions Enterprise Asset Mgmt IBM Asset Management Standard Edition IBM Maximo Asset Management IBM Maximo Asset Management Essentials Maximo Mobile Suite IBM Maximo Enterprise Adapter IBM Maximo Usage Monitor IBM Change & Corrective Action Maximo EAM (only) Options: IBM Compliance Assistance Documentation IBM Maximo Asset Configuration Manager IBM Maximo Instrument Calibration Manager (New name: IBM Maximo Calibration) IBM Maximo Adapter for Primavera IBM Maximo Online Commerce System IBM Spatial Asset Management IBM Maximo for Service Providers (All bundles) IBM Maximo Linear Assets 2009 Tivoli Coverage Model Role Guidance IBM Confidential IBM Maximo for Nuclear Power IBM Maximo for Life Sciences IBM Maximo for Oil & Gas IBM Maximo for Utilities IBM Maximo for Transportation IBM Maximo for Government IBM Maximo for Service Providers Maximo EAM/IT Add-on Options IBM Maximo Change Manager IBM Maximo Release Manager IBM Maximo Contract & Procurement Manager IBM Maximo SLA Manager IBM Maximo Field Control Modules IBM Maximo Adapter for Microsoft Project IBM Maximo Integration Adapter IT ServiceDesk Supplement IBM Maximo for Internal Service Providers IBM Maximo for Managed Service Providers December 2008 7 Business Unit or Product Name Go-to-market models: Influence Sell & Fulfill Software Value Incentive (SVI) Rewarded for Opportunity ID and Ownership Active participant in sales engagement Resell optional Requires IBM brand certification Value Advantage Plus Instant rebate program for authorized repeatable solutions Resell program only Must include your value added solution Full Use license Application Specific License (ASL) Software as a Service 8 Software as a Service (SaaS) Presentation Title | Presentation Subtitle | Confidential Ultimate pricing control One-stop shopping for customer Tight solution integration Restricted Use license Total solution Hardware + middleware Subscription model Flat annual billing © 2007 IBM Corporation Business Unit or Product Name Application Specific License (ASL) Allows ISVs to embed/bundle IBM middleware with their application – Can go to market with a total solution – End users may or may not know IBM middleware is included All solution support, including L1/L2 support for the IBM SW, is provided by the ISV The IBM license warranty is held by the ISV BENEFITS Simple WW contract eases paperwork Partner is single face to the customer More revenue through annual renewal streams Customer receives pre-integrated solution – The end user’s “right to use” allows only restrictive use of the code Costs are predictable – Partner determines end-user pricing – Annual revenue commitment determines discount 9 Presentation Title | Presentation Subtitle | Confidential © 2007 IBM Corporation Business Unit or Product Name Software as a Service (SaaS) ISVs embed IBM middleware into their remotely delivered service – ISV goes to market with a total solution – End users may or may not know IBM middleware is included Solution support is provided by the ISV including L1/L2 support for the IBM SW, - No relationship between IBM and end user IBM license warranty is held by the ISV – End user contracts directly with ISV via a subscription model BENEFITS Pricing models mirror typical SaaS (Annual contracts / no commitments) Significant discounts to ISV for providing Level 1 and Level 2 support to end user Use of IBM SW in conjunction with either IBM HW or IBM Managed Hosting qualifies ISV for SaaS Specialty Partner – SaaS Specialty Partners receive go-tomarket and demand generation support Costs are predictable – Partner determines end user pricing – Flat, annual billing model helps tie IBM SW costs to SaaS solution revenue stream 10 Presentation Title | Presentation Subtitle | Confidential © 2007 IBM Corporation Business Unit or Product Name Value Advantage Plus Application Specific License Basics Rewards for identifying and selling IBM middleware Instant rebate program for selling value added solutions. Resell model for deep embed or tight bundling Embed IBM SW into your subscription service Pricing Model Fees paid directly to you for registered and closed opportunities Instant rebate based on end user Passport Advantage entitlement You determine customer price; predictable IBM costs Fixed price from IBM; you determine customer prices Support IBM provides support IBM provides support You provide basic L1/L2 support You provide basic L1/L2 support Must have local certified skills to participate. Country specific program / contracts Must purchase IBM SW from distributor. Country specific program / contracts Software Value Incentive Contrac t Scope 11 Presentation Title | Presentation Subtitle | Confidential Worldwide contract Software as a Service Worldwide contract © 2007 IBM Corporation Business Unit or Product Name Why Proposing Tivoli Security? 12 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Why Customers want our Security Bundles? 13 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Tivoli Security Bundles 14 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name What are we offering? 