HEAT TREATING
OCTOBER 2010
UNCONFIRMED MINUTES
OCTOBER 18 – 21, 2010
PITTSBURGH MARRIOTT CITY CENTER
PITTSBURGH, PENNSYLVANIA
These minutes are not final until confirmed by the Task Group in writing or by vote at a subsequent
meeting. Information herein does not constitute a communication or recommendation from the
Task Group and shall not be considered as such by any agency.
MONDAY, OCTOBER 18 to THURSDAY, OCTOBER 21, 2010
1.0
OPENING COMMENTS
1.1
Call to Order / Quorum Check
The Heat Treat Task Group (HT) was called to order at 8:00 a.m. on 18-Oct-10. The HT Staff and
Subscriber participants were introduced.
It was verified that only SUBSCRIBER MEMBERS were in attendance during the closed portion of
the meeting.
A quorum was established with the following representatives in attendance:
Subscriber Members/Participants Present (* Indicates Voting Member)
NAME
*
*
*
*
*
*
*
*
*
*
*
John
Silvia
Bruce
Frank
Giuseppe
Craig
Dave
Martin
Ron
Martin
Mark
Marion
Laurent
Troy
Peter
Mohammed
Gerald W.
Eddie
Andy
Billy
Dave
Kent
Jeff
Holger
COMPANY NAME
Anderson
Baeza
Brownfield
Brungs
Campanile
Clasper
Damasauskas
Day
deJesus
Dixon
Emerson
Foster
Geerts
Grim
Hammarbo
Haq
Harvey
Hofer
Hopkins
Hulse
Isenberg
Johnson
Koss
Krueger
US Air Force
Triumph Group, Inc.
Lockheed Martin Corporation
MTU Aero Engines GmbH
Alenia Aeronautica SpA
General Dynamics
Spirit AeroSystems, Inc.
Honeywell Aerospace
Goodrich Corporation
Hawker Beechcraft Corporation
Rolls-Royce Corp.
Spirit AeroSystems, Inc.
Sonaca SA
Spirit AeroSystems, Inc.
Volvo Aero Corporation
Bell Helicopter Textron
Triumph Fabrications - Hot Springs Inc.
Rockwell Collins, Inc.
BAE Systems MAS
Spirit AeroSystems, Inc.
Parker Aerospace Group
309th Maintenance Wing- Hill AFB
The Boeing Company
Airbus
1
HEAT TREATING
OCTOBER 2010
Subscriber Members/Participants Present (* Indicates Voting Member)(Contd)
NAME
*
*
*
*
*
*
*
*
*
*
*
Serge
Joey
William
Doug
Jacob
Tom
Mitch
Eddy
Richard
Earl
Sundar
Chris
Alex
Andre
Victor
Gary
Kashi
Sally
William
Jeffrey
Cyril
Michael
Gary
Peter
Grzegorz
COMPANY NAME
Labbe
Latkowski
Macias
Matson
Milo
Murphy
Nelson
Pham
Poulsen
Pruett
Rajan
Reilly
Richez
Roy
Schonberger
Sigmon
Singhal
Soliman
Stewart
Thyssen
Vernault
Walker
Wallace
Wong
Wryk
Heroux-Devtek, Inc.
United Space Alliance
Goodrich Corporation
The Boeing Company
IAI - CAG - SHL PD & ENG Divisions
Sikorsky Aircraft
Cessna Aircraft Company
Northrop Grumman Corporation
309th Maintenance Wing- Hill AFB
Lockheed Martin Corporation
Raytheon Co.
Hamilton Sundstrand
Airbus
Bombardier, Inc.
Israel Aerospace Industries
309th Maintenance Wing- Hill AFB
Bell Helicopter
Goodrich Corporation
Bombardier, Inc.
GE Aviation
SAFRAN Group
Spirit AeroSystems
Parker Aerospace Group
Goodrich Corporation
Goodrich Corporation
Other Members/Participants Present (* Indicates Voting Member)
NAME
*
*
Roy
Abdul
Bob
Zubair
Daniel
Doug
David
Griff
Micky
Michael
Mike
Mark
Christopher
David
Wolfgang
Richard
Yongho
Stephen
Delbert
Tina
Terrance
Robert
COMPANY NAME
Adkins
Admani
Akin
Alam
Antos
Billings
Bowles
Braddock
Bradican
Brandt
Brausch
Brown
Bryant
Bullard
Casta
Chmielewski
Cho
Choma
Clubine
Corbin
Curtain
Cvetichan
Specialty Steel Treating
Arrow Gear
Quality Heat Treating
Exactatherm Ltd.
