Principles of Management
Spring 2013
Professor:
Alan Krause
McIntyre 111D
ajkrause@pugetsound.edu
(253) 879-3153
Class Meetings:
Mon., Wed., & Fri
BUS 305A: 9AM-10AM McIntyre 303
BUS 305B: 10-11AM McIntyre 303
Office Hours:
Mon & Fri 11-12
& Wed 2:00 – 4:00
& by appointment
Course Objectives:
Each of us operates in organized social environments every day: classes, dorms, work, clubs, sports
teams, etc. Some of these interactions satisfy us, while others leave us frustrated. Why? Principles of
Management provides the building blocks to understand how organizations function effectively and the
challenges that can prevent them from doing so. This class investigates organizations from multiple
perspectives, including scientific management, management by objectives, strategic management,
systems theory, lean production, leadership, change management, motivation, and ideology.
Course Goals:
 Understand how organizations operate in complex environments.
 Understand how to effectively manage yourself in an organization.
 Critically evaluate and assess descriptions of how organizations operate.
 Write clearly and succinctly.
Course Expectations:
1. Class time will combine lecture, discussion, and activities that harness course readings. Prior to
each class, you are expected to complete assigned readings, to give thought to the day's topics,
and to write answers to reading questions and/or to record your own thoughts about readings.
2. I expect honesty and academic integrity from you in all aspects of class. If you are not clear on
The University of Puget Sound's standards for Academic Integrity and the Student Integrity Code
please familiarize yourself with these sections of the Logger student handbook
(http://www.pugetsound.edu/student-life/student-resources/student-handbook/ ).
3. I am committed to creating an inclusive learning environment. Please notify me if aspects of
this course create disability-related barriers to your participation.
4. Cell phones and PDA's must be turned off during class. Laptops and tablets may only be used
for note taking. No web browsing, email, or other social media in class.
Need Help? See me in my office, email, or call. Also, use the writing center, Howarth Hall 105.
Principles of Management - Spring 2012
A Note on Classroom Emergency Response Guidance:
Please review university emergency preparedness and response procedures posted at
www.pugetsound.edu/emergency/. There is a link on the university home page. Familiarize yourself
with hall exit doors and the designated gathering area for your class and laboratory buildings.
If building evacuation becomes necessary (e.g. earthquake), meet your instructor at the designated
gathering area (on the east side of McIntyre) so he can account for your presence. Then wait for further
instructions. Do not return to the building or classroom until advised by a university emergency
response representative.
If confronted by an act of violence, be prepared to make quick decisions to protect your safety. Flee the
area by running away from the source of danger if you can safely do so. If this is not possible, shelter in
place by securing classroom or lab doors and windows, closing blinds, and turning off room lights. Stay
low, away from doors and windows, and as close to the interior hallway walls as possible. Wait for
further instructions.
Texts and Readings:
You will access most readings in Moodle. I recommend that you download and print all readings the
first week of class from a high speed internet connection. In addition, we will read two adventure books
that can be purchased at the University bookstore:
 Lansing, Endurance: Shackleton's Incredible Voyage. This book portrays the interactions of a
company of explorers on one of the most challenging voyages imaginable.
 Krakauer, Into Thin Air. This book recounts the harrowing experience of a group of climbers on
Mount Everest.
Assignments, Evaluation, and Grading
You will earn your grade through five types of activities: papers (35%), exams (30%), case write-ups
(15%), case notes and paper drafts (8%), pop quizzes (6%), and participation (6%). The table below lists
each type of assignment and total points for each type. The text following the table describes each type
of assignment. You will receive additional instruction in class for each assignment.