15 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name IBM Tivoli Security Bundles 16 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Identity and Access Assurance in a nutshell User Provisioning / Role Management Single Sign On & Password Management ID stores Access Validation & Compliance 17 Presentation Title | Presentation Subtitle | Confidential Security log management & reporting ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Tivoli Identity and Access Assurance 18 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Tivoli Identity and Access Assurance (*) Restricted use licensing 19 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Data and Application Security in a nutshell Portal Security and Federation Encrypted Disks & Archive Tapes with Key Management SharePoint / DataPower management 20 Presentation Title | Presentation Subtitle | Confidential Security log management & reporting ©©2007 2009IBM IBMCorporation Corporation Tivoli Data and Application Security Business Unit or Product Name 21 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name Tivoli Data and Application Security (*) Restricted use licensing 22 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Business Unit or Product Name More Information – Tivoli Security Sales Kit Identity & Access Assurance – http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=S580595Q48163A23 Data & Application Security – http://w3.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=J972816R14730E22 Security Management for z/OS – http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=S880115Y30440U38 Tivoli Security Virtual Sales Academy – http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=T9&docID=X845088H35672Y50 Tivoli Security Wiki – https://w3.tap.ibm.com/w3ki06/display/Main/TivoliSecurity Tivoli 3 Security Bundles (extended version) – http://cattail.cambridge.ibm.com/cattail/#view=bert.schaekers@be.ibm.com/files/80C3FCC0F1093DD8930E7B0F7F000001 Worldwide Security Sales Sean Bergin/Austin/IBM Key Regional Security contacts Worldwide Security Enablement CEE: Bert Schaekers/Belgium/IBM Pierre Georges NOEL/Hong Kong/IBM 15 Presentation Title | Presentation Subtitle | Confidential ©©2007 2009IBM IBMCorporation Corporation Tivoli Storage Enablement The Problems TSM FastBack Solves Elimination of “backup windows” and manual backup/restore processes • Eliminate tape in remote/branch office Causes of Data Loss Immediate recovery from any type of data loss • User error (deleted files, folders) • Software errors and virus attacks (corrupted databases) • Hardware failure (disk or system crash) • Disasters (lost local or regional facilities) Secure transfer of data between primary and Disaster Recovery sites 24 24 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement TSM FastBack Offerings TSM FastBack Comprehensive data protection solution Disk-based, block-level, incremental-forever technology Near-instant restore of data from any point-in-time, anywhere in the environment Disaster Recovery built in Policy-based “selective replication” for off-site recovery Highly-efficient use of WAN and storage resources TSM FastBack for Microsoft Exchange Rapidly recover any e-mail object: message, attachment, calendar entry, contact, tasks, notes Near-instant access provides a great tool for data mining and unobtrusive testing of production environments TSM FastBack for Bare Machine Recovery Benefits Eliminate the need for “backup windows” Helps improve Recovery Point Objectives (RPO) & Recovery Time Objectives (RTO) of critical applications Provide near-instant recovery and rapid access Recover only the data assets you need Reduces storage related costs through data reduction Helps reduce the risks of losing critical data Attributes Easy to install and manage Network and storage efficient Application-aware: Exchange & SQL Scalable from small to large environments Integrates easily with tape solutions (e.g. TSM) Restore the OS volume on dissimilar hardware in minutes Great tool for cost-effective business continuance and server migrations 25 25 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Main Benefits and Key Features of TSM FastBack Disk-based, block-level, incremental forever backup technology improves recovery point objectives (RPO) through continuous data protection (CDP) with very little impact on production servers Policy engine allows you to balance recovery requirements with the costs of storage and bandwidth on a per-application basis. Instantly recover files, folders, volumes, and entire systems: FastBack Mount: drag-and-drop individual files from the backup repository Near Instant Restore: provides instant access to large volumes while they are restored in the background Bare Machine Recovery: bring up an OS volume on a dissimilar server in < 1 hour 26 Page 26 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Operational Issues (1) Do you have any mission critical Windows based applications/servers where fast recovery from failure is critical? Do you have an automated way of getting your data offsite to provide for disaster recovery? Do you have challenges with backup/recovery at remote sites due to lack of dedicated on-site IT resources? Are you running business-critical applications, such as Exchange and Microsoft SQL, on these servers? In terms of time, how much data can you afford to lose? How long can you afford to be without access to this data? Is Bare Machine Recovery part of your Windows recovery strategy? 27 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Operational Issues (2) What is your level of confidence in your current data protection solution that you can restore data from any failure or outage? What kind of sparing do you have for your servers? • Would you like to only have one spare server to cover the failure of any server? Are you doing a server migration? • To dissimilar hardware such as blade servers? • To virtual servers? Do you need to recover servers in less than an hour to meet your business requirements? 