Canton Drop Forge
Parker Hannifin
Pressure Technology, Inc.
Braddock Metallurgical, Inc.
Applied Thermal Technologies
Alcoa, Inc.
CCPI, Inc.
Braddock Metallurgical, Inc.
Carpenter Technology Corporation
Hi-Tech Metal Finishing
Shellcast Foundries
The Barden Corporation, Inc.
Avibank Manufacturing, Inc.
Vac-Met, Inc.
Advanced Heat Treat Corp.
Haynes International, Inc.
Aetna Plating Company
American Brazing Corp.
2
Chairperson
Vice Chairperson
HEAT TREATING
OCTOBER 2010
Other Members/Participants Present (* Indicates Voting Member)(Contd)
NAME
*
*
John
Jason
Roger
Patrick
Bill
Mitch
Sarah
Bob
T.J.
Jay
Matt
Michael
Susan
George
Lisa
Stephan
Scott
William
James
Randolph
Steve
Jennifer
Stephen
Kurt
Zia
Adeel
Amanda
Alexander
Ryan
Ron
James
Bob
* Johanna
*
Donald
James
Kip
Giuseppe
Gary
Mathew
Christopher
Abdul
Michael
Mark
Jesse
COMPANY NAME
Davies
Deysher
Dunn
Durkin
Erzen
Evans
Fuqua
Ferry
Fitzmaurice
Ford
Gargano
Gaspers
Generalovich
Gieger
Goodwin
Greimers
Hasty
Hewson
Hill
Hite
Hutchinson
James
Johnson
Jungheim
Karim
Karim
Kirchner
Klyuch
Kollmorgen
Kramer
LaFollette
Lehnen
Bristol Aerospace LTD
Carpenter Technology Corporation
Bodycote Thermal Processing - Cincy
TE Wire &Cable
PAKO, Inc.
Braddock Metallurgical, Inc.
Kearfott Corp.
FPM Heat Treating LLC
TSI Titanium
Curtiss Wright Controls, Inc. Eng Systems
Solar Atmospheres of Western PA
FPM Heat Treating LLC
Solar Atmospheres of Western PA
Braddock Metallurgical, Inc.
Jorgensen Forge Corp.
ThyssenKrupp VDM GmbH
Valley Heat Treat
Bodycote IMT, Inc.
Carpenter Technology Corporation
PCC Structurals, Inc. LPC
Braddock Metallurgical, Inc.
Precision Tube Co.
GSC - Steel Plant
Modern Drop Forge Co.
Heat Treat Pro
Doctor Furnace, Inc.
Beyond Relations
Blades Technology Ltd
Specialty Steel Treating, Inc.
Gulfstream Aerospace
GeoCorp, Inc.
Bodycote Thermal Processing
Lisa
Continental and Quality Heat Treating & Valley Metal Treating
Lowman
Maloney
Martin
Marzano
Merrill
Nadakal
Napoli
Nathani
Niedzinski
Nigels
Norris
Continental Heat Treating
Timken Aerospace
Alcan Rolled Products-Ravenswood
Haley Industries, Ltd.
M7 Aerospace
TE Wire and Cable
Allegheny Ludlum
Hi-Tech Metal Finishing
Alcan Rhenalu - Issoire Plant
Parker Hannifin
Stack Metallurgical Services
3
HEAT TREATING
OCTOBER 2010
Other Members/Participants Present (* Indicates Voting Member)(Contd)
NAME
*
*
*
Jim
John
Art
David
Rozalia
Timothy
Scott
Larry
Kevin
Crystal
Tyler
Michael
William
Martin
Barry
Elena
James
Glen
Guy
Carol
Bill
Kevin
Ray
Steve
Stuart
Deepak
Janet
Mark
Jon
George
Gary
Robert
James
Paul
William
Richard
Edward
Wilfried
Keith
Terry
David
COMPANY NAME
Oakes
Ochenas
Onaitis
Osenar
Papp
Paradis
Peterson
Phipps
Pludeman
Potter
Pounds
Quann
Rae
Reicher
Reid
Ritoli
Robellard
Rudd
Saenz
Schmidt
Schultz
Seidel
Serrato
Shea
Sherman
Singhal
Skaggs
Sobota
Steltenpohl
Stoffa
Thomas
Thompson
Varghese
Vegiard
Wadsworth
Walker
Warter
Weber
Whiddon
Wilkison
Wootton
Super Systems, Inc.