Assignments
1. Paper 1 – Assessment of Management Book
2. Paper 2 – Expedition Recommendation
3. Exams (3 x 100)
4. Case Write-ups (25, 50, & 75 points)
5. Notes & Paper Drafts (8 x 10 points)
6. Pop Quizzes
7. Preparation, Participation, and Engagement
Total
2
Points
150
200
300
150
80
60
60
1000
Principles of Management - Spring 2012
1. Management Paper: 150 points, due 3/11
Our course readings reference many management books. For your Management Paper, you will
select, read, and analyze one of these books. Do not summarize the book: choose one important
concept from the book and analyze it. Your paper must reference two academic articles (from peer
reviewed journals) that draw contrasting conclusions on the same topic. You may not use articles
in this syllabus as either of your two academic articles. However, you may include insights from
class readings and class discussions in your paper (and are encouraged to do so). To earn full credit,
you must demonstrate an understanding of the concept that you analyze, its connection to course
concepts, and its value (or lack thereof) to practicing managers. Provide reasoning and illustrations
that convincingly support and communicate your conclusions. Your paper can be a maximum of 2
single-spaced pages (1000 words). I will provide additional instructions in class. Submit your paper
before class on October 17th.
2. Expedition Management Analysis: 200 points, due 5/6
We will examine two journeys, one to Antarctica in 1914 and one to Mount Everest in 1996. The
two journeys provide striking contrasts of how organizations operate, including structure,
functioning, and leadership. Drawing on course concepts and the two adventure books, make
recommendations to improve safety of expeditions to summit Mt. Everest. Cast yourself in the role
of an external consultant who has been hired to determine what management concepts and
practices would effectively improve the safety of these expeditions. Your paper can be a maximum
of 3 single-spaced pages (1,500 words). I will provide additional instructions in class. You must
submit your paper before class on May 2nd.
3. Exams: 300 points = 75 points(3/1), 100 points (4/12), & 125 points ( 5/13 or 5/15)
We will have three exams: October 5th, November 9th, and December 10th or 14th (depending on
your section). The exams consist of short answer questions as well as short essay questions. You
will receive a study guide before each exam. Exams are closed-book and note-free.
4. Case Write-ups : 150 points = 25 points (2/8), 50 points (2/22), & 75 points (4/5)
Case analysis deepens your understanding of course material and encourages you to engage in
critical thinking. You will submit a one-page (600 word) write-up of your analysis for three cases on
the following dates: 9/14, 9/28, & 11/2. In your analysis, you must 1) identify the decision maker;
2) state the choice that the decision maker faces; 3) Identify multiple options and the value of each
option; 4) recommend a course of action and argue for your recommendation; and 5) identify the
limitations of your recommendation and how the decision maker could mitigate them.
5. Case Notes and Draft Papers: 80 points = 8 x 10 points
On eight Fridays during the semester, you will prepare case notes or a rough draft of a paper. Case
notes present your thoughts about a case and demonstrate that you are prepared for class
discussion. Rough drafts of papers demonstrate that you have made progress on the paper. These
assignments will be graded as a check (10 points), check minus (7 points), or zero (0 points).
3
Principles of Management - Spring 2012
6. Pop Quizzes
Pop quizzes incent you to prepare course readings and reading questions on a daily basis. We will
have from 6 to 10 pop quizzes to reward those who prepare daily. These quizzes consist of a few
short answer questions.
7. Preparation, Participation, and Engagement (120 points)
Your engagement in class sessions plays a critical role in your class learning and your course grade. I
expect you to prepare for class and to help create a supportive, critical, and fun learning
environment by arriving on time, listening attentively, asking questions, and sharing observations
relevant to course material. In each class section, you earn points for 1) attending and listening
attentively to lectures and discussions, 2) demonstrating understanding of course readings, and 3)
adding personal insights to class discussion. Students with excused absences receive credit for
attending a lecture. All students who miss a class may prepare a 500 word discussion of the day’s
readings to receive credit for demonstrating understanding of the day’s reading and generating
personal insights.
Grades will be awarded based on points earned. Use the following schedule to translate point totals
into letter grades.
Grade
A
AB+
B
BC+
C
CD+
D
DF
Percentage
92-100
90-91
88-89
82-87
80-81
78-79
72-77
70-71
68-69
62-68
60-62
Under 60
Points
920-1000
900-919
880-899
820-879
800-819
780-799
720-779
700-719
680-699
620-679
600-619
under 600
Want to Earn a Good Grade?