28 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Operational Issues (3) Do you need different kinds of back up for different types of solutions? i.e. CDP, Snapshot & Traditional How are you handling disaster recovery (e.g. moving tapes to an off-site vaulting facility)? Do you have a solution in place to quickly recover any data, no matter what happens? How much time are you spending managing the backup/recovery for your branch/remote offices? 29 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement TSM FastBack Protects Mission-Critical Applications and Files TSM FastBack Protection •Block-level, incremental-forever •Windows Applications and Filesystems • SQL, Exchange, Oracle, SAP etc., • VMWare support •Lightweight client •No backup window required •Policy-based capture schedule CDP on Demand™ Recovery •Granular – any data object File, folder, volume, system Adaptive protection : •Point-in-Time rollback Dial up the level of protection your application •Instant Restore or fileserver requires Instant access, background restore •Recover Anywhere™- At the branch, DR site, Data Center Cost Effective • Eliminates the need for tape backup in the remote office 30 30 © 2008 IBM Corporation Tivoli Storage Enablement TSM FastBack For Exchange Customer Challenges No coverage for Remote Office/Branch Office data recovery Tape backup methods inadequate for growing Exchange databases Exchange Backup frequency can’t satisfy data security SLA’s Exchange recovery difficult to execute or too time consuming Microsoft Data Protection Manager seen to be an inadequate solution Individual Mailbox restore impossible or too difficult Cannot search, find and retrieve individual e-mails from the backup data Not able to search and find other Exchange database objects (contacts, to-do etc) Solutions TSM FastBack For Exchange Supports Exchange databases retrieved from TSM FastBack or TSM For Mail Actions You Can Take Now Most customers use MS Exchange: identify those with need for better recovery Establish the range of problems that potential customers are trying to solve Match customer issues with FastBack For Exchange benefits 31 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement TSM FastBack for Microsoft Exchange Provides users and administrators with the ability to recover any Microsoft Exchange data object quickly and easily: E-mail messages and/or attachments Email Recovery with TSM FastBack for MS Exchange TSM Fastback for MS Exchange Contact lists Calendars Tasks TSM Fastback for MS Exchange Journal entries Entire folders and EDBs 32 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Optimal Performance = Huge $$$ Savings for Customers Comparisons between traditional tape backup and FastBack: (Measurements taken by a real customer in their environment) Description 33 Tape FastBack Comments Backup File/Print Server 16 hours 3 minutes Increased frequency from 1/wk to 6/day Backup E-Mail Server 46 hours 2 minutes Increased frequency from 1/wk to 8/day Recover Individual File 25 minutes 3.5 minutes Recover Individual E-Mail Impossible 15 minutes Restore a File Server Volume 10-16 hrs. 6-10 min. Restore E-Mail Volume 35-45 hrs. 6-10 min. Same for calendars, contacts, tasks, etc. 33 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Target Customer Buying Scenarios These are some “ideal” opportunities that are TSM Fastback sweet spots: The standalone or remote office- reducing costs or improving disaster recovery The extended data center- for end to end storage management Instant restore- for the remote office or extended data center Managing Users email- individual mailbox restore TSM Install Base – Customers struggling with Exchange and SQL server deployments 34 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement The Bulls-eye Target Audience Profile Data Centers and Remote Branch Offices with Windows Servers Mission Critical Exchange, SQL, Oracle, File & print, etc. Looking for a Recovery Solution Look for these Hot Buttons >3 = PURCHA$E! Has Backup window issues – May also want to eliminate tape at data center, branches, or both Needs better Recovery Points (RPO) Needs better Recovery times (RTO) Disaster Recovery - Replication to data center for consolidation (remotes/branches) Bare Machine Recovery (BMR) – Get crashed server(s) back up quickly Granular Recovery – IMR or Individual Mail Recovery – Has large volumes on critical servers (i.e.. SQL, Exchange, File server, others) Migrating legacy servers to new hardware TSM Shop – True Blue, and desires better recovery on critical Windows servers Has experienced recent, painful (failed) restore on Windows platform 35 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Exchange Cluster Support Scheduled for mid December 2008 36 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Case Studies, References & Sales Kit Published TSM FastBack case studies on the Customer Reference Database: http://w301.ibm.com/sales/ssi/apilite?appname=crmd&crtitle=yes&crv=no&additional=summary&alldocs=TRUE&hitlimit=100&inf otype=CR&others=RFCS%20RFPX&cras_software=%22Tivoli%20Storage%20Manager%20FastBack%22 Delta Galil (Israeli clothing manufacturer) Visa Cal (Israeli VISA Card) Excellence Nessuah (Israeli Financial Services) TSM FastBack Sales Kit: http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=H793621Y09977P99 37 © 2004 2007 IBM Corporation 2008 Tivoli Storage Enablement Live Demo – most Thursdays in Q4, 17:30 CET 6th, 13th and 20th Nov 4th, 11th and 19th Dec Web Conference: www.sametimeunyte.com Conference ID is FASTBAK 38 Audio Conference: Title: TSM Fastback LIVE Demo USA – 719 325 2348 Participant Passcode: 4011118 © 2004 2007 2008 IBM Corporation