GeoCorp, Inc.
Precision Tube Co.
PAKO, Inc.
Air Liquide US LP
Metallurgical Processing, Inc.
Beyond Relations
Alcoa Fastening Systems
Cornerstone Systems, Inc.
Valley Heat Treat Co.
Northstar Aerospace Chicago, Inc.
Pacific Metallurgical, Inc.
CAV Aerospace Ltd.
Bohler Schmiedetechnik GmbH & Co KG
Shur-Lok Corp.
Metallurgical Processing, Inc.
Plymouth Tube Company
Braddock Metallurgical, Inc.
Hi-Tech Metal Finishing
Ladish Forging
Braddock Metallurgical, Inc.
Carpenter Technology Corporation
Valley Metal Treating
Scarrott Metallurgical
Metallurgical Processing, Inc.
Industrial Tectonics Bearings Corp.
Leonard's Metal, Inc.
TSI Titanium
Paulo - Kansas City
Pressure Technology, Inc.
Alexco
Steel Treaters, Inc.
Pressure Technology, Inc
CCPI, Inc.
Carpenter Technology Corporation
Pressure Technology, Inc.
Carmel-Forge Ltd
PFW Aerospace AG
Canton Drop Forge, Inc.
Unison Engine Components - Terre Haute
Lisi Aerospace
4
HEAT TREATING
OCTOBER 2010
PRI Staff Present
Jerry
Marcel
Rob
Joe
Lisa
1.3
Aston
Cuperman
Hoeth
Pinto
Zajacs
Approval of Previous Meeting Minutes - CLOSED
The minutes from June 2010 were approved as written.
2.0
HEAT TREATING TASK GROUP TUTORIAL – CLOSED
The meeting began with a reading of the Nadcap Code of Ethics and Conflict of Interest and AntiTrust Policy.
The Chair reminded the Task Group of the following:
The feedback form for meeting facilitation will be done as a group at the end of the meeting. One
microphone is available for anyone who would like to use it. Speak clearly, do not dismiss people’s
opinions, emotional and off topics should be avoided.
A presentation was given on Task Group leadership, support staff, eAuditNet Process in detail
regarding each step required, operational requirements list (Review of Operational Requirements)NIP (Nadcap Internal Procedure), NTGOP (Nadcap Task Group Operating Procedure), NOP
(Nadcap Operating Procedures), and Quality Manual AS7003, procedural hierarchy, procedure
map, important procedures, group history, scope, mandates, NMC metrics (mandating
Subscribers), group actions, current activities, meetings, and additional available information.
3.0
RAIL REVIEW - CLOSED
The RAIL was reviewed, and the progress on closing prior meeting action items was reviewed.
The RAIL document can be found at: www.eAuditNet.com under Documents / Public Documents /
Heat Treating.
The Task Group was reminded that the RAIL is updated on www.eAuditNet.com on the 15th of
every month.
It was agreed that PRI will send reminders to the Task Group when the RAIL is updated.
5
HEAT TREATING
OCTOBER 2010
4.0
AUDIT FAILURE ANALYSIS AND VCA REPORT OUT – CLOSED
The Staff Engineers presented to the Task Group the number of VCA audits being carried out per
quarter.
The number of VCA audits for the third quarter 2010 was10 of which 2 audits failed. This was an
increase from the previous quarter when 9 VCA audits were conducted with 1 audit failing.
The Task Group confirmed that each audit is treated on its own merits regarding required follow up
actions, and there had been no changes in the way they determine the need for a VCA audit.
It was discussed whether guidelines for requiring VCA audits should be produced, and it was
agreed that a sub-team should be created to produce ‘guidance rules’ for when a VCA is required.
The Task Group asked the Staff Engineers to present fourth quarter data at the February 2011
meeting.