Concerned about your grade? Want help writing papers? Just ask. I am available to help you. In
addition, the writing center will help you create, improve, and polish a paper. Visit the Puget Sound
Center for Writing, Learning and Teaching in Howarth Hall, 105 or http://www.ups.edu/cwlt.xml . Also,
the Harvard University writing center webpage has loads of helpful information:
http://www.fas.harvard.edu/~wricntr/resources.html
Want help with something else? Just ask.
4
Principles of Management - Spring 2012
Complete readings and assignments before the beginning of the class for which they are listed.
#
Wk
Date
Topic
Reading
Events
1
1W
1/23
Introduction
 Course Syllabus
2
1F
1/25
Scientific
Management





3
2M
1/28
The Practice of
Management
 Is Peter Drucker Still Relevant Today?
 Peter Drucker, MBO and the Corporatist Critique of
Scientific Management (pages 205-207)
 Management by Objectives and Self-Control, from
Management, Drucker
Select Book
for
Management
Paper (MP)
4
2W
1/30
Management
by Objective
 Making Decisions, The Practice of Management, Drucker
 Fishbone Diagram, The Quality Toolbox
 Analyzing Cases and Preparing for Class Discussions
Get MP Book
5
2F
2/1
Case
 Case: Growing for Broke
Case Notes
6
3M
2/4
Strategy
 What is Strategy?
 Video: What is Strategy? Michael Porter
http://www.youtube.com/watch?v=ibrxIP0H84M
Read MP
Book
7
3W
2/6
Case Writing
Lab
Draft of Case
Writeup
8
3F
2/8
Case
 Case: Stick to the Core or Go for More
In class correction of case writeup
 I Won’t Hire People Who Use Poor Grammar
 Writing Tips
 Case: Stick to the Core or Go for More
9
4M
2/11
Learning
Organizations
 Introduction to Systems Thinking
 Peter Senge and the Learning Organization
 Video: What is Systems Thinking? Peter Senge
http://www.youtube.com/watch?v=cLq5Ezel5n4
10
4W
2/13
Chaordic
Organizations
 The Trillion Dollar Vision of Dee Hock
 The Art of Chaordic Leadership, Hock
 Video – Tom Hurley, Magic in the Middle
http://www.youtube.com/watch?v=N5HVU53SuQg
11
4F
2/15
Case
 Case: Welcome Aboard
Case Notes
12
5M
2/18
Control
 A Conceptual Framework for the Design of Organization
Control Systems
 Product Defects and Productivity
Find articles
for MP
13
5W
2/20
5F
2/22
 The Deming System of Profound Knowledge
 Decoding the DNA of the Toyota Production System
 Case: A Pain in the Supply Chain
Outline MP
14
Lean
Production
Case
Is Management Still a Science? (p. 26-28)
Excerpt, Ch 4, The Principles of Scientific Management
How “Mystery Shopping” Helped Spark a Turnaround
Toughest Exam Question
Video: Henry Ford & Frederick Taylor
5
Case Writeup
Case Writeup
Principles of Management - Spring 2012
 Thinking Fast and Slow - Review
 Summary and Review of Blink
 TED Talk: Daniel Kahnaman: Experience vs. Memory
15
6M
2/25
Decision
Making
16
6W
2/27
Review
Prepare questions for exam review.
