PALLAVI P BHAGAV
Mobile: +917411310743. Mail to:pallavi0404@yahoo.com
Proven expertise in business development, customer service, product education and business
administration
PROFESSIONAL PROFILE
A competent professional with over 10 years of experience in Financial Products and Operations.
Expertise in product training, assessment and quality assessment
Hands on expertise in managing administrative tasks and everyday operations for small and medium
sized companies
Previously associated with Prolabs(PS techcom). Currently Amigo.
Holds the distinction of being promoted as the Assistant Manager – Operations and Administration
after 10 months employment at.
Possess strong work experience in PR ,Customer Service Management, Training, managing
operations towards better productivity
Competent in implementing solutions to customer needs with an aim to improve customer
contentment;
Possess keen understanding of leading edge technologies to create new business opportunities and
ability to sustain a positive work environment for accomplishment of organizational goals.
My career Explores in
ORGANIZATIONAL EXPERIENCE
* Operations- Administrative
* HR Roles
Amigo infrastructure Pvt. Ltd . Bangalore,
Assist Manager .
* Marketing & Sales – Co-ordination
* PR Roles
May 2012
 Co- Ordination (Sales and Marketing )
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For Promotions and adds , Online marketing
Co-ordinate and consult various departments for planning, screening, short listing and
creating skill based pipeline for processes of Promotions.
Follow-ups of Sales
Handling the Walk in Customers
Managing relationships of mapped clients and to ensure high level of client satisfaction
and Resolve customer query, and ensure high level customer satisfaction
Generating highly qualified leads and following-up on every lead to closure. To track and
manage communication with the prospects. It also offers productivity tools to increase
sales effectiveness by adopting a structured sales processes and centralizing prospect
communications, including management of quotes, and contracts.
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HR Roles
 Co-ordinate and consult various departments for manpower planning. Conduct recruitment
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Communicating the clients through email/mobile messages, based on transactions taking
place in the customer/prospect account- coordination’s
With the strong Commutation skills , manage the customer relationships (customer
servicing) starts becoming a strong differentiating factor for them. with facilitate effective
customer servicing by maintaining and making available all the relevant data related to
the customer segmentation .
With a host of filters, based on data available about the customers, the real estate
companies can make informed decisions and effectively plan their communications,
promotions to their customers
Plan effective promotional campaigns: Using effective customer segmentation and
taking into account specific customer preferences, we
facilitates
effective
management of promotions and campaigns to different sets of prospects and
customers.
Analyse sales efforts: By keeping a track of the profiles of their existing clientele, the
business can come up with a strategy to determine the kind of people they should
target so as to maximize returns. Also based on analysis of past sales success and
various metrics related to it, it becomes easier to define strategies for the future.
B y giving t h e s a t i s f a c t o r y s e r v i c e s businesses many strategic advantages
such as the ability to personalize relationships with customers.
activities like screening, short listing and creating skill based manpower pipeline for hiring
processes
Active involvement in creating induction and orientation programs for new hires
Maintenance of employee database. Preparation of performance reports for the
management’s assessment
Establishing strategic alliances / tie-ups with strong and reliable business partners
Managing client relationship management teams to deliver expertise, manpower support,
& assistance
Usage of job portals and databanks along with references being provided by the candidates
for screening and matching job fitments
General Office Operations. Administration Facility
 MIS –Co-ordination
 Management Input
 Maintains and Expenditure of office.
 General Correspondence / Filing / Book Keeping / E – Mails
 Attendance / Leave Management
 Renewal of Contracts / AMC
P S Techcom. Bangalore,
Assist Manager – Prolabs
July2July2010- Mar 2012
Accountabilities:
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Logistics
 Import & Export, Documentations/ Quotes /Comparison / Vendor Selection .
 Maintaining Record of Stock status , Stock Ledgers , Reports , Property Ledgers .
 Preparing Quotations, Purchase Requisition, Purchase Order, DC , Invoice , Issue Orders /
Vouchers.
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Finance-Purchase
 Budget, Quotations & Costing.
 Purchase- Negotiating with vendors for pricing, Payment terms and condition
 Co-ordination with Vendors – building good repo
A Alankit Assignments Ltd. Bangalore,
Aug 07-May2010
Assist Manager – Administration and Marketing
Accountabilities:
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Marketing & Sales – Co-ordination
 For Promotions
 For Adds
 Managing the team of 10 Sales Executives
 Taking the up to date Reports
 Follow-ups of Sales
 Database management.
 Handling the Walk in Customers
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General Office Operations. Administration Facility
 MIS –Co-ordination
 Management Input
 Maintains and Expenditure of office.General Correspondence / Filing / Book Keeping
 Attendance / Leave Management
 Renewal of Contracts / AMC
 Other Monthly Billings viz. Rent / Tele / Elec/ Contingency Exps. / Travel Claims / Travel
Advance , Adjustment Claim & Final settlements
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HR Roles
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Employee Survey/ Short listing of Candidates / Telephonic Co-ordination & Interview /
Scheduling interviews / Recruitment & Staffing Process
Travel Desk
 Tour Plan
 Ticket Booking, Air, Bus and Train ( Depend upon the Conditions) and Hotel Booking.
Supervision of Employee Activities
Team Development and Training
Customer Service Escalation Management
Stationery Usage / Distribution
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Report to the Branch Manager on everyday administrative proceedings and MIS.
Turning Point Consultancy Pvt. Ltd. Bangalore
2005 Jan 2006 -July 2007
Deputy Manager – (Human Resources)
Accountabilities:
Co-ordinate and consult various departments for manpower planning. Conduct recruitment activities
like screening, short listing and creating skill based manpower pipeline for hiring processes
Active involvement in creating induction and orientation programs for new hires
Maintenance of employee database. Preparation of performance reports for the management’s
assessment
Establishing strategic alliances / tie-ups with strong and reliable business partners
Managing client relationship management teams to deliver expertise, manpower support, & assistance
Usage of job portals and databanks along with references being provided by the candidates for
screening and matching job fitments
MIS preparation and reporting
Star league Bangalore
2003Jan -Dec2005
Team Manager – (Financial Products)
Accountabilities:
• Selling of Personal Loan, Home loan, LAS, Car loan & credit cards.
• Resolve customer query, and ensure high level customer satisfaction.
• Responsible for selling of various Credit cards.
• Maximize the Cross Sell opportunity.
• Managing relationships of mapped clients and to ensure high level of client satisfaction
• Servicing the clients across the entire basket of products comprising of Loan, liability &
etc.
investment
• Supervising JO for overall business and focus on revenue generation.
• Meet existing as well as target clients on an on-going basis.
• Tap maximum potential from existing customers and target segments.
• Efficient Communication with other internal departments and adhering to Sales processes.
Personal Strengths
Self motivated and Confident Individual
Hard working and Dedicated
Fast Learner with Good Time management skills
Team player with good Communication Skills
SCHOLASTICS
Bachelor’s Degree in Science, Bangalore University
IT Skills: Well versed with MS Office suite, Tally.