ACTION ITEM: Staff Engineers to report Failure and VCA analysis data at the next meeting. (DUE DATE:
28-Feb-11)
ACTION ITEM: Sub-Team to produce ‘guidance rules’ for when a VCA audit is required. Sub-Team: Jeff
Thyssen, Mark Emerson, Martin Day. (DUE DATE: 28-Feb-2011)
5.0
LAPSED ACCREDITATION – CLOSED
The Staff Engineers presented to the Task Group the number of Suppliers who will have their
accreditations lapse for the October 2010 quarter. There will be three Suppliers who will lapse, all
associated with the number of cumulative late days.
The Task Group was reminded that every Monday they get an email list of Suppliers whose cycle
time exceeds 60 days. Subscribers are encouraged to work with the Suppliers to help close these
audits.
6.0
SE DELEGATION– CLOSED
Motion made by David Damasauskas & seconded by Silvia Baeza to continue to delegate Jerry
Aston. Motion Passed
Motion made by Jeff Thyssen & seconded by Mitch Nelson to continue to delegate Rob Hoeth.
Motion Passed
Motion made by Jeff Thyssen & seconded by Mark Emerson to continue to delegate Marcel
Cuperman. Motion Passed
Motion made by Mark Emerson & seconded by Tom Norris to continue to delegate Anne Allen.
Motion Passed
6
HEAT TREATING
OCTOBER 2010
7.0
AUDITOR CONSISTENCY– CLOSED
The Staff Engineers presented to the Task Group where there had been a change from the
previous audit of +/- 5 NCRs or greater. From this information, Auditors could be highlighted who
may be showing a weakness in the number of non conformances that they find.
It was agreed that when a Subscriber is to carry out an observation audit, that they try and include
these Auditors on the audits they observe. This information will then be reviewed by the Task
Group at Task Group meetings.
Doug Matson gave a presentation on Auditor variation.
The presentation included average number of NCRs raised for year 2008 (4.6%), 2009 (4.5%), and
2010 (4.7%). This showed that the average number of NCR has not changed very much over the
last 3 years.
The presentation also included a bar chart showing average number of NCRs per Auditor for 2010.
Discussions were held on what information the bar chart was giving. It highlighted Auditors who
raise a lot of NCRs and Auditors who only raise a few NCRs. Due to the way the information was
presented, the information could be skewed by a number of factors including the number of audits
performed, initial vs. re-accreditation audit, etc. It was agreed that the Task Group needs to
determine how best to use the data to identify the ‘weak’ Auditors.
Doug Matson also presented a slide, showing where Suppliers who were on merit subsequently
lost merit on the next audit. This happened in 16% of audits in 2009 and 17% in 2010.
Discussions on this highlighted various possible causes including a worsening of Supplier
performance and Auditor inconsistency.
It was reported that there is a NMC sub-team working on auditor consistency, of which Doug
Matson and Marcel Cuperman are part of the team. It was agreed that Doug Matson would update
the Task Group on the progress of the sub-team at February 2011 Task Group meeting.
The Task Group had previously identified the top ten “Always Questions” from the HT checklists
that can be used to monitor auditor consistency, and the results were presented to the Task Group
showing audits where an Auditor raised an NCR where the previous Auditor had not.
It was agreed that a sub-team would be formed to review and analyze the data, and report out the
finding at the February 2011 Task Group meeting.
ACTION ITEM: Sub-Team to review Top Ten questions data and report the findings at the February 2011
meeting. Sub-team: Jeff Thyssen, Tom Murphy, Mitch Nelson, Mark Emerson. (DUE DATE: 28-Feb-11)
8.0
AUDITS OBSERVERS REPORT OUT - CLOSED
When a Subscriber carries out an oversight audit at a Supplier, Nadcap is requesting that they
complete the oversight form, and return it to John Barrett at PRI. This allows the forms to be
reviewed and discussed at the Task Group meetings.
Since the last meeting, eight oversight audit forms have been returned and their summaries were
reviewed by the Task Group. In general, the feedback on the Auditors was positive, but it does
show areas that can be improved. These will be worked with those Auditors by the Staff Engineers.
Audit observation reports will be reviewed each subsequent meeting.
7
HEAT TREATING
OCTOBER 2010
9.0
AQS LIAISON REPORT– CLOSED
No AQS liaison report was available for this meeting, due to the AQS representative no longer
attending the Heat Treat Task Group meetings.
Bruce Brownfield (Lockheed Martin) was voted in as AQS Liaison representative.