17
6F
3/1
Exam I
Exam
18
7M
3/4
Leadership I
 Level 5 Leadership
 Video: Charlie Rose & Jim Collins (first 16 minutes)
http://www.ted.com/talks/lang/eng/tom_wujec_build_a
_tower.html
19
7W
3/6
Leadership II




20
7F
3/8
Workshop
21
8M
3/11
Change
 Business and the Icarus Paradox
 Lewin’s Change Management Model
 Designing Organizations that are Built to Change
22
8W
3/13
Innovation
 The Innovator’s Dilemma – Summary
 Meeting the Challenge of Disruptive Change
 Video: Christensen, Innovator's Dilemma
http://www.viddler.com/explore/sleibson/videos/3
23
8F
3/15
Case
 Case – Holing Fast
Spring Break: 3/18-3/22
24
9M
3/25
Motivation




Getting Back on the Fast Track with Pride
Theories X and Y - optional
A Kind Word for Theory X
Video: TED Talk, Dan Pink http://www.ted.com/talks/lang/eng/dan_pink_on_moti
vation.html
25
9W
3/27
Politics





Stop Avoiding Office Politics
It’s All Politics – Synopsis
Chapter 1: Understanding Internal Politics
Moral Intelligence for Successful Leadership
Bloomberg interview with Kathleen Kelley Reardon
http://www.youtube.com/watch?v=PDfeZG6SDIA
26
9F
3/29
Case
 Case: When Your Colleague’s a Saboteur
27
10M
4/1
Diversity
 Diversity as Strategy
 Video, The Office, show 2, Diversity Training
Write MP
Exam
Good to Great Book Review
Why “Good to Great” isn’t Very Good
Good to Great, or Just Good?
Video: TED Talk - David Logan on Tribal Leadership
http://www.ted.com/talks/lang/eng/david_logan_on_tri
bal_leadership.html=-
Draft Paper
(2 copies)
Peer Review of Draft Management Papers
6
Management
Paper Due
Case Notes
Case Notes
Principles of Management - Spring 2012
28
10W
4/3
Sexual
Harassment
 Sexual Harassment, Some See it, Some Won’t
 Sexual Harassment: the Good, the Bad, and the Ugly
 Video – example of sexual harassment
http://www.youtube.com/watch?v=ovIsy-NVHh4
29
10F
4/5
Case Choice
30
11M
4/8
Ideology
Case: How Hard Should You Push Diversity?
Case: Will She Fit In?
 National Cash Register – Early History
 Interactions Between Politics and Ideologies in Strategy
Formation
31
11W
4/10
Exam Review
Prepare Review Questions
32
11F
4/12
Exam II
Exam
33
12M
4/15
Endurance
 Endurance Part I
 Video: Endurance, parts 1 & 2
http://www.youtube.com/watch?v=1_0vKvVtGbo&list=P
LDA3F69D74B6788AD&index=1
34
12W
4/17
Endurance
 Endurance Parts II & III
 Video: Endurance, parts 3, 4, & 5
35
12F
4/19
Endurance
 Endurance Parts IV & V
 Video: Endurance, parts 6, 7, & 8
36
13M
4/22
Endurance
 Endurance Parts VI, VII, & Epilogue
 Video: Parts 9, 10, & 11
37
13W
4/24
Into Thin Air
 Into Thin Air - Introduction and Chapters 1-6
 Video: IMAX Everest, parts 1- 4
http://www.youtube.com/watch?v=9NqWMjMX548
38
13F
4/26
Into Thin Air
 Into Thin Air – Chapters 6-10
 Video: IMAX Everest, parts 5-8
 Optional Reading: High Reliability
Case Writeup
Exam
39
14M
4/29
Into Thin Air
 Into Thin Air - Chapter 11-15
 Video: IMAX Everest, parts 9-12
40
14W
5/1
Into Thin Air
 Into This Air - Chapters 16-epilogue
Video: Ken Kalmer – Inside The Everest Disaster
http://www.youtube.com/watch?v=Bgqc2m7aBzs
41
14F
5/3
Workshop
42
15M
5/6
Course Eval
43
15W
5/8
Review
15F
5/10
Reading Period
No Class
16M
16W
5/13
5/15
Final Exam
Final Exam
9AM Class Final Exam 8AM - 10AM
10 AM Class Final Exam 8AM - 10AM
Case Notes
Case Notes
Paper Idea
Draft Paper
(2 copies)
Peer Review of Expedition Management Analysis
 Turn in Expedition Management Analysis
Review
7
Final Paper
Last Class
Final Exam
Final Exam