10.0
AUDITOR’S CONFERENCE DEBRIEF – CLOSED
A summary was given of the Auditor Conference.
The Auditor Conference concentrated on auditor consistency. The major output was a RCCA
activity which was carried out by the Auditors to identify where inconsistencies arise and corrective
action to improve consistency.
Some of the areas highlighted was auditor knowledge of a particular process, training given to
Auditors, and checklist content. There is a sub-team in place to review the information raised by the
Auditors.
Other topics reviewed were the modifications to checklists and the Process Control Matrix.
The following checklist changes were debriefed:
AC7102/1
AC7102/6
AC7102/5
AC7102/2
11.0
- Brazing (Jeff Thyssen)
- HIP (Tom Norris)
- Hardness (Mitch Nelson)
- Conductivity/Aluminum (Doug Matson)
NTGOP-001 APPENDIX 3 CHANGE PROPOSAL – CLOSED
As per procedural requirements, NTGOP-001, Appendix III, was reviewed and updated. The Task
Group approved the changes.
ACTION ITEM: Staff Engineers to issue revised NTGOP-001, Appendix III. (DUE DATE: 28-Feb-11)
12.0
APPEALS ANALYSIS – CLOSED
There have been no Supplier appeals since the June 2010 meeting.
13.0
S-FRM-05 ENHANCEMENTS – CLOSED
The Task Group was debriefed that modifications have been made to the way Supplier information
is displayed in eAuditNet. The On-Line QML section in eAuditNet has been changed to not only
show the accreditation scope as defined by the Task Group, but also an information only section,
which shows the industry specification the Supplier states they can work to.
There is a disclaimer in the information section to ensure that it is recognized that the industry
specifications are not Nadcap accredited as the specifications referenced may not have been
audited.
The Task Group has requested that the disclaimer statement is reviewed further for clarity.
ACTION ITEM: Marcel Cuperman to review the disclaimer statement further for clarity. (DUE DATE: 28Feb-11).
8
HEAT TREATING
OCTOBER 2010
14.0
TG CHAIR APPROVAL OF JUNE MINUTES – OPEN
The Nadcap Heat Treating minutes were read in the open meeting and approved as read.
15.0
AC7102 REV. F BASELINE COMMENTS – OPEN
Ballot comments were reviewed and addressed. AC7102 Rev. F will now be balloted to the NMC.
16.0
CLOSED MEETING AND AUDITOR CONFERENCE DEBRIEF – OPEN
The HT Chairman debriefed the closed meeting discussions to the Suppliers in the open meeting.
17.0
NMC METRICS – OPEN
The NMC metrics for the Heat Treating Task Group were presented. The NMC metrics show that
the Heat Treating metrics are green.
18.0
AC7102/5 REV. A HARDNESS COMMENTS – OPEN
Checklist AC7102/5 Rev. A has passed the NMC ballot and is ready to be issued.
19.0
CHANGES IN AC7102/5 REV B – OPEN
The sub-team lead by Mitch Nelson presented the proposed changes to AC7102/5 Rev B.
Highlights of the proposed changes are:
Clarification of wording to allow hardness values to be reported as averages, where the
customer requires it.
Temperature requirements during daily verification testing clarified.
Formatting changes were made to the checklist.
20.0
AMEC MEETING DEBRIEF – OPEN
Doug Matson gave a summary of the topic being worked on by the AMEC committee. For
additional information, please refer to the AMEC web site at:
http://www.sae.org/servlets/works/committeeHome.do?comtID=TEAAMSAMEC
21.0
AC7102/6 HIP BALLOT COMMENTS – OPEN
The AC7102/6 Hot Isostatic Pressure ballot comments were discussed, and each of the ballot
comments resolved.
The checklist will be balloted as a 14 day Affirmation ballot to the Task Group voting members and
then it will be balloted to the NMC.
9
HEAT TREATING
OCTOBER 2010
22.0
AUDITOR ADVISORIES – OPEN
All the Auditor Advisories created since the beginning of the year were presented and reviewed
during the open meeting.
Auditor Advisories are found on eAuditNet in Documents, Heat Treating.
23.0
AC7102/4 REV. B NITRIDING COMMENTS – OPEN
The AC7102/4 Nitriding ballot comments were discussed and each of the ballot comments was
resolved.
The checklist will now be balloted to the NMC.
24.0
HTTG CHAIR REPORT TO NMC – OPEN
Mark Brown gave the HTSTSTG Chair report.
Items covered include:
- Process Control Matrix
- Electronic signatures on electronic charts.
- ASTM E384
- Non specification driven checklist questions
- Sub-team for binary 10
See HTSTSTG minutes located in Public Documents for further information.
25.0
SSC REPORT – SUPPLIERS – OPEN
Jon Steltenpohl gave a presentation of the current SSC activities.
The topics covered were:
- Metrics
- Supplier Survey
- Communication
- Mentoring
The SSC meets from 4:00 – 6:00 PM on Tuesday during each Nadcap meeting.
Contact details: NadcapSSC@sae.org
26.0
PLANNING & OPS DEBRIEF – OPEN
See the Planning & Ops minutes which are posted on the PRI website.
10
HEAT TREATING
OCTOBER 2010
27.0
QUESTIONS AND ANSWERS SESSION – OPEN
A good Question and Answer session was held with the Suppliers covering heat treatment
questions.
The main question covered was, “what are the expectations for electronic signatures on electronic
charts”.
The guidance given is that the signature must be on the electronic chart, or on a print out of the
chart, or signed on a PDF file.
A sub-team was formed to clarify the requirements and for this to be added to the Auditor
Handbook. The Checklist question will also be reviewed for clarity.
ACTION ITEM: Sub-team to clarify the requirements for electronic signature, and review the clarity of the
checklist question. Sub-team: Doug Matson, Mitch Nelson, Jeff Thyssen, Mark Emerson, Martin Day,
Rodger Dunn, Joanna Lisa, Bob Ferry. (DUE DATE: 28-Feb-2011)
28.0
OPENING COMMENTS – CLOSED
29.0
AUDITS ALLOCATION – CLOSED
Audit reviews were allocated to the Subscribers.
30.0
FEBRUARY 2011 AGENDA – CLOSED
The agenda was agreed upon for the February 2011 Nadcap meeting. This will be posted on the
PRI web site.
It was agreed that for the February 2011 meeting a sub-team will review the five most common
questions with NCRs, and write statements that define the acceptable examples of objective
evidence for these questions. These proposed compliance statements will then be presented at the
next closed meeting. From this, further questions may be identified for the sub-team to work on.
ACTION ITEM: Sub-team to write what is required to comply with checklist questions. Sub-team will work
on the top five questions. Sub-team: Doug Matson, Mark Emerson, Jeff Thyssen, Sunder Rajan, Gerald
Harvey. (DUE DATE: 28-Feb-2011)
31.0
PYROMETRY AND AUDIT HANDBOOKS UPDATES – CLOSED
NUCAP Deviation 00021 – not agreed, non persuasive
NUCAP Deviation 00022 – deviation rejected, but new wording agreed for clarification.
32.0
TABLED SUBJECTS – CLOSED
None
11
HEAT TREATING
OCTOBER 2010
33.0
NEW BUSINESS – CLOSED
AMS2759 start of soak definitions need to be clarified in the Audit Handbook.
It was agreed that Auditor Advisory HT-004 would be withdrawn until AMS2759 is re-issued.
ACTION ITEM: Staff Engineers to withdraw Auditor Advisory HT-004. (DUE DATE: 28-Feb-2011).
One ballot comment on AC7102/5 checklist was not understood. Staff Engineer to contact
commenter and clarify what the concerns are.
ACTION ITEM: Staff Engineers to obtain clarification of ballot comment. (DUE DATE: 28-Feb-2011).
Heat Treating Task Group does not have a policy for Alternate Supplier Voting Members. This will
be an agenda item for the February 2011 meeting.
34.0
RAIL / ACTIONS REVIEW – CLOSED
See RAIL posted on www.eAuditNet.com/Documents/Heat Treat.
ADJOURNMENT – (21-Oct-10) – Meeting was adjourned at 12:50 p.m.
Minutes Prepared by: Jerry Aston - jerry.aston@pri-europe.org.uk
***** For PRI Staff use only: ******
Are procedural/form changes required based on changes/actions approved
during this meeting? (select one)
YES*
NO
*If yes, the following information is required:
Documents requiring
revision:
Who is responsible:
NTGOP001 Appendix III
Marcel Cuperman
12
Due date:
12/